Plenty of parking. Felt welcoming and open upon arrival for our one night stay. Room was clean…read more Quiet stay. Nice seating area for breakfast. Breakfast was par for course for a freebie. Front desk staff were friendly.

## WARNING: I have pictures!!!…read more DO NOT STAY HERE! I had an absolutely horrific experience staying at this location from September 3rd to September 8th, 2026. * Room 326 (Ant Infestation): My first room was crawling with ants. They got all over my personal belongings, inside my drinks, and were scattered across the entire room. I had to pack up and change rooms. * Room 301 (Bed Bugs): I was moved to room 301, only to find another bug crawling on my sheets on the day of checkout. By the evening after checking out, I broke out in painful bug bites all over my hands, arms, armpits, and elbows. * Management: When I brought these serious health hazards to the General Manager, they were extremely rude and completely dismissive of everything that happened. I have already reported this property to the health department and the proper authorities. Save your money, protect your health, and stay somewhere else!

I grew up in Cleveland and on a recent visit, stayed here for a total of four nights. I am not sure…read moreI could have been more satisfied with our stay. We were in a suite and it had a FULL kitchen (refrigerator was full size, dishwasher and stove). We cooked many meals there (all we needed was some aluminum foil and some cooking spray).650 Square feet is not a lot of space to some but as someone who lives in NYC in an apt, this place was beyond spacious for us. Matt at the front desk was wonderful. Breakfast was very good (eggs and bacon always a winner) and I loved being able to pop downstairs to use the gym (treadmill and free weights). Cleveland has grown so much since I was a child so the Paul Huff area is unrecognizable to me and the traffic is no joke but I will say, the location of the hotel gives you very quick access to just about any kind of store or restaurant you could need. I will absolutely be back.

Roaches and bedbugs on the 4th floor. Found roaches in the dishwasher and wife got bit by bedbugs…read morealso. We've stayed there regularly for the past 5 years but will never stay there again. Apparently it's the nasty extended stay residents that are responsible for the filth. My wife is still traumatized from this. The room we relocated to was in disrepair, with parts of the floor coming up and drawers that didn't close properly. While the staff was most accommodating, Marriott needs to get its act together here.

So here we are again in Cleveland, TN. We've been to TN 4 times now for softball: 2 Johnson City…read moreand 2 here. Different hotels each time. All the same chain. We arrived early in the afternoon having driven only from the Georgetown/Lexington area where we spent the night in a Hampton Inn. We were able to check in when we arrived - YAY! And and luggage cart was available and elevator waiting to take us up to the fourth floor. Most of our team was also on 4 - a few on 3. Which is fine. The first thing I did when returning the cart was check out the fitness center - BOO. At least this one had dumbbells - better than the prior hotel but nowhere near the luxurious and well-stocked fitness centers of our prior trips to TN. The good news - I spent all weekend at the field and didn't have the opportunity to work out here. I also was OK just getting plenty of walking in at the softball park as I've been overdoing my strength training. Our room was 2 double beds - nice and roomy, good TV, fridge, and coffee maker. Linens clean and spacious bathroom. The one bonus amenity was EAR PLUGS! YAY YAY as the ones I packed did not help much when I used them the prior night. These were life savers - but I still slept crappy to no fault of the ear plugs or hotel - just my hubby/roommate who snored horribly. I have learned not to even try and wake him to get him to stop. He 1. Yells at me as I, too, admittedly snore some times, 2. Gets mad at me and 3. Falls back to sleep and the snoring resumes in about one minute. Or sooner. Not time for me to fall asleep. Breakfast time! We had an 8:30 game and our alarm went off at 5:45. I went downstairs a little after 6 while hubby was showering. All I ever want is fresh fruit and coffee. Nothing more. I was 1 for 2. Coffee only. NO FRUIT. So I made time during the day to stop at Food Lion and buy my own breakfast food. I cannot remember a time a hotel did not even put out some apples. Really? Nothing? I don't think this is a COVID thing as other hotels have served apples wrapped in plastic wrap (totally unnecessary - just wash them before eating them!!) Location good, parking plenty, wifi free and no sign in needed (YAY!) But HUGE strikes for the lack of fruit in the morning and the size of the fitness center. Had we have stayed longer than 2 nights, I would have made due with the fitness center and got a work out in. But the breakfast thing would still be a problem. So not getting five stars - still pondering between 3 and 4 . . . The steaming hot carafe of decaf after an evening in the cold air was just amazing and perfect. 4 stars it is!

The control to our room was not turned on for us to control and the night was extremely miserable…read more I am a platinum elite customer and hotel has refused to compensate for the nightly charge. Very disappointing!

Very nice facility. Room is spacious and well appointed. I really appreciated the lady that checked…read moreus in. Her name was Pat. She was so helpful and recognized me as an honors member. The breakfast was very nice and had a good selection of hot and cold items. I was disappointed that there were not many tables to sit and eat. Way too modern and not practical

Hands down, absolute best customer experience with every employee I came in contact with (Meg,…read moreAshley, Peyton, Miranda)- there were very Clean rooms, comfortable bed & pillows, and overall a well taken care of facility. I have to say a very special THANK YOU to their GM Leigh Anne (not sure of the spelling). My son got sick with a high fever and She offered and made every accommodation above and beyond what any hotel has ever done. Her customer experience was off the charts for us, and I cannot recommend supporting this hotel more highly. If it wasn't for her, my son would probably be much more sick and a lot less happy. So thank you, thank you! We will be staying here again and again!

We stayed here Oct 2023 and the hotel seemed decent enough to stay in again. But this stay was…read moreentirely different. Upon entering our room a nasty sewage smell overwhelmed us and there was no escape. Good thing I had brought my own Yankee Candle room spray because we practically used that up during our stay. We figured it was from the pipes and a good dosage of pine sol would take care of that, but it didn't work. It was evident the problem was beyond the scope of the hotel and nothing they would do would get rid of the odor. We decided to cut the trip short and leave a day early. The bed was miserable with a crater in the middle and the AC unit threw out musty/mildew vapors which triggered my asthma and caused me to gasp awake choking on it. No matter what they tried to do to renovate, this hotel has age on it that they can't hide. If you're willing to risk these issues this place might me for you, but no matter the amenities and other niceties about staying here, my impression has been ruined by this experience and I am crossing it off my list.

This motel is riding the back of other motels located near it. They're not a three star two star…read morehotel . Their rooms certainly not worth $800 a night that they've charged me so far. I feel sorry for anyone that gives them their credit card information. they riddle it and you can't stop them. The place is very substandard. It's just an upscale motel 6 but hit your credit card $160 a night was your rate, and look at the photo I attached they've charged me almost $800 and they've not stopped I'm a United States Marine Corps veteran been fighting cancer for 17 years I was on my way to the mayo clinic and I needed to stop, and I stopped at this hotel 160 a night. I'm a season traveler that gets you a suite and separate bathroom this place has neither, very small room pictures are 100% tricky my room look nothing like this. Nothingnot even close I could not sleep on the bed. I was gonna stay e tend my stay, but I could not sleep on the bed. It is wore out it does not support your body right ask for another room in it. You have would think I was asking to talk to Donald Trump anyways don't be fooled by their photos. They do not mimic their rooms. No way not even come close. That is what I base my decision on when I decided to stay there only to find out after they got my mone lit's tricky and they're even advertising 120 a night rate but when you get there, it's almost 170 and my case was $800 for one night I just checked out and went next-door Holiday Inn express seeing how they want to be like these brand-name quality hotels incredible. I figured I'd give them business alot of tricky and. scamming I wonder how they're gonna respond to this. I'm sure it will be pretty lame and textbook excuse but entertaining. I'm still trying to see what this magnolia farms connection is why they're cross marketing it but this hotel is destroying their brand also so they may want to take a step back and look at that. Onward!

We stayed overnight at Holiday Inn Express & Suites in Cleveland, Tennessee during a long…read morecross-country drive, and what stood out most was the customer service. We called ahead to let the front desk know we would not make the 3 PM check-in time, and even though we did not arrive until a few minutes before midnight, our room was still reserved and ready for us. After such a long day on the road, that was greatly appreciated. The room was comfortable when we got there, the temperature was set well, and the bed was comfortable too. They also offered breakfast. I did not try it myself, but my husband did and said it was good. Another big plus was the parking. We had a 20-foot U-Haul truck, and it fit in the parking lot easily. The lot felt spacious, safe, and secure, which matters a lot when you are traveling with a truck full of belongings. Overall, this was a smooth and pleasant overnight stop, and I would definitely stay at this location again.

My wife and I were on our way to Florida for vacation and decided to split up the trip by stopping…read moreat the Holiday Inn Express & Suites Cleveland Northwest. We were lucky to have a ground floor room that was close to the entrance. The room was clean and comfortable. The floors were tile so the room was a touch more noisy than a carpeted room. The shower was hot enough and did not have any pressure issues. The breakfast was easy to snag an orange juice for the road. The location is just off of I-75 and right behind a Longhorn Steakhouse within easy walking distance. Nice place. We would be willing to stop by again.

This is a fairly quite location with up to date facilities. Safe place to park your car during your…read morestay and located not far from Chattanooga. I was impressed with the foyer and lobby as you could tell there was some thought going in to it while they were building it. I didn't have any issue while here so overall it was great in my book.

Our room was on the 4th floor at the end of the hallway. We had a room with a connecting door and…read morethe people next to us were very loud. Including at 12:30 am. Since we booked through a third party they said they could not do anything about it. Their breakfast was very good and the area was clean. The room was just average.

What a pleasant experience! We were visiting with family and decided to do an afternoon on the…read morelake. We called and made reservations in advance for a pontoon boat rental. The staff were friendly and helpful. We were very happy that our small dog was allowed to join us. The staff shared with us that they allow dogs on tritoons, canoes, some stand-up paddleboards, the fishing boat, and select pontoons. Arrangements should be made in advance, especially pontoon rentals, so plan accordingly. The day came, and we checked in for our reservation. We were kindly greeted and given the rundown and took care of the paperwork. Afterward, we looked around the marina main office at the souvenir goodies provided such as t-shirts, mugs, stickers, and a few locally made items displayed. They also have items like sunscreen, snacks, and sandals available to purchase. A restroom on the outer of the building is provided, so take advantage before boarding your boat rental. The pontoon boat we rented ($180 for four hours on a weekday) was practically brand new and perfectly maintained. It was very clean and had a nice setup. The staff provided a map of the lake along with some tips on where to find the rope swings and the islands you could park at. If you visit the islands, be aware there's red dirt. Be sure to clean your feet before boarding the boat again to avoid any cleaning fee after you bring the boat back to the marina. We had a great experience that made repeat customers out of us. Beautiful, clean, and quiet lake, friendly and helpful staff, tip top boat rental with affordable pricing, AND dog friendly- great all around, and we highly recommend.

Honestly, it's just irritating to be inconvenienced & disrespected in the manner we were today. We…read morehad rented a boat for Labor Day weekend and upon arrival were given a hassle about parking with multiple vehicles. Mind you, we rented a boat to fit 10 people, so obviously we weren't going to be showing up in just 1-2 cars. Anyway, that wasn't the true issue here. It wasn't communicated to us that we couldn't all park at the marina, but it wasn't a big deal as the parking attendant told us we could park our extra vehicles at the Inn down the road. So, we would just have to shuttle back to the marina in one of the vehicles we were keeping there. Upon parking our vehicles at the Inn which we were told to do by their parking attendant, we were "greeted" by the male owner telling us we can't park there. Someone in our group expressed to the male owner that the parking situation and miscommunication about it was a bit frustrating, as it was making us late for our boat rental and it all could be handled better for future customers. The owner then immediately proceeded to tell our friend we are no longer renting a boat (after we have already unloaded all of our things, stowed them away onto the boat, got two handicapped elderly members of our group loaded onto it and got myself & my 3 year old child loaded onto to it), called my friend an "a**hole" simply for expressing frustration AND BEST OF ALL, telling us we will not be getting a refund after he is cancelling our reservation. Luckily, the female owner did refund us after some back & forth. Unfortunately for her (as she was very kind and pleasant), she is doing business with someone who is obviously short fused and doesn't care much about customer service. We have given this place business multiple times over the past few years, so we are really disappointed with our experience and will not be returning or suggesting for others to do so.

We have stayed here twice in 11 years and we only regret having been away for so long. Wonderful…read moresetting. Very peaceful. Noisy bugs & critters outdoors in the woods at night but silent as a church cemetery inside the cabins. During the coronavirus summer it was a somewhat different experience, but not bad in any way. The hosts are outstanding just as they were 11 summers ago. Each cabin is a uniquely good experience but we do have a favorite. We hope to be back MUCH sooner next time.

Where to begin. This place is dirty, outdated and the cabins looked WAY better online. There were…read morecobwebs everywhere. The shower leaked all over the floor and no one would come out to fix it. The toilet seat completely fell off the toilet. The upstairs loft has two beds that are about 3 feet off the ground and unsuitable for children to sleep in. The cabin smelled musty and the furniture was just gross. Please find another place to stay!!!!

This review is long over due! I stayed here back in June and was shocked! It's an AMAZING motel and…read moreexceeds anyone's standards for a "motel". Comfy beds, clean rooms, clean bathroom, free WiFi, welcoming basket with fruits and snacks! The owner was very sweet and kind! All around an amazing stay and will definitely be back.

Great stay. This is where I will stay on my next trip to Murphy. Very clean, great location!read more