Service was good and friendly. My drink was delicious and the cure for my headache. I was disgusted by the two gender neutral bathrooms. Both needed cleaning and one door had a broken lock. The garbage can near the door was overflowing. They must have had a busy day but it was 6pm when I stopped in and the place was pretty empty. Seems most people use the drive thru. read more

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Iced Banana Bread Matcha. Didn't taste very matcha at all but I enjoyed the banana cold foam. Then the strawberry matcha loaf was a bland moist loaf that really had no flavor to it other than the strong strawberry flavored frosting. read more

Starbucks - Iced Banana Bread Matcha. Didn't taste very matcha at all but I enjoyed the banana cold foam - Coffee & Tea Near Me - Northbrook, Illinois

Listen, this is a Starbucks. We all know and love Starbucks. The consistency in the drinks and the food are there. This is what I expect as far as picking up a coffee or a light bite from a Starbucks. However, I cannot get over the fact that they play the music so loud. And consistently. I've been multiple times now in different seasons, different months, and every single time I'm there, it is way too loud to have a conversation or focus on work. So I end up leaving. I can't comprehend why it's clearly purposefully so loud. I've never experienced this. There is kind of an ambience that you're expecting going to a coffee shop in general. You're gonna hear the light buzz of conversations and hear blenders go or whatever it may be, but it is difficult to even think because of how loud music is. Best suited to just pick up your order. read more

The absolute worst customer service of any Starbucks I've ever been to. Have tried this location several times because its near the health club. Each time the service is extremely slow. Young female employee is very rude. Drinks aren't made right. Just bad all aroun. read more

Starbucks is like the soccer player who can't stop flopping. All hype, no substance. Their coffee is weaker than an adidas fan's argument.

I cannot recommend this location. Unfortunately, I did not have time to go back and say anything, but the breakfast sandwich that I ordered in the drive-through was freezing cold. read more

service was good but DELIVERY was horrible they gave 80 percent ice and 20 percent drink. would not go here ever again also barely any seats but still good read more

There was an issue with the mobile ordering app, which no longer allows certain order modifications. To prevent confusion, I visited the store in person to explain the situation before the drink was made. However, the experience that followed was unacceptable. When I arrived, I had to wait over five minutes just to get someone's attention at the register. The older gentleman working there appeared confused and unsure how to handle the situation--I ended up having to guide him through how to correct the issue. Eventually, he asked the barista to remake the drink. I waited another ten minutes without hearing my name called. I stood there watching dozens of drinks being made, but no one acknowledged me. I considered asking the gentleman at the register again, but he was helping multiple customers, and none of the baristas checked in with me or asked if I was waiting for something--despite clearly seeing me standing there. Eventually, I flagged the gentleman again and explained I had been waiting over ten minutes and needed to leave. His response was dismissive: "I gave it to them--they'll have it out shortly." Only when I pointed out that at least ten cars had been served in the drive-thru did he ask the barista about my drink. She replied that she had remade it and left it on the counter--but never announced it, despite seeing me waiting nearby. At no point did the employee at the register apologize, check in, or take any initiative to ensure I was being helped. When I asked to speak to the manager, Zak, he was dismissive, defensive, and never once offered an apology. He insisted the drink was called out and that I must have missed it--even though I was standing in the same place the entire time, watching closely. As a manager, Zak should have noticed that a customer had been standing between the register and the baristas for over 10 minutes. Instead, he brushed me off, claimed they were busy with over 40 customers, and walked away mid-conversation to continue making drinks. That is not professional behavior, nor is it an appropriate way to handle a complaint. To make matters worse: I left with a watered-down drink. My request for cinnamon was ignored. I asked twice for a Venti cup of ice water and never received it. I was late for work due to the delay. No one offered a remake or any gesture of courtesy for the inconvenience. As a longtime customer, I am extremely disappointed by the poor service and complete lack of accountability I experienced today. It feels as though customer satisfaction is no longer a priority. If this is the direction your service is headed, I will have to reconsider where I spend my time and money. I hope this complaint is forwarded to the appropriate district manager as promised. I expect a full refund for today's order and hope to see meaningful improvements in how customer concerns are handled. read more

It is unfortunate that I feel compelled to write this review, as I genuinely do not enjoy posting negative reviews on Yelp; however, the appalling service and products at this Starbucks leave me with a sense of obligation to prevent others from wasting their money. Over the past few months I have noticed a steady decline in this Starbucks' ability to correctly craft drinks per the customer order, and on top of that a couple employees have made off-putting remarks and outright attempted to gaslight me. When you are paying $7+ for a cup of coffee, you expect it to be right. In relation to the incorrect drink orders, every day this week it has been incorrect (primarily with them either omitting the syrup or leaving about 1/3 of the cup in foam, prompting me to request no foam in subsequent orders). Regarding the employees, there are a couple of competent and kind employees, but unfortunately the negative interactions really stand out. In particular, I did not appreciate the attitude from Joel and the breaking point was when he asked how my day ways, I told him fine, and his response was, "Well, there is still plenty of time for things to go wrong!" When I told him I didn't appreciate that or the other comments in the morning, on subsequent visits through the drive-thru when he was present, he proceeded to act like a petulant child, shoving his hand out the window with his head turn away from me and his nose literally in the air. Today was the final breaking point where I actually went back to tell them they had yet again failed to put any syrup in my beverage. Sparkle looked a the label and went on to try and gaslight me. Needless to say I will never return to this Starbucks, and since it is the only convenient one on my way to work, I guess I will be saving a lot of money. read more

Great morning cup of delicious coffee ! Professional service and fest in and out! Big parking read more

Starbucks - Front of - Coffee & Tea Near Me - Northbrook, Illinois

The manager and staff here are excellent!! They have a great attitude and I always have a great experience. Thanks for making my day a more enjoyable!! read more

The store manager at this store has a horrible attitude, she gives nasty answers and I can see her attitude leaching into her employees. Stay far away if you don't want you morning ruined by her read more

Whatttttt?!??!?? This is insanely awesome and if you've never tried it before, you should. The workers there were really curious at my drink but after they made it and I tasted it, they were like we need to re create and make it for ourselves. OMG my new favorite drink... It's so refreshing and perfectly timed for summer!!! Come in and try it out... read more

Starbucks - Coffee & Tea Near Me - Northbrook, Illinois

I love love coming to this location specifically! I always get so much work done and the crew always welcomes their customers with a smile and "Welcome to Starbucks!" Soo nice! Pros- Clean Friendly Effective Fast Thank you Starbucks crew! THEY ARE ‼‼‼O P E N ‼‼‼ 7 am - 12 pm Drive Thru ONLY! MONDAY-FRIDAY read more

Starbucks - a hand holding a cup of iced tea - Coffee & Tea Near Me - Northbrook, Illinois

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wayyy too slow. I see five of them, and it's not busy at all. They're just not well prepped before their shift. Waited long just for venti pike roast, which usually the baristas hand it to you right after your order in most of the locations. And my barista seemed forgot my order and asked me if I am waiting coffee. read more

This is the worst Starbucks ever. Been waiting in the drive thru line for now 15 minutes and still waiting. I can't go back due to the line. Im stuck. This location is sometimes good and sometime the pits like today. read more

Worst Starbucks location. They make the worst drinks , take the longest, and are always out of everything.

At least this one's open past 2pm (One down the road is not) The staff was super friendly, said a hello and goodbye to all patrons. My order was perfect, pink drink rock. Store was clean at 3pm as well as the restroom. read more

The service here is amazing! The staff is so kind and attentive to orders- especially Jenna! So happy to have this location near my house :)

This is probably one of THE worst Starbucks I've ever been to. The people that work there do not know what LIGHT ICE MEANS!!!! I pay 8$ for a drink that turns into water within 20 minutes. I specifically began asking for only 4 ice cubes and even call ahead every time! This is what I receive. And instead of a refund I have Starbucks telling me they will give "feedback". This is the 5th time this has happened so clearly feedback means they do absolutely nothing about it. I've been a customer for almost 8 years. I will not be going back to any of their locations after the way I've been treated. I have seen it happen to many other people. I saw a women practically begging them to not add so much ice. She agreed that many locations have been skimping out on inclusions, creamer, etc. so I know for a fact it's not just me. Starbucks has become no better than Dunkin' Donuts. I would rather support a local shop than pay for this overpriced garbage. If I could give zero stars I would! Do not waste ur money at this location unless you want to pay 8$ to beg for ur drink to be made proper. Thanks for listening :) read more

Starbucks - All the ice they put in my drink when i asked for 4 cubes - Coffee & Tea Near Me - Northbrook, Illinois

I got the impossible breakfast sandwich and it was very good. My drink was perfect. When I got to the window, they offered my puppy a pup cup. read more

Starbucks - First pup cup from Starbucks. - Coffee & Tea Near Me - Northbrook, Illinois

The drinks are made perfectly, and the customer service was friendly at the drive thru. Can't wait to come back for more matcha lol and also coffee. read more

10 am no toilet paper in the restroom. Tissue on the floor. Sticky floor. Obviously not cleaned at closing or opening. The lobby was clean. This store needs a (competent?) manager. Poor guy at register was not trained well. I ordered a chai tea latte. He had no idea what that was or how to find it on the register. To his credit he asked for help. But it still wasn't right - the order ended up being some green tea. They offered me to keep it but I tried it and didn't like it. It was then made correctly and up to Starbucks standards! Crew was working well together. read more

I've ordered from this Starbucks twice this month and I realize to do so again would be a mistake. The first time my hot chocolate was like warm, not a big deal. However, today when I placed an order via Uber EATS for delivery, they failed to follow my request for a sandwich without cheese and now I am left a sandwich I cannot eat because it will make me ill. read more

Sorry, I visit this place every day, I usually tip, today I bought something, I didn't really have any tip, so the old man went home without tipping and insulted me. How can this be when coffee is said to be too early? read more

I have been going to various Starbucks since I was 10. I am giving this star one star. The man at the counter was cordial at first, and asked me what I would like to drink. I ordered a Venti Chai Eggnog, at kids temp, with a little extra nutmeg. He tried to charge me for the wrong drink and then got all defensive when I told him that he had rang me up as such. If I order an item, I pay for that item, at the marked price, and not for something else's price. Seems reasonable. As the order is being corrected. I tell him how waking up in the morning and going to Starbucks is something I've been doing with my family since I was 10. Before I can finish, He tells me "I don't care." In all my years coming to Starbucks I have never been treated so poorly by an employee. If I had told someone that "I don't care how long you've been coming here," at my job, I would have been fired. Edit: I just got my drink and it is also the wrong temperature, and there is no nutmeg on it. read more

Every time I come here, I am waiting in the drive through for 20 minutes or so. Extremely slow. When you get to the window, there are lots of staff; I don't know why they are delayed? Seems they make your drink only as you are driving up. Each time. The speakers so so soft you can barely hear the baristas. The Starbucks on willow and Pfingston is equally staffed but extremely fast and courteous. Today was the last straw when I waited nearly THIRTY MINUTES in the drive through line. Seriously? Each person in front of me only had one drink ordered. I thought the first few times maybe the baristas were new...it takes time to learn, fine whatever. But this is an ongoing issue every.time.i.go whether it's a Saturday or a Tuesday evening!!!! I'm only going to the other location on willow, from now on! Never again! Get your sh*t together! read more

Took forever to get to the drive thru to pick up my mobile order and it wasn't ready. Went in to pick it up and the people just don't really pay attention to you. I had to ask for a straw and the person at the pick up counter was unfriendly. There are 7 workers behind the counter and it still took forever to get my drink. read more

I am not a fan of this location I have been here a handful of times and my experience has been anything but smooth. The location is awful because it's shares a parking lot with an LA Fitness and two other restaurants so the parking lot is a mad house and it's so hard to find a parking spot. I feel like most of the staff doesn't really know what their doing they are nice but totally lost. My coffee never comes out the way it's supposed and I leave disappointed. When I went through the drive through the kid ringing people out was so discombobulated and confused he didn't know what to ring people out for. They have an untrained staff for sure and I try an avoid coming here for my coffee if I don't have to. read more

Brand new location at Sanders and Willow. Friendly staff. Not a big fan of the long table with 16 chairs in the center of the shop. Only a couple of overstuffed chairs. It's evident they don't want you getting too comfy and hanging out here. Minus one star for their apparent lack of hospitality. They have a drive thru. read more

They mąkę coffe okey , but deffibnetly missed Sturbucks taste. Buy alredy 3 times Coffe mocha was Tasty like Foam milk ( but I requested double shot) . Lived always 25 % tips, still don't make good read more

A very lousy Starbucks, dirty broken furniture, no napkins, my order was completely forgotten, had to ask for it. Manager and employees don't seem to care at this location. Avoid. 9/2/2019 at about 11:30 am ct. read more

This is a spacious, quiet Starbucks. A few minutes off 294 in a large shopping complex with a LA Fitness. The shop is nice and has rustic looking tables and fixtures. Staff was friendly and my Frappucino was good! The waiting time was minimal as I came in the afternoon, but with 6 or so staff working they appear to be equipped for a big rush. read more

Starbucks - Tasty frappuccino - Coffee & Tea Near Me - Northbrook, Illinois

This is next to the la fitness Willow and Sanders rd. Right next to Cihipotle which is 3846 Willow rd. and Starbucks is 3840 Willow rd. Anyhow the employees are nice. But its not as good as other locations. Too small. No sofas like the other locations like the glen or even plaza del perado or the one next to whole foods willow and waukeegan rd. Too many tables. No place to relax. Other wise fine. Same menu. read more

Starbucks - Coffee & Tea Near Me - Northbrook, Illinois

Quick and convenient location. Be aware that this is a popular venue on weekday nights especially during exam time, so it may be hard for you to get a table. read more

Fantastic customer service! Greeted with a loud friendly hello, made my large order very quickly, and I was on my way.

Probably the worst Starbucks experience I've had. I was there last Saturday morning. Sat in the drive-thru for the LONGEST time!!!! Extremely slow moving... Finally placed my order, paid $5.43 and left. Come to find out down the road that I got a black decaf (that cost much less). Now I'm late to my next appointment. But, now I'm pissed, so I turn around and go back. This time I go inside and stood in line forever trying to get any employee's attention, but they kept walking past me like I wasn't even there. When it was finally my turn at the register, I explained to elderly Joel about my experience. He was rude and not apologetic at all!!! He said well I didn't make this drink. I was like what??? Are you kidding me?? Then I pointed out the one that did, which made no difference at all. He said go over there and wait for your new drink. That's it! What a jerk. The young woman finally gives my what I ordered and again not even an apology. As a matter of fact, I was made to feel like a burden and an inconvenience. Shame on Starbucks! You do not treat people this way EVER, especially at the prices you charge. Starbucks, you may want to replace your store manager and provide some customer service training. read more

More often than not, this location messes up my drinks. Or you wait 10 minutes at the window for your drink. Not the best Starbucks at all. A few weeks ago I ordered a medicine ball, which is different but similar to a Citrus Defender. I was handed a drink that was labeled a citrus defender. I asked the barista why she ignored what i ordered, because i am not a fan of the citrus defender. She looked at me and said "There's barely any difference, i can't taste a difference, you won't either. " I was running late and in the drive through otherwise i would have demanded the manager and had them personally remake my drink. read more

Alright so I guess 7 months ago the staff were amazing and very happy... but the new baristas... not so much... they either are really unhappy with their work environment or customer before me put them in a bad mood. Because this is my favorite starbucks and almost all the vets there know me by name I try to be friendly to all the new baristas but they're still just so BLAH... read more

I've never rated a Starbucks before - why? Aren't they all the same? But I found the baristas so delightful this morning - all happy, greeting customers as we walk in, smiling (I'm an easy mark for a smile I admit), and put me in a nice mood to start the day. Keep being that. read more