Drinks are fine but otherwise the most dysfunctional Starbucks I've ever been to. I routinely witness what appears to be a very hostile and tense work environment. Most of the employees are pleasant enough, but some communicate with coworkers in a manner that is borderline verbally abusive. The team needs a considerable overhaul, like a new manager, transfer or removal of toxic employees, team building exercises, something... read more

I stood inside waiting for my mobile order20 minutes after a placed it. I had no problem waiting, I received the rest of my order besides one of my food items. I stood there waiting and finally asked the girl if she could check on it for me. She only then told me " oh we don't have those". After I was waiting for a very long time. How long would I have waited for them to tell me that if I wouldn't have approached the worker? I can see why the reviews are not great :( read more

I went to this Starbucks in morning (12.26.24) on the way to urgent care with my son who was not feeling well. The plan was to grab a coffee for me and breakfast for both, since he we knew we would spend hours in the clinic. Inside Starbucks was a chaos. Fully staffed, yet the orders were not happening the way they should. Staff looked like ill-prepared theatre actors. The first red flag for me was a female customer who asked the cashier where her order was. After a minute back and forth between the two, the customer got fed up and left the store, visibly without her order. As I was waiting, other people were asking about their orders but I did not pay much attention. One of my "sandwitches" came about 15min after I ordered it and I discovered it was a wrong item inside. The second one didn't even come. I told the woman at the registry (I believe her hame was Deborah) that I have been waiting for a long time, and not only my order was late, but it was also different from what I ordered. What I got in response was just a blank stare. Not even a slightest attempt to appologize or attempt to make it right by expediting the order. I told Deborah to give my order to someone else when it's finally ready, and then I left. I went down the street to another coffee and sandwich place (less staff and no chaos) and got my order very quickly. Whatever the problem of this place is, they have to fix it. It is not customer's fault for whatever they are going through. read more

The place its self is really nice I come here alot but today David was not helpful when ordering i ordered a drink and forgot to say the size but instead of asking me for the size he just stared at me making hand motions. He spelt a easy name wrong and wasn't very nice. But his apron said coffee master on it. read more

Don't mind Jim, Jim was in my high school class and was bullied all throughout. He was caught eating mayonnaise packets in the gym locker room after tennis practice. Since then, Jim clearly hasn't stumbled upon a park or found some peace in life. And has developed a fear of the sun for some reason. The tree was a no good piece of shit that would dirty my car every time in drive through. The sun is very nice and refreshing if you aren't stressing over the next review to write. Best store hands down in Naples. Staff is great, tree is gone, sun is out. Ps: Jim is indeed not P. read more

Good as most Starbucks. Drive up and different seating options but no bar. Parking lot shared with 2 eateries, too small. Have a table for a group but often taken and crowded here. Outdoor seating is also always packed Hard to find if you meet someone here. Hidden in the Magnolia square shopping strip but no one knows the name. It's the old Sweetbay place and across from Crispers, among business buildings so it's tricky Wish list: We need a bigger SB for Naples. This is as big as it gets and it's not enough Bring back gluten free cookies Lessened their stars Not best customer service when they were not busy and we asked "will you call the other Stb store nearby to ask if they have any more? " to which they answer "You call" read more

Starbucks - Coffee & Tea Near Me - Naples, Florida

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Very good service and the food is very good they also play Christmas songs in the background.

The staff is incredibly nice and helpful which always makes me smile. I avoided this store for a while because of the lack of sunshine that was on the patio. I really enjoy reading the newspaper outside in the Florida sun while drinking a cold brew. Since my recent visit, I saw they removed the oak tree near the edge of the patio. From now on, I'll come back here and enjoy my morning paper and cup of cold brew instead of the other Starbucks I go to. I'm so glad they got rid of that stupid fucking oak tree. read more

Until recently, this was my favorite Starbucks location. Their outdoor dining was unique in having natural shade from some beautiful trees. Many of my friends came here due to the natural shade, which is really valuable here in Florida. Unfortunately, in December, for some unknown reason, they cut down all the shade trees and now customers sit baking in the sun. They have only two umbrellas for the entire patio area. Another frustrating part of the outside dining here is the lack of a trashcan outside. Therefore people leave their garbage on the tables, which eventually winds up on the ground due to the wind. Very sad indeed. The one thing I will add is that they have the nicest personnel working at the Starbucks. But apparently the management has made some very poor decisions. read more

Basic coffee buying experience. I wanted blonde roast and usually they offer to prepare it but instead said sorry we only have pike, end of sentence. O....k. The staff was younger and not super friendly. Always 2-3 cars in the drive through line though it seems to go fast. Beautiful store from the outside, outdoor seating area, next door to THE BOWL (açaí- YUM!) and they got the job done with the grande dark roast and venti iced coffee I ordered. Plus it's in Naples, close to paradise! Can't complain too much! read more

I went here expecting usual great quality coffee and it was not the same. The Carmel macchiato was almost all milk and the frappachino tasted like water there was so much ice in it. Definitely not the usual Starbucks. read more

Mom and I had ordered our favorite drink that's called "Java Chip Frappuccino" Blended with extra chips yum read more

Starbucks - Java Chip Frappuccino Blended with extra chips yum - Coffee & Tea Near Me - Naples, Florida

I am a partner at Starbucks myself, a SSV at that, and this is by far the WORST Starbucks I have ever been to. I have been on vacation here the last four days and this happens to be the closest location to me so I've been going the last four days. The first day, we waited in line 15 minutes and our order was made wrong--had to go to another store to get it fixed. The second day, I went inside to avoid the drive thru and yet again our orders were made wrong AND we received rude service for the first time. The third day, yesterday, I went in to the store again, for the third time in a row the order was made wrong (this was the worst mess up) so I was watching and corrected the SSV making my drink who proceeded to roll her eyes at me and scoff. (I tried looking at her name tag, but go figure it wasn't on.) Today, we went through the drive thru and the lady was practically harassing us after each item ordered for the next and you could hear her whispering "oh my god" to other partners--then when we went to the window, she was not friendly or encompassing the Starbucks mission whatsoever. I don't remember which day it was, but the SSV had also placed themselves on bar and just as I was watching for a few minutes, I saw how messed up her play in action was because she was not in a position where she was able to apply effective leadership. I'm writing this review because it's extremely frustrating to receive poor quality several times in a row, but also to encourage where there is room for improvement within the company. The Starbucks mission is unique in a way that it truly allows our customers and our partners to feel good about what they're doing. I hope that this is taken seriously and that things are turned around! read more

This location got 3 out of 4 of my drinks correct. My girlfriend ordered a dragon berry tea and received a mango dragon berry tea, I told her it was no big deal and she flipped out on me; I am currently Ubering Home and will probably be eating dinner by myself tonight. You don't know the effects you can cause on peoples lives receiving the wrong order MAGGIE!!!! read more

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Arrived at 6:30am for a morning coffee, I usually go to another location, and was very upset to find even though the sign says they open at 6am no one was in sight. After banging on the door a few minutes and watching a few cars try unsuccessfully to attempt drive thru, a young kid strolls up to the door around 6:37 and announces it will be another half hour before they are open. Yeah right! So pissed, had to drive to another store and was late to work. I will not got there again. read more

I love amanda and all of the others so much ! Everyone is so sweet n welcoming . Best Starbucks to go to!!

Now the entire patio is non-smoking. Y bother with outdoor seating at all? Who else would sit outside in the searing heat? M/b people do bc indoor seating limited & crowded + it's really loud! But other Starbucks have cordoned off areas 4 smokers & it works. Sitting on an uncomfortable chair in the front room where it's still too loud to think & not that much cooler than sitting outside in the shade -- I'm really wishing I'd used the drive-thru or skipped coffee all together! read more

With knowing a few baristas in my life, there's a certain high standard that I've seen across Starbucks internationally. I would have to say that this is my favorite Starbucks of all in Naples. The drive-through, although it seems like there's always a long line at peak hours, has always been pretty efficient. It's always a plus when they get your crazily specific order right. I had one encounter where I ordered order 50 gift cards. They were pleased to accommodate me and I felt like I wasn't a hindrance to the regular flow. The girl said that she'd be glad to ring me in and then another person jumped on the other register. Even though I told her that I could wait until others were rung up, she was very happy to ring me up then and there. The reason why I want to point this specific instance out is that I was a walk-in and they accommodated me. I tried doing this with another one down the street, and I even called a day ahead and they said, "Well....we can't do it at our store but it needs to be done only through our corporate office at this 1-800 number." When I told them that I could do this at another store, they said, "Well....you can come in and try, but I can't guarantee anything if we're busy." ....so in short, this location went above and beyond in my books. I even got a free coffee after making a large purchase. I also like their outside patio. Even though it's off the main street and looking into a parking lot, it still has a cozy feel to it. Kudos to you and your team! read more

I have never had such a bad experience at a Starbucks... EVER. First off, I can applaud Starbucks for wanting to cut out sugar-free options as the mal-effects of numerous artificial sweeteners, such as aspartame, has become abundant in recent news. However, I think it should be dually noted that when a patron orders something that is no longer on the menu, an employee should not shun the customer for his/her lifestyle choices. As a health advocate, I can fully understand the detrimental effects of artificial sweeteners, nonetheless, due to my non-frequent consumption of them, I find it justifiable. To make matters worse, the employee should not shove off the credit card processing system such a manner deemed coarse by the customer. I will never be returning to this Starbucks due to this specific male employee whom clearly needs to brush up on their customer service skills. read more

Me and my wife go to starbucks everyday. No matter in what side of the country we are in.But this little starbuck in Naples Florida always gets my order ight when I go through the drive through and everyone is super friendly. THE BEST. read more

Starbucks - Coffee & Tea Near Me - Naples, Florida

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The good: The drinks were fine. The staff work fast. The bad: The hand air blower was broken in the mens room and when I told the ladies up front, all I heard was ok and saw a conversation between two employees and some explanation. When I asked they said it was 'sensitive' but had issues with it running overnight on its own. So they had problems with it, but never fixed it. There were no towels in the bathroom to compensate for the broken blower. Yuk, I hate to use my shirt to dry my wet hands.. Those cinnamon buns are just fluffiness microwaved with sugar. I will never buy what I thought was a cinnamon bun again. The staff have no time for anything but serve, which imo comes off as rude especially when it has to do with a question of hygiene.. read more

Made my drink perfectly this morning just the way I like it :) I put in a mobile order and it's always ready by the time I walk in.

Most horrific and rude service ever! First off It was incredibly difficult to order- The girl helping us seems new and none of the other people would take the time to help her place our order. She kept trying to give me my total to pay before we even finished ordering- not once but four times. She had no idea how to ring in some of the items we ordered and nobody would help her.. Then when it came time to get our order it all came in stages and we had to keep asking for all the items they forgot. All the hot items came out before we ever receive the cold items that we had to ask for several different times. Finally we were told the manager was getting the items she managed to Smosh the attached item as it was delivered to us without her ever coming near us. Not one apology and actually made us feel like we were the bad guy for wanting our food and a smooth experience. Handled so poorly. Do not recommend - worst service ever. Merry Chris eve to us! read more

Starbucks - Coffee & Tea Near Me - Naples, Florida

Even if the building and surroundings are empty you can't use a drive thru unless your in a car, so if you forgot your mask your forced to download the mobile app and make an account to spend a gift card. read more

I could not be more committed to avoiding this location of my favorite (ever) franchise. Human feces spread around the men's room... after staff was alerted it remained for over two hours. Today, there was no hand wash in the men's room with men working behind the counter and when told they said: "oh" and went about their business. It's over the top gross. The staff must HATE HATE HATE their jobs. I have had coffee and two shots (black eye) prepared incorrectly five times by two different people. Reality tells us that SOME STARBUCKS SUCK, my money is that this is the worst. All my money! read more

This drive through Starbucks is my favorite in Naples. The service is always quick and friendly. They also have dog treats to give if you bring your dog in the car with you, which my dog LOVES. They've never messed up a drink order, and I've never had to wait more than 5 minutes for my drink. Even inside is comfortable and not too cramped or stuffy. read more

These ladies made my day! I was a blob and placed my mobile order at the wrong Starbucks, and instead of making jump through all the hoops they took care of me! This will have to be my #1 Starbucks now, the service at the drive thru is always 100% and my order is always right! read more

Sorry but the lady in the drive thru obviously does not like her job. No hello, please or thank you. My drink was wrong and she reacted like it was my fault. Time to go to another Starbucks. When I pay on average $8 for a drink each morning at least be decent to me. read more

This Starbucks is a great place to go in naples they have great customer service and the staff is super friendly. I've been going to this location for about 4 years and it has always been a quick stop to get a great coffee read more

Disappointed to have ordered 2 skinny iced lattes and got 2 hot regular ones. If you can't listen to your customers simple orders why not repeat back what you thought you heard... despite me saying iced 2 times. Overall bad experience from start to finish. Too bad. read more

I don't like to complain but I am honestly very clear when I order something anywhere just so I don't have to send it back or replace it... So I asked for a caramel macchiato 140 degrees because I like my drinks warm so I can drink and not sip a hot liquid. Assuming I got what I asked for I took a gulp and burned my tongue and throat as it went down. I was so mad but calmly told the barista trying not to make a scene. The guy re-made the drink and said with an attitude he had made the first one 140 and I said "NO I burned my mouth really badly". The smart ass hands me the new drink and says "here I made this one kiddy temperature" At that moment I didn't react but after the fact I realized what a condescending jerk he was and it was too late to turn around and make a formal complaint. I'm NEVER going there AGAIN read more

I forget to check in I am a daily visitor if not twice a day. When I moved here from Chicago I was spoiled because we had bucks on every corner and everyone had a group of friends u met up with and baristas who new your name and exactly what you liked. It is starting to get tha way here and I here we are getting more resteraunt D can't wait!!! read more

This used to be a great Starbucks and then some unenlightened soul ruined it by changing the motif to retirement home cafeteria style!! It looks dirty and so uninviting. Or maybe they wanted to look like a McDonald's. Please review your new design direction before you screw things up!!! I go to Starbucks everyday, but will be avoiding this one. read more

Everyone is always so happy and polite! always a great start to my day! Best Starbucks ever!!! They always know what I want when I visit the drive thru! I visit here at least once a day!!! Love me some Starbucks!!! read more

The customer service here is phenomenal. I spilled my coffee and one of the employees helped me clean it up and offered to make me a new coffee. I also had ordered a cup of water and he noticed it was gone and brought me a new water as well. I was so embarrassed about being such a klutz but he was terribly nice about it. I will definitely be visiting this Starbucks more often. read more