The staff here are very cheerful, enthusiastic and always patient. I love this place very much read more

Starbucks - Coffee & Tea Near Me - Waterloo, Iowa

This is the worst location looking forward to another store opening up Megan was about as friendly as a rattlesnake! No smile no thank you and just a grumpy look on her face! read more

Lady with the nice blonde haircut needs to work in her customer service and she looks like MGMT but can't explain to me when they will get Matcha back I stock. Work on your customer service and I'll be back to check best believe!! read more

Drive thru line was pretty long so we decided to order inside. Inside it was clean and Standard Starbucks atmosphere. There was a couple people in line ahead of us. But the barista got through the line quickly. I ordered a vente iced caramel macchiato and a vente iced maple pecan coffee (seasonal). Order total was $11.45. Drinks were ready shortly. While we waited the baristas were busy making drinks and they kept the drive through moving pretty steadily. Our drinks were good as expected. In and out in under 10 minutes. Most of that was waiting for our order to be taken. The baristas who we ineracted with were very pleasant. read more

Starbucks - Coffee & Tea Near Me - Waterloo, Iowa

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Came here with an elderly resident who hadn't been here in years and they were so kind to him and everyone else that walked in.

the worst experience I had in a Starbucks. The employee in the photo did not hand me the drink. She threw me the drink almost fell to the floor. They don't know how to treat customers read more

Starbucks - Starbucks - Coffee & Tea Near Me - Waterloo, Iowa

This is a pretty standard Starbucks. Despite what others are saying, I wouldn't say that the wait is much longer than other Starbucks. However, be aware that the drive-thru is almost ALWAYS busy. You will wait in line at the drive-through, but it's not because they're short-staffed or not making drinks fast enough. It's because that drive-through gets hammered pretty hard all day. I'll wait at least 5 minutes in the drive through each time I go. However, if I go inside, there's never a line to order. I'll order my drink, go pee really quick, and the drink will be on the counter by the time I'm done. Inside service is much faster. The inside ambiance is pretty nice, too. They have some comfortable chairs, but there's not a ton of seating. There's enough seating that I've come in here and sat on my laptop and done work for awhile pretty comfortably. I come here pretty regularly (at least once a week), and my coffee has never been made wrong as of yet. They do a pretty good job with it. Final thoughts: Expect a bit of a wait in the drive-through. If you're in a hurry, go inside and order your coffee to go. Good coffee, nice place to work inside (though again, limited seating compared to most Starbucks), and mostly pleasant staff. I've never been "wow'ed" by service, but they're always nice enough - even though they're dealing with the pretty constant barrage of the drive-through. read more

Drove through while on our road trip from Texas, through Madison, Wisconsin our way to Big Sky, Montana. I don't normally leave reviews for Starbucks, but all three drinks were made perfectly. Just the right amount of sweetness... we mentioned to the drive through cashier we were from Texas and he was so nice. Told us to be careful and stop by again. I doubt I'll be in the neighborhood, but I'd go back if I was! read more

All I really have to say is this place is overrated overpriced and over getting my money

Waited for my two coffees this morning for 40 minutes. Yes I know that they were busy but when I got up there to ask about my order after people behind got theirs. They didn't have my order up there. read more

Thank you, oh, thank you for saving me from my boyfriend's mother's weakass coffee! read more

Starbucks - Coffee & Tea Near Me - Waterloo, Iowa

I come here every Saturday. People are really nice and friendly. The place is clean and everything tastes good. If not, they'll replace it. read more

Starbucks - Coffee & Tea Near Me - Waterloo, Iowa

I love this Starbucks location. My drink is great every time. I've never gotten any actual food, that seems to be a complaint for some people. The drive thru workers are very friendly. I always stop to grab a chestnut praline frappucino before I go do my laundry and they're always very cheery on the intercom even though I'm stopping through 20 minutes before they close... I will update my review once I purchase real food from here. read more

This is the WORST starbucks in the Cedar Valley. Always super slow and never gets your orders right. Everytime I come to this one, it's because of convenience, not because I want to, and everytime it proves why I don't come here. read more

Pulled up 15 minutes after it was supposed to be open. Dark, get out look in the window, employee behind counter, ignored me. Basic business tenant if you say your open, be open. Some of his drive out of our way to pay for expensive coffee. read more

Very disappointed with this Starbucks. Asked the barista for a venti vanilla bean coconut milk iced latte... the barista gave me a blank stare and immediately did not understand my order. She then asked her co-worker (in an annoyed way) what I was asking for and the co-worker stated that she "understood what I asked for". After being treated like I was annoying, I finally got my order and was told it was a vanilla bean coconut milk macchiato... the vanilla bean is a powder and therefore after trying to shake it myself, when drinking it, I was chewing the undissolved powder. At this time I heard the barista state that she only knew how to make a macchiato so that is what she gave me. Obviously this drink needs to be shaken in order to dissolve the powder. All in all, paying $6 for this drink was very frustrating, because it was not what I wanted and if I was just told that she could not make it, I would've ordered something else. read more

Well two burnt slow roasted sandwiches of which I had to keep moving onto my appt and resolve later my teenager had to eat hers because she had a concert to perform in 12 miles away. So I had to drive all the way back to resolve my burnt sandwich. With a sandwich in hand- a quarter of it was hard, all I got was a refund no apologies for the inconvenience. Thanks. read more

Horrible service. Employees stared me down when I try to get a drink fixed. Rest of the employees acted as though I didn't exist. At location across the street instead. read more

Cedar Falls location is vastly better. This place is for I'm out of coffee at home and running late for work emergencies.. Common Theme: 1) I can read an entire chapter of a book waiting in drive thru not kidding! 2) Everything is made wrong, and if it isn't made wrong it's either got grounds in it or it's not what you ordered. A surprise every time I guess. 3) If you're a fan of free wrong drinks this is the place to get it! In one month I had 6 FREE DRINKS! and when I called the manager on it he started arguing with me....really....the customer is getting free drinks all month and you think the customer is doing something wrong...I hung up the phone can't fix stupid. read more

Drinks are standard & weeekly AM lady is rude. By all means don't ask for a stopper... she'll eat you for breakfast!

Excellent customer service...very polite! Never disappointed with the drinks I get. Drive thru can be slow at times, but that's mainly because of the amount of business they're having. read more

Service is horrible. Cashier didn't greet me and forgot to make the sandwich I had ordered. When she finally did make it she never apologized for the mistake. No problem, lady, I don't have a job I need to get to or anything. Smh. I won't be returning. read more