This Starbucks sits directly on Gallatin Pike across from Rivergate Mall and is connected to an Urgent Care center. This is a drive thru/pick up only location, as there are no seats inside or outside. I usually avoid this location due to its size, layout and difficulty to get in and out of, especially on a busy weekend day. However a recent craving for an Iced Shaken Espresso overtook this concern and I popped in. The drive thru line was deep, per usual, but the inside counter was empty. The staff clearly focus on the drive thru traffic, which is understandable, but they could do better at acknowledging folks at the counter. Once I was greeted, I quickly tossed my order in and within a few moments I had my glorious shaken espresso in hand! And I must say, I was impressed! I have had this drink a thousand times over and this location has to be top 5 for me. Only other concern was the cleanliness here, or the lack there of. There was trash scattered around the lobby floors and the counters were riddled with sticky stains and coffee spills from the morning. Overall, not my favorite Starbucks location, but it will certainly do in a pinch. read more

Starbucks - the outside of a starbucks coffee shop - Coffee & Tea Near Me - Madison, Tennessee

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Twice now I order caramel crunch Frappuccino and all I can taste is milk & ice not as good as they used to be not going here anymore

What can I say? I'm an Iced Green tea junkie!!! It's way over-priced like everything else here, but I guess I'm just a sucker read more

Starbucks - a coffee shop with menus on the wall - Coffee & Tea Near Me - Madison, Tennessee

This Starbucks always has quick service, I have ordered ahead and gone in the drive thru. The only complaint I have is the parking lot is super small and there are very few spots to park in as it is right next to an urgent care with designated spots. If it's busy it might be hard to find some parking. There are also no tables inside so you cannot come here to study/work like you can at other Starbucks locations. Other than that I like this location and it is in a great spot by lots of things and not far from the highway. read more

Fast friendly service. Biggest gripe they are out of sweet potato chips a lot lol Great job with the drinks! read more

Leaving Nashville and heading north, we wanted to grab a coffee before we went too far and had to wait until we hit Bowling Green, KY. While a turn or two away from the highway, this Starbucks was easy to get to and get back on the highway from. It's got a nice private parking lot but it shares a structure with a minute clinic which was a first for me. The staff were nice and answered my questions about some new items easily. The menu and set up was pretty standard for Starbucks - minus the fact that the pick-up counter is all the way at the back by the bathrooms. You wait way at the back of the shop and then have to wade through all the shop and the checkout queue which is kind of odd and could be really challenging for a wheelchair user, customers with kids, or someone trying to grab a seat, work, and grab their coffee when it's ready. . read more

Horrible service, they forgot my order and then messed up my order when they gave it to me. Happened before and happened today!

Slower than malassis. Can't even get your name right. " Can I get a name"? "Greg". There's a better Starbucks over at Glenbrook. read more

Starbucks - Coffee & Tea Near Me - Madison, Tennessee

Late in the day business meeting. Plenty of space in this small venue for our group of 7. Slow service....I mean....s-l-o-w service with a barrista who was very congenial but kept forgetting what the orders were and/or for whom. Wrote the order on the cup, but not the name...and at times mixed the cups with another patron's order. The Chili Mocha Frappucino (warm) was excellent. Pastries and other finger foods that might have helped our group a bit were sparse and stale. Will return if I'm ever back in the area...but hope for better. read more

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Eew. l just paid $17 for: a triple Macchiato that tastes like nothing but milk (no espresso in sight despite paying for extra espresso), a mocha Frappuccino that is basically ice and chocolate syrup (you can even see the ice visibly separated from the syrup) not in the least appetizing, and a mocha that tastes like chocolate water. First and last visit. read more

Pros: Super friendly folks, and did not have to wait long. Cons: They were pretty busy and the lobby needed some TLC. Pro Tip: On your birthday, you get a free coffee, go for the Venti! Catch this location in our Vlog on YouTube! https://www.youtube.com/channel/UCdUdlMFpgU73KIRDdTvO45Q/featured? Check us out on Instagram! @mkandtj read more

Starbucks - MK and TJ getting birthday Starbucks in Tennessee - Coffee & Tea Near Me - Madison, Tennessee

Did a phone order for a cafe latte and a hot tea- said 6-10 minutes. It took 5 minutes and order was correct. Not sure why others complain. It's way easier to do online order and pick it up than wait in a car line. read more

Starbucks are usually Starbucks, except for the staff. They usually make the difference ANY place you might go. Well, the staff here was VERY nice. They watched my laptop while I left for a moment. They made excellent suggestions while ordering. The only complaint this day was that someone left something in or on something for too long. There was a burning smell for a while. It was nice and cold inside while it was hot outside, and this makes ALL the difference when drinking coffee in the summer. read more

Starbucks - Coffee & Tea Near Me - Madison, Tennessee

I'm so sad this sb is temporarily closed!!! Hopefully they'll be back open March 19th like it says. I guess they're doing remodeling? Anyways, this Starbucks can be a little slower in the drive thru line then other BUT the baristas here are AWESOME!!! My dogs are my babies and whenever I bring them with me here all the baristas come to the window and talk about how beautiful they are. Which of course my fur babies love the attention (and the pup cups ofcourse lol). Idk why this SB has such low reviews, I feel like A LOT people only take the time to write a review when they want to complain. I worked in the restaurant/bar industry for 10 years and I know how hectic it can get sometimes. The only Starbucks I would give a bad review to is the one inside Goodlettsville Kroger lol. That one is a little ratchet lol. read more

This Starbucks has lots of bad reviews on Yelp, but they're either outdated or simply not true. It's great...everything you should expect from a Starbucks. I went on a Monday morning at 8:30 am to work here for a while. The service was quick, the staff was friendly, and there were plenty of places to sit. My only complaint is that the music was blasting, but isn't that a problem when you're looking for a study spot at any coffee shop? Don't believe the un-hype. This Starbucks is just fine. read more

Worst and slowest Starbucks ever. 20 minutes to get a hot tea. The staff was serving the drive thru and the inside counter was back up 10 orders deep. There were 3 employees working the drive thru and 1 working the counter. I will be looking for another coffee tea place and will not be returning to this location. read more

I'm not entirely sure why this Starbucks has such a low rating? I have go through the drive thru several times and they have done a fine job and the coffee is on par with other Starbucks. They are seemingly following COVID guidelines well too. read more

This has got to be the slowest, most incompetent Starbucks I've ever been to. That says a lot, since I've visited hundreds. I waited in the drive thru line for 35 minutes for one item, and no it wasn't during rush hour or anything. Actually still in line! This is the reason I typically visit the Goodlettsville location. Should've known better. read more

This location can be slow and has messed up my orders on occasion (asked for a half Splenda and they put in 5!). The staff is nice, but I've been sitting in line for 8 minutes with only one car checked out. But it's convenient so I keep coming back read more

This by far is the SLOWEST Starbucks I have EVER been to. OMG 30 minutes in drive thru for one drink. Never coming back. Trust me go somewhere else. read more

Consistently, comically slow. It is funny because they show no signs of improvement, ever. Worth a laugh, staff is always very nice.

This location has the same menu as most. This is a very small store. They had plenty of employees and they were fine as far as doing their jobs however I never saw a smile. The reason I am giving them 2 stars is the floor was dirty, the "line" floor where they were working was filthy and the cream/sugar area was dirty with overflowing trash. Must be in need of a new manager. If it were my store some heads would roll. It's Christmas time, would a smile be too much to ask for? read more

So on Sunday morning my friend and I sat at SB talking and drinking coffee. This guy spilled his vente coffee on the mixing counter. It went all over. He asked for a towel to wipe it up and was told they didn't have one. He then tried to use like 50 napkins. My friend and I helped him. The staff and the manager on duty knew there was a mess and never came out to clean it up...and we sat there at least another hour. It wasn't busy!!! They totally ignored the mess...and the rest of the shop. No pride or ownership at all!!! read more

Starbucks - Please note the overflowing garbage, mess on counter, junk under cabinet, and liquid on floor...that sat there for over 90 minutes... - Coffee & Tea Near Me - Madison, Tennessee

If you say you'll be open until a certain time, you don't turn customers away 10 min prior to your advertised closing time. It's bad business. I completely understand not wanting to work on a holiday. As someone who worked in the service industry for over 20 years I respect it more than most and worked more holidays than not. That said, either don't open, or be prepared to serve guests until closing, even if its the slowest day of the year. read more

I have serviced this location for over ten years, mainly because it is convenient to my salon. I sent my teenage daughter for two beverages. The girl at the window drops my part of the order, all over the outside of the car. She proceeds to tell my daughter, "if you still want that you will have to pull up, and it will be like 10 to 15 minutes!" No apologies, no offer for a free beverage, nothing. The line was wrapped around the building as it always is. I call to speak to the manger and basically feel like nothing was taken seriously out of our conversation. Customer service is non-existent these days. read more

One of the worst Starbucks I've ever been to. I was able to order right away and then the wait began. I waited 15-20 minutes for one iced coffee. There were at least 5 people working but only 1 making coffees. It wasn't even slammed. On top of that the inside of the store was quite dirty. The floors were awful and nothing was restocked. It was evident that customer service was not a priority here. read more

This Starbucks is a hit or miss! I have gone there every day for the past 8 years! Sometimes the coffee is good. Sometimes awful! The lines are ridiculous! Weekends I go to Hendersonville as you may as well park at this one! The people there are very friendly but they get my coffee wrong at least 4 days out of 7! If this continues I will start making y on coffee at home! read more

Their drinks are always great! The line for the drive-thru is just usually pretty long. I've never had a bad experience. The staff is always kind and goes above and beyond for their friendliness. This tends to be my go-to Starbucks in town based on their staff and quality of drinks. read more

Today, I went to Starbucks. Starbucks is literally my favorite place to go, I ordered my usual today then got up to the window and saw that my drink; Had to cups on it, I wondered why. So, I took the other cup off and it was leaking!!! They could have transferred it into another cup on top that it had way too much ice in it, I couldn't even get my straw in. The lady offered to help and poured some of the ice out, she was very nice. But, I've had problems with this Starbucks before. Both of us (My Mom & I) received drinks that did not taste like usual. Step up your game starbucks! read more

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It's a Starbucks. There isn't a whole lot of difference between them. The coffees, especially the bold ones, are always good, hot, and somewhat overpriced. The baristas are always very friendly but unhurried, and they no longer try to correct me when I ask for a large coffee. read more

I am a small town barista, well was. I don't care for yhe brunt flavor espresso that Starbucks serves up. However I do like the I pike roast coffee and will get a travel size take along to share at work now and again. I have gotten a travel box once before at this location, but today wow! So nice, had it ready upon arrival as well as walked it out to my car! Above and beyond that morning. read more

I've had very friendly customer service at this drive-thru location. It is relatively quick even though there can be a handful of cars in line. The process is speedy when paying with a card or cash, no receipt signing or having to fill out a tip form (just cash tips). I like this as it keeps the lines moving and probably means the employees get paid well enough to keep coming back- delivering good product with smiling faces. The drinks are consistent from location to location and pretty much everyone can find something they enjoy from the bucks. They keep adding new items to the menu and despite their being super mainstream they are quality and not insanely priced. My only complaint is that there isn't one more conveniently located near me which is a surprise for Nashville. read more

Not all Starbucks are the same, at least they aren't in the Nashville area. I've been to almost ten. Some serve food on plates, some have more sitting room (including outdoor tables) this one makes my drinks right. Not allow of them do. Oh, and they're friendly. read more

Starbucks - Quick service and they make the drinks the way I order them. Sometimes I'm fussy. - Coffee & Tea Near Me - Madison, Tennessee

Nice people. Don't bother with the egg nog latte because they have the flavor of warm milk. The pumpkin spice latte misses the mark as well. read more

It kills me that I can go to any other and get what I ordered no problem. This location has only been open a few months. Because it's close to my job I stop in. They NEVER have those green stopper NEVER. Ask for cinnamon dolce Latte, NO cinnamon. Next visit not syrup then no hazelnut what or who is the person that should keep up inventory? This is the worst representation of Starbucks I have ever seen. read more

I purchased two Veggie Artisan Breakfast Sandwiches. They were served to me frozen and uncooked. I've become ill after consuming them. I've reported this to the Tennessee Department of Health. read more

If you ever are driving by this Starbucks, stop by. I recommend it! What I had was the pumpkin spice latte, hold the whip cream. It was great. It came out fast, under two minutes, and service was friendly. This was surprising because there were a lot of customers. I came at about seven pm. If you go around this season, I'd definitely recommend. Update: also try the green tea latte. read more

This is the worst Starbucks. Two baristas stand and chit chat with huge lines in store and at drive through.

So we just got back from this Starbucks and they did not do very well. We wanted to try the new Smores Frap. As we were waiting we saw them catch a breakfast sandwich on fire. People in line were complaining on how the store has gone downhill since new management has happened. We were in line for about 15 mins and they were only serving 2 groups in front of us. When we finally got our Fraps, they were not expertly crafted at all. The graham cracker topping was not there and it seemed to be blended into the drink which made it feel sandy. Also no marshmallow cream. The only thing they got right was the heating of the Smore Tart which was really good. Surprised it didn't catch on fire. read more

The inside is just WAY too small. You walk to nearly the back to place your order, then step a few feet to the very end to wait for your drink. Then you have to walk all the way back through the store to get out. So you have to excuse your way through the people placing their orders, and the people waiting in line. And with it being so narrow it's a pain. They desperately need a larger space. I won't be back. Maybe I'll use the drive-thru but I won't go in. I'll visit other locations instead. read more