I am appalled by the service in the evening. The barista named Bella with long black hair is mean and completely unprofessional behavior. All I heard was loud cussing on the floor, when I asked very kindly for a remake because my drink was wrong she grabbed the drink rolled her eyes and complained to all the other people. And on top of this I heard her loudly talking about highly inappropriate things on the floor. And this isn't the first time this has happened as I like to come often during the afternoon and whenever that girl is there it's almost the same every time. Unacceptable and the beverage quality was poor. I thought Starbucks was supposed to be on top of behavior like that but apparently not. Don't recommend this store at all. read more

My husband and I needed afternoon coffee on our drive from Boulder, CO to Rockport, TX, so we stopped at Kerrville and what a special delight! We get an doppio con panna as we get the rich espresso flavor without all of heaviness of milk etc. They made the drink perfectly and were super friendly as well. Then we got to enjoy our drinks by the beautiful Guadalupe River. Since this is an annual trip, we know just where we want to stop each time! Thanks for the great drink and friendly service (and for wearing your masks!) read more

Starbucks - sitting by the river enjoying our coffee - Coffee & Tea Near Me - Kerrville, Texas

This was probably the worst Starbucks I've ever gone to. I ordered a medicine ball and waited 30+ min while everyone who came in got their drink before me. The girls that work there were extremely rude and unfriendly don't recommend stopping here if you're on a road trip. read more

We loved our Starbucks while we camped in Kerville. We went 3 days in a row and was always greeted with positive energy. We had the same thing every day: 2 Peppermint Mocha Latte's, kid's hot chocolate, & a pink drink. They were consistent and delicious. We'll be back. read more

Starbucks - Family - Coffee & Tea Near Me - Kerrville, Texas

The baristas are always extra friendly and the service is always good! I'm enjoying my holiday gift card and those Peppermint Mochas!!!! read more

Well I'm super disappointed that there is no more toffeynut late. That was the absolute best creamer. The syrup was really good too. That being said I tried the Chestnut Praline late and it is the best late Starbucks has right now. It's worth a try since the best flavor is discontinued. read more

This is one of the only Starbucks around Fredericksburg and Kerrville area, and I wasn't sure what to expect with the mixed reviews. I ended up having a great experience. I ordered a matcha frappe and my guy ordered a chai latte, and both were made exactly how we like them. There were several people in line, but the line moved quickly. The lady at the window was very friendly and asked us what we were up to today. I really appreciate when people take the time to add these extra touches of customer service. It makes me feel like a valued customer. I will definitely make this a regular stop when I'm in the area. read more

I made mobile order 15 minutes before arriving to a quite store with no line. Walked in and they haven't even started my order. Watched 15-20 people get order while ordering inside cafe and another 15 cars go through drive through. By the time my coffees got out our breakfast sandwich's were cold. I'm a repeat customer and this starbucks has gone downhill. They need better management asap. There drinks aren't consistent with other stores either. read more

Starbucks - Order history - Coffee & Tea Near Me - Kerrville, Texas

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I had quit going to Starbucks but couldn't find a good coffee shop in this area. There were 5 people working in here. I ordered my coffee and no one moved. Three were talking in one corner and two at the drive through window ... mind you there was someone at the drive-thru waiting for theirs too. I repeated my order 3 times and the guy had to remake one because he didn't get it right. Sad day Starbucks One other thing... When you mix a frozen drink and you have an extra in the blender to throw away that means that you put too much ice and half of the drink will taste like nothing read more

This Starbucks has been here for many, many years. Ordinarily, I experience this location just once or twice a year while my family is in town for our yearly reunion. However, the last several months I've been in the area more and more... Usually, I absolutely cannot stand Starbucks locations with drive thrus. It never fails - the drive thru line ALWAYS takes precedence over the people who actually walk in the place. HOWEVER - this location is not like that at all. Two days in a row last week, I went in at a busy time (btw 7-8:30 a.m.). The drive thru line was very long. Walked in both days to an friendly and efficient team behind the counter. Placed my order and was out EASILY within ten minutes. THANK YOU for having two baristas working the machine! The place is always bright and clean. If the weather is nice, good seating outside- including a nice view of the water. I wish MORE Starbucks with drive thrus in San Antonio operated as efficiently as this location. Last week...I spent 25 mins waiting for an order at a location in SAT...and it wasn't even that busy... Well done. read more

The staff were all very friendly and knowledgeable. My drink was made perfectly. I like the vanilla bean powder and a lot of baristas will just let it sink to the bottom without mixing. The barista mixed it in and my drink was perfect. I also appreciate that this location keeps their free coffee grounds for your garden out for you to grab when you come in. read more

Employees working had a super great sense of humor & coffee was made perfectly. Perfect stop on the way back to Houston!

I frequent this Starbucks location verrry often and I waited a while to make a review. This location is really busy on weekday mornings, which is when I usually visit. I've ordered inside and I've ordered from the app. Each time they are very on top of everything and get drinks and food to me fast, and it's always right. When I order from the app, I can usually get my drink and sous vied eggs within 5 minutes. Which is super fast when taking into consideration how crowded it is. Bravo to this location. I appreciate all the hard work! read more

The employees here are always so friendly and sweet, they make my day! The line moves quickly even when they're busy, and my drink is always perfect. Thanks Starbucks! read more

The customer service are great,the whole crew are so friendly and helpful,love to stop every morning God bless u all.. read more

Starbucks - Coffee & Tea Near Me - Kerrville, Texas

I usually enjoy going to Starbucks for a treat. And in any other town it is. But at this kerrville location the staff is simply rude. There were a couple gals there that were nice but the last few times I havent seen them there and now i always get the same rude girl who looks and acts like shes miserable or bored and she dosent want to wait on me. Several times she has gotten my drink wrong. For 7$ coffee...it needs to be worth it on several different levels. Not to mention, I always feel uncomfortable when I go in. It makes me sad. I used to always look forward to a trip there. read more

Starbucks - Waiting patiently for his pup-a-chino. I'm giving this place another try. Cant blame a whole place for one employee's bad attitude. - Coffee & Tea Near Me - Kerrville, Texas

"Starbucks Principles For Upholding the Third Place: For Our Partners, Our Customers and Our Communities Starbucks has set out to be a different kind of company, one that puts people first.. Our Values come to life in the promotion of a "third place" where everyone is welcome, to share great coffee and deepen human connection. "Starbucks commitment to live Our Mission and Values is reflected in the following principles: "Everyone should feel welcomed at Starbucks. "We expect everyone who uses the third place to promote a sense of community and treat each other with respect and dignity. Behaviors that make others feel unwelcome or unsafe undermine the sense of community that Starbucks tries to promote, and they have no place in our stores. When this happens, we trust our partners to make the best decision about how to address them. "Be considerate of our partners and other customers. "Communicate with respect. "Act responsibly. "If you experience or see conduct that you believe is , harassing or inconsistent with this commitment, please contact our Customer Service team online or by calling (800) 782-7282. "Creating a truly welcoming space, where people can come together with understanding, respect and compassion, and where diverse backgrounds and life experiences are embraced, is fundamental to our role and responsibility as a company. These principles will continue to guide Starbucks and we will hold ourselves accountable to them. Together, we can create and maintain a welcoming third place, where every individual is treated with humanity, dignity and respect." This is a partial quote of Starbuck's mission statement. I went to Starbucks today. I did not feel welcome. I felt harrassed. I felt disrespected. "If you experience or see conduct that you believe is , harassing or inconsistent with this commitment, please contact our Customer Service team online or by calling (800) 782-7282." I did that. I also posted a review on Yelp. It seems to me that, as a customer, if one don't care that Starbucks doesn't care about its customers, then, Starbucks is the place for you. The coffee is great. However, if, as Starbuck's mission statement suggests, one wants a feeling of being welcome, if one wants to feel a sense of respect, if one wants to experience a human connection starting first with the barista, then go somewhere else to buy a $5.00 cup of coffee. read more

Very friendly employees. Really fast at getting orders out even large ones. Store is clean and the patio has a great view. My favorite Starbucks for sure. read more

Great service this morning at 9:00am. Service was quick and polite. I was in and out. Easy peasy Find me read more

The drinks on point the baristas also nice. I thought it was weird when I asked them how I can tip on the app and they told me that they only take "cash tips"-I have done it in the past I just couldnt remember.... read more

Great service early Saturday morning (5:45am), and a nice, new location. Can't complain. A nice pit stop in route to San Antonio...

Slowest drive thru ever. Got 30 minutes to wait on line for 2 drinks? This is your place - no exaggeration. Ridiculous. Gave two stars for friendlyy service and excellent food quality. read more

While this is a traditional Starbucks, this location has the most beautiful views of any Starbucks I have gone to. It sits along the Guadalupe River with great outdoor seating and views of the river! Service at this location was excellent as well, very friendly staff and knowledgeable of the area! read more

We go to this Starbucks 4 - 5 times a week. But today the barista was obviously ill wearing a heavy coat with her eyes bloodshot and tired looking. The last thing we need is to get sick this time of year. We exited the indoor ordering line and probably won't return this week. It's too bad that the manager doesn't have a policy regarding sick workers handling food and drinks. read more

We have lived here in Kerrville for about 6 years now and some of the great original baristas are gone or managing other Starbucks closer to San Antonio. We are supposed to get another Bucks here closer to the 10 freeway so maybe that will help alleviate the long waits on the drive through. Currently, the days they have happy hour or two for one days the drive through will get really backed up and wait times for me have been 15-20min. I wanted 30 min yesterday and finally just parked and came in. Got drink faster. They are also doing major training of new staff for the up and coming Fredericksburg Starbucks. So happy hours and new people training.... read more

It's a Starbucks. 3 stars for it being a Starbucks, cause that means it literally A-OK, a fourth star because they have the friendliest staff, and five stars because Dave Chappelle came here and marveled at the beauty of my hometown. Not kidding. I was kind of mad, because three of my good friends work here, and none of them took the time to tell me that my favorite comedian and sketch artist was here. EXCUSE ME? Anyway, maybe that makes them even better employees? So, Dave Chappelle walks in, orders a drink, asks for milk, and then goes outside to the patio. If you haven't looked at the pictures yet, you get the most beautiful view of the Guadalupe River. If you're going at sunset, it's one of the prettiest things you'll ever see. So Dave Chappelle is sitting outside on the patio, listening to music, and smoking a cigarette when one of my friends walks out, and he says "DAMN. It's beautiful out here." They had a conversation about it. Pretty cool, right? In a small town, you have to enjoy the little things, like knowing someone famous enjoys the river view. Oh yeah, the coffee is good too. read more

They're making coffee not a whole meal why does it take 30 minutes to make a drink? I love the view but hate the service.

The best thing about this location is the view from the outside seating area. It's right by the Guadalupe river. The staff have always been friendly and attentive. I just wish they had more than one in Kerrville. read more

It's a Starbucks. Meh, not much to say about it. However, the view from this particular location is gorgeous. From the patio you can see the river. Best viewed in the mornings. read more

Unfortunately I messed up on my drink I wanted and went back to ask for help with correct drink. Girls were frustrated. I'm sorry for making the mistake until the girl said she would fix and turned around and poured the same drink I gave into a different cup and said she remade it. Yes we all have bad days but, at least keep your integrity little girl! read more

Great customer service. Drive 25miles to get our Starbucks fix everything week And every time they greet us with a smile..

Good service, great coffee. It's Starbucks, what do you expect? Have had discrepancies in hours of operation in the past, but they had their reasons. As good or better than most locations, could use another on opposite side of town. Nothing bad to say. Ran the way any any good concept should be, with a good corporate model. read more

Amazing coffee definitely a go to every day macie was the cashier definitely a welcoming face to greet you as soon as you walk in she recommended the cloud macchiato which Greg did an amazing job at making and it was super fast and delicious always going to come back for sure !! read more

Worst Starbucks i have ever been to. I've gone 3 times and each time I have either waited 10 minutes or I have hated my drink. It doesn't taste the same as other locations, they are watered down or cold. Very unhappy with it read more

This was the slowest Starbucks I've ever been to. Took forever to get our drinks. We noticed other people getting the wrong drinks and food. One gentleman said he was waiting 30 minutes for just a plain old cup of coffee and they even got that wrong on the order. It seems like they need to work on being more organized to get the drinks out in a timely and correct fashion. read more

I love your Starbucks and have been going there for many years. They are so friendly and know me by sight. I will keep going there for ever.

You put a leaky lid on my cafe mocha this morning & it spilled onto my white shortsDon't you check these things? Now I get to spend my Saturday washing clothes read more

We've traveled to the majority of the US states and 3 Canadian provinces. We have been to a lot of Starbucks locations over the last 30,000 miles. I must give feedback when i notice a location that doesn't conform to what Starbucks represents. The venti vanilla latte was weak, as if a shot was missing. I'm a creature of habit and always order a venti vanilla latte. I also always order the classic oatmeal. The water placed in the oatmeal container was not hot enough to steep, so the oatmeal failed. The location, atmosphere and cleanliness was a plus! Staff were also engaging and hard working, a plus. If the coffee and oatmeal hadn't failed, a perfect score of 5 Stars would have been warranted. read more

Some of the staff members are nice, however it seems that some are lacking training. Often times I go to use my app and they struggle to be able to scan it, whether it's the computer program making it harder or training, they make it seem like a hassle to do it. Second, this location is always out of something, whether it's the ingredients for drinks or bakery items. You would think they would up their order points if they are constantly out of food items that they know are popular. Especially considering this is the only one in a 50 mile radius for our area. read more

This location has a long walk-up which is virtually impossible for folks who have challenges walking. People using crutches or a walker, etc. may not be able to go inside here. There is a drive-thru. The service is good, and of course so is the coffee. Light food available for purchase. read more