Pour ur own creamer has returned! First off, the employee named Ebony, is Friendly, funny Patient, and an excellent hire. I haven't been to a Starbucks in forever and I certainly haven't given a good review in years but this place is clean, sunny and has Excellent ambience. Highly recommend read more

Slowest location i have ever had the displeasure of stopping at. Not very busy, plenty of staff behind the bar, have waited 15+ mins for 1 drink twice now. read more

I hope this is not a fluke or anything but I had a great experience at this location. It must be a dead zone or something though because I could not get service or reception at all and my app wouldn't load, which meant my account and card could not load. Which meant I was super sad to not be able to get my triple stars that day had the barista felt bad for me and just made me my small pink drink for free. What humanity! I'm definitely coming back to this location and pre-loading the app and card in the parking lot before I come in! read more

SO slow. I wish there were more coffee options in Solon. At 7 AM, should not be restricted to drive thru only...when you just want a quick coffee it's crazy!!! read more

Absolutely amazing service. The staff is always so friendly. They have had to make a lot of adjustments because of the amount of workers and they're still great! When the inside was open it was always nice and clean and a great environment. 5/5! read more

This is my go-to Starbucks in the way to work and I've had nothing but positive experiences. I'm an early bird, so I'm there around 6am during the week, so there are never any parking limitations or lines. I almost always order ahead on the Starbucks app. Drinks are always made with quality and taste delicious! Watch out: parking is somewhat precarious and the drive through line gets very long and backed up during peak morning rush, so beware when you are navigating to the store. It's not the easiest in and out. read more

this location doesn't know how to fill the dang cup!! with the new prices this is now a 7$ drink at least fill the dang cup!! only this location does this. also the parking lot is a wreck to get in and out of. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Solon, Ohio

Long wait. I'm looking at people do everything expect make orders. Staff can be rude when asked about your order. This is the 2nd time recently this has happened!!! read more

I recently had a very poor experience at the Solon Starbucks where I frequently visit. The new assistant manager, Kristen is consistently rude and abrupt with the customers. Not only is she unprofessional with patrons (myself), she's also demeaning to the hard working staff in front of customers. Her snarky/snappy like attitude and behavior was unwarranted, and I will no longer be visiting the site nor bringing my company's business to this Starbucks location. TO THE UPPER and MIDDLE MANAGEMENT: If you continue to treat patrons poorly, and mishandle and conduct inappropriate relations with staff that have proven to be both courteous and shown outstanding dedication, then you are doing a disservice to both the paying customers and the employees. I suggest rehiring a more qualified individual in your management team, and awarding those for outstanding service. read more

Ahhhhh another Starbucks to review. I always get the warm tingles inside when I can give a review of a new location. Coffee just does that to me. What can I say? When the GPS directed me here, I was kinda confused. The last time I had been to this area, the only Starbucks was inside the GE Market District. When Samantha (my GPS voice) told me to turn into this plaza, I got sorta giddy! Tucked off behind some construction and in a corner suite is this cute little Starbucks. When I say little, I mean little. It is definitely one of the smaller locations I have been to. Seating for about 30 maxed out and a smaller retail area as well. I love the interior decor of this location! The lights in here absolutely​ ROCK! The wood on the walls and the layout is pretty nice too. They have a small patio and even a drive through....although I am still confused as to where to enter the drive through? But, that is ok...I prefer to drink my coffee inside where I can get my free refills! The staff here was super friendly and had a great sense of humor. Which is good for me because I am so shy and quiet...it helps make me more comfortable. HAHAHA I just choked on my coffee. ME? QUIET? SHY? No way! The gender-neutral​ restrooms were clean as was the rest of the facility. Whenever I am back in this area again, I will be happy to hit up this location! read more

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I have had some great experiences there lately. The staff is so kind and it makes my day going there

I used to go here every day and things were decent if you went early in the morning. A few days ago I went and sat in the drive through for 25 minutes for them to tell me that they were closed. There were plenty of employees sitting around inside and not a single one came out to tell the line of people that they were closed. It was 11:30am. I called and asked to speak to a manager later in the day when they were open. She was very apathetic about the entire issue and said that "the signs that stated that they were closed blew away". I won't be giving them my business anymore. read more

They had to remake my coffee. It felt like more water ,than a latte...even after remaking it . It was filled to 3/4 of the cup.... I paid for the full cup.This coffee was a waste of money.... read more

Great parking Staff very welcoming and efficient Also this location provides the free coffee grounds in big bags for lawn and garden care! read more

This is on the the worst Starbucks I have been to. It always takes a very long time, my order is simple and it's always made wrong and the staff is seldom friendly. read more

First Julie and Sam are awesome. They convinced me that Julie could actually make a pour over decaf that didn't taste like crap. No one has ever made me a good pour over EVER. Wow! Julie knew exactly how to do it so it was coffee, not watered down beans and grit like always. Thanks awesome coffee barista. read more

STAY AWAY. The worst starbucks in the nation. Horrible management and the workers are pathetic. After waiting in a huge line they decided to close at 3:00 pm. They turned away 40 people. Ill never go back. the manager should be fired immediately read more

Came here today after an appointment. I got a s'mores Frappuccino and a breakfast sandwich. Both were very good. Not sure why the drive thru gets so much flack...it went quick and everything was correct and tasted great. The staff at the window and ordering speaker were very nice. Overall good experience. The parking lot it a little crazy though. read more

Starbucks - Smores Frappuccino - Coffee & Tea Near Me - Solon, Ohio

Extremely disappointing quality at this store. Drink QC is nonexistent. When I asked about my new Prickly Pear not being swirled (2 gloopy glops of sticky purée on in the top stuck all over the lid and one floating as a blob in the bottom. I was told you. Red to ask to have it swirled? And they tried to send me off without my breakfast sandwich. Mobile order. read more

Starbucks - Coffee & Tea Near Me - Solon, Ohio

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Yes, yes, yes, I know its a chain. But its Starbucks. We're all robots to it. This location is just OK. When contrasted against other Starbucks' around, the seating area is pretty limited. The seating layout is narrow and long and the acoustics, coupled with the closely swinging door, just don't make it a super inviting place to do work. On more than one occasion, my PhD student best friend and I have tried to come do a working session with our laptops, but usually end up leaving early because it gets too loud and the vibe is off. Otherwise, they have a nice patio (wi-fi can be unsteady) and my drink is normally always correct, which is about all you can ask for. I did go through a period of time where my order would always be wrong, but as others have pointed out, they seem to be over that hump! The baristas working the counter are always very friendly and efficient. Will point out: came in here a couple days ago, and before I could even order, the guy goes, "Skinny Pumpkin Spice Latte?" -- not sure if he was confusing me with another regular, or just assuming that's what i'd want because i'm a 20-something girl, but LOL. For the record, I don't like PSLs. read more

I love how the baristas here know my order just from my voice through the drive thru and how they complete my sentences for me. They must have ESPN or something... For as long as I avoid peak times and come in early, this is a favorite stop along my morning commute. read more

I have been going to this location since the day it opened. I have seen the service levels drop dramatically since that day. A few things that the GM @ this location needs to create is a culture that embodies overall customer service, and one that ensures a great experience as well. I don't spend $300 a month on coffee because Starbucks has the best baristas is town. I spend my money at this location and with this company for the experience as well. I have been treated without respect at this location on a few different occasions, I am constantly given the wrong drinks (or the one that I ordered was made incorrectly), I have had to go back to the store on numerous occasions to show the baristas HOW they made my drink incorrectly, etc... For coffee drinkers the best thing about starting the day is to get that custom drink to get the day rolling. When paying for dissatisfaction (on a regular basis) becomes a normalcy for starting my day.... well then I guess I'm asking for it if I keep spending my money here. I love Starbucks as a company but this location needs major improvements in terms of customer service and delivering the experience that Kevin Johnson expects each location to provide. Reporting back in Some time later and I must update the review. This location has completely turned around. Sure, there are still some days when the drive thru is slower than expected but that's a norm everywhere. The service and quality however have completely changed. New management and newer staffing have kept this our daily "go to" coffee spot. Mostly everyone in the shop knows our name and they make it a great experience everyday. So I do have to say "Great Job Starbucks Solon" ! You guys are awesome and if nobody else appreciates you all we sure do ! read more

I've never had to say light ice at any Starbucks except this location!! They put way too much ice in the iced coffee.

Couldn't ask for better or friendlier service. Whole staff works hard. The baristas make it really feel like Starbucks is part of the Solon community, which is unusual for a global chain. Pretty much always get orders correct, and are very generous/apologetic if you don't like a drink or if they mess it up (which again, rarely happens). Overall, a great coffee shop that gets my 5-star vote. read more

Starbucks - An iced coffee! - Coffee & Tea Near Me - Solon, Ohio

Starbucks in Solon is the best!! From Nixxie, Taylor, Rebecca, Alexis, Maggie, Rob and everyone else that works there they always get the drinks(venti nonfat chai)right with the right amount of foam. Always delivered promptly with a smile. I have got to know a little about almost everyone that works there. Its like a family. Wouldn't go anywhere else!!!! read more

This is my favorite Starbucks location in the state of Ohio. The employees are always so nice and helpful and they always question my well-being when I order my 8-10 shots of espresso. Many of them know me by name (shout out to Taylor, Alex, and Margaret). When my friend got my coffee one night they saw the order and knew it was for me and wrote a nice message on my cup for me. All of the employees are so fantastic and truly wonderful at their jobs. read more

The Starbucks in Solon consistently makes great drinks whereas many other locations will not get the mixtures correct. I've had so many good drinks here that I will keep coming to this location instead of others, even if their drive through is always packed. read more

Starbucks - Iced Green Tea Latte - Coffee & Tea Near Me - Solon, Ohio

Ordered our drinks 10-15 minutes away, and the app said they would be ready in 5 minutes. Two drinks. We waited inside for our drinks at least 20 minutes. When we finally got them, they weren't blended well, and had already started to separate and get watery. One of them had an espresso shot that wasn't mixed in with the frappe at all, it was added as an afterthought. I've had this drink several times and it's never been like that before. One of the most disappointed coffee runs I've had in a while. read more

Drinks white mocha every day, only this location makes its deferent. Today same thing, but also they messed up with my kids ice tea. Today was my last time I been in this store read more

The service is really good. Finally a store that manages their drive-thru and their floor inside, with a great sense of urgency! Baristas look their customers in the eyes, aren't distracted and are friendly here. Way to go! read more

This has to be the worst Starbucks in the area. A) you literally cannot hear your conversations, listen to music with AirPods or study/read due to the volume of the in store music B) if you actually take the time to come in and get your drink youre punished. There should be just as many employees tending to the less lazy that come in for their drinks then the drive thru customers C) the employees could care less if you come in. No greetings, not a smile in the house, they look as miserable as the drive thru line D) I try to avoid this location but more often then not their coffee is cold E) they charge more for their drinks than other local Starbucks... pretty much the steelyards Walmart of the Starbucks in Ohio ... read more

Staff is always kind and quick in making orders, and the space is surprisingly larger that it appears outside.

Just like any other Starbucks except they mess up a lot of orders and aren't very quick at all. They've messed up the last 4 times I've gone in some way. Stopped going as much because I don't want to pay for overpriced coffee that will be incorrect. read more

Drive threw is always ridiclously slow. But today just got interesting, waited in the slow line, ordered, waited more in the slow line, pulls up to pay my drink the brista tells me they already ran out of soy today... and u didnt think of this 10 mins ago when i ordered?? All these years going to Starbucks around the world, this is the first time this ever happened... read more

Have had multiple negative experiences here, but I wonder if it comes from this location being either improperly staffed or improperly trained. Drive through lines are often very long. Some of the employees dont greet the customers waiting to be helped, even if it's just a "Be with you in a moment"; I've literally been stared at and turned away from at this location until I said hi to them. Take the extra time and go to the Macedonia location. read more

Way tooooooooo sloooooooooow! No sense of urgency from the staff. I witnessed the drive-thru woman staring off into space when I finally got to the window, instead of taking my payment and even still had me wait an unnecessary amount of time for a black coffee. My advice, maybe the workers need to drink more Starbucks, give them that extra pep in their step. read more

Changing my review. When I reviewed 6 months ago, this Starbucks was awful. However, I've been visiting recently and saw plenty of new faces behind the counter! My drink is done correctly and quickly and I haven't left feeling like I should have gone elsewhere. Give this one a shot; it seems like they've worked their kinks out. read more

Sunday 8:30a no car behind me and Steven is frustrated b/c I ordered a "traveler" via the drive thru window. Check number 779984. Rude and argumentative, Steven tried to get me to come inside to place my order. I was straight with him and said I was in a hurry, at the drive thru, placing my order. He did not appreciate my response and attempted to provide additional "customer service" when I got to the window. I let him know that the only customer service I needed included my change and beverages. He actually considered not serving me saying, "I cannot serve you with that attitude." I chuckled, got my drinks, change and had a good laugh retelling the encounter to my family. Really hope those drive thru conversations are recorded ;) read more

This location was clean and very friendly so I need to clarify on the reason for such a bad rating. I tried a new molten hot chocolate, the girl behind the counter put a sticker on my mug to determine which was my drink. My recommendation is to ask the customer if it's OK to do this before you do this. I noticed the barista cleaning my mug with hot water and wiping my mug down and she couldn't get the glue off my mug. I have now washed my mug several times with soap and water and the gooey stuff has not come off but now smeared across my favorite mug. Perhaps this is some process improvement that Starbucks can make or change the type of label that is used. read more

Traveling in the area. Ordered my usual Grande nonfat latte. Tasted like bad drip coffee from a Bunn coffee maker at Denny's. So bad that I actually turned around and drove back to the store. Explained to the counter person that it didn't taste like a double shot espresso drink. She offered to it make again. I asked if it would be made the same way because that wouldn't work for me. She said that was the standard way they make them, but she could make the new one "stronger" ??? It's a double shot espresso drink, WHY ON EARTH WOULD I HAVE TO SPECIFY FOR IT TO BE MADE STRONGER ??? I had my first Starbucks from the original Seattle store more than 30 years ago and this is totally unacceptable! read more