So far we have tried Starbucks and another coffee company. We can say Starbucks is better for us. The employees are so kind and waste no time to greeting you walking into the store. The store is clean and organized. We love your coffee Starbucks read more

Starbucks - I needed this - Coffee & Tea Near Me - Pensacola, Florida

I drive from the other side of town specifically for THIS Starbucks and staff. 10/10 every. Time.

Let's face it...Pensacola is not known for great coffee shops and if you think so it's because you've never been to a good one or been outside of the city or surrounding areas...so Starbucks it is! What's crazy is this is the ONLY good SB in town. There's actually one right down the street from this one that I pass to get here...because that other one sucks ass. This SB makes my coffees just the way I like, has great customer service and as busy as it is...super efficient in the morning! read more

I stop at this location almost every morning, when I tell you the staff is amazing they truly are. It is hard to find alot of places where their employees take pride in their work and their happy doing their job. The girls will have your coffee ready in no time! love coming here. I wish I caught the ladies name that work almost every morning because I would love to give them a big shout out! Thank you for being you! read more

Fastest Starbucks I've ever been to!! They were all so nice!!!!! One of the people there has colored hair, THEIR THE BEST!!!!

This place has improved significantly since many of the negative reviews were posted several years ago. The parking lot size has been doubled, although it is sometimes still inadequate. New furniture and numerous outlets have improved amenities as well. read more

Vyna is the nicest retail worker I've ever met! She's always greeting us with a smile and routinely remembers our names and orders, showing she cares. She always brightens my morning when I go in for my coffee read more

So far I've had my very specific drink order made correctly and with good ingredients! I can tell when my drink isn't made right but this store gets it! read more

Hi!!! Make that .00000000001 stars. The employees basically gas lighted me to think that the whipped cream was edible:) they did remake my drink but put the whipped cream again and it was still clumpy like butter. If you're the manager here please throw out whip cream when spoiled. Also the employees need to work on honesty!! Thank you. 10/10 would never come back again. I will definitely head to the toilet b/c I'm too nice to ask for another drink for the THIRD TIME. read more

Starbucks - Spoiled whipped cream almost like clumpy butter. - Coffee & Tea Near Me - Pensacola, Florida

Great employees but my drink was a bit watery (I requested light ice) and it's time for a deep clean of this location. I was there for an hour an no one wiped the tables, but overall, it needs a deep clean. These are things that can be easily fixed. read more

Great team of baristas that work here. I've gotten to know so many great people through the many years that I've been at this Starbucks!

I don't know why it has lower stars, but I really like this place because it is in a convenient location and they are fast getting orders out and friendly. read more

Best Starbucks ever, if you want a great customer service experience stop by at this Starbucks location.

Besides the congested parking lot and drive thru, this location is quite convenient and friendly. I've been to this location many times but never thought about reviewing it. My barista made a pretty awesome Unicorn Frappuccino! It's only the first day that it's available, but they get the job done. It may take a bit longer for drinks to be prepared, but rest assure your drink will come out just how you want it. Otherwise you can tell them what's wrong and get another one fixed right up for no charge! I normally go through the drive through at this location, but head inside if you want a more personable experience. They have plenty of outdoor seating compared to their inside options. read more

Starbucks - Unicorn Frappuccino!! - Coffee & Tea Near Me - Pensacola, Florida

I just want to give credit to this store on how professional they are. I came in at a very busy time and all the baristas gave a very kind impression, even when under a lot of stress. The lady with the brown hair and mask greeted me so nice and kindly. I'm so impressed. Thank you for bringing such a bright environmen! read more

I always crack up at the reviews that mention the slow pace in the drive-thru. [You're sitting in an air-conditioned car waiting for someone to hand you a custom-made beverage; I feel like it could be worse] I have always been warmly greeted from the staff and have never felt like my orders take too long. I get it - it's a busy freakin' place. I feel like the overall environment is sufficiently relaxing and welcoming. A few years ago, my tutor and I chose to meet here for an hour or two weekly for nearly a year, and it was always something I looked forward to. Now that I'm back in town, I'm happy to see nothing has changed. There's still a very friendly staff with ample space - inside and out - and I get my custom-made coffee in 2-3 minutes. No complaints here. read more

I usually go here to get work done or meet up with friends. I've never had an issue while ordering inside. If you're in a rush I recommend you NOT go through the drive thru because the wait is usually 12-17 minutes. My drink was made incorrectly but I had no time to get it fixed because I was running late after waiting in the drive thru for 15 minutes. (They will remake your drink if it's wrong) My go to drink is the pink drink, the cotton candy frap (vanilla frap with 5raspberry pumps), the sea salt caramel frap or the venti ice coffee ( 3 pumps vanilla and caramel add creamer). read more

Best Starbucks in town! Staff is very friendly and dedicated to making sure everything is good and tastes good! :)

If your hours say you close at 10:30, maybe you shouldn't be closed at 9:55..????? Just saying. Disappointed and coffee-less.

This is one of the SLOWEST Starbucks I've ever been to. I was with my mom and she chose the drive through. There were maybe 5 cars in front of us but we were waiting for at least 15 minutes. These cars weren't multiple drink orders either. They were each 1 drink orders, and the small parking lot wasn't even full to indicate they were swamped with walk in orders. Strike 1. I ordered my usual venti chai latte and I told them light water since I've been having issues where the drink has been watery and the chai flavor never comes through. We get our drinks and the cups aren't even the holiday themed cups! Just the plain white ones. Not a huge deal, but I've never had this happen during the holiday season. Strike 2. Then my drink was terrible. So watery and BLAND. There was barely any detectable chai flavor in there. Strike 3. We'd wasted enough time in the drive through and didn't want to wait for them to correct my drink. They must hire sloths for baristas -- there's no other explanation for why everything took so long. And I haven't even mentioned the cramped and congested parking lot! Most spots are blocked by the drive through line and there were many close calls for potential gender benders when cars would try to exit a spot. Will most likely refrain from visiting this particular location again. read more

I love Starbucks but I definitely wouldn't recommend this store. Sierra and Mercedes are VERY rude and they don't like to correct mistakes on customers drinks. I have had 2 encounters and they were both unpleasant experiences. Today my drink was way over blended and watery. She looked at me and said I dont know what you want me to do and walked off. This particular store really needs to work on CUSTOMER SERVICE SKILLS. This is definitely not a good look for the franchise. read more

Unfortunately I didn't have a great experience at this Starbucks. The cashier was new, so it really wasn't anyone's fault. Two of the three drinks I ordered were made incorrectly. But they remade them and gave me a refund for one of them. They were really nice about it. read more

It's Starbucks, so you deserve what you get. Go local. My biggest issue is that you may park and be completely blocked in by their drive thru line. It is essentially one way and no way out of you are not in the line. Of course, they don't care: "I don't know man, just have to figure it out". read more

This was one time my favorite Starbucks in town but after visiting yesterday at approximately 1:30pm, I will not be going back. While the nice young lady who took my order was very polite and helpful, the young man who made my iced machiattos needs to be retrained. The espresso that was used was very bitter and there were coffee grounds in the bottom of my drinks. Very disappointed in quality of drinks. If quality of drinks is important to you, find a different shop. I won't be going back. read more

Always excellent service when I go here, but to be here on Christmas is sooo awesome! The staff had amazing spirits there today working on Christmas. Thank you for being open today and letting me get my morning coffee! read more

I cannot thank Daniel, the young man who was taking orders on the tablet, enough. Not only was he patient while I thought over my order, but he was extremely helpful in providing a list of beverages that are allergy free! Couldn't have asked for a better customer service experience. I will be coming back! read more

COUPLE OF THINGS...I've worked at starbucks before and i know how it's supposed to run and drive thru times and everything. This place must not really care for that. I waited in line for 30 min... they really didn't seem to care either when I got up to the window due to the fact that I saw employees just standing around and talking to each other... but what set me off the edge was they handed me the WRONG drinks. and I told them that wasn't what I ordered and he looked at me confused and asked me "Are you sure" LOL yes i'm sure sir lol... i'd just not choose this location ever again read more

I always tense a bit up whenever I drive into this Starbuck's. The parking spots in this location are awful; the whole location situation is awful. If you're a truck or SUV, good luck! There's barely room to pull out/in, around, etc... Every time I go I feel as if I'm in a standoff between another car as one of us HAS to wait for the other to drive by even though we're going opposite directions. The inside of the Starbuck's is decent. It has a good amount of table space for all those individuals that need to study/work/game/download illegal stuff. No biggie there. It's pretty clean also the employees do a good job. I can't say it tastes good or bad; it's Starbucks. They all taste the same and follow the same formula/procedure. The service can be slow (especially the Drive-Thru), which could create lots of parking problems. This one, however, is a LOT faster than the one down the road. The employees are nice; they aren't mean people. I've seen them handle rude customers well. Overall, they do their job (which is good! Some places don't even do that) Location (0). Customer Service (meh. 4). Taste (3). Price (2). Overall Experience: 3. Honestly, it ain't bad other than the parking lot. It's just another Starbucks. read more

Iced green tea latte to start my day. Not too impressed and not too disappointed with service today

Can't go wrong with Starbucka but the parking situation makes this place dangerous. In yhe 30 mi utes I have been here, I have watch nearly 6 accidents or almost accidents happen. I won't go back. read more

This location is literally down the road from another Starbucks on Bayou Blvd. For some reason it was not on yelp or any maps. It's a larger store with more patio and indoor seating, a bigger parking lot and really great happy staff. So glad I found it, this will probably be my go to for my favorite coffee and study spot. read more

Terrible parking situation and don't bother coming here if you are in business. Tons of old people and college kids taking up all of 3 outlets for computer. Glad I'm only in this city for another week. Need a real Starbucks that actually has a table to work at. read more

Terrible Service! Took 20 mins to order coffee with only 1 person in line. Zero consideration for their customers time...Starbucks employees socializing with other employees and not waiting on paying customers. Terrible parking lot and difficult to navigate drive-thru. I will never return to this Starbucks again!!! read more

This Starbucks location really needs to work on their customer experience. We placed an order using the Starbucks app while at the store. The place was pretty busy both inside and in the drive-thru, and of the three employees working two seemed to be frazzled and overwhelmed trying to take and make orders while the third leisurely restocked items seemingly unaware of the growing number of people waiting to either place their order or receive their drinks. After 25 minutes of waiting, we had to go out of our way to get the attention of one of the employees to ask about our order, at which point we were informed, "We can't make the drink you ordered. The app will let you order it, but we don't have the supplies." We were also told that we should have let them know that we were there "because we don't know what you look like and our mobile order station is way over there [by the drive-thru]," even though we've ordered through the Starbucks app at several other locations and never had a problem with the barista calling out our order when it was ready. Meanwhile our other drink had apparently been sitting for the last 20 minutes and was now at room temperature, and they didn't offer to make a fresh one for us. Needless to say, we will not be visiting this location again. read more