24 hr drive thru!! Probably just for the holidays, though. Parking and the drive thru is a cluster. Not enough space and you have a lot of traffic to contend with. Drinks are up to franchise standards. read more

I am the biggest Starbucks fan; at the drive thru, inside the cafe and at home in my coffee maker. Some are okay, some are amazing and I have been to two crummy ones. This is fine, and thank God, because the next nearest is 30 miles away. Sometimes the strength isn't consistent, but recently, its been great. Keep it coming. read more

I have visited their drive thru a few times for both drinks and food. Each time I've been very happy with their customer service. Also, and most importantly, the drinks are excellent and highly caffeinated!!!! read more

Never never never again. Took 45 MINUTES to get through that drive thru line! If the curb wasn't so high, I would have dodged out of there. Once at the window, we had to wait 15 MINUTES just to get an iced coffee. That's right, a coffee on ice. No apologies, no acknowledgement that it had taken so long. Some of the worst customer service I've experienced. read more

This location is so ridiculously slow! It almost always takes 20mins to get a drink that takes 5mins at locations that are much busier. I'm not sure what the issue is here, but I'm pretty sure I'd get a drink faster in Santa Maria or Buellton, including the drive time. read more

I take back my last review of this place. It has really gone downhill in the past couple of years. I've been going to this one forever because I live a lot closer, and I loved the staff. But in the past couple years all the people I've known that worked there have left, and I recognize no one. I've been going out of pure loyalty at this point, thinking maybe the newer baristas just need some time. Nope. This was by far the worst experience I've had at any Starbucks. I went one evening to study. I set my things down and I went to order a drink. I stood behind this guy who I'm pretty sure worked there (he was holding a green apron that was folded up). First, it took forever. Him and the barista at the register (she was short and was wearing glasses and a long skirt), we're laughing and joking around, and the guy had already finished ordering. Then, he finally walks away, and the barista looks at me, and walks away to the back. No "Hello" or "I'll be right with you" or anything. I was thinking maybe she went to the back to grab something, but I was standing there for a couple minutes and she never came back. And none of the other baristas acknowledged me either. So I just turned around and sat back down. So I just studied without getting a drink. And I'm using the term loosely, because I couldn't concentrate. The baristas were being so loud, talking (having inappropriate conversations) and laughing and messing around, and it didn't even look like anything was getting done. And I wasn't the only one getting annoyed either. The few other people who were trying to study were getting annoyed as well. Lastly, it was weirdly hot and humid inside the store. Which was weird bc it was a cold night, and I was sitting under the air vent. 0/10 would NOT recommend. Maybe I'll try my luck at the other store in town. read more

Drive thru: Slowest one yet. Even when there is nobody in line (which is rare) they take forever. They run out of something every time I have gone through such as cups and certain flavors. Anyway I hate this Starbucks . Never had a good experience. And as far as the design of the drive - thru... Just fix it already. People are rude and don't let you have your turn in line because of how it is in the Parking lot . Sucks they are the only ones in town with a drive - thru. This has been happening for years now . Won't go back read more

Service is good most of the time and most the time the drinks are made exactly as ordered however there has been a few times especially with online ordering where orders are totally overlooked. The one issue that I hear about time and time again and I have dealt with myself that I think is pretty typical for a Starbucks as long wait. The wait time actually seems to be significantly longer in the drive-through it is not a place you can can stop for coffee real quick. read more

Just like any other Starbucks, except coming from LA IM USE TO FAST SERVICE and this place just didn't know what the work fast means

3words come to mind..slow slow slow! Horrible location set up blocking traffic

Placed my order through the drive Thur tonight and took 20 minutes from placing my order to meeting the guy to pay and get my drinks. When I did get my drinks 1 wasn't made correctly and the other was mildly warm. Who knew drinks take up to 20min to make mildly warm read more

At 7 in the morning, when I walked in, no one was in line so I walked up to counter and was not acknowledged. Two more customers came in after me and finally the 4th customer received a "Hi, welcome to Starbucks!" I ordered 4 holiday drinks so that I could get the free, red, reusable cup that my inbox was inundated with, and was told that they were out of free cups. The man behind me in line proceeded to leave and I suggested that they shouldn't advertise this if it wasn't happening. The employee told me that they had been super busy this morning and I related that there was a lot of morning left. So, I got my drinks and got out of there. My nephew drank the eggnog latte and said it tasted like bath water and milk, but bath water is warmer. His coffee was cold. Starbuck's app, advertising, and emails are misleading and their coffee sucks, thus this review. read more

Worst Starbucks I have EVER been to. So, first off.. very rude service and look like they hate their job. Also, very slow for a very busy Starbucks. Maybe, they should have more staff and better training. I do feel bad that they are always busy I know how that feels like. They over sweeten my drinks all the time!! Wth?!? Also, very small Starbucks. I don't go there anymore. Don't go if your in a hurry read more

Apparently mobile orders for this location does not jump you to the head of the line. This is my 3rd mobile order at this location and I watch people come in, place their order and receive it before my mobile order. I can see my cup sitting by the sink with the label on it while walk-in customers are served before my order is even started. I always have to ask them for my mobile order then they'll start to make it. I have great experiences at the Buellton and Santa Maria (South Broadway and E. McCoy) locations. It takes approx 11 minutes in the Lompoc location before I get my mobile order when it should take 4-8 minutes according to the time on the order when I place it. This is my hometown location. I've also gone back through the previous posts and noticed the majority of the posts were for slow service inside as well as the drive thru. I also noticed not once did a Starbucks manager from this store post any apologies or correction to their service on any of the posts. Goes to show how customer service is viewed by the management team and owner at this location. They don't care. read more

This Starbucks is SO SLOW. I've been here probably 20 times and every one of them has took me 15 minutes or more to get through the drive thru every one of those times (and that's counting from the time we actually get in the actual drive thru lane) read more

It's a lot less comfy since the rebuild. They replaced all the chairs with bar stools. I might go there after my favorite coffee shop is closed, but the wait is much too long. I'll just go to McDonald's. read more

Staff is really friendly but I refuse to go through the drive thru. It is super slow and super inconvenient to try and get into it and wait without avoiding other cars driving past you in the parking lot. read more

35 minutes in the drive thru. This is acceptable only if I am receiving a full steak dinner with my coffee. Mobile orders are the way to go. Hot and ready every time. read more

This Starbucks used to be the bomb I don't know what happened recently besides the other new one coming in over on Ocean but they suck a mean one cuz they're slower than hell read more

The baristas here go ABOVE and BEYOND what any barista would do. They know my order the second I walk in the door, and make it right everytime! Even though it can get busy; the baristas keep cool, calm, collective, and have everything out in a timely manner, say thank-you, and with a friendly smile on their face. You definitely don't see that at many local coffee shops. As for the previous comments saying it's "Walmart style coffee," it is most definitely not. Great customer service, great products, and giving LOCALS a JOB? Definitely worth coming here. Good job Lompoc Starbucks! read more

Went there around 3pm on 5/22. Employees working the indoor registers had very bad attitudes and were extremely unhelpful. Also, I know from working at Starbucks in the past that allowing customers to use the phone for a quick call is permitted if it is a local call and these employees were unwilling. I know the most important aspect of being a barista at Starbucks is attitude and these ladies failed big time. read more

Most of the time I am satisfied with the service at this "particular" Starbucks but today really was unpleasant. First of all, the girl who took my order ended up being the same one to make my drink, the mocha coconut frappucino. I specifically made it a point to tell her that I wanted it to be "light", replace the roast with 2 shots of expresso, and that I still wanted the whip cream, choc. syrup and toasted coconut. When I got my order, it was a regular mocha frappucino, and did not have the toppings I requested at all. When I told her, she rolls her eyes, and asked me if I ordered a mocha frapp or a mocha coconut frapp. I told her the mocha coconut frapp. She then proceeds to dump the drink that was made into the trash real hard like some kind of child having a temper tantrum, as if I was inconveniencing "her". I didn't get the order wrong .... she did! Her attitude stunk. I consider myself a fairly laid back person. I don't get into conflicts with people very often, and this is the first time I have EVER written a review, but she really pissed me off with her stank attitude. Before I left I asked her what the manager of this particular Starbucks name was and if s/he was in. She told me his name but that he would not be in until next week. Whatever. One other thing, another reviewer here stated that she usually orders the same thing. So do I, and as she stated, it ends up tasting different. When you think about it, you don't really know if they got your order right or not, but you have to really wonder when you doesn't consistently taste the same. read more

Don't bother getting anything blended here; they overblend the frappuccinos until they're no longer frappuccinos, just slightly cold syrup. Gross! The hot drinks are hit-or-miss and I've had too many experiences where I regretted my purchase or literally tossed my drink and gotten another from Santa Maria. I think it's probably a bunch of lazy kids who work here. I've had Starbucks everywhere and this one is definitely the worst. read more

Be ready to have your drink screwed up here. They are never aware of any Starbucks promotions either. This has happened twice, once inside, once drive thru. Had to go back, polite as can be explained what happened and both times was smirked at by different teenage baristas. Done with this location, you're better off going to the Vons Starbucks further down the street. read more

This is truly the worst Starbucks I've ever been to. I don't see why the drive thru takes 30 minutes to get through. And my drink is never right and never costs the same each time I order it. I know the policy says if it's not right we'll "happily" remake it, but trust me they're not happy about it. And this isn't specific to this location but can Starbucks please get some almond milk?! read more

I always get the green tea frapp with raspberry and soy. Came here got it and it was extremely sweet. Like toothache sweet. On top of that they ignore you completely and you have to tell then your ready to order or if you need a straw you have to ask for one, otherwise you have a frapp drink and no way to drink it. The espresso barista especially seemed like she did not want to be there because she gave the worste customer service ever for Starbucks. read more

Horrible service. Took 45 minutes to get our drinks. The baristas were in a horrible mood and tossing our drinks at us. By the time we got out last drink our previous hot drinks were already cold. read more

Truly the worst Starbucks I've ever been to. I worked for Starbucks for over 4 years at the busiest store in a large town, so I've been to/worked in my fair share of stores. This one is consistently busy, but the staff seem to care very little about that. There seems to be a lot of partners on the floor doing nothing but talking to each other and avoiding eye contact with customers and customer service. I have consistently waited for my drink in the cafe for over 20 minutes. There needs to be some better training at this location. read more

I love starbucks! I'm a twice a day costumer! My boyfriend and I just moved here and we stopped by a couple of weeks ago for a for some nice chais and a good atmosphere to take break before we finished the rest of day. Before we walked in I noticed that the trash cans outside were full and the trash was scattered all over the place. The place inside was WORST off then the trash rolling into the streets! DIRTY AND GROSS this place was horrid and smelled like puke!!! At first I just thought they might have been busy and not have gotten around to cleaning, but there were 8 people in the back and there was no one there -_- while we were ordering the cashier was rude and never even looked at us! She also freaking coughed all over God's creation! Just please cover your mouth. :( We ordered a iced chai and a refresher and waited about 11 minutes for the drinks and they never even called them out :( They might have had better days, but sadly we will not be going back. read more

I love this place! They know me and my drink. Super friendly. Go! Enjoy! Tell them Shannon with the Venti coffee frapp made with 2% milk and whip cream sent ya!!! read more

Probably the worst experience I've ever had at Starbucks. I'm continuously disappointed with the customer service at Starbucks locations. I posted a clip (video) of a little glimpse of what happened. He was very rude from beginning to end. In the video you can see him impatiently handing my sister the drink, not looking at us at all. He also got water on my sister while shaking the water impatiently. read more

Completely unprofessional...was sitting inside doing homework and enjoying a drink, then I hear one of the employees crying in tears to her friend about drama with a guy....then realized they were holding up customers, and moved to end of counter to finish their drama story, while on shift (assuming since she's behind the counter)....completely unprofessional, no one comes here to hear other people's highschool/college guy drama....staff are friendly, but that's un-sat read more

This is the slowest Starbucks I've been to, both walk in and drive-thru service is bad. Not worth the time and money

This place is great if you are not in a hurry. Take the time at home and make yourself a great cup of coffee and save like $10.

My most recent visit was very dissapointing and upsetting. I ordered my usual drink (Triple Grande Soy with whip two pump Mocha) and proceeded to take a sip when it was done. First, it was foamy. Second, it had no espresso. I thought the foam might be a small layer on top so I drank a few more sips and it was more foam. I informed the barista, "Stevie", that it was foamy. And do you know what he did? He argued with me about it. He took the drink back and said, "Well, it feels heavy." Yes it does, Stevie, it does feel heavy. Am I supposed to feel all better now?!? He proceeded to scoop the foam off the drink and said, "You did order it with whip." Right again you are, Stevie!! I was so pissed that I finally said "GIVE ME THE DRINK BACK!" To which he gave me that "don't hit me!" look, probably thinking I was going to reach across the counter and strangle him. But I was just irritated because he and I both knew he goofed up the drink. He went on break and another girl took his spot, whom I asked to re-make the drink. And, it was the same excellent triple grande soy with whip two pump mocha that I have been drinking for 8 years. I let her know that the other barista didn't put espresso in the drink, hoping for maybe some empathy, or even the possibility that she would let a manager know. But her reply was, "OK - have a good weekend!!!" Starbucks is losing my market share for 12 months. That's how long I'll boycott a business after an excessive number of unsatisfactory experiences. Carls Jr. in Lompoc is on my list until 2010. Adam Garth read more

Waiting for 15 minutes for a pumpkin loaf. Should have known better than to stop at the slowest And least efficient Starbucks in the land.

This was one of the worst experiences I have had at a Starbucks, they were super backed up honestly not worth the wait. They keep giving our drinks out of order and had to wait even longer causing the warm drinks to get cold. When we asked them to re do them the workers were being very rude and had the worst attitude. Will not be back read more

Very impressed with speed of service and how kind and polite everyone on the floor was to each customer. Also, the store was very well kept. No trash on the floor and the condiment bar stocked. I've worked for Starbucks for 9 years so I have a lot of experience with bad stores. Role model store. read more

I wish I could give this place zero stars. This is consistently the worst Starbucks I have ever been to. Despite being the only game in town, they are always understaffed- which means it'll take you an average of 15 minutes to get through the line and receive your order. God help you if you order warmed food or anything besides drip coffee- you'll be waiting forever. Figure out your shit, Starbucks. read more

Nice note from manager and the problems seem to be solved. Have been back a number of times and staff attitude is better and the awful music is gone - replaced with more mainstream music at a far lower volume read more