I went there earlier today, I was having coffee with a friend and then something happened that really got me scared. I left the Starbucks and I thought I had lost my phone so I drove back and I couldn't find it. There was a guy who worked there, physical description: tall, I think kinda light brown hair guy, younger, (I didn't get his name). Anyways, long story short: he helped me find my phone, he happened to be in his breaktime at the moment and still helped me out, he put his food aside and walked with me outside and offered to use his find my iPhone service to help me find it. I went to my car and he followed to make sure I was ok, it turned out it had been on my purse all along( it was a purse I normally don't use so it seemed like it wasn't there at first) it also was on airplane mode, which is why I couldn't ring it from my watch, and it never connected to my car while led me to believe it was lost. I was freaking out but this Starbucks HERO helped me , he even told me to breathe which helped me a lot. It was all so embarrassing to me, because I freaked out, but he made the whole experience less traumatizing to me. I am soooooo grateful for this guy. I wish I would have taken his name. But anyways he was there on Sunday June 20th 2021, at around 3:30pm. I hope the managers find out who it was, based in the date and time and description of events And give him praise! He really deserves recognition for being so patient and understanding and willing to help out despite it being his break time. It's thanks to people like him who make me still believe in the goodness of people. Much love and appreciation to my Starbucks HERO! read more

I visited this Starbucks recently and left feeling frustrated with the service. One of the employees whose name is Syri, who took my order was extremely rude and gave me a significant amount of attitude throughout the interaction, for what should have been a routine order. What stood out most was that there was no attempt to make the moment right. No acknowledgment of the poor interaction, no effort to correct course, just continued attitude from start to finish. I understand employees have off days, but this level of unprofessionalism made an otherwise simple coffee run genuinely unpleasant. I'd hope management addresses customer service standards at this location, because this isn't the experience I've come to expect from Starbucks. read more

I started coming to this location around April of this year. I have zero complaints! Initially, I was hesitant on coming here for my daily coffee intake because the employees didn't seem very friendly. However, as I became a regular customer, they are all super friendly and now know me! They're the friendliest crew! AND, they always make my drink correctly. I've never had to ask them to redo it or notice any ingredient missing. I look forward to stopping in every morning and grabbing my superb coffee drink! Thank you, Starbucks on Livingston & Pine Ridge! read more

See all

Service was great, but definitely not what I expect food wise, I don't usually have an issue, but I had to come in from the drive-through to grab it which I didn't mind but for this little disappointing read more

Starbucks - Egg Pesto Tomato & Mozzarella Sandwich Lunch - Coffee & Tea Near Me - Naples, Florida

Employees like Natalie make this place positive. She is competent, customer-centered, and friendly. If everyone who worked at Starbucks was like her, this business would earn 5 stars consistently. read more

This is a very nice Starbucks and the employees are very friendly. You can sit inside or outside. The restrooms are clean and so are the tables. Of course, you could say once you've been to one Starbucks you've been to them all, but that's not true. Some are better and this is one of them. It was literally 1/4 mile from where I was staying but just far enough across the road that you can't walk. read more

See all

Aspen was very professional and very understanding. Kiddos to her!! So thankful for her gratitude!

The workers are extremely rude.They give attitude while we try to order, worst starbucks I been too . Don't work if you are just going to be rude! read more

We just came here to sit and enjoy a coffee on New Year's Day. I'm glad they are open and the drinks were good. Had to explain to the barista what an americano hot with steamed cream was. They were out of lemon loaf after it was ordered and paid for then they told us. Then they were also out of pumpkin bread. Then finally the question becomes then what do you have. Only time we have sat here in the last few months. The inside is now structured to keep people from sitting inside. It's cold in terms of decor. Half the seating they used to have and all spread like 6 feet makes a difference. Outside allows smoking apparently so we got the lovely ambiance of cigarette smoke from a chain smoker while enjoying coffee. The patio was filthy with cigarette butts everywhere, napkins, straws, plastic. Very dirty. Spills and food all over the bricks. I had to ask for the patio to get attention. Nothing happened. Guess the assigned patio person isn't working today. I cleaned it myself so I could sit down including asking for a wet napkins to clean the table, picking up trash and cigarette butts. And to top it all off the lids don't have proper holes in them and you have to take them off to drink cuz it's pretty challenging to suck hot coffee out the mouthpiece with no secondary hole. And one might say slightly dangerous. This is a theme of Starbucks throughout collier and Lee counties. Run down, dirty, coffee not even full, orders screwed up, don't have stock of desserts and don't know that until after you buy it that it's out, generally not a welcoming atmosphere and staff attitudes are priceless. They literally don't care and it shows. Not sure what Starbucks agenda is but it's not the company it used to be. Not inviting or a joyful place to be. Maybe that's what you want for us to just buy your stuff and leave. I'll pass. I'll make my own coffee at home where it's clean, I don't have attitude, and a bar like scene on the patio. read more

The Starbucks app, store hours window display, yelp, and Google maps all say it closes at 10 pm on Saturday's. Yet, I was told by Amber the supervisor on shift right now that they close at 9:30. This is false advertising, and corporate should listen to their managers and supervisors in this store and change those hours. Because according to Amber, they told corporate many times to change it and they don't listen. Terrible management and makes Starbucks look bad to customers who are frequent buyers like myself. But also the employees because they get very unhelpful, sarcastic and rude. Disappointed! read more

See all

I love the location and find the employees very cordial. My one complaint is the outside patio is filthy. Garbage all over, dirty tables and bird poop on the chairs. It's difficult to find a clean chair to sit in. read more

I tried to order using the Starbucks app, It was 6:10 am. The app kept saying the store was closed. I come here a few times weekly or pick up at other locations. I end up having to wait in line with people in front of me already, which is why I like to use the app and order ahead. When I got to the barista, I said I couldn't order on the app because it said you are closed and I wanted to order what I always do, My Favorites. She says to me as the manager approaches, that she doesn't know how to use the app. I explained that I needed to use my app to order and pay but could not because the app was saying the store was closed. The manager needed to turn it on, "We are open", for me to order but she still did not. I ended up leaving the store when the manager started to get snippy with me. This store is not the best location to get in and out of, but I make an extra effort to go there and give them my business. This is not the first time I have had to complain about this location. This is not a friendly place to go to. I am a senior and a veteran and do not need to be talked back to by someone who does not care or know about how to treat people or their frequent customers. Bye bye. There is a Dunkin across the street I will use from now on. read more

So I never go to Starbucks (don't like coffee) but I was really thirsty and had some time to kill before my ride could come get me. There are a million things to drink there and I was overwhelmed. The supervisor with the dread locks was amazing! She helped me pick out what to drink (vanilla chai latte with oatmilk). I loved it- will definitely be stopping by again. I'm so glad she had the patience to help me out, and now I know I like Starbucks. Fantastic customer service read more

Wasn't the cleanest today and both of their restrooms had signs that say out of order. I asked if they had a restroom I could use they said no. The coffee they gave us didn't have the protective sleeves on them... not impressed read more

The staff at this Starbucks were friendly and greeted everyone that entered. My coffee was delicious and prepared exactly the way it's supposed be. The counters and tables were clean. Thank you and keep up the good work. read more

Starbucks - My coffee fix. Clean and excellent service - Coffee & Tea Near Me - Naples, Florida

I am not a Starbucks customer but I purchased a gift card for a friend's birthday. They attempted to use the card and discovered there were no funds on the card. I always ask for and save paper receipts for this type of purchase. I gave the receipt to my friend and, at another Starbucks store, he was told he needed to go to the original Starbucks that sold the card. At this point, I asked for the card and told him I'd take care of the problem. I took the card and the receipt to the location where I purchased the card and I was told the Store Manager had no authority to help me and said to call the 800# on the back of the card. I called the number and was handed off to 3 different people before being told to contact the store. I went back to the store and was asked if I knew who sold me the card. I told them I had no idea and told them to look at my receipt and THEY should figure out who sold the damn card. Then they handed me a card with the District Manager's name and telephone number and told me to call her. She told me she had no authority to help me but would look into it and call me back. Well, it's 4 hours later and I'm done with them. I disputed the charge and will go to Dunkin Donuts to get a replacement gift. This is a huge disservice to their customers and the fact that this company doesn't give employees...even at the District Manager level...the authority to resolve an issue like this is stupid. I was made to feel like I was trying to rip them off when in reality they either have an employee scamming them or they just don't train them properly. read more

Worst drink I I have ever had at a Starbucks. Ordered a grande salted caramel cream cold brew in the drive through-- it took 15 ( not an exaggeration) mins and 10 of those were at the windows while they were all looking like deer in headlights how to make it. It's gross. There is no caramel ( I paid for and asked for 2 extra pumps ) and it had crunchy crap on the top that isn't normally there. What a waste of $6.00! read more

Have stopped here on other occasions. The place is always busy(Good sign). Today Annlynn took care of me. She was friendly, very efficient. And took my order to the specifics I gave her. Ordered an out of the regular routine for me. A Green Tea Frapuccino Soy Venti. It was delicious. This place in spite of how busy it usually is. It's well stocked with promotional merchandise and it's quite large. Lots of seating. Their restroom is very clean. And, Recycled paper towels were available. Of course the horrid loud, BLOWS EVERYTHING ON THE FLOOR(w/The AIR). That supposedly dries your hands. Is still mounted on the wall. FYI: These Ridiculous Machines. Soil Your Contact Lenses, TRIGGER YOUR RESPIRATORY ALLERGIES. Put Dust & Grime on Your Clothes. ALONG W/All the OTHER UNWANTED THINGS U MAY TAKE W/U bk 2 Your OFFICE, home or Your CAR. :-( read more

Oh my goodness! I thought I loved the smell of espresso- which is why I come to this store- but when I came through the other night, the most handsome barista boy named Nobel who served me smelled like pomegranate and honey! His earrings are Devine, someone DEFINITELY needs to give him a promotion ASAP. Property manager or something. He made my day, wish he could make my night. Can't wait to come back! ;) read more

Was in the middle of ordering a coffee, in the middle of the order the lady (serina) abruptly took off. I was left speechless and embarrassed. I asked her co worker if it was something I said and he replied oh it's her end of shift. Just really rude, she couldn't have said oh so so will take your order. Obviously there's a training issue here, not the first time I dealt with someone with a weird attitude at this Starbucks. I'm going to stick with dunkin for the time being. Also no manager on duty. read more

this is the first starbucks i've been to with a rude employee, the drive through girl with a ponytail threw my croissant onto the counter and gave me attitude. read more

Note OMG. Got the wrong Starbucks wrong Starbucks but I was at the one that's on Pineridge Road and Livingston Rd almost near Morgan and Morgan. I believe the address is 1427 The coffee here is great the staff is always courteous and kind I get a Venti hazelnut latte and they're good and when I feel like pleasuring myself I get the chocolate chip Java frozen coffee oh my goodness Yum Yum Yum can't say enough good things about Starbucks. I would say that the prices are moderate to somewhat pricey but you get the best coffee ever read more

See all

Out of the 3 times I've been to this Starbucks in 3 weeks before 10am, they tell me they are out of the cold brew coffee, and a breakfast sandwich after waiting in a long slowwww line. I will NOT be returning ever again to this location. They need a manager that orders enough product, and have employees that make enough cold brew. Unacceptable. I'm going right back to Duncan donuts, so screw you and your crappy location Starbucks. read more

On a road trip with the kids and looking for a place to stop and get some caffeine. This Starbucks had the cleanest bathrooms and friendliest staff. It was almost closing time but they were so friendly. Noble made my drink perfect and even took the time to help me with recommendations of places to see in Naples. read more

I'm visiting from Atlanta and decided to stop with the fiance for a coffee or was a nice experience. A bit dead for a Sunday afternoon but that's okay. I did have to wait a minute or so while everyone did other things before being acknowledged. Still they got my drink right but missed something basic on my fiance's still the people were polite and overall it wasn't a deal breaker or horrendous experience. Overall it was a nice time and a good cuppa. read more

I'm making a yelp account specifically because of the terrible experience I had. The cafe was closed so I went through the drive thru to get order my drink. I ordered a simple nitro cold brew with sweet cream, or at least I THOUGHT it was simple. The drink I got was completely wrong. I told Elizabeth, the woman at the window, that she must have given me someone else's drink (I wanted to give her the benefit of the doubt). She then aggressively snatched the drink from my hand and told me I was mistaken. I think I know what I ordered Elizabeth. After some back and forth that felt like it took an hour, I finally got her to remake my drink. My experience at this Starbucks is usually very pleasant, but this might keep me from going back. read more

Who doesn't love Starbucks coffee, right?! However, a great team can make it even better. Big shout out to the PineRidge team who, despite always being super busy, manages to make a perfect iced shaken espresso, in a timely manner with a smile. This team works so well together and makes a point to greet its regular customers, which is always an appreciated personal touch. Thanks for the great coffee and service! :) read more

It's Starbucks, it's pretty straightforward. IMO it's 50/50 if they get your order right but they remake it if they don't but it just sucks wasting the time. The drive through configuration is actually dog shit tho. They are for the most part pretty quick. I do need to say that they're breakfast is sooooo bad and there's a 90% chance they won't have a double smoked bacon and chEddar sandwich. Overall above average read more

It was a beautiful morning in Naples. Temperature was in the 90's; hot and humid. When I saw Starbucks sign, I couldn't wait to sip on shaken ice tea lemonade! "Iced Grande Passion Tea Lemonade, PLEASE!" "I'm sorry we are out of lemonade," said the barista. What? How? Don't you just hate that? This Starbucks shares the same decor like other Starbucks all over North America. Nice bistro style seating outside (who would sit out side in that kind of heat?). read more

Always had great service from them but last week I gave them my card to reload money on my Starbucks app and 3 days later I have 5 different unauthorized Starbucks transactions so make sure to check your bank account! read more

No one answers the phone and the message does not even identify the voice mail as a Starbucks. Very unprofessional.

Employee was nice, and service was fast. Unfortunately they were out of literally 90% or more of the food items. I asked for 7 different things that they were out of. read more

This is probably by far my favorite StarBucks! The staff here are so nice. The cute blonde drive thru girl completely made my day. The people go above and beyond to make their customers happy! I highly recommend this coffee shop :) They ran out of ingredients for one of the new refreshers, so the girl made me a custom refresher to compensate me. She was sooo nice! Thank you StarBucks read more

I went in the store yesterday. I had a reward on my card but I needed to reset the password for the app because I couldn't get it to work. I was getting frustrated and said I would stand out of the way while they waited on other customers. I was having a really rough day for other reasons. Someone came over and said I could just have the sandwich and just call support another time to get the password fixed. She also kept asking me if I wanted a free drink. She was so nice. read more

Pros: - Very friendly and helpful baristas. - Fast drink creation. Cons: - Internet hit or miss. - Not the cleanest store in the world. read more

This Starbucks is pretty bad. Slow employees and not the opposite of fast. They couldn't process our free coffee voucher due to lack of common sense. And when our coffee was ready they just placed it there without letting us know. Rude and Slow (mentally) read more

The coffee was great of course, but what really keeps me coming is that Seif guy that works there. Not only does he make a great upside down 2/3 decaf vanilla bean cappuccino on ice with almond and coconut milk with chestnut praline topping and whipped cream , he's always great to chat with (and he's not bad to look at either ) I'd recommend this location to anybody just so you can meet him you won't regret it! read more

It was my first time going to Starbucks and I was in the drive through and I asked for a grande and the guy said that's a medium and then he called me an idiot for no reason whatsoever. I don't know if he was having a bad day or what, but for whatever reason you should never call a customer an idiot. I will honestly never be going to Starbucks again. read more

Really nice staff, I forgot my wallet once and I didn't realize it until I was at the window. I appologized and said I'm sorry I will have to come back. The girl at the window said "No, problem" handed me the coffee and said "Have a great day." Never expected that to happen. Was very nice of them. read more

The staff at this location is exceptionally friendly and all seem to be quite knowledgable, experienced and enthusiastic about their coffees. The cafe is usually quite clean, and they usually offer samples of a pastry or new product which allows people to try new things and broaden their knowledge of the menu. read more