I'll give 5 stars for the service and 1 star for the process. At 67 years old, I've probably needed Roadside Assistance 5 times in my life, which included a bad one from AAA where they said my policy expired & I'm holding their card with a good date (15+ years ago). This wasn't a good experience, but it ended well.... I'm glad my battery died at home. I can't picture being on that cell phone on the road. The request, by phone, is all done with a computer voice.... and didn't always seem to understand me. so annoying; wished for a human. I did not get the text I was supposed to at the time 12:15pm (it came minutes after I completed the request). By the way, at the end the voice said, "Say Submit to request service." So twice, I tried to say that and it wasn't accepted. Then I simply said "Submit" and it was accepted. There's a different in the way it's said: "Say Submit to request service." ...I took this literally and said all the words. Say "Submit" to request service. ... This is how it's meant to be. Does that make me stupid? lol At the end, when it's approved, there was no proof or confirmation number... (The eventual text showed my Roadside Request Reference # as: my cell number!) After waiting 15 minutes, at 12:30, fearful it wasn't accepted, I submitted it again through my pc which was so much easier... of course, it resulted in 2 separate submissions... but I wasn't happy where the original choices seemed to be charge battery OR tow. They're separate entities where if the battery can't be charged, I then have to call & wait for a tow!  I would have preferred the tow, but... When I heard the battery guy was 20 minutes away and the tow guy called, I cancelled the tow in the hope the battery would get charged. A guy shows up in a "car" (never saw that before) and steps out, simply, with a portable battery charger. Luckily, it charged up right away & I drove to my mechanic for a new battery. At some point, I'm going to get a different Roadside plan. read more

What should have been a simple roadside-assistance call for a flat tire turned into nearly a half-day ordeal. I requested roadside assistance through my State Farm insurance, and because we live in a more remote area outside of Bend, Oregon, finding an appropriate place to take the vehicle became much more complicated than it ever should have been. When we tried to change the destination because the original location was closed and arrange to have the vehicle taken into Bend to Les Schwab, the roadside-assistance process became incredibly frustrating. We ultimately ended up canceling the service through State Farm and paying the tow driver directly just to get the situation taken care of. The one bright spot in this entire experience was Robert Hamilton with Under Tow. Robert was absolutely incredible. His professionalism, patience, kindness, communication, and customer service were outstanding. He went above and beyond to help us through a situation that had already taken hours and become unnecessarily stressful. Robert treated us like people, not just another service call. He genuinely cared about getting us and our vehicle taken care of, and that made all the difference. While I was extremely disappointed with the roadside-assistance experience itself, State Farm is very fortunate to have someone like Robert on their towing provider list. He represented the kind of customer service I had hoped to receive from the beginning. Robert, thank you for turning an incredibly frustrating day into a much better experience. You are an absolute asset to Under Tow, and I would recommend you Robert without hesitation. As for both side assistance through State Farm, I will probably hardly ever use you again with this negative experience. read more

I needed a tow and you couldn't even find my account so I had to pay out of pocket . 0 stars...

We set our tow up through the app last night for 830 am pick up at our house. The place we were having our vehicle towed to didn't open til 9. We woke up to them saying they will come at 730 so we had to call to try and push them out closer to the time we originally scheduled. They ended up coming around 8am. I called dispatch after the tow left to make sure and tell them to drop our car on the right side of the shop and leave the keys in the gas cap. After our car was dropped they called us to say they dropped it on the left side and put the keys in the center counsel. Then the people at the shop called and asked where were the keys put and they found them in the glove box so that also means our vehicle was dropped off and left unlocked since they decided to not follow directions that were given. All the way around horrible experience this morning please do better we pay a lot to have insurance so I expect simple directions to be followed correctly. read more

worst miss managed idiot ran dept.. told them i needed a tool to remove my tire from underneith truck, sent out this moron who was clueless and ended up waiting over 3.5 hrs for a tow..... leave state farm & go to aaa auto screw state farm ...biggest scammers on the planet read more

If I could give 0, I would. Called them at noon, was told 30 to 60 minutes, messaged me after 30 minutes, said it would be 47 minutes, messaged an hour later, it would be 20 minutes. By then, 2 1/2 hours have passed. I called a local tow company who arrived in less than 30 minutes. Did state farm ever come through? Who knows, they never showed up in the 3 hours I sat there waiting. Next time I'll just forget them, call a local company, and give State Farm the bill. I now know they will reimburse up to $150.00 for a local towing company. Information a little late for me! read more

I wish I could mark as zero they don't care about there customers had to wait almost 7 hours before they finally had a tow truck arrive .. you can't get a hold of anyone before answering questions before you can reach a live person go with an outside company read more

Wife had a flat tire, the large nail eas visible. We could not get the lug nuts to budge not sure why. This was a new Cadillac XT4 and the tires were factory install. Called the State Farm number given and was told they would come in 90 minutes to two hours. It was below freezing and after initial call, called back and cancelled. Lady offered to call AAA for us under her subscription ... arrived in 15 minutes. read more

I had to work this weekend in the winter storm in texas. After work my truck wouldn't start. After several options I used my Roadside assistant. Knowing it would not be fast because alot of people were stuck I was prepared to wait. First it was about 90 minutes, no big deal. Then I tried to reach the company that was going to tow me home. No answer, ok they're busy. Called state farm back and got the automated run around. State farm Called me back they're not able to get the company on the phone either. 3 1/2 hours later I find my own tow home. State farm and the company they hired never responded to them or me and I wasted 5 hours in the cold and whatever amount I've been paying state farm. read more

I called the call center 3 times, had trouble getting through with the AI attendant. When I finally got through a man said he would transfer me to another extension . There was a 45 minute hold . I tried filling out the request from the link but when it went to the map and said to point out on the map where I was, it was almost impossible to navigate! I was on the side of the highway and not an address. I had a blowout and almost got in an accident. Then when I got out to change my tire, it was 20 degrees with wind chill of 0. When the individual arrived in 45 minutes he was helpful and fixed my tire. Due to the call center debacle and the useless app, I will look for other alternatives for Roadside Assistance besides State Farm unless they get their act together read more

4 hours and waiting. They said the truck is en route so many times that I don't even believe them anymore.

If I could give a zero i would there road side service sucks get insurance elsewhere because state farm doesn't care about there customers beware of state farm. read more

Zero Stars if it was possible. I waited 6 and 1/2 hours before​ I finally gave up on waiting and paid out of pocket to get towed home. It took them 15 minutes to get to my car and load it up to be on our way. read more

State Farm is hiring Subcontractors who are getting paid probably 10's of thousands of dollars each month in their contracts and NOT providing the service they are asked to do. This is waste and abuse and if they were to remove the providers who refuse to address customers concerns our rates would go down phenomenally. How is it that I asked twice for someone to come by to change out a tire I felt unsafe to drive with and each time they explained why I didn't need to. The man that loves me who is tied up with an enormous amount of work because he is a man of integrity in insurance said to me,"You're not going anywhere with that tire, we're getting you a new one right now. That's because he loves me and cares. Unfortunately not everyone is in the service industries to help but only for the money. State Farm, get rid of these type of subcontractors, they will cause your standing and ratings to do way down and put you out of business. I do background checks on these subcontractors, perhaps you'd like me to vet them for you here in broward county Florida. read more

I was stranded, and called State Farm's roadside assist hotline (which I pay for). The automated system said they'd send a text message. The text message contained a link to a web site that State Farm expected me to fill out from my cell phone in order to summon a tow truck. That web site didn't work. I give State Farm a grade of "F" for failing to assist a long-term customer when I was in distress. read more

Waited over two hours just to find out the wrecker canceled but State Farm didn't update request. They "escalated" my request but I've been waiting another two hours. I called the wrecker service immediately this time to confirm their arrival. Hopefully I get home TODAY since it's after Midnight. Original request entered at 8:41pm. read more

They offer roadside assistance for can am. If you can avoid them do so. They are the Uber of towing. They send it out to whoever signed up to tow. In 7 1/2 ours I was assigned 5 companies and never got towed. All you get are scripted apologies. You deserve better, don't do it. read more

Chaotic, slow, and worthless. In a nutshell, we requested service, we're told a tow was en route, then no they aren't, then we are looking for another service... wait... wait... I contact them again and they say no service available actually, wait until tomorrow morning. Next morning there's no rush, they get it at 10 am, drop off finally at the shop. The worst tow experience I ever had.​​ read more

3 hours waiting on tow truck. now it says 120 minutes more. by the time they will come i would have come tire shop will close and I have to call Uber to pick up my daughter. just horrible. they are one of the worse service for roadside service in industry. read more

Garbage program. Save your time, money and stress and go with AAA. I spent 4 hours waiting for them to show up only to have them cancel.

The 3rd party call center used by State Farm is beyond incompetent. My husband and I accidentally locked our beach bag in the trunk of our car on a Sunday evening. The bag contained everything. Keys, both of our wallets and phones. We borrowed a strangers phone to call roadside assistance. The representative (actually two). Could not locate our policy or, in fact, find either of our information. They kept asking for our policy number. Um.....that's stuck in the car. We tried to give them both of our names, phone numbers, home address, license plate number, even the vehicle VIN. Nothing!! As far as they're concerned, we don't exist. After trying all this with one representative, we hung up and tried again with another. Unfortunately getting the same result. A phone call to our local agent on, who is wonderful, on Monday morning confirmed yes, we have coverage (which we knew) and yes, the 3rd party call center is crap. Do yourself a favor and call someone local for help and submit your roadside assistance with your local agent. These 4rd party people do not know how yo do their jobs. read more

My story is not much different than the ones before this. RV broke down in a southern Nevada rest area. ER service woman did not know where Nevada was! Eventually had to give her coordinates. She sent out a tow truck for a car after being told we were as BIG as a TRUCK! Called again...different agent. He sent out a proper tow vehicle. But in the process of speaking to each of the agents over and over again, one or both of them cancelled my credit card mileage overage payment. Then the tow service had their check from State Farm cancelled! Months later both myself and the tow company had made numerous phone calls to our State Farm agents (mine in Junction City, OR). And we got nowhere. We even had the phone number for Agero. I popped into my agents office, and he promised to help get a new check to the tow company. I believe he 'round filed' my paperwork, as I walked out. Two tows in Nevada...State Farm never helped...paid to the tow companies $5000.00+ I will never ever use this service again. Now to figure out how to cancel the service. Why would I pay for it...USELESS... read more

I hate using roadside assistance with state farm in Texas it is the worse . My first tow was canceled due to the wrong information was giving to them. My second tow I have not seen them yet it's now 1:40 pm they supposed to be here 11:30 ish am. I keep getting a eta time but now show I tried to call the number to reach them keep going to voicemail. This is so stressful read more

This is my second experience using - or should I say "attempting" to use - my roadside assistance coverage through State Farm insurance. I've been with State Farm for 22 years. Both of these experiences were identical: call for a tow; promised a tow within two hours; updated promise an hour after that (so three hours) and still a no-show. On both occasions I've had to call and pay for my own tow. I am canceling my roadside assistance coverage and calling AAA. Horrible service and a total waste of money. read more

I was brought down at 2 o'clock in the morning and called State Farm emergency roadside assistance, and a very lovely lady named Kay Mclean assisted me and stayed on the phone with me because I was in an area that I was not comfortable and it was very dark so she stayed on the phone with me until the wrecker got to me to help me fix my tire that speaks a lot for a representative to stay on the line like that to assure my safety and I greatly appreciate it I give them five stars read more

Waiting 3 1/2 hours and second tow truck company still hasn't arrived. Worst service ever. Each time I have used them, State Farm's roadside service, they have INFURIATED and disappointed me. read more

After waiting 2 hours for some one to show up I was told no one was available to tow my car out of middle of the street post accident. They said "maybe try again tomorrow". Unbelievable. read more

Horrible horrible they lie to you and make wait and at the end you end paying out of pocket, Of you need road assistance don't waste your time calling them, get help from your side they won't help and just make you wait, and lie to you read more

0 stars is WAY more accurate. TL;DR - State Farm roadside assistance sucks, and you're better off not having any service and calling a tow truck directly vs. thinking they will come help you. Cancel that ish and sign up for AAA. My car broke down and I actually thought, "Good thing I can call State Farm!!" Let me tell you, the commercials are all lies. I called for a tow truck and was assured one was on its way. I called an auto shop and they were expecting my car. Ok, so far so good! It was a hot summer day, upwards of 90 deg F and we were lucky to have been able to pull over on a small street. When you call for a truck, they text you a link so that you can track the truck that's heading your way. I got a link, but no tow truck, and no real ETA. I called back after 30 minutes and the rep told me that he couldn't get ahold of the tow truck but that I should keep waiting. Ok, no problem - it's a Saturday, I get it - things can be busy. 20 minutes later, I call back, and the rep tells me that the tow person has cancelled, so they'll connect me to another truck. Ok... at this point I call a friend to come get me because I have my dog with me and the shade and what little water I have can only do so much! 40 minutes later, STILL NO TRUCK. I call back AGAIN. And am assured a truck is STILL ON ITS WAY. I can recount every instance of the 7-8 times I ended up calling them only to be told that someone is on their way when they were NOT. I got texts with false hope saying the truck is almost there. 6 hours later, STILL NO TRUCK. And the auto shop has closed, and it's starting to get dark. I'm lucky I live nearby, but each time they told me they were close by, I'd have my friend take us back to my car. This happened several times and a truck would not show up, so we'd go back to my place. If state farm, at any point, was able to tell me there was NO tow truck coming, I could have just called a local tow service (and I did, as backup, in case they did tell me that. But since they kept telling me a truck was on its way, I never ordered the local service). I cannot emphasize enough how frustrating it was to be constantly assured someone was coming, when in fact, they were NOT. Several days later, a friend let me piggyback off her AAA to get my car towed, and they estimated an ETA of 40 mins. They got there in 20 and got my car to the auto shop with plenty of time to spare. Did I also mention that each call to State Farm resulted in being on hold for 10-20 minutes each?! On my last call to them to cancel the stupid tow truck, there was an automated option and I thought, finally I can press 2 (or whatever it was) to just cancel this thing, but then it TOLD ME TO STAY ON HOLD TO TALK TO A REP. Even cancelling the tow truck was a hassle. NEVER AGAIN. I cancelled my roadside assistance with state farm and signed up for AAA the very next day. RIDICULOUS. I'm the dummy for expecting some kind of service each time they told me someone was coming, but I shall not be fooled again. read more

THE WORST ROAD SIDE SERVICE IS STATE FARM AGERO you will die on the highway agero roadside service never shows up Sept 13 2021 agero told me they can't find a tow company! i paid outpocket i have $90 for an agero tow receipt the tow company never showed up! my appointment was 9 am. this is recent Feb 19 2022 multiple calls to agero. the road service came then left! next day Feb 20 i have a flat tire. i just need air. the guy came. he will fix my tire for $20. but the tire got flat again! i was blindsided agero forces me to tow my car! to pep boys! i only need air. well this awful roadside service do not have a road service with flat tire! so what am i paying state farm roadside service! agero blindsides people with simple flat tire! Agero does not cover! and i was blindsided tow. has limitations. within the city. state farm needs to get rid of Agero! find a better roadside service! read more

State Farm Emergency Road Service - Roadside Assistance Near Me

I had my car towed to the dealership and in the process my key fob was lost. So the dealership and tow company pointed fingers at each other with nothing being resolved. Now they want me to pay for the key fob that they lost. Contacted my agent which was useless and they submitted a claim which automatically gets denied. They asked if I had photos proving my claim lol What good is it to have photos of a tow driver towing my car? Should I have gone to the dealership to hand them my key and request to be taken home. I'm thinking that this is the case because no one has accountability nowadays. read more

If I could give 0 stars I would. It's a joke that this is considered a service. We needed a motorcycle towed after the clutch went out. We made our first call around 6:30pm. We were still waiting at 2:30am and were NEVER picked up. I had to call a private tow company for service and was picked up in 20 minutes. Prior to calling the private tow we were given 90 to 120 wait times, just to have those times come up and be given another 90 to 120 min wait time from the same provider. We ended up asking for a second provider since the first one hadn't come after 4 hrs. This happened again with the second provider. The cherry on top was that neither the provider or State Farm let us know if the delay. We just had to keep calling after our "Tracker" went from showing an ETA to not. We never received any info from State Farm that our tow would be delayed. We had to call multiple times an hour to get updates and be reassured that someone was coming. But no one was. Even dealing with State Farm was shocking at their lack of concern for us as customers. They just didn't care. Like why have a tracker system that doesn't actually track the truck being sent to you? It's just a count down from the ETA and it gets reset. Why not just actually inform your customers of what's happening? The lack of reliable vendors and terrible communication from State Farm make this service useless. Go ANYWHERE else for this service. read more

After waiting hours, I was called and said there was no service available in their network. Canceling this next time my policy renews and going back to the big three letter service. read more

Daughter's car broke down 50 miles from us. Single mom. Grandson waiting to be picked up after ball game around 9 pm. She called SF for a tow. Quoted 90 to 120 minutes. In meantime we drive an hour to get grandson home and get her a vehicle to use. I get to her to wait with her. After 2 hours she called tow company SF assigned on to be told they had canceled the tow as had no driver available!! NO one notified my daughter!!! Now after 11:30 pm. Co tacted SF who said so sorry we will assign another company. Will be 60-90 minutes. ARE YOU SERIOUS!! Daughter called a local tow company who showed up in 15 minutes to tow her the one mile to her home. State Farm roadside assistance is a joke and could end up getting someone hurt if they don't make some big changes. Terrible. read more

Horrible. Broke down on the freeway, told them I was not safe. I was almost hit twice. 7:22 requested assistance- told it would be 60-90 minutes at 7:41. Yes it took them 19 minutes to even find me a tow. I told them I was not in a safe area and asked for an update about an hour later and the lady in the chat said they were 14 minutes out. 8:49 tow was canceled because no one could get ahold of the guy. This was after the girl on the State Farm chat said 14 minutes. 9:05 they find me a new tow, now it's 50-80 minutes out. I contact them again and say I'm not safe- this is all in the chat because they won't give you a phone number. I finally got someone to get me out of there and left it with the keys in it. Took me an hour to get into contact with someone to let them know I'd left and keys were in there. When I get back from vacation I'm getting a new insurance provider and sticking to AAA. read more

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I have tried to use this service 2x within 12 months for two different vehicles. First time was for a failed fuel pump on a Land Rover . . . waited 3-4 hours for the tow. Second time due to a coolant hose coming loose on my Daughters Ford. This time two different tow trucks automatically cancelled without notice, while my 17 year old daughter was stranded on the side of the freeway in a sketchy area for over 3 hours. We ended up calling a tow truck company, paid cash and got quick service. When submitting this claim for reimbursement, we were told that submitting an Emergency Road Service claim will cause a claim on the policy thereby increasing insurance rates, on an accident free, good student teenager. We know these poor teens already pay astronomical insurance rates. I guess if you wreck your car this is nice to have to cover the tow when you are already filing a damage claim. Otherwise only purchase if you like waiting hours for a tow truck and you like your entire insurance rates to go up every time you have a road service claim. Fastest way to get a tow is to pay cash, look elsewhere for emergency road side assistance coverage. I would not recommend this service and I would proactively have it removed from all my auto policies. read more

I locked my keys & phone in my car. I had a tablet that I tried to get assistance but you need a phone for a call back. There should be a way to Do it all thru messesaging. After not hearing back for 20 minutes I used a neighbors phone to call. I got a message saying that due to bad weather & a heavy call volume I needed to get someone on my own!!!! ",& read more

This is the worse company ever seen. My car got broken. Tow never come in hours waiting. Final call to them they told me: Let the police call a tow??????? Are you kidding me. They are super great to raise insurance every 6 month. But wen you need them they are not there. Really you can't count with them.. Now I need pay out of my pocket to see when I got my money back. Looking different company!! Stay away or if you believe you will never will have an emergency keep it. read more

It's a disaster experience with this road service from State Farm. I requested a tow service and they left me waiting for more than 3 hours. I kept contacting them from the chat with some agents. They always say they are coming around 15-20mins. And yes, it was 3 hours... Funny thing is they provided the phone number but I could not call that number at all??? The worst service I ever gotten.. please stay away from State Farm they just want your money!! At the end my brother had to drive long way to come and get me. A State Farm guy helped me rebooked another tow service, but now I'm still waiting for my car to arrive at 1 a.m in the morning. It's frustrating. read more

Absolutely horrible.....never fails you will wait a minimum of 2-3 hours to try and get a match and eta arrival and for the rep to assure you someone will show up only for no one to come. One time a good 6 hours with me calling a good 4 times to make sure there wasn't and error in the app. And only when I was on the brink of tears did they resolve the issue. Don't use them....less than 1 star. read more