geez only 5stars I would have given them more. absolutely the best…read more my air went out and I called at 10:00pm they actually answereded the phone, told them the problem and they offer to come out that night. I did not have them do that, they worked around my schedule. Gene was here the next day fixed the problem within 45 minutes. best company ever.

Technician added multiple parts to outside unit without ever providing a quote. Couldnt repair and…read moresuggested I get a new unit. Found a comparable unit for $400 less at a competitor. Owner got mad and charged me $500 for doing absolutely nothing that fixed my issue. Spoke with the company and was told they would waive charges if I used them in the future. Shortly after talk, they started sending $500 bill in the mail. Very unethical practice IMO!!!!

Bi annual system check-ups. I usually get a call prior to each season and the service person will…read morecome to thoroughly check that everything is functioning well. I want the assurance that my heating system is ready to go in the chill of a brutally cold January night. And the Same goes for a hot and humid late July day when we have 90 degrees and 70 percent humidity!

These guys were super prompt, helpful & courteous! Major snowstorm today and heat wasn't working…read moreproperly. The gal who answered the phone helped somewhat and then a tech appeared at the door shortly to fix things. Definitely recommend them.

Respond quickly and professional. Always willing to help even after the sale of a new unit.read more

Always easy to schedule and provide reliable service. They show up when they say they will and at a…read morereasonable cost. Been using them for 8 years now and the scheduling area has improved over the years.

Great service, friendly and quick. Initially missed the appointment window but showed up anyway…read morelater. Fixed my issue and was very good communicating the issues, the fix, and the warranty.

I have been going around and around with this company. I had a new hvac system installed which is…read morea large amount of money. I was shown a place that I agreed to a hole being cut through my brick in the front of my house which was not in anyone's sight line to a PVC pipe just sticking out near my front door. The hvac supervisor was made aware of my issue the day of installation and I was told he would contact me. Guess what.... that has never happened to busy to reach out to a very unsatisfied customer. When I call their customer service everyone seems so helpful but all they do is listen with no action. I would not recommend and am very disappointed, to spend that much money and hate what they did to my house is very upsetting and the company sure doesn't seem to care that they have a unhappy customer!!

The problem has been corrected, and I am now showing an increase in my Comfy Club Membership to…read moreinclude the extended warranty. Thank you.

Five minutes work to unplug a drain. $630 dollars. It won't happen again…read more Go somewhere else, he was there and I needed to get it unplugged. Never again will I use them.

Miserable conditions...extra miserable under my house. Guys were professional and let me know what…read morewas going on each step of the way. Definitely recommend their services.

From the owner: Smitson Indoor Air is a small family owned business servicing the Georgetown and the Greater…read moreLexington area with 25+ years experience. 10% discounts for senior citizens, veterans, firefighters, police and teachers. Also Toyota and UK employees.

100% recommend Matt and his wife at Ware's H&C.. They quickly came to the rescue to address my…read moregrandmas home. They patiently explained what they were going to do, looked for any other issues to relieve any concerns, and finished the job the same day. They were quick to communicate, resolve the hvac pump and take care of it. I signed up for the 3 month check up program that is so nice to have someone trustworthy and efficient make sure the home's heating and cooling is running properly. Utility rates are rising, better call Matt to make sure you aren't paying a lot more than you need to like I was because of weathered parts and filters.

Do Not Use this HVAC Company. They are completely unreliable and lack any knowledge of HVAC…read morerepair. I called them three time for repair and never heard back form them.

Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

My Mini-Split quit cooling Tuesday. I tried to get it going by cleaning the filter and I didn't…read morework. I went to my Yelp app to read reviews and was surprised to find the app has a referral service. I took a look at Southern Heating and Cooling. The referral service on Yelp put me in touch with Southern Heating and Cooling and I had help on the way for Wednesday. He quoted me his service call price which I really liked. Other heating and cooling contractors also responded,but Southern was the first to give me a price. Spencer was the technicians name and he arrived within minutes of his appointment time. He went to work quickly , checking inside and out. Within a few minutes I had the diagnosis. Mini split was done and needed replaced. He had to order a new mini split and it would be in tomorrow. He told me the price and how long it would take to install and then the time he would take to install the new one . He came the next day and began. He worked efficiently and steady . Spencer also covered his shoes when entering the house to help keep my house clean. He brought another guy this trip named Jeff. They worked well together and i a few hours I was cool again. The amount he quoted on Tuesday was the same as on Wednesday. I will call Southern Heating & Cooling again, You should consider calling them too.

SPENCER SAVED US FROM A RIP OFF!…read more We live in an older house with limited income with an older Tappan/Nordyne furnace that had been getting temperamental during November/December of 2025. But fortunately, replacement parts for it are inexpensive now. The HVAC company we had been using charged us TRIPLE Spencer's rate just to come and take a look several times, and they were not very transparent about what they find. They tried more than once to pressure us to spend $6000+, plus labor for a new furnace, made by a company that has a bad reputation in the industry for being poorly made in foreign countries. We opted to keep our own furnace. the last time we spoke, their tech told us we needed a very important piece for our furnace. And we balked at the price he quoted for part alone! They quoted SIX TIMES the price of that same part available (brand new) elsewhere, PLUS a very high hourly labor rate that began getting charged at the end of their previous service call, to cover their drive time from any county they happened to be in on the given day. And when our furnace failed a few days later in the night during outdoor temps in the low teens, they did not respond to my calls for help. (Interior temperatures were 50° and dropping that night, and I care for an elderly Dementia patient here.) I called Spencer at Southern Heating & Cooling the following day (Sunday) he said he is booked up until Tuesday after such a harsh cold snap, so we buckled down with space heaters and electric blankets, because Spencer's ETA was still sooner than anyone else we called. SPENCER SHOWED UP A DAY EARLY! He was very transparent about what he was doing, what he discovered, and explained why our furnace misbehaved, in all the detail we asked for! and he ordered the part. UPS had a snow delay and the people at Southern even texted us the UPS tracking reports, and offered to loan us a couple space heaters to help us through the single-digit temperatures until the part arrived, (because of the unexpected delay, and the potential emergency that could happen with Grandma) Fortunately, the heaters were not necessary and the part arrived the following day, Spencer was here in less than an hour and installed the new part in just minutes! SPENCER WORKS FAST! The furnace was working perfectly until later that night, the new part exposed a developing problem in an adjacent part, and the furnace was misbehaving again after nightfall. I called to ask Spencer about it, and he came back immediately and had a look, that adjacent part was replaced in about 5 minutes, and we were back up and running fine, free of labor and visit charges. The additional work was considered an extension of the original repair job Spencer came to do in the beginning. It has been several days already, our furnace has been running like new ever since, and Grandma is a happy camper again! I value Southern's transparency, honesty and quality of service. They did not take me for granted, & They did not price gouge me in a crisis. "FIX-FIRST KIND OF A GUY" Spencer told us he is a "FIX-FIRST KIND OF A GUY" he believes in most cases fixing what you already got can cost a lot less than replacing the entire unit, and that's what happened with us. We got our existing furnace working as good as new for about 1/10 th of the price of the newer, complaint-ridden brand of furnace the other HVAC company had wanted us to replace our existing furnace with. The folks at Southern Heating & Cooling Ltd, take great care of their customers, and their rates are great, next time I need any HVAC work done, Southern Heating & Cooling Ltd. Will be my first call. And I will highly recommend them to anyone in the Boyle County area who asks me for an honest, transparent & fair HVAC specialist with affordable rates.