The hotel itself has a very easy layout to get around in. The breakfast area was nice and had a lot…read moreof options. I recommend requesting the dark roast if you like your coffee strong, their dark roast is amazing! Tifanie was very helpful during check-in and check-out and was extremely friendly. Unfortunately, I do have a few complaints, which are a bigger deal for me since I had little ones with me. I requested an extra pillow and blankets for the room, but there was no staff available to bring them up, so I had to go down to the front desk to pick them up myself. Another time, when I was bathing my daughter, I noticed the conditioner was empty. I called and asked if they could refill it or bring a travel-size bottle, but again I was told I would need to come to the front desk to get it. This is the first hotel I've stayed at where I had to leave my room to get items that either weren't properly stocked or were simple requests. I also noticed one of the towels in the bathroom was dirty, and the floor near the bed was wet when we arrived. While the staff was friendly and the hotel had a nice vibe, the housekeeping team definitely needs some improvement.

Had a great 2 night stay here recently! I read that the hotel is only a few years old, and it…read moredefinitely shows in its cleanliness and modern look. There is plenty of parking as well. Check-in was quick and smooth, and Angel at the front desk was very kind and welcoming. The room itself was very nice! I didn't realize I would have a whole kitchenette when I booked my room, so that was a pleasant surprise! The bed and couch were comfy as well, and the bathroom had a nice shower. I'd definitely stay here and other Home2 Suites again in the future!

We got the heart Jacuzzi room which was Pretty cool and was clean. They have many channels as well…read moreand I believe they have updated things u can watch too. Was very romantic

Cute little hotel with a nice complimentary hot breakfast. My mom stayed here when she came to…read morevisit. She felt safe and really liked the free breakfast and the variety of choices each morning. A few months later we stayed here when our power was out for a few days. The only room left during the power outage was the honeymoon suite, which has a huge jacuzzi in the room. Kinda trippy but we liked it. Fun considering the circumstances. Nothing fancy here, but great location, safe, clean and affordable. Our bed was really comfortable. Definitely recommend.

Got my first room here and the toilet was overflowing and bathroom was flooded as soon as I got…read moreinto my room. I told the front desk and they said that they will send maintenance up. 4 hours past and im in my soiled room with no one coming by. I went down again and they told me maintenance is not there. Well you could of told me that. They gave me a the next room for inconvenience and as soon as i walked in, it smelled like onions. Even with ac blasting it smelled. On top of that, I woke up with bug bites all over my body + face and now I am in severe pain.

Stayed during a very busy festival weekend. Parking was completely full and we were told to use red…read morezones as overflow, which we appreciated. However, communication from one front desk staff member, the male Asian that works graveyard was dismissive, condescending and disrespectful when we asked follow-up questions, which added stress after a long night (including a fire alarm incident which had everybody up at 4am for an hour). Other staff were helpful and kind. Would recommend clearer, more consistent communication and better parking situations during peak events especially for a brand at this level. Slightly disappointed in Marriott.

My second stay here at the new La Quinta Yucaipa. It's conveniently off of the 10 and a very short…read moredrive into San Bernardino, just across from Live Oak Canyon. Staff is always kind, and I've had no issues from booking on third-party sites. The rooms have always been clean. Our most recent stay, they gave us tons of towels. I was also able to enjoy the complimentary breakfast, which starts at 7am on the weekends. Full of great options too! Quiet, clean, and a perfect spot for your quick stay.

Pretty decent hotel, and the price is fair. The free breakfast is definitely a nice bonus. The…read morethree-star rating is mainly because the walls are extremely thin. After staying in a few different rooms, it became clear that noise from neighboring rooms carries easily. Unless you're in a corner room, it's easy to hear what's going on next door, which can make it difficult to sleep.

We had a wonderful stay at Bear Springs! It's very kid-friendly and conveniently located with easy…read moreaccess to Big Bear Mountain if you're planning to ski, while also being close enough to Yaamava Casino if you want a little adult time. It was the perfect balance for our family--being able to enjoy both worlds while traveling with kids. Special shoutout to Rubi at the front desk who always treats us so well and makes us feel so welcome every time we visit. Thank you for the great hospitality!

For some reason, we thought the Bear Springs Hotel was a lodge. It definitely is not. It's a dumpy…read morelittle hotel squeezed between a busy freeway and a Walmart strip mall. Here's the good: free parking. Now for the rest. Starting with security--or the lack of it. The only visible security was a guy in a security uniform wandering around the "bistro" during breakfast and staring at guests. Other than that, anyone can walk into the lobby, onto the patio, into the bar, up the elevators, and onto the guest floors. No key access is required anywhere. The Wi-Fi situation is also concerning. There's a guest network, but there are also several suspicious room-linked networks showing up. Whether they're legitimate or not, it certainly doesn't inspire confidence. The lobby bistro was disappointing. The food was bland, watery, and overcooked. When I ordered tea, it arrived in a teapot with a broken handle. Not exactly the level of hospitality you'd hope for. The elevator didn't inspire confidence either. The doors began opening before the elevator had fully stopped at the floor, which felt more alarming than convenient. The room itself was pretty janky. A decorative scarf tossed across the bed seemed to be doing a lot of heavy lifting in the design department. The bathroom sink was missing the drain cover, the bed squeaked and creaked with every movement, and the walls were paper thin. We could clearly hear the TV from the neighboring room. There's only a few tv stations and no streaming options. The second floor was noisy overall, with parking lot sounds carrying late into the night and starting up again early in the morning. If you're hoping for a good night's sleep, lower your expectations. The pool and spa area were equally disappointing. The hot tub had food and something dark floating on the surface, and children were using it unsupervised. The view from the pool isn't relaxing either--unless freeway signs are your idea of scenic. What bothered me most was how misleading the photos are. The pool looks lovely online. The room photos show bathrobes that don't actually exist. The food photos displayed throughout the hotel look appetizing and polished, while the actual meals that arrive bear little resemblance to what's advertised. Overall, the photos sell a completely different experience than the one you'll actually get. Aside from free parking, I struggled to find much to recommend here.

I recently stayed at the Residence Inn Loma Linda because my father was hospitalized at Loma Linda…read moreHospital. I originally had a reservation for a week. What I thought would be a short stay at the hospital turned out to be a three week stay. I would ask for a few days extension only to have to come back and ask for another extension. This happened at least four times and each time the staff was gracious and extended my stay. I would like to give a special mention to Adrianna, who helped me on several occasions with the extensions, etc. Adrianna was kind and sympathetic when I shared my difficult experience of having my father in the hospital. She always had kind words and made me feel like she truly cared. Residence Inn is blessed to have someone like her working for them, and I would definitely come back to Residence Inn Loma Linda just because of her kindness and understanding.

Nice new hotel. Room was very spacious. Nice bathroom and shower. The beds were very…read morecomfortable. The lobby and breakfast were very good. Good for our family of 4.

The new owners have decreed that Olive Dell will be textile-mandatory after the first of the year…read more It could be Shangri-la, but I'm not going back. See you at Glen Eden.

Owners refuse to maintain the pool, hot tub, sauna, and all of the grounds at ODR. There are zero…read moreamenities and management has removed electric meters from residents. Hot water has been cut off for the showers in the common area. So if you camp here in a tent or rent a birdhouse, you will have a cold shower, in February. Sorry business owner Steve G. I'm not happy about this either. Are you? I haven't seen you at GE. I'll be sure to say hi, if I do.

Our business holds programs at DoubleTree by Hilton SB on a monthly basis and we couldn't be…read morehappier! We work with their entire team -- Banquet & Sales, Raymond, Food & Beverage, Daniel, and everyone else on their wonderful team. The team is professional and friendly, the food is consistently delicious, and their attention to detail is spot on. The venue itself is top-tier every time we host an event. We highly recommend DoubleTree by Hilton SB for events of any size. Thank you to everyone involved -- teamwork truly makes the dream work!

I am extremely disappointed with my recent stay. I paid for two nights expecting a clean,…read morenon-smoking environment, but the second night my room was completely filled with marijuana smoke. This made it impossible to relax or sleep, and I had no choice but to check out early. No guest should have to leave a hotel they paid for because the room is uninhabitable. What is even more concerning is that after looking at other reviews, I saw multiple guests reporting the same marijuana issue. This clearly shows it is an ongoing problem that management has not properly addressed. Although another room was offered, it was late at night and not reasonable to move, especially with my granddaughter. At that point, the damage to our stay was already done. A non-smoking hotel should enforce its policies and ensure guests are not exposed to smoke. I paid for a service that was not delivered. I am requesting a full refund for the night that was impacted, as well as the return of my deposit. This is the fair and reasonable resolution. If this is not handled appropriately, I will continue to escalate this matter and share my experience on multiple platforms.