The worst Starbucks in the area one lady tried to charge me for a whole bottled water just because I asked for an ice water. I even asked if she could charge me for something cheaper like a pump of syrup or something but was still trying to charge me almost $3 for a regular cup of ice and water! Don't recommend going to this one never had that happen at any Starbucks and I spend a whole lot of money with this company and always tip it was a weird experience why charge so much for a water cup read more

Experience was TERRIBLE!!!! The servers were so nice but the manager was super rude both times i've been there and the manager even called me a knucklehead. ABSOLUTELY unprofessional and unacceptable!!!! read more

Waited about 20 for 1 drink. Mind you I'm the only one in the store, and there were 3 employees. Overheard the worker saying out loud that she was not in a rush. Lol read more

This was my long-standing favorite Starbucks. It was one of the few locations that maintained cozy and inviting seating. Today I stopped by to discover that they are renovating the space... to remove the majority of seating and absolutely ruining the only thing that made this location better than the 300 other locations in the area. Good job ruining another Starbucks. read more

Starbucks - Under renovation - Coffee & Tea Near Me - Houston, Texas

Starbucks is going to be starbucks. Can't hate on it. But them prices though be higher now. If you want support the chain its cool. Theres ton other coffee shops too to try out. This place was usually busy and a place to hang out. Im a boba guy or vietnamese coffee guy. that caffiene slaps for sure and half the price. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

Terrible Attitude. Shit service. Waited over 20 mins for a latte. ........................,,,,,,,,,,,,, read more

This Starbucks is amazing. Excellent customer service provided by Shelby. Starbucks is one of my happy places. Great vibes. Always great music. Great snacks. read more

Starbucks - It's time for Pumpkin and Apple flavors - Coffee & Tea Near Me - Houston, Texas

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I love this Starbucks! Drinks are always prompt and well-made, the seating area and the bathrooms are clean, and the music is great! The employees are the driving force of the establishment. After studying here for hours at a time, I can say that every single customer interaction has been positive and uplifting, including my own. read more

Stopped by here on my way to the Texas Renaissance Festival. Ordered a blueberry muffin and a bag of beef jerky because I was hungry. Waited a good while for the muffin to be warmed up until I asked the cashier, "is my muffin ready yet?" because, how long does it take to warm up a freaking muffin, right? He responded with "she's preparing it for you" while pointing at another staff member who looked busy prepping orders. After a few more minutes, I still didn't have my muffin. The cashier saw me still waiting and asked the prepper about my muffin. She looked at him and pointed to the pick up area. The muffin was in a bag just sitting on there (hidden by the raised panel on the counter). They didn't take my name so nobody called it and just let it sit there? Here's an idea, if NOBODY picks up an order, maybe it's a good idea to yell out the order so the customer knows that their order is ready? It's not that hard of a concept, you know? Luckily, this Starbucks is nowhere near me. read more

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I frequent this Starbucks about twice a week. The entire staff is friendly but there is one in particular that stands out and her name is Stephanie. She truly goes above and beyond. She exemplifies the meaning of great customer service and hospitality. She makes me want to come back to this location and I just want to say thank you. Keep up the good work Stephanie. -DCF read more

The nicest people working there this morning! I am not a frequent Starbucks goer so it takes me awhile to decide and they were so patient with me. I ordered the egg, gouda sandwich sandwich and an iced vanilla latte with oatmilk . . both very good! read more

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Super long line on a Sunday at the drive-thru. Went inside to order instead and the line was much shorter. Still had to wait quite a bit for our drinks to be made... and sure enough my order was wrong. Too fed up with the long wait along with witnessing the staff dismissing a customer who put in a pick up order at the wrong store, that I decided I didn't want to even bother complaining. If they couldn't help make a drink for someone who mistakenly put in the wrong location, what makes me think they would treat me any better. By the way, I ordered a matcha iced lemonade, I received an iced matcha latte. Annoyed! read more

Worst service ever. Rang up the order, then told me that she couldn't give me what I ordered. Customer service at its worst. No wonder that, I don't buy their overpriced coffee anymore. If I didn't have a gift card, I wouldn't have been there anyway. read more

If you check my account, you can see that I've been on a hot chocolate craze, for almost two months now. The stores I've been to have been filled with happy faces and hellos... for the most part. I'm sitting here in this store, with my kiddo, after having stood in a line behind a couple and a guy who'd all ordered online, like me. We stood there for almost ten minutes. There were three women behind the counter and they didn't say one thing to anyone in line and not a single one of them smiled...not once! Not even after my order had been sitting for five minutes and I asked one of them (the woman in the white headband) if she could warm up my muffins (hush!). They all had this smug, "I hate my life" look and attitude the entire time my kid and I were there. What ever happened to service with a smile? Sheesh! read more

This location is almost always busy which by itself should not be a problem. I stopped by today and got regular coffee, which came in cold. Half and half was not readily available. The biggest surprise was the restroom. One is our of order and the other one was FILTHY! Back when I was in college I used to live in a frat house and let me tell you, 30 guys kept one restroom cleaner than this Starbucks. Shame! read more

This Starbucks is enormous making it a perfect location to meet without fear you won't have a place to sit. The service is quick and the staff are friendly. What's not to like? read more

Fastest and most efficient Starbucks drive-thru in the area. Which is saying a lot, as the location is high volume & traffic next to 249. Naturally, the coffee is delicious! read more

Enjoying a sour breakfast, thanks for checking the dates! Won't be coming here anymore. read more

Starbucks - Enjoying a sour breakfast, thanks for checking the dates! - Coffee & Tea Near Me - Houston, Texas

Staff is mostly polite and friendly. Large location with ample seating. Major CON: This place is covered in bacteria and possible virus! I have never seen an employee clean a table or any other common surface in the many years that I've been a regular. They should be doing this periodically throughout the day, especially being open for business while COVID-19 is spreading. If you visit this location, or actually most locations, practice good hygiene! Keep your hands clean and away from your face. Also, several staff members here have a tendency to put the palm of their hand right on the drink hole on coffee lids while attaching them. If you see them do this, ask for another lid and put it on yourself. read more

My favorite Starbucks in the Willowbrook area! I used to always go to the one on 1960 & Champion Forest, but now I prefer this one. This location is much more spacious when it comes to coming here to sit and do work. The layout is nice; there's plenty of seating and I enjoy coming here anytime I need to make phone calls or do some work. I've never sat outside, but they have a nice 'patio' area. I've gone through the drive-thru several times, they'he been friendly & efficient every time I've gone. I usually come early in the mornings & Melinda helped me was super great with customizing my order. I want her to be my usual morning barista! read more

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NOTHING BUT KIDS WORKING HERE!!!! (Do not come here) they always mess up my order they half ass do there job every other Starbucks are great except this location keep your money!!! You can have them repeat your order all you want and you still won't get what you want. ZERO STARS. read more

I absolute love this Starbucks ! They never get my order wrong, the baristas are so sweet and energetic (perks of working in a coffee shop) lol but I really enjoy using the drive thru here. The inside is also big and nice and smells amazing! There's lots of places to sit and relax and enjoy your coffee. Parking is better next to Starbucks not in front of location. read more

This Starbucks is AMAZING!! Everyone is super nice and helpful!! even though it get super busy they try there best to make connections with the customers and you drink in a timely manner. if you are unsure about a drink they kindly explain it to you so for example the difference of shots in each drink;Tall gets 1, Grande gets 2, Venti gets 2, Iced Venti get 3. who would have known? The Condiment bar was super clean and fully stocked. The lobby as super clean besides some straw wrappers from other customers. the bathroom was also very clean, and fully stocked with tissue. This Starbucks is one of the older ones in town but It looks so modern and had a ton of seating, but the best spots are in the back with the booth seat and comfy round chairs. read more

This is a nice Starbucks. Very friendly service and plenty of seating, more seating than you will find at any other Starbucks. There is also a drive-thru line, but go in instead and sit and stay awhile! read more

I'll start by saying this location is decent in size, and my drink had the right StarBucks flavor to it. read more

Starbucks - I thought smoking was prohibited. }:{ - Coffee & Tea Near Me - Houston, Texas

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I previously mistook this location for the location inside Willowbrook Mall. I sincerely apologize. This location is wonderful! I love to use the Starbucks app to order ahead of time and just pick up my order when I arrive. ( I sense you rolling your eyes at me and thinking "it doesn't take that long for them to make coffee." But why wait in line if you don't absolutely have to do so?) I made a mistake one morning and made my order for the incorrect store. They honored my order instead of making me drive to the correct store. My order is always ready and correct. This is asking a lot for places with high foot traffic so I'm always impressed by how well they stay on top of their orders. As far as taste and quality of goods go: they're like any other Starbucks. But their customer service is on point. read more

This place is always packed and busy. Service is good but would try to stay away from this location. Too long until you actually get a cup of coffee. read more

I like this Starbucks location a lot - very spacious, well decorated and quiet. Lots of people have meetings, interviews, etc. here and it seems like a great place for it. Their coffee tastes good (their black coffee doesn't have that "burnt" taste for it & is not watery, as it is at some coffee shops). They also almost always have a good supply of fresh cold brew, which tastes fantastic. Service is always fast and friendly - and they are very efficient at managing between their drive through and in-store customers (always we staffed, and everyone seems to know what they are doing). The ample parking space is also a plus during peak hours. Definitely recommend this location. read more

Starbucks - Pike Place Black Coffee - Coffee & Tea Near Me - Houston, Texas

Gets very crowded inside and stays that way most of the day. Sometimes the evening crew gets loud with their conversations but service is usually fast and everyone is friendly. Prime location, next to chipotle and across from the mall. Free wifi is the bees knees. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

They're always so sweet here!! I work near this location and usually get my coffee delivered via grub hub for convenience, but every time i've gone in person they're absolutely lovely. I got coffee on Thanksgiving because I had to work, and they drew the cutest little turkey on the bag- they really go above and beyond here! read more

Starbucks - Cute little turkey drawn on my delivery bag - Coffee & Tea Near Me - Houston, Texas

I've only been to Starbucks maybe 5 or 6 times in my life before this day and I just want to say their HOT CHOCOLATE CHANGED MY LIFE! It was amazing and the perfect temperature! There was a lot of people there yet the staff was quick with the orders and very friendly. I look forward to becoming a regular customer! read more

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I come here all the time for the SAME thing without any problems but the other day I came before closing and I feel like they did a half ass job. I usually order a quad espresso with 3 shots of white mocha and it's just straight up espresso, no milk (or else that'd be a latte), and no half/half or creamer but today the drink was really watered down looking and filled all the way to the top. Usually with an espresso, it's just filled halfway because theres nothing added. It also did not taste like a white mocha. Not sure if they just handed me a random drink already made sitting there or not but I didn't realize this until I was almost home read more

Nice place to get some coffee and get some work done. An advantage of this place is that it's not as noisy as some Starbucks are. At some places, you can hardly hold a conversation and you are crowded and claustrophobic. This place is bigger, so you can find a seat, have some room, hold a conversation, and get stuff done. read more

I was so disappointed with this Starbucks. After waiting in drive thru and not moving for 10 minutes we decided to go inside. There were only 3 workers in the evening the day AFTER CHRISTMAS. I knew I was in for a long wait, but didn't know I was gonna be there 40 minutes for just drinks. 30 minutes into my wait I see three other workers come in from break. You think they would jump right in and start drinks, right? Nope, they decided to talk and restock before serving the customer. I said something to the barista that I had been waiting a long time and she started slamming the cups she was using. When I finally got my drinks half of them were cold and when I finally got home to my family we all threw away our drinks because it was sour, bitter, and undrinkable. I'm a barista as well, so I understand the stress of a rush. I'm usually not a tough critic of busy coffee places, but this was horrible. I was really let down by this Starbucks and it's service. There was poor management, an unclean environment, and poor customer service by the baristas. read more

Rude! I can't stand the atmosphere here, everything the customer needs is a bother. Customer service is a dying art! I honestly think that spending any amount of money at Starbucks deserves a pleasent visit. read more

Love coffee here but not the dirty ambiance. The inside and outside tables were dirty. Cigarette butts in planter right outside door, table and chairs are right there, smelled like a dirty bar. read more

Starbucks - Tables need to be washed - Coffee & Tea Near Me - Houston, Texas

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There is a guy at this starbucks and he's amazing ! I guess they ran out of whipped cream in the can for my daughter drink and she was a little disappointed so she asked for more whipped. Cream. And Travis was amazing he went on a search for more whipped cream. 3 canisters later he found a fresh one topped off her drink and gave her an extra cup of whipped cream! Not only did he go out of his way to make it a fun experience for my daughter he went above and beyond to make it right! You have a great employee there! TRAVIS IS AMAZING! Don't loose him as you employee! He makes this location special! read more

Maybe it's because I've been coming to this location for over 10 years, but I have never found a location I like more than this one. And that is saying A LOT. The interior is huge. Lots of places to sit. It's never too loud or too quite. If you need to study, have a meeting, or work it is fine. Or if you show up with 5 friends and want to laugh and have a good time, that's fine too. There are lots of tables outside which I love. You can sit and watch the traffic go by on 1960 (it's not THAT close), or you can just look at the trees. When I was in high school this used to be the THE place to come. There were all sorts of cards suped up in the parking lot and it was hilarious. I was happy and surprised that they haven't been there the last 4 times I've gone...but I know they still do during the weekends and summer time. There is a nice bathroom, fast-drive through and lots of employees who are fast and competent due to the high demand at this location. read more

This is a nice location to come and study. Most of the Starbucks are getting renovations that make them less comfy. Their service is good as well and have been very helpful when you are undecided. The drive thru is about average and since they have another location about a mile away, it isn't always backed up. Just a note: Not too many people realize that unless you ask for an extra shot, you get the same amount regardless of the size (tall,grande, venti) you order...you just get extra milk. So, if you want more caffeine, then order an extra shot. read more

This location is right off 1960. We used it as a meeting spot. It's decently roomy and has plenty of parking. They made our green tea late on point! read more