This morning I visited this in-store Starbucks location (7/27; 10:41am) for a drink and to look for a drink container. A lady that seemed to be senior--maybe a manager--efficiently walked me through the available container options. I didn't find one I liked, but apparently inventory varies by the season. As today was my birthday, I had hoped to receive a drink as a Rewards member. For whatever reason I wasn't eligible for the birthday gift--and I blame myself, not them, for not being eligible. But today being Mods Monday, she didn't attempt to follow-up on my disappointment with any free mods to my drink--I was charged for them all. Then mango syrup was substituted instead of reducing the regular syrup as I had asked, and when the drink arrived it was missing the blue coconut cold foam that had been specified. I gently pointed out that the $9+ drink was missing the blue foam, and rather than remake the drink properly the barista made a face and poured out about 4 ounces of the drink--including extra matcha that I had paid for--and topped it off with the blue cold foam. Not a pleasant visit--especially to start my birthday. read more