This review is for Karen Lahti (License #366208). I'll preface this with the fact that I rarely…read morepost reviews of any kind. This will be the second review I have ever given, and I do so out of the desire to provide real feedback that may help others. I had an unacceptable experience attempting to view a property with Karen. After reaching out via a Zillow listing, I was quickly contacted and set up an appointment to view a listing the next day at 1:00 PM. We spoke over the phone to set up a viewing time, and we negotiated what times were possible due to their availability and my work schedule. I reached out via text prior to leaving at ~12:30 PM to make the appointment to let them know that I was leaving. When I arrived, 10 minutes early, no one was at the property. After waiting 5 minutes I texted her at 12:55 PM letting them know I had arrived and was parked in the driveway. After no response, I waited a further 10 minutes and called them at ~1:11 PM, to which they finally picked up and gave a garbled response that they didn't know why someone wasn't there and would find out. She also asked that I wait an additional 30 minutes to see if she could find someone to show up, to which I responded no and that I would be leaving. On the way home, they called me and left a voicemail indicating that "uh looks like the confirmation to you didn't receive, uh, wasn't received in a timely manner, so the communication wasn't, uh, complete there." I gave her a call back, communicating my annoyance that no one was there at an appointment, and that it was deeply unprofessional that despite the fact that I had reached out before leaving and even while I was waiting at the property, I had gotten no response. She kept talking over me while I was informing her of my work schedule and the importance of keeping to a time table that we both had agreed upon. When she finally seemed to understand my annoyance at having to set aside work time, for which I bill at an hourly rate, does have an impact and that I am annoyed that they were unable to either communicate that someone would be late or even simply respond to my messages that I was leaving, she then snidely suggested that I work with another real estate agent. Even outside of the disappointing and unprofessional exchange with them, such an experience doesn't bode well for the actual process of purchasing a property with them. If this is how they acted and treated me when when trying to set up and keep an appointment, why would I trust them to complete procedural steps in a timely and communicative way when making an offer on a property?

From the owner: Dream With Your Eyes Wide Open…read more #1 in Residential Sales in the Keweenaw, Houghton, Baraga, Ontonagon Counties.

I had to sue Allan to get a broken window repaired. He returned the full safety deposit to the…read moretenants after they damaged property, abandoned property in the home, and left food in the fridge.

From the owner: We are Known for Honesty & Providing Information*Please Visit Our Web Site for Additional…read moreInformation

"Considering that I was buying a house 1000 miles from my residence, several things could have gone…read morewrong with the process. I even started with another agent who was unresponsive to my questions or needs. However, Mr. Darrell Guitar guided the process every step of the way, answered all my questions, and made sure that the contract was completed without a hitch. He knows the area and the business quite well. ~ Theresa Irene Pinkous, Calumet, MI"

From the owner: I specialize in helping people buy and sell real estate.read more

They are always professional and friendly. Justice is a pleasure to work with. Great service.read more

We sold our house by owner and used this title company. It's a long process since our buyer was…read moregetting a bank loan (not the title company's fault.) Keweenaw Title didn't give us any updates during the 90 day process and we would have to call constantly to get any information. Once the house sold they wouldn't give us our money. She said that the check had to be sent to the address on our ID. Well the address on my ID was the address to the house that just sold, (duh.) I asked to speak to the manager or someone who would actually be helpful then found out I was speaking to the owner. She wouldn't send our money to us and was really really hard to work with. I know it's a small town without a ton of choice, but if you have the choice to choose a different title company, I would. (Unless you'd like your money held hostage and like dealing with terrible customer service.)