you could go climb Mount Everest and come back, you would still be waiting for your coffee. 30 minutes in the line is crazy, really slow service. read more

Our family and friends used this particular location to have a small get together today. We purchased various drinks and enjoyed ourselves immensely. The atmosphere was pleasant and the customer service we received was quite acceptable. No complaints whatsoever! It's my opinion that they could use an interior makeover as it resembled something from the 80's! As usual, I've yet to visit a Starbucks that I didn't like! read more

Starbucks - Spartanburg, S.C. - Coffee & Tea Near Me - Spartanburg, South Carolina

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The service was so good, I HAD to not only call to compliment Chris who was working in the drive thru at 12:25 on July 23,2025, but I also had to come leave a review. This is my go-to starbies as it is but man, Chris showed exceptional service today. He helped me pick a drink that was a perfect recommendation for what I needed. And then went above and beyond by checking in on me and offering me a water after I explained my situation (needing hydration after working with kiddos). I know that customer service is supposed to be good, but thank you Chris for being a highlight in my day. The world needs more of you! read more

Starbucks - Strawberry Açaí with water - Coffee & Tea Near Me - Spartanburg, South Carolina

10 stars if i could, there was a bigger older women that came outside to a couple of people, just for small talk, commented how she wanted the car i drove in high school , 1993 civic hatchback. she genuinely made my whole day man, and the service from everyone else is great, coffee and food is great as well. this location deserves better reviews. i drove away with a smile on my face. read more

Coffee here is not consistent. I can never get a good iced shaken espresso at this location. Often times mobile orders are made pretty late even when given an extra few minutes. Starbucks as a whole is more expensive now and the drinks are subpar. I've stopped patronizing Starbucks mostly. You can get good coffee at smaller coffee shops with better prices. Also the points system isn't favorable anymore. read more

The one right near bank of America is rude! there was only one girl who was on my tail about making a purchase or I couldn't sit In! Noone else said anything which eventually I was going to buy something but she is running people off if they don't buy something right away so way to go chick read more

This is by far the best costumer service Starbucks out there. I travel all around the US for work and I've been to plenty of Starbucks. This one is the best so far. The staff always have a smile on their face and look like they enjoy their job. The cups also have a little sticker which makes my day. Thank you! read more

staff is super lovely and alert!! so happy about fall flavors! drive thru was super fast!

My husband & I visited this Starbucks on a road trip. We can confidently say, it is the BEST Starbucks experience we have ever had. Hopper (I believe that was his name) greeted us at the window with a smile & our mobile order drinks ready. The drinks were made perfectly & he even made sure we had everything we needed before leaving (napkins, straws, etc). The service was impeccable, you could tell that they cared about their customers and that we weren't just a number. Amazing work, Starbucks!! read more

Slow service, rude employees, drinks were absolutely mid. Walked in and had to wait like 10 minutes for my order to be taken and then another 20 to get my drinks. read more

Idk why it has 2 stars i ordered my latte at 5:30 before work the last two days yesterday it was ready when I got there 10 minutes later, and today they were having issues with mobile ordering so when I got there it wasn't made yet and they were very helpful she made my drink in like 30 seconds and I was off to work!! The baristas are so nice especially for it being 5:30am!! read more

Starbucks the product is good. The problem is they choose to close after 7:00 or 8:00 without warning. Just handwritten sign saying "we're closing at 8:00 for the next 4 days" . Got there at 8:02, and was told they broke down the equipment earlier, so they could leave at 8:00. Did me a favor, really. Bought an espresso maker, and am now trying different coffees. I also found out that their lattes have a lot of sugar in them! Not sure how that happens. Used to go to store on Blackstock 3-4 times a week. I have tried them out 2 times in last two months for convenience, but they were closed at 7:00 or 8:00 not 9:00 or 10:00 like their schedule shows. read more

I wanted to get an iced latte because I am so tired. I am visiting from out of state and never went to this location. I made my order of an iced latte. Then, I saw a sign for cold brew. I went back and asked for a cold brew, ready to pay the difference. She said she would just make me one to try. I was expecting a little sample cup, but she gave my a tall size. I was so surprised that she gave me one to try. Very nice! read more

Starbucks - One latte with almond milk and one cold brew - Coffee & Tea Near Me - Spartanburg, South Carolina

I ordered a strawberry acai refresher, as usual. This time, I get my drink and the whole thing is filled with seeds. It is never made like this ever at any other Starbucks I went to. It also did not taste good at all. read more

HORRIBLE service. Starbucks is Starbucks. Overpriced but will always have customers because well, it's Starbucks. Known and overblown. This location tho.. no one knows what they're doing. The cashier in the drive through half assed her job... instead of making my drink right... she handed me my own cream and sugar to put in my coffee. I'm sorry but I went through a drive through for a reason.. my car doesn't come with a bar table to mix in my own sugar. Anywho. Disappointed x1000! read more

Clean, music didn't blow out my eardrums so I was able to order without cringing. Barista got my order right. Conveniently located across from the mall. Plenty of seating both indoor and out. Very friendly! read more

Starbucks - Coffee & Tea Near Me - Spartanburg, South Carolina

This place is terrible at filling orders. 21 minutes for a latte on Saturday and 28 minutes for a latte on Sunday. One day mobile order the next day in person so I experienced both. The supervisor started asking people who were waiting in store what they were waiting for instead of filling in order. Terrible. read more

I am appalled at the filthy bathrooms only hours after being open early in the morning especially amidst a global pandemic. There was no soap to wash your hands or paper towels to dry them! It looked like a bathroom stall At a filthy nightclub after a long concert. I hesitate getting a coffee if that is the reflection of how they run things. We have stopped here 2 times on our road trip back to Florida to get a coffee and willNOT be stopping here ever again! read more

I'll ask for a Mocha Frappuccino with no whip cream because I am allergic to dairy I pull up to the window and it has whip cream so I tell her that I ask for no whip cream she proceeds to scoop the whip cream off of the drink and hands me the same drink. Seriously the worst service I've ever had at a Starbucks it's not the first time I have issues with this Starbucks they are always messing up my order. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Spartanburg, South Carolina

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I wanted to check out this spot after the remodeling and closing to train the staff. It is much better than before but I'm still not impressed with the quality of the drink I purchased. I wanted to try the featured item, Hazelnut Mocha Coconutmilk Macchiato. Wow thats long to say... Anyways, I love coconut milk but the flavors are just so bland. I should just stick to my classic americanos. The store itself it beautiful, beautiful woodgrain, framed art, and modern fixtures. The employees are friendly and theres lots of great snacks and merchandise to check out. I am impressed with Starbucks "reserve" line, the concept of crafted, small batch coffees from tiny farms around the world is intriguing, however the price point $18 is hard to get past. Overall, a much better experience than last time. read more

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It's pretty slow at this Starbucks everyday all day. Yes u can leave with coffee but it's guaranteed to be wrong. Service is mediocre but does it matter if your coffee is wrong. GO to Target read more

I go here all the time to study, fast service they are very nice. Drinks they make are good.

Don't bother ordering ahead by the app. Doors are locked and you have to go through the drive through adding 15-20 minutes to what you thought was going to be a quick stop off the highway. Then, to make matters worse, the GF marshmallow dream bar that I paid for, they were out of (all other products they were out of were clearly marked on the app). Another two minutes to get a refund. The nitro brew was not cold by the time we got it. read more

I literally cant figure out how this so called Starbucks is even still open. They NEVER make a drink correctly. How hard can it be to just do a job you are trained and paid to do. Ive even called down to corporate to complain and got my $10 gift card but have seen zero improvements in the operations of this location. If you are gonna charge a premium for something please train, pay, and manage your employees correctly. read more

Hateful, rude, sloppy people working at this store. They were extremely rude to my elderly father who is hard of hearing. I was appalled and embarrassed for the parents of these employees. Also, while waiting for my drink they slammed someone's mobile order in the pickup tray - it was a Frappuccino with whipped cream piles up through the opening of the lid and the biggest mess of chocolate drizzle I've ever seen, running over the top and down the sides. How is anyone supposed to drink that mess? I walked in this place with a happy attitude and left feeling frustrated and sad for the world. They need to shut this location down until the employees have received customer service training. Drive on by to the next location - I'm taking my business to Dunkin's. read more

Not sure what people are talking about. I am a gold card carrying Starbucks patron and regularly hit the drive through at this location. I've never been anything but happy with my drink and my service. The baristas are always lovely and even once when the line was wrapped around the other side, it moved in a timely fashion. To the person who said "go to the pine street location instead" I've had my drive through order wrong twice there. Had to park and take it back inside. That's NEVER happened here...... Just saying. read more

Starbucks - Hurry up and use your enrolled gift card by 5/12/16 & receive automatic gold status for 1 year! - Coffee & Tea Near Me - Spartanburg, South Carolina

Stopped by this location before starting my road trip back to Atlanta. They have a drive thru but I decided to walk inside and check out the interior. It's nice and open with adequate seating for a smaller sized Starbucks. I actually replied to a couple emails and had no problem finding a spot to plug in. They had a nice selection of pastries and snack options. The service was fine and I was in and out in no time. Not sure what it would be like during peak times as it was around 11am when I stopped by, but this location is fine for a White Chocolate Mocha which is all I ordered. read more

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The ambiance here is lackluster. The leather cushions on the seating is coming apart at the seams. It feels more like going to Goodwill than a Starbucks. Everything else is 5 Stars...just fix your damaged furniture. read more

Starbucks - When we pay $4-5 for a drink, is it too much to ask that the seating be in repair? - Coffee & Tea Near Me - Spartanburg, South Carolina

Wow, huge surprise here! Another Starbucks that can't seem to get worked through their drive through line in under 20 minutes. Had a lot of issues with drink quality here as well. It would be nice it corporate took ownership of these problem stores and brought them back to the level of quality and service their customers look for. read more

Nice place, but there is very limited parking so I could not go inside like I had planned. The employee at the drive thru (taking my money, not the person that took my order) seemed like I was wasting her time when I asked for a straw. No smile, no "thank you", or "have a good day". Next time I'll probably head around the corner to the next Starbucks so I can go in and sit down. Nonetheless, my beverage was accurately prepared and tasty. read more

I'd give you zero stars if I could. 4 people behind counter and one taking order and serving. Out of cold brew and Ultra Carmel Sauce- how does that even happen- aren't you supposed to be a coffee shop? read more

I usually don't openly complain about a business, but I have had multiple bad experiences at this location. Let me start off by saying that I love Starbucks and my friend and I go to this location about once a week. However, after all the issues over the last few months I don't think we will come back. The first time we had a bad experience was 3 months ago. The girl taking orders didn't smile or say anything. She simply stared at us, waiting for our order. That's cool, I thought. Maybe she's having a bad day. My friend had a coupon with a barcode on her phone that she wanted to use. When she informed the girl, she pointed to the scanner in front of her and made my friend scan the coupon. The coupon unfortunately didn't scan, but the girl failed to tell us until after the transaction. She wasn't helpful at all, and didn't offer to fix it. The second bad experience happened a month later. This time ordering was fine. I got my drink within 5 minutes, but my friend waited almost 20 minutes before deciding that the staff had forgot about her drink. When she informed an employee, she received no apology, nothing. She had to wait another 10 minutes before finally getting her drink, which tasted awful (she let me taste it). The third bad experience we had happened two weeks ago. We decided to try the drive thru. We sat at the speaker for almost 10 minutes without a response from anyone inside. There were a few cars in front of us so it was not like we were the only ones in line. I don't know why but the staff chose to ignore us. If we hadn't wanted coffee so bad we would've drove off, but we ended up parking and going in anyway. The next bad experience happened today. I ordered a tall coffee. When I walked to the small counter to add some half and half and sugar to my coffee, there was no half and half! Every Starbucks I have ever been to always has a small container of half and half sitting out for customers, but there was nothing. When I went to the pick up counter to ask for some, the employees did not even look at me. I had to get back in line and wait almost 10 minutes just to get a splash of cream in my coffee. Overall, the staff at this location seems very disorganized. I understand it's new, but the service is inconsistent. I doubt my friend and I will continue to frequent this location. read more

They are always super nice. They even ran out of grande cups so instead they gave us Ventis today. Me and my girlfriend go here a good bit and always leave saying how freaking nice they are. read more

I love Starbucks but I went to ask if I had anything on my card and they told me that they were not supposed to check it unless we order something!! I know that this is a lie because they have done that for me before. Super sad that I couldn't get my coffee to get my day going this morning read more

Just stopped in, passing through, headed back home from vacation. Staff was very rude. Took 20 minutes to get ONE drink. Typically I love Starbucks because the staff is always friendly & never takes too long to get a coffee, sadly not this one. Wouldn't recommend you waste your time stopping here. read more

Waited over an hour in store for drinks and finally left without them. Employees did not even acknowledge that we were waiting. Worst service I've ever experienced at a Starbucks. Regardless of employee shortages, attention was only given to drive thru and mobile orders. Their mobile order counter was overflowing with food and drinks that were cold and had not been picked up. There were several people waiting but not enough to require an hour long wait. read more

This is an average Starbucks customer service wise - which is basically hit or miss. At least it stays consistently in the average range - rarely bad and rarely really good. The main issue is that the employees have such poor customer awareness. Thats not uncommon at some Starbucks locations, its just more persistent at this one. They walk past you several times, have managers taking inventory, and fastidiously avoiding direct eye contact with you. Finally someone gives in, looks around at everyone, and approaches the register when it appears no one else will lol. read more

Every time I come here for a drink via the drive through they are insanely slowwww... even when the line isn't that long! The drinks compare decently to other Starbucks in the area. But be prepared to wait atleast 10-20 in the drive through line for a drink. Come on Starbucks get it together! read more

I'm trying to hit the road for a long drive and decided to get some coffee. Yelp, the Starbucks App, and their Facebook says they open at 6am. It's 6:15. I stay in the drive thru for 10 minutes to give them the benefit of the doubt. Hey, things happen right. After 10 minutes I decide to drive around to the front and just go in. I see two guys working in here. The doors are locked. They both see me, look dead at me. One walks to the back they other just keeps ignoring me. It's now 6:20 as I wrote this review. Both are still ignoring and still haven't unlocked the door. Piss poor performance. And if you're the manager reading this review, it's the morning of 9/17/2017. read more

We went through this drive through and had a very pleasant barista. Our order consisted of regular coffees and food. We read the previous reviews that weren't so gracious but we ourselves had a perfect experience. read more