Not sure at all why the low reviews here! This Starbucks is fantastic! Every barista every time is super nice! Doesn't matter mornings, noon, night-always friendly! Of course the coffee is always good and so is the chai tea lattes! Looks like all other Starbucks, super clean and organized. read more

Great service. I like the double smoked bacon sandwich. Always clean inside and have clean bathrooms. I like the caramel macchiato and any of the pumpkin drinks. read more

Ordered the Java chip Frappuccino with an Affrogotto shot. Super delicious, fresh and tasty. The service was thorough, patient and friendly. The ambiance was soothing even though there was a rush of patrons. The temperature was cold as I supremely enjoyed and the music selection was mellow. read more

Starbucks - Restroom - Coffee & Tea Near Me - Lufkin, Texas

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Update: second morning in a row my granola was mushy. Yesterday wasn't just a fluke. This is a terrible Starbucks. It's clean inside with ample parking. However, I placed a mobile order. When I walked in, there were no mobile orders in the place marked for them. So I sat and waited. And waited. Finally after about 10 minutes they asked if there was anyone waiting on a mobile order. They were all sitting on a shelf behind the counter. I asked why they were back there, out of sight and was told it was because they had so many and people walk away with the wrong orders. I've been in a lot of Starbucks. If the Starbucks in Times Square, the evening before New Year's Eve, can figure out how to put orders in sight, I think Lufkin Texas could. Then I got my yogurt parfait only to discover that 2/3 of the granola was wet and mushy. I asked if I could switch but it was the last one so I could either get my money back and skip breakfast, or not eat 2/3 of what I like best about their parfaits. The woman at the counter seemed bothered that I interrupted the line, and then that the yogurt hadn't been opened and it wasn't past the date so it was fine. No, it's not fine and now I'm pissed off first thing in the morning. read more

Starbucks - Mushy granola - Coffee & Tea Near Me - Lufkin, Texas

Workers are so nice! They are very careful with the food and never mess it up, the drinks are to die for! You have to go here!

I was very happy to find this Starbucks no matter the reviews we all know the good or bad experiences are just a snap shot of what is happening at that moment. Fortunately I arrived mid afternoon and the service was exceptional, the staff extremely efficient and very friendly. I travel quite a bit and I frequent a number of Starbucks I found a lot of positives here it was very clean plenty of parking and very easy to get in and out. I ordered a Iced Vanilla Latte and it was excellent. No matter how frustrated the locals get they will keep coming back. Great places that serve up great products are going to be busy. I look at Starbucks like I'm going out to get ice cream I can wait without getting upset by some of their short comings and sit back and relax and enjoy the treat once I have it in my hands remember these are hand crafted specialty drinks not fast food. In this particular situation what's the alternative McDonalds? read more

Starbucks - Coffee & Tea Near Me - Lufkin, Texas

The staff is amazing and just such a great atmosphere! I went in, and like always, I never know what to order. I asked the girl on the cashier ALAINA and she was so sweet! She recommended a drink for me without hesitation she knew exactly what I was kind of looking for. She recommended a Tall iced vanilla latte w/ oat milk and blonde expresso... my god! It was amazing! Thank you Alaina!! read more

My infant has to drink his bottle in the cold in the parking lot ...and we have to drink our coffee in the parking lot because we came in at 10 minutes before closing. So I'm here in the car just watching the folks inside close. It's now 10:17 and I'm looking at them in the shop. They kick paying customers with a baby out in the cold. No customer service skills. At all. And my double latte is horrible and cold. And definitely not a double. read more

The girl working the register was not friendly.... when I asked about a new drink on the menus she simply said "I have not tried it, I have no idea. Is that all you want?" No I don't want a new drink you have not tried nor that you do not know if it is good or not. The frap was not bad.... but not memorable. read more

My go-to drink is a venti iced caramel macchiato. So good! But there's so many choices and flavor combos there's really something for everyone. The service is great at this location. I can always count on Sarah and Taylor to start my morning off right. read more

I placed my order at 2:53 on the mobile app. It should've been ready at 3 o'clock. I sat in the parking lot to wait for an open parking spot when I was able to park. I walked up only to find the doors locked There was an event. So I had to get in my car and get in Starbucks long line. first of all my order online should have never been taken if I couldn't walk up and get my drink inside the store. I had to wait in line and by the time I got my drink, it was almost 20 minutes and the girl at the window had the nerve to get on me and tell me I needed to have stopped at the order window and tell them I was here, even though she had my drink right there in front of her. I feel like if Starbucks can take my order online I ought to be able to pick it up how I need to pick it up and not wait in Starbucks long line. I am sure I will go back. Just not happy with customer service today. I think this could've been handled a lot different. read more

I stop at this starbucks on the way to Shreveport every time. and everytime the staff has gotten more diverse and friendlier. every time my order is right. read more

Starbucks in the middle of East Texas - 4 Stars. Starbucks open until Midnight in the middle of East Texas - 5 Stars! Even my local Starbucks in Houston doesn't stay open that late. read more

Starbucks - Store lobby. - Coffee & Tea Near Me - Lufkin, Texas

This place was dirty and slow. Our drinks were good but it look almost 30 mins wait.

I found this Starbucks location via the Starbucks app on a road trip. When I entered the store the Baristas said I must either order via the drive through or via the app and not in stores. There was no signage on the store or notification in the Starbucks app that this was how orders were being handled at this location. As a result I had to leave the store, place my order via the app in the parking lot and wait 12 minutes for my order to be ready (2 food items & 2 drinks). In addition, when I requested to use the restroom in the store, the Barista told me to walk across the parking lot to use a gas station restroom. Using a business's restroom when making a purchase is a necessity on a road trip. Also, it is clear to me that Starbucks isn't concerned about the community's health when they'd prefer loyal customers use a public restroom at a separate business instead of taking the necessary measures to offer their store facilities to customers making a purchase at Starbucks store. It's clear to me that rather Starbucks main concern is covering themselves by keeping loyal customers at a distance. Just so you know, other Starbucks customers who were sitting outside on the patio were aware of the fact that I was turned away from using the restroom and these customers stated that "it wasn't right" for Starbucks to turn away a paying customer. Starbucks' reputation of being a friendly, fair and tolerant corporation is failing. read more

This Starbucks has to be the best in terms of service...of all the starbucks I have ever visited. The people are so amazingly nice. The coffee tastes better due to this reason. This is a great place to stop when you are on the road on I-59. The restrooms are clean. Parking is plentiful. I think free WiFi (not very sure). There is a super-walmart right across in case you need to get some other stuff for your drive. read more

I give them four stars because there are a handful of employees that are top notch. They are friendly, knowledgeable, and seriously kill it when the parking lot, drive thru, and lobby are full. I am happy with my order 90% of the time. I know they cannot possibly be getting paid enough to handle all the business this place gets. That being said, they stay understaffed, especially during this COVID era. The hours of operation are constantly changing. You can tell when the OG crew isn't on the clock and the counter to pick up mobile orders is ignored. I sent my son in the other day to pick up our mobile order and he waited for 15 minutes before I came in and found our drinks with melted ice just beyond the counter. This happens a lot. There's a sign in the lobby with "now hiring" "free Spotify for employees" written on it. Maybe they should offer better pay and training instead? These employees are overworked. read more

My wife and I have one of those really long coffee orders. We know the order it goes in at Starbucks, we know the routine, they know what we're talking about... Get it, got it, done. However, stopping in this location last night before a 4 hour drive home they forgot the "3 Splenda" part of my wife's order. No big deal, but it didn't seem that hard especially when they asked "anything else?" and I said, "yeah, three Splendas for that second one." Nice drive thru service, though. But it was still a bummer to have to park, run in and get Splenda just because they left it out. read more

I give them two stars simply because when I asked for a refund after waiting 35 minutes for an iced chai, they didn't object. As the number of waiting customers grew, they just kept saying they were working on a big order. I understand first come first served, but if someone orders 15 drinks or more everyone behind the counter cannot simply work on that one order and make everyone else wait. Customer service was very poor, especially from the woman that seemed to be the manager on duty. read more

This starbucks is a great combination or efficient and friendly. I prefer to go to locally owned restaurants and stores, but I'm just not familiar enough with Lufkin to find a good local coffee place. The barista put in just enough soy milk and made is blazing hot so it could help keep my frosty finger toasty. So thank you to the Lufkin Starbucks for keeping me warm in a freezing cold training room at work! read more

This Starbucks was packed, slow, and mostly terrible on a Sunday afternoon. I was 5th in line, and waited behind 8 other people still waiting to get their drinks. By the time we finally got our hot chocolate and caramel macchiato, I was excited and thankful to the one girl they had making drinks for a crowd of people, until we realized that both drinks were not made right at all. I think she made a caramel latte instead of a macchiato, and the hot chocolate was more like hot water. Luckily, they did have some pretty cozy chairs we got to hang in for a couple of hours. The bathrooms were both pretty gross (I heard a little boy tell his dad about a spider inside, and the store was poorly organized. I also had the pleasure of overhearing one of the most racist comments I've heard in a while by the guy across from us who brought in Wendy's to eat in the Starbucks. I'll spare everyone, but I will avoid this location again at all costs. read more

I love going here. I usually get the venti white mocha frappuccino for me and the vanilla bean frappuccino for my son. If you use the app, they have more on there, than they do listed at the store. Such as, the Unicorn. read more

Its good to have. Very friendly staff. Big issue is that there is only 1 in town and the lines can get long (drive through or at the counter). read more

Got kicked out at 10:30 when they close at 11. She told us to get our stuff and leave.

Great service! Great coffee! Friendly and relaxing atmosphere! I spend more $$ here than at Wal-Mart! Starbucks Lufkin is a great place to visit after a long shopping trip! So enjoy it! And my coffee always tastes great! read more

Rude. Not clean and my drink was not consistent with what you expect from Starbucks. Will never give that location my money again. read more

Starbucks - What's with the straw?! - Coffee & Tea Near Me - Lufkin, Texas

Great staff, great coffee! I go almost everyday and it's alway wonderful. The nicest people work the window and are always kind and on point. read more

Uniformly poor service and poor quality product when compared to other Starbucks. They must be too busy on the highway to care about return customers read more

Went into Starbucks at 1720. I used the restroom and it was absolutely disgusting. If a public area can be this horrendous I can't imagine what's behind the counter. After seeing the restrooms I chose not to order. read more

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The restrooms are worse than gas stations and I am not exaggerating. My coffee is always burnt. The tables are never cleaned (it seems). The inside wait is just as slow as outside. I avoid this location at all costs and that's terrible because it's really convenient. read more

I come here often. I always like to order ahead on my mobile phone so I don't have to wait in line. The baristas are very nice and they always get my order right. Food is delicious! read more

Worst Starbucks ever. My drink is always melted by the time I get it. They are so slow getting the drinks to the customers in the drive-thru. This is ridiculous. From now on I will being getting my drinks from the Starbucks in Target!!!! read more

Ordered a drink but they ran out of it. They did not inform me but instead they had me sitting here and wait for my drink. I tried to order a different drink which is less money than what I had order, but they tried to charge with the same price. This is my regular Starbucks location but first time here at night and the experience is not so good. Also, they didn't even call out my cousin's drink so she could go pick her drink up. Poor service!!! read more

This is the lone Starbucks in a 30-mile radius so it has a tendency to be extremely busy most of the day. The fresh food offerings are slim but are delicious when you get the opportunity to try some. The customer service is excellent and they are happy to fill any order you can come up with. read more

I get a Triple Espresso with 2 Raw sugars. The Barista's are So Friendly and the Service is Always Great!!! So Are the Drinks! Top-Notch Service. read more

I always go here for my Starbucks, but this time was the last straw. I ordered a dragon fruit refresher with lemonade and when we got to the window she handed us a dragon fruit mango refresher. After politely informing her that they had mistook my drink for another, she proceeded to come at me with a harsh tone saying "Then you need to make sure you order the right drink when coming through the drive-through". She gave me the dirtiest look as well. I was completely caught off guard, I would have never thought I would ever be treated in such a disrespectful manner especially at such a prestige coffee house. She then proceeded to tell us that we needed to wait by the umbrella area for them to fix the drink which we did. Another employee then brought our drinks out and when he did so, we realized the drink was now just a lemonade refresher. I've never had an issue at this Starbucks and I really hope that they reevaluate their employees. read more

Worse experience at Starbucks ever. I stop by while driving to Houston, yes they where busy but it's funny how people who order after me received th read more

Amazing coffee and tea! The food is really good. The service is really great as well.

I love this Starbucks so much. The staff are so friendly, and always have the best smiles on their faces. They are patient and helpful with drink orders. I love coming here because of the people almost more than I do for the coffee! Thankful for this place of business! read more

Great place to get a hot cup of coffee. Friendly staff great customer service. Clean bathrooms.