This location is so unbelievably slow compared to other locations. The staff is friendly (most of the time) but my order is never ready on time. I usually end up waiting at least 10 minutes longer than the app says it's going to be ready, and the store won't even be busy when this happens. read more

I ordered a Carmel Macchiato while traveling back home from Kentucky. The drink was awful, no caramel and the drink was lukewarm. Starbuck is too expensive to get subpar drinks. Although I was the only one in the restaurant, it took several minutes for someone to service me. The area was clean. read more

This drive thru is always slow. I am always waiting for over 10 min in line. Is this standard wait time? Seriously.

WORSE STARBUCKS IN THE WORLD!!! ABSOLUTELY TERRIBLE! There's only one worker doing everything . Where's the staff?!?! I had to wait 30 minutes for a tall strawberry refresher‍. Where's everybody at????? The new ceo sucks ! WORST CEO EVER! Never coming back . Poor girl doing all the work by herself... she needs a raise ! They're always out of food as well. GET IT TOGETHER!!! read more

Favorite Starbucks. I've been to ~1000 but this is my go-to, not just because its close to my kids daycare but the people are indeed the BEST I've come across. The manager is friendly and interested, even during crazy COVID times. The staff are witty, fun and engaging (mask or maskless in Before Times). I once told them I would write a review mentioning the great customer service from Justin, Matt, Jeshua, Tyler, Johnathan... now I've done it. My 4- and 1-year-olds approve too. read more

Starbucks - Bedhead blonde 1 year old cheers in enjoyment for a Starbucks Vanilla Bean Scone - Coffee & Tea Near Me - Lexington, Kentucky

Not so friendly person took my order yesterday. Acted like I was bothering her because she had to take my order, coffee was decent, tasted burnt. Way to expensive read more

Still sitting in drive-thru line after 20 minutes......... coffee then not hot...seems like the improvements that got me back here have disappeared....sad....may be short staffed? read more

Pretty racist crew. If you're black they will treat you as if they don't see you standing there to place an order. On 3/29/2024 at 12:00pm I visited this location. I walked into the store and held the door for a Caucasian man who walked in behind me. I walked up to the counter, the Caucasian man walked behind me and we stood there waiting for about 5 minutes before worker named: JUSTIN walked to the front and immediately addressed the man first asking how he could help him. I stood there in disbelief. Luckily the Caucasian man said "she was here first" and Justin looked over at me as if I was a ghost and said "oh have your ordered". I told him no and placed my order. Not only is Justin's behavior racist but it's disgusting. If you don't want to serve people of color then please go jump in a lake and swim with the fish. That is all. read more

I ordered a grande shaken espresso with coconut milk and this is what I got (seal isn't broken, it hasn't been drank from). For consumers sake I think they should have put it in a different cup. And if anyone is wondering what that actual liquid level is to the Grande Shaken Espresso w/ No Ice is, here it read more

Starbucks - Grande Shaken Espresso w/ Coconut milk No Ice - Coffee & Tea Near Me - Lexington, Kentucky

Fast and friendly service. Clean cafe. Hate that they run out of certain foods each day. Do not try the. Ew chicken sausage bacon gravy bisquit because it's horrible despite what they say. read more

Starbucks - Maple Pecan Frap - Coffee & Tea Near Me - Lexington, Kentucky

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Timely response to your order and very friendly. If you are lucky, Matthew will take your order and draw your name beautifully on your cup. Would definitely come to this Starbucks again. 4/5 stars because there is not a lot of indoor seating. read more

Starbucks - Coffee & Tea Near Me - Lexington, Kentucky

It is APRIL 16TH 2022 10AM ...Whoever the guy is who works the register didn't greet me UNTIL I stood at the counter for a minute.(I noticed he greeted others while waiting on my drink/food AS SOON AS THE DOOR OPENED) even kid around with them . (as if purposely showing he didnt want to speak to me)I thought that was strange. Karma came quick because he spilled a custumers coffee (inside i laughed) anyways I waited 8mins for my sandwich and Then another 7 for my drink (everyone knows u want your drink 1st food LAST smh) by the time I got home had to reheat it .it wasn't a terrible experience but a distasteful one for sure so much so I decided to leave a yelp review I'll be headed to a different one Do NOT GO TO THE ONE ON RICHMOND RD NEXT TO GIGIS !!!! read more

Service left a lot to be desired. Asked as barista was handing drinks which one is this (mind you it's 530 in the morning) her response they have stickers on them lol ok that tip went right back in my pocket. Have a blessed day. read more

This Starbucks is busy at every time of the day, and the parking lot/drive-thru set up is a nightmare! No matter how busy and crazy, I am always blown away with the staff at this specific location! They are always positive, welcoming and quick with the million orders they are dealing with! read more

I honestly have to say that Richmond Rd. Starbucks generally gets my order correct but in the past few visits they've fallen short. Now depending on who I'm able to tell about the error, they will usually and kindly fix the problem. Hopefully, the new manager will live up to Johnathon's legacy! read more

My favorite local Starbucks, located at the end of my street. This is time I came in at 3:00 on a Monday, and there was plenty of parking and no line. If I were there to work it would've been quiet and plenty of sunlight coming in from the windows. I tried the caramel cloud macchiato which was AMAZING! I get an extra shot most of my drinks I order because I LOVE it. Service was nice at the register to picking up my drink from the barista. Check out my full review coming up on latteshots.com read more

Starbucks - Caramel latte and caramel cloud macchiato - Coffee & Tea Near Me - Lexington, Kentucky

I've not had a bad experience here. So why the two stars? I meet my ex husband here on days I get custody of my kids. There has been COUNTLESS times the opener doesn't show up. I've even checked the hours to make sure they open at 5:30 and not 6. It's definitely 5:30, however, 9 times out of ten, I'm waiting in the drive thru at 5:45 and no one is there yet. I'm really surprised more people haven't complained or that they have changed the staff to someone more reliable to open. Don't mess with a momma and her coffee Update: On 2/17/2019, I sat in the drive thru at 5:48am for about 5 minutes and no one answered. I drove around the building to park to meet my ex and I saw an employee in the building. If you open at 5:30, you need to be READY at 5:30. Not still doing tasks to open. I'm very surprised this hasn't been addressed still. read more

I would have given four stars because no indoor seating, but hey gave me a free refill though sew props. Plus if I had a biological sister I think I met her. Classy. Everybody nice, pros. read more

This place is a health code violation! One of the Baristas was using tongs used for grabbing food to smush the trash down! Another sneezed into her shirt and then continued throughout her preparations. The I pointed this out to cashier who told me his hands were clean after handling money and pointed out the issues who processed to make the food I ordered without washing his hands. Needless to say, I am not going back to this location. Don't eat here unless you want to get sick. read more

Arguably the best Starbucks in town. What makes the Starbucks different from the others is the staff. They go out of their way to get to know you and create an atmosphere that keeps you coming back for more. read more

Starbucks - Now has a bar! - Coffee & Tea Near Me - Lexington, Kentucky

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Starbucks coffee isn't the best. But it's convenient, with a zillion locations, and fast drive-thru service. So, when I need a quick coffee fix, this is the Starbucks that I frequent most. Even when the drive-thru lane looks long, it moves quickly. The employees are always incredibly friendly and helpful. They never bat an eye if you place an unusual order. There's really nothing to complain about at this location, besides the slightly burnt taste of the coffee, which is a problem at every Starbucks. 4 stars on the chain scale. read more

Ugh. This is the first time I've been to this Starbucks since they remodeled a year ago. They took out ALL the seats!!!! This place is literally just a "stop and go" Starbucks. I was looking forward to enjoying the holiday ambience. While I received good customer service, I'm deeply disappointed. read more

Staff isn't friendly and take forever to take your order in the drive-thru. They have repeatedly gotten my order wrong and even charged me extra this last time for a tall mocha cookie crumble frap. They charged me almost $8!! They didn't put any of the cookies in it and didn't add caramel, like I requested. I even asked again at the window, but the girl lied and said she had put some in there, even though she clearly didn't. Makes for bad business. read more

This location had a long drive thru line so my husband went inside to order while our dog & I waited in the car. He came back out pretty quickly and said the "guy at the counter was incredible, he was the best Starbucks guy ever!" My hubby is a big Starbucks customer and I knew this was a serious compliment! I asked hubby want was the guys name but hubby said he didn't have a name tag on. Hubby did say that the whole staff was great because they were really moving that line fast. read more

By far my favorite Starbucks in Lex. Employees are always so kind and thoughtful and drinks are accurate! Always seem to leave this location with a smile on my face, especially when using the drive through! Awesome job folks :) read more

I stop here several times a week on my way to work. I love the attitude of Johnathan, who always cheerfully greets me in the drive through. It's nice to have someone that knows your order and corrects the barista when she messes it up, without you having to tell them! read more

I prefer local coffee shops, but on occasions I meet friends for a hit of caffeine and some nice conversation. This on is hit or miss in my opinion. The staff at this one are either the best thing ever or working zombies. Don't worry the zombies here don't bite. Well, at least not yet. The store is always clean. The staff as I said before are hit or miss. My last time here, the store was closed. They were doing something. They had a coffee cart outside with a note that said. We are closed but will open on blah date. Blah that. We drove around the corner to the next Starbucks. Take ZombieBucks. read more

Not all Starbucks are created equal. I've been to Starbucks all over this country, including the original in Seattle and service and product availability varies from location to location. Despite living close to this location for almost a year I had yet to be inside this store until this morning. I met a friend for a meeting this morning around 9AM. I walked in and it was quite busy as most locations are around this time. I set my iPad down and got in line while waiting for my friend to arrive. The baristas had the line moving quickly, almost too quickly. It was great. I put in my order, grabbed a seat and waited for my name to be called. Before I knew it, the barista brought my oatmeal and coffee over to my table! What a great surprise. The meeting went smooth, and my coffee was fresh. Thanks Starbucks! read more

I wish I could give this place two reviews, One for the weekday staff and one for the weekend. The weekday experience was great. They had good coffee and a very friendly staff but on the weekend their was a coffee nazi and she was extremely unpleasant. I strongly suggest she find a line of work where interacting with other people is frowned upon. read more

This is my favourite Starbucks location in town, and sometimes I'll hold off my Starbucks stop until I know I'll be on Richmond Rd. The interior is a bit on the smaller side. It's cozy, but if you're looking to go in and hang out, it's best to avoid peak hours. The drinks are always made perfectly. What really shines though is the staff. I've never had a disinterested or unfriendly staff member while there. During the tornado warnings last spring, I holed up in Starbucks for several hours - they were all friendly and even gave a couple free drinks to me and another visitor since they were training a new barista. I've had a couple people remember me when I go in, but everyone is always friendly. Top-notch for customer service. read more

I understand the precautions in place because of the pandemic, but I felt the staff member (possibly Jared?) was rude and couldn't project his voice through the mask and/or hear my order through the plastic screens. Other members of my party felt they were being rushed and altogether agreed we would not come back to this location. It may have been the poor service, but I felt my drink tasted bland as well. read more

I recently went to this particular Starbucks in search of one the Molten Lava specialty drinks. It was being offered for a very limited time (February 11 thru February 14). I went on the 12th. After waiting over 5 minutes in the drive-thru line I requested one of the molten lava drinks. I was told that they couldn't make that particular drink so I requested one of the other molten lava drinks. I was the told that they could not make any of the molten lava drinks and was there something else they could make for me. I responded "no, nothing for me today". The guy then said "ok, see you at the window!" Seriously? I didn't order anything so why would I waste any more time there? Said employee needs to use some common sense. A better response would have been "sorry for the inconvenience; if you would pull around the window I would be happy to give you a voucher for free drink". Guess customer satisfaction doesn't mean much to this establishment. read more

This has been, by far, the friendliest Starbucks I have EVER been to! The staff is always funny & very friendly!!!!! The only reason I'm not giving 5 starts is because I wish this location had better seating (some leather chairs & couches). read more

I've always had a good experiences at this Starbucks and never really had any issues. I go enough that some of the staff knows my name or at the least recognizes me. The manager is very kind and they have always fixed any issue I've had with a drink, which is not often. The drive thru is run efficiently and it is enjoyable to sit inside or out even with the busy traffic of Richmond rd. o read more

This is my regular Starbucks and I can not say enough about how wonderful the manager Jonathon and his staff are. This is an extremely busy Starbucks at most times of the day but specifically in the morning. I have been a regular for over 7 years and feel this is the standard of customer service that I compare all Starbucks to. Occasionally there are new employees who are learning but I feel they are trained well. read more

Starbucks - Coffee & Tea Near Me - Lexington, Kentucky

This must be the training Starbucks, by far this is the worst Starbucks I have ever had the displeasure of spending my money at( the frappucino are liquid only NO ICE) read more

Definitely the worst one in the area. They have only gotten my order correct twice since I moved to this part of town. Guess ill be heading across town to get even DECENT service. read more

This is the second Starbucks location I have visited here in Lexington, and have not been impressed with the service thus far at either location. read more

Easley the worst Starbucks I have ever been to. The guy was not polite one of our drinks was not full. And they didn't stir my drink well enough which is common at Starbucks, but all the other points made this a sub par visit to o e of my favorite chains. read more

By far the worst starbucks I've been to. I've drove around all morning trying to find one that managed to open because of the weather and this was the only one I found. I wish I would have just kept driving. The guy at the counter said MAYBE 2 words and every time I asked something he would just look at me with this dumb@ss look on his face and just stand there till I said forget it... if my wife wasn't pregnant and craving a smoothie thing I would have told them to give my money back and left. I will NEVER BE BACK! read more