I wanted to wait a while before I wrote a review, because I wanted a fair interpretation of their workmanship. I moved back to Ohio March 2019 while transitioning from active duty Air Force to Reserves. I am an aircraft mechanic by trade (A&P certified) and know a fair amount regarding vehicle maintenance. I purchased a Rough Country lift kit with the intention of installing it myself, but once I moved back to Ohio I no longer had access to a vehicle lift. So I did my research, and came to the conclusion that this shop was the closest qualified shop with good reviews to do the job; obviously from my rating I was wrong. The lift was installed Sept 2019. I have never installed a lift, but I have done enough maintenance on vehicles to where I'm confident I could have done a better job than them. There are idiot-proof installation instructions and videos on RC's website. The end product which was handed over to me upon pickup was a disgrace to maintainers everywhere; the very reason shop mechanics are thought of as shady people. During the installation of the lift Tony called to let me know it would be longer than expected because they were "having trouble with the front end". Now I know why, and soon, so will you. If you are not mechanically inclined, allow me to explain the photos I have attached. If at first glance everything in the photo of the sway bar link seems fine, then take a closer look at the orientation of the brackets and how much of a bind there is on the bushings. Maintenance 101, if it's difficult to put together, reassess your approach because you're likely not doing something correctly. Had they simply looked at the directions they would have realized they were upside down and on the wrong side. But they were too proud. Tony boasted of how they installed $10K+ lift kits all the time. Then would later look at me and tell me mine was a bottom of the barrel lift and of inferior quality. CustomerService 101, don't be a dick to your customers. I'd be embarrassed of how badly you screwed up such a straight forward installation after bragging of how you installed top of the line lifts for other people. I wouldn't trust you with it. What's even worse is when I pointed it out to him, he told me they did that to "create more clearance for me", and it wasn't until after I called out bullshit on him that he finally admitted he had lied to a customer. Another photo shows just how cocked the strut sleeve is; that's simply from carelessness to ensure it was straight while installing. That's on me I suppose because I didn't notice that until a month later when the rubbing really became noticeable. I didn't take it back to them because honestly I didn't trust them not to screw something else up. Another photo shows the upper rear control arm bushing; it's nonexistent on the inboard side. It is possible this bushing was improperly pressed before installation, but any good shop would have noticed this and would have swapped it out for a good one. I made them fix the sway bar link, but after dealing with them for three weeks I didn't not want to see their faces again, so I fixed the other issues myself. RC's lift has been more than satisfactory since all mistakes were fixed. Also something that is noteworthy; I spent over $100 in fuel traveling back and forth between Discount Tire and State Street Tire trying to resolve a misalignment issue. SST was pawning the misalignment off on radial pull, saying one of the tires was bad. Discount Tire tested and ruled out radial pull, three times. SST dismissed the test and "assured me" it was radial pull after each test. I took the truck to Christian Brothers Automotive to get an objective opinion. CBA determined it was likely a combination of the two. It was radial pull, however, DT was unable to pinpoint a bad tire due to the truck not being aligned properly. I tried confronting Tony about it, but Tony dismissed it again; I was too tired to argue. Personally, I don't even think they deserve a 2-Star rating, so I sure as hell don't understand how they maintain a 4.4-Star.
J.L Clarke read more