The staff seem nice and friendly but, when the Starbucks computer hits a glitch, suddenly no one can think or do anything - even forgetting how to make coffee! The company has clearly gotten in its own way (in so so many ways) but come on people - you've somehow forgot that I came for a coffee not to make friends or chit chat while you reboot. read more

i'm quite disappointed in the sandwich it's not authentically made with love. They just slapped it on there and called it that it is not worth $12.95. Their menu has fault information customer service don't tell you anything about adding another dollar or that the menu is crap... they don't offer their punch out cards to you or anything when you come up in the line or through the drive-through , this has a third slice of bread in the middle of it when it should be a double stack of meat and they only give you a half pickle in my personal opinion. This sandwich used to be re-created and be authentically made. Because this is some BS. I'm very unhappy with the third piece of bread and the middle of it not being stacked of meat and as you see here in my video, quite sad looking I taste more bread than actual meat read more

Grant Creek- Starbucks This review is coming from someone who has visited this Starbucks on numerous occasions. It has been a while since I've visited this specific location although I can remember everything about the overall experience. Parking is strenuous if your vehicle is anything bigger than a fiat! The lot is oddly shaped and awkward to come and go if others aren't being mindful. The building itself is uniquely designed with a brick infrastructure. While the indoor space is not customer friendly oriented it is standard for a brief and albeit stilted visit. Pretty ungenerous with the outlets. The restroom area is lightly tucked away with the square footage available which is always a plus. The bathrooms are a decent size. During one of my trips, I ordered a couple of impossible sausage breakfast sandwiches with sriracha and hot caramel apple spice drinks. We enjoyed our food and beverages inside. The order took longer than expected approximately 15 minutes not including that the employees didn't notify me that it was ever ready even though I had waited patiently at the pickup area. My drink in particular was made subpar. The opportunity was provided for it to be curated with better quality thankfully another barista was able to make it happen. Kudos to her! The staff here treat the store as if they're at home rather than professionals having good clean fun at work. Not to mention the employees always are in a bad mood. The atmosphere needs an update! And that refresher is going to start with the noxious attitude of the staff. Altogether I'd rate the service here as a 1.5 stars. read more

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This Starbucks is located off of Grant Greek Road, and we came here early in the morning before going back on the road to continue our road trip. The place is sort of dark inside, but the place is well-maintained and clean. Staff were very friendly and kind! I ordered a Cinnamon Dolce Latte, extra hot, and it came out deliciously. Parking is available in the small lot. +well-prepared drinks +friendly staff +parking available in lot read more

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BEST Starbucks I've ever been to. Why?? Staff made it for me Was on a long roadtrip & visited this Starbucks 2 mornings. Mother's Day and they were slammed!! Staff was sweating but still upbeat, friendly and genuinely engaging. They had me smiling all day! read more

Starbucks - Coffee & Tea Near Me - Missoula, Montana

Slow, slow, slow. Breakfast Sandwich come up on time, Mocha was 25 minutes plus. Not sure why, 5 baristas, two on drive thru. i ordered through the app, for instore pickup. The coffee barista slow, not sure if it's because something is broke, but not starbucks normal standard. read more

Starbucks - Coffee & Tea Near Me - Missoula, Montana

This Starbucks is closest to my house so I end up coming here a lot. It is conveniently located right off the highway, but because of that you will usually have to wait a little longer. The parking lot is poorly designed and at busier times of day, it can be a pain getting in and out of there. As far as their service goes, they are usually really good. They have only messed up on my order once and were happy to fix it. The quality is just as you would expect for Starbucks. Occasionally they will be out of seasonal items such as pastries and specialty drinks, but for the most part they usually have what you order. Prior to Covid-19, I enjoyed going inside to order, but haven't done so in many months. There isn't a huge amount of seating inside, but when weather permits they do have tables and chairs outside. All things considered, I do like this location with the exception of the horrific parking lot design. You either love Starbucks or you hate it, and I have been a fan for about 18 years now. What can I say? I'm a sucker for those specialty drinks and my usual shaken black iced tea. read more

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Perfect location for a quick cup of coffee for traveling. I walked in and was greeted by a friendly young lady who took my order and exchanged nice small talk, "where are you traveling, how's your day going?, etc". This place seemed to be very work friendly. Lots of people on their computers and having business meetings I ordered grande Pike Place for my husband and a tall blond latte for me. I don't usually get lattes. I usually order the Pike Place. I'm not sure if I'll get the Blond again but that's on me, not this store. read more

Starbucks - Coffee & Tea Near Me - Missoula, Montana

I like the food and the service very well. The reason we went there is because it was well air-conditioned.

This Starbucks is an easy on and off I -90 here in Missoula. The place was absolutely packed when we visited. The drive thru was 12 cars deep and inside was super busy too. A word of warning if you are just passing thru... the parking lot is ridiculously tight. We ended up parking in the lot belonging to some medical office, running in, ordering inside, and then getting back on the road. There were no slots open near the Starbucks. Definitely a place to use your Starbucks app and order ahead!!! The baristas were doing their best keeping up but this is just a busy place. To be fair, it was Saturday morning, so maybe this place is always this busy on the weekends. read more

Nice the inside is open and there in a great location right off the highway. Everyone was nice and my order was right read more

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Service is usually good, price fair, washrooms Nasty. For a nationwide chain they should have standards on cleaning. read more

Starbucks - Coffee & Tea Near Me - Missoula, Montana

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If you want to eat the rotten 3-day old food they keep in their display case... go here. I have so many complaints about this particular Starbucks that I'm just going to say I will never.. ever in my life go back to this horrible place and I suggest you skip it as well. The people who work here will appreciate the break and your life will be just that much better for having never experienced this awful awful place with these awful awful people serving awful food and awful coffee with awful awful attitudes! There are another couple locations here in town that are run like normal. Find them. Go there. read more

We were spending two nights at the nearby Best Western. Both mornings I got up early enough to take a lengthy walk, once to the strip mall hell that is south of I-90, the other was a much more leisurely walk up Grant Creek Road to some attractive neighborhoods. And both times I fueled up at this location. Both times I ordered a chai latte, and both times I was treated with respect by those waiting. Granted, it was fairly early in the morning, but I got the impression that this staff would handle bigger crowds (probably those travelers going to and from Spokane/Billings and points beyond) with aplomb. Locals would probably appreciate the predictability of the joint as well. Being a 'stationary vacationer' with my feet in both categories, I felt just fine. read more

TERRIBLE customer service! Took too long for the baristas to make one cup of PIKE coffee!!!

Stopped in for a pumpkin spice latte and Frappuccino. The drinks were perfect and the staff were very friendly and treated you well. A good stop. read more

You get the award for the worst designed parking lot. The drive thru Lane is in the parking lot so no one can park or back out when there is a drive thru line. I had to sit in the drive thru line even though I didn't want to. A customer directed traffic so the FOUR of us who were stuck could get out. The rest of it is just like any other Starbucks. read more

they were rude asf and they didn't put the lid on all the way and handed it to me very rudely and it spilt all over me

Great location! Patient employees and quick service. There are lots of tables to sit down & enjoy your drink. The restrooms are in the back and were fairly clean. Basically like every Starbucks ever, you'll have no problems! read more

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Ah, I love Missoula. Starbucks has the same menu selection here as anywhere else in the country. But what Missoula, MT has that I have missed so much living elsewhere is good, genuine, actually helpful service. They are quick and efficient and I have never had a poor experience. I often work at this location and the staff treats me as if I am a friend. I adore that. read more

Passing through on a roadtrip and I haven't had my usual iced green tea latte in what feels like forever. The employees here were so friendly and fast. And did a good job with my drink. A lot of locations tend to make my drink differently. My special orders seem to confuse some of them. But they did well. I had to buy something else on my way out and got to talking to them about how my usual Starbucks back home makes my drink and they insisted on remaking my drink for free even after I already drank most of it. I turned them down but I appreciate the customer service. And they were so sweet and funny about it all, I felt like I could have sat there and chatted with them all afternoon :) great group of employees! read more

I've always found this Starbucks to provide consistent quality and service. I love that it is located on my way outta town off of Reserve Street. Right next to a Town Pump so you can gas-up. Face it. I'm a Starbucks loyalist so unless it totally doesn't meet my Starbucks Elitist test, it's gonna get 5 stars. read more

Easy I-90 and fuel access. Busy both times I stopped on my trip from Washington to Hamilton, MT. No problem getting my drinks, using the restroom, or finding a place to sit. The parking lot was full both times, but I did find a spot (finding parking for a large vehicle would have been hard). read more

Friendliest Starbucks other that my local one in Alaska that knows me! At least 4 people said hello. I sat on the patio. Went back in after 20 or so mins to throw away my trash.. and they told me to have a nice day. Great location and beautiful building. read more

We Stopped here on our move from Kentucky to Washington. We visited a lot of Starbucks along the way and this was the best one! The store is run like a well oiled machine. They are kind, quick and efficient. We ordered 5 drinks and had them in a matter of minutes and all were made correctly !! Thanks for a great experience read more

I have had to change what I can order since switching to not eating dairy and that has been a major struggle since my favorite menu items always contained some degree of dairy in them. I recently inquired about sugar free syrups and was surprised to find out that the sugar free mocha doesn't have dairy so for anyone that is lactose intolerant that might be good to know. They have more sugar free syrups than I remember when I used to order sugar free- it has been a while so it is good to see they have added new variety. They have coconut milk and almond milk which is nice for people who are lactose intolerant, vegan, or just like to avoid dairy. I know for a long time they only had soy as an option, and it can depend on what location you go to if they have almond both almond milk and coconut milk. I wish that they would get the coconut milk creamer which is made from a base of coconut cream so it is way creamier than regular coconut milk. I always feel like when getting the regular soy or coconut milk it can taste watered down even if not intentionally. I used to always get heavy whipping cream with my coffee here and so now to switch to such a dramatic alternative I don't enjoy my coffee as much so I have to doctor it up myself or just avoid getting coffee here altogether. read more

I would have given a five, but I asked for my drink in a specific way, it was repeated back to me perfectly, but when received it was not made the way it was asked, despite the second call-back/clarity. Also, I wanted a half pound of coffee ground to French press but they don't allow half pounds to be sold! I was sad. We're on a road trip from CA and would have enjoyed French pressed Verona, but I was told they could not do it read more

Starbucks is great! I've been here multiples times to work and I meet clients here as well. Coffee is great. I don't venture far from what I normally get, and it's Consistent all the time. read more

Ordered my drink as usual and when I picked it up I noticed it was in 2 glasses. Then after I sat the drink down in my car the overflow coffee that was on the lid went everywhere! I returned the drink and asked for it to be made again, where I was then given 2 separate interviews as to what had happened. Here's what happened, you made a sloppy drink, it spilled in a customers car, and then you tell me you can't take the trash back, but have no trash can to dispose the drink in? Enjoy the extra garbage, because that's what this Starbuck's is, garbage :) read more

Not a hello, stood in a line for 5 minutes and at least 7 employees standing there waiting for drive thru customers, not worried about the 5 of us inside waiting for any kind customers service. read more

The staff is super nice, order is almost always correct the first time, and everything that's as it should. They have one new barista...baristo...you get it, not sure his name, with like blond tips on his hair, he is from "tiny soda" and I really like him, best starbucks employee I have ever encountered! read more

We hit this one on the way while traveling. Super friendly staff every time we've visited. Special thanks to Sarah, she's a sweetie!

Super busy for drive thru or in store. My completely full $5.20 triple vanilla latte spilled and they didn't replace it and made my buy a new one. Customer service FAIL! read more

They burn the beans and the milk here, they don't know how to make a proper cappuccino, which is a total pet peeve of mine for coffee shops. Seriously its not that hard, go low and slow with the milk and don't burn the damn beans, please! read more

Special THANKS to Luke and Kierney! 2nd time in the state and I received great customer service, very friendly staff! Hola Lauren!

This is a very handy location and the friendliest staff of any Starbucks in Washington, Idaho or Montana! Starbucks staff are usually pretty nice, but this group is great! read more

Friendly staff, relatively quick service, and coffee that tastes like one would expect from any decent Starbucks.

Right off the highway, has drive through. Friendly workers and drinks were great. Nice outdoor seating area.

Slow slow slow! Good coffee though it took 12 minutes to get my order with nobody in front of me and not a full drive thru. Maybe the manager is asleep. read more

This Starbucks has THE BEST customer service of any location I've ever visited. I'm a frequent customer but almost always use the mobile app, so I don't usually have much time face to face with staff. Nevertheless, they know my name, they greet me with a smile every time I come in to grab my drink, and they are always happy to chat with customers while we wait or sit in the drive thru. As a bonus, it is extremely rare that they get an order wrong, and they never complain about fixing it on those rare occasions. Today, they also went above and beyond, and that's why I wanted to write this review: I put in my usual mobile order for a smoothie and sandwich. When I went in to get it, it turned out they were out of smoothie ingredients. To my surprise, they had my sandwich, a gift card for the value of my smoothie, AND my old go-to drink waiting for me! I haven't ordered this drink in ~2-3 months and the barista still remembered not only that I liked it but also that I get it without sweetener. I am so impressed! This is why I always go to the I-90/Reserve location and no others. Thanks for being awesome! Keep it up. :) read more