The food and drinks are always good, and the store is always clean, but the staff are not very friendly, especially if you go inside to order. I've frequently had to stand and wait for several minutes when it isn't busy for anyone to acknowledge me. That being said, this doesn't seem like the baristas faults. They aren't just standing around doing nothing, they're reorganizing the whole place or something looks to be broken on their end. This tells me that they're more than likely just overwhelmed, not purposely being rude. Seems like management (local or corporate) should step in and help these young people. read more

This small Starbucks location was a warm environment, had kind employees, and was a good place to do a little bit of urgent work. My peppermint tea was perfect. read more

Starbucks - Inside - Coffee & Tea Near Me - Lexington, Virginia

Coffee was nice. Pike Place is always mellow and satisfying. I love a London Fog with Lavender cold foam. But this one was hiding a broken tea bag and my cup is flaring in tea leaves. Not a nice experience. However, Cafe was clean and the baristas were efficient. read more

Starbucks - Nothing worse than having the foam on your London Fog hiding the evidence!! A mouthful of tea leaves is not nice. - Coffee & Tea Near Me - Lexington, Virginia

This location has been rude on multiple occasions. I ordered a pink drink today. They made it wrong (it wasn't even pink), so I brought it back to get a new one. It's their policy that they will remake drinks that aren't made correctly. They gave me a drink only 2/3 of the way full. They said they can't fill the cup all the way if the drink has light ice. I've gotten drinks with light ice for years and have never had this problem. They refused to fill my drink. I always leave this location disappointed read more

Starbucks - Pink drink - Coffee & Tea Near Me - Lexington, Virginia

For such an expensive place, it would be nice to say the drinks were good.... unfortunately that's not the case. I've been burned one too many times here. My last drink literally tasted like there was no coffee in it, and Im actually convinced that AT MAX it had one shot. The shaken espresso is supposed to have four I've attached a photo so the coloration can be seen. This drink was supposed to be over $8 (I used stars so I didn't pay that much but still)..... I ordered a brown sugar shaken espresso with no cinnamon sub almond milk with sweet cream foam. read more

Starbucks - drink - Coffee & Tea Near Me - Lexington, Virginia

Oooooooh boy. This one's not ready for prime time yet. Lexington, VA is, amongst other things, a horse show town. Horse show people start early, and need caffeine. So we were all so excited to see a Starbucks here! Except... after placing an online order on day one of the show only to find the store wasn't open on time, we then came back three. more. times. to try and pick up said order. Store not open, and staff super rude about it. Day two? Not open on time. Day three? Nope, also not open on time, though at least by then they'd shut down the online order option. And by day three the staff inside the closed store weren't even making eye contact with the people outside or answering questions about when they thought they'd be open. Starbucks corporate, it's long past time to intervene here. This store will make you scads of money if, you know, it was remotely functional. Thank god they're building a Dunkin... read more

Very inconsistent, about a 50% chance you will get mildly flavored hot water. Beyond disappointed. Don't have the time to go back point out the problem. I'd be a 2x per week at least customer if it actually tasted like tea/coffee. read more

30+ mins wait time for a MOBILE ORDER. The problem is, I don't know the wait time until AFTER I pay. I could have gone thru the drive thru in half the time. read more

Short staffed. Rude customers. "No ordering inside, cafe closed for ordering." But you have time to complain when people come in prompting them to order on their phones while we watch you work. Corporates gotta figure those place out. read more

Quite possibly the worst Starbucks in the world. Unbelievably slow service in the drive thru. Poorly trained staff. Corporate might want to consider shutting this site down because it is a blight on the brand. read more

It's just plain sad. Ordered two drinks - iced blonde vanilla latte and a peppermint mocha. The ice was melted and the milk tasted bad. The mocha tasted burnt. I waited in line for 45 minutes for 3 cars in front of me. The interior of the location is what you would expect. Last time I willingly go to this one. read more

Working at a local coffee shop, you learn the importance of good customer service and this particular Starbucks needs a good lesson in that. They don't say "hi" when you walk in the door and they won't even acknowledge you until you've been sitting at the register for a couple of minutes. Long wait times for drinks, the employees are rude, and I will not be coming back here. read more

Never sure when the store will be open. On numerous occasions the store was not open during posted hours. One day an online order was accepted when the store was closed and frequently when the store is open, online orders are not available. Not knowing when the store will be open is frustrating enough, but when a staff member is rude, it makes the experience shocking and unacceptable. Have visited Starbucks throughout the United States and a few in Europe, this store is about the worst. Overall, this particular store seems to be mismanaged. read more

I have to agree Jessica K on this past Sunday , I waited inside for 45 minutes for a Coffee and London fog tea.. people galore waiting longer than I.. yes one girl with bad attitude it seemed liked she enjoyed PO'd customers but other 3 working the best they could with short staff! I'm from the mid-west never have I ever waited more than 10 min with a short staff and yes need to step it up here with better service! Thanks to the gal with long dark hair pulled back at least saying thank you for the wait..she was the only that Acknowledge this..the girl smirked about it! We come out quite often so will not give on this establishment unless it continues ! PS my London Fog and my long awaited hubby''s black coffee was great! One positive for the day ! read more

More than half hour waiting with kids in drive thru....plenty folks waiting inside the same amount of time and longer. It's not good to see that...I have never seen wait times of this length at Starbucks ever before. Not to mention, they never have food left once it's your turn, and on 10/27 they put up signs that they are out of ALL pumpkin for the season. Halloween hasn't even happened yet! What the heck? The owner or whoever is in charge of this location needs to do a far better job prioritizing customers and their time over profits. Today after our long visit, I end up without any coffee because they are out of not only pumpkin but all the fall flavors as well, and my toddler got a dry bagel in a baggie without any cream cheese or topping of any kind. When I went inside to advise of this and the issues (mind you people inside told me they were waiting over an HOUR for their orders) the employee barely looked at me (she did have an attitude) and she didn't offer an ounce of empathy or customer support, not even a small apology...she just turned to a fridge, grabbed a cream cheese pack and handed it to me. The store was packed with people in the same boat, none with their orders complete. I understand employees can get swamped and it's not their fault that corporate doesn't support them. So someone need to figure something out here for this site. It's the worst one I've ever been to, especially coming from major cities. This would shutter in days in any metro area... Needless to say, we live here and our family will not be returning unless things change and reviews turn up. And yes I really hate to leave a bad review but I would hate even more seeing others wait the same way or pay for crappy service or poorly-made drinks and foods. My advice: skip the trouble and go to Nelson or Main Street for coffee. Or go to Road Map - probably the best coffee in town, honestly, even if it's a few minutes further down the road. Support small businesses instead and those that care for their clientele. Corporations in Lexington might seem nice at first, but it clearly just continues to take away from any remaining charm in this place. read more

I want to give a big shout out to Cameron. Thank you so much! I forgot my wallet on Saturday and realized Wednesday I must've left it in Starbucks bathroom . Cameron and the other employees were happy to see me and had been trying to figure out how to contact me. I cannot thank them enough! On another note every time I've ordered my coffee it has always been good. Again thank you ladies! read more

This is literally the most unreliable Starbucks Ive ever frequented. They seen to always find reasons to close early. Close the lobby, etc. i would say Im being harsh but I was in Lynchburg VA just shy of 30 years. All of the startbucks locations there combined didn't close early and as often. read more

Don't waste your money! I've given this location too many tries to be good because I'm limited to the few food/drink options we have in lex. Lexington finally got a Starbucks and everything I've had has been horrible. My drinks never taste like coffee. I'll get a white mocha or blonde vanilla latte or any drink really and the drink tastes watered down or just flat. I'm not sure if it's their milk products or coffee, but it's bad. If I can, I stop in Charlottesville to get the same drink I would get at the Lexington location, and the drink would taste completely different. read more

With a brand new opening and the holidays upon us you expect some slow service, but NO service is another matter. We were asked if we were ready, but were still deciding which meant to the barista that we no longer existed. To be fair, he was training someone new, but all it takes is a quick " are you ready now", take our order, and go back to training. Good thing we have a local coffee joint that was able to serve us quickly (even while training someone) and a new Dunkin opening soon. Starbucks as a whole normally is in your face the minute you walk in, but this location has a number of things to work out to remain a viable coffee option long term. On a positive note, the use of an old bank building is a step in the right direction to utilize existing buildings! read more