I haven't been to Starbucks in a while since I moved. We have a private owned coffee shop in my town, so I've been frequenting there. I was at the discount tire next door and decided to get a coffee. I pull up to order and I asked for sweet cream in my coffee. Two guys inside (one on the speaker and one in the background) starting mocking me about my order because of the sweet cream. The guy on the speaker says in a very sarcastic way "well cream it up for you real good" and they both laugh. This was September 16, 2025 at 10:46 am. I will leave you to properly handle this situation and talk to your team about customer service and how to act towards customers. I won't return to this location and I will tell others about the experience I had. read more

I came in for my free birthday drink. The drink was 10/10. A woman after me- I could tell from the way she was speaking, was impaired mentally, she spoke like she was trying to figure out how to word things as she was saying them and attempted to explain her birthday was October 13th and she wondered if she could get her birthday drink. She had wallet in hand to try to provide proof if it had been requested. She was immediately denied and turned away. I understand that people lie all the time, that there are policies in place but she did not get the great customer service I received. She did not get the benefit of the doubt. The cashier did not even attempt to go higher up to ask for an exception to be made. As I was waiting for my drink, one of the baristas explained excitedly that this location was the most heaviest in all of DFW due to the location. As a store who is not struggling whatsoever financially and has such high foot traffic all hours of the day- I would expect more. I walked out sad for the woman who could not get her celebratory drink. read more

Refused to serve me water even though I was willing to pay for the cup. Starbucks has high quality water and it is normal for customers to order that. read more

Usually, I would consider it lowly to post a negative review of a Starbucks, just because it is easy to see this is a corporation that does NOT treat their employees well. However, the service provided at this location is just as shameful. I asked for an iced beverage, and when it was made hot, I went back to the counter to politely ask for it to be re-made. The gentleman behind the counter would not speak to me, but did take my drink back. I was confused as to what was going on, so I returned to my seat to pack up and take my study session elsewhere. I heard my name called out, and picked up another hot drink. The sticker said iced. Take your business to Huey's! Wonderful coffee, affordable, quick and professional service, and willing to make human errors right. Additionally, from chatting to employees there, they are treated fairly! read more

They are back to a five star rating in my opinion! I don't know that they are fully staffed again but it feels like they are comfortable again and producing their coffees in a quick fashion. Covid was rough on everyone and this family seems to be recovering nicely. The restrooms were clean and I was able to order and get my drink in a timely manner. And the workers do seem to be smiling again. That makes me very happy because this is our only Starbucks in Greenville. read more

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Ordered a couple drinks and customized 1. I customized mine from coconut milk to almond milk. Unfortunately, not make correctly and I had allergic reaction. VERY disappointed! The tag is correct, but husband verified it was coconut milk. read more

Starbucks - My order - Coffee & Tea Near Me - Greenville, Texas

Was here tonight and the service was horrible my drinks were not as requested and just not great, just didn't want to hold the line even more. Marleena took my order and she was not very friendly. Don't recommend. read more

Starbucks - Caramel ribbon crunch Frap. - Coffee & Tea Near Me - Greenville, Texas

HATE the remodel! Took them 12 min to get my venti chai done. They took out seating, ordering and pick up is confusing, we were all waiting in a line, the door was blocked....bad experience and I will not be back. read more

Horrible service, I was waiting in line for 30 min that doesn't matter I don't mind waiting, but I ordered a strawberry frozen drink and they gave me a pineapple one, Thank you guys I'm allergic to pineapple :) In the drink label said strawberry no pineapple. read more

One of those times you wish you could give 0 stars. Waited for 20 minutes watching 2 employees talk and one messing around with register drawers, nobody acknowledging customers or moving with even the slightest urgency. They almost looked like they were drugged. There was maybe 10 customers in front of me but we hadn't moved for 10 minutes and hadn't taken any orders for 10 minutes. Just standing doing nothing. read more

This place is bad. Customer service is horrible. I came in to get 2 hot teas and it took them 15-20 min to give them to me. Long line on drive thru is no excuse to make customers in the place wait for a long time when you have 4 workers in there. 2 people walking in after me got their drinks before me. Very bad management, it clearly appears the manager Christy Moore is not having good oversight there. I tipped them well too. Very inconsiderate and disorganized. read more

The food ordered was warm. No real complaints. The coffee was not up to Starbucks heart level. The team was really nice. The inside of this facility needs a serious upgrade now not later. With the traffic at this store they are in need of a large facility. This team deserves a nice place to work. Chuck- Fil_A and other business around here have upgraded to the growing area it is time for Starbucks to step up to the plate. If it wants 5 stars improvements are needed now. The other thing is they need to do a complete organization and clean up. There were items empty and full for stock everywhere in the store, like empty milk crates, boxes and other items. I do not write many reviews like this but improvements are needed throughout this store soon. read more

They took forever for 2 drinks and when we tried to ask what was the hold up the guy at the window was rude. Then after the 20 minute wait the lady mopping the floor stopped mopping and made one of them and she didn't even wash her hands. We finally got our drinks and the guy sarcastically said have a good rest of your night. read more

I ordered 2 brownies and was charged for 2 brownies on Friday the 29th and they were less then half the size what I usually receive. And they were hard read more

Starbucks - This is the size of the 2 brownies I ordered . Plus they were really hard around the edges like they had been out for days . - Coffee & Tea Near Me - Greenville, Texas

Terrible management. Andy the manager is a horrible manager and and can clearly see he doesn't treat his workers correctly and the workers are very uncomfortable around him. I have known some of the workers for a long time and always love their service when the manager is not there and I get my drink very fast almost every time. Time for a new manager and maybe they will start getting better reviews. read more

I don't have a regular Starbucks, but I stop here regularly. Friendliest staff of any Starbucks. Great folks. Good place. And now with the construction being completed, it is right on the frontage road leading back to I-30 West, and easier access east as well. read more

Starbucks - Starbucks Greenville - Coffee & Tea Near Me - Greenville, Texas

Don't place mobile orders here if you're in a hurry, they don't make them very quickly. The last few times I've watched everyone go through the inside and get their drinks longggg after I placed my order. It's frustrating. The whole point in me placing a mobile order is that I don't wait 80 years for my order. read more

I do everything I can to avoid chains, in Greenville you don't really have that luxury. However this Starbucks is a gem and the staff and management do customer service better than just about any coffee shop I've ever been to, and equal the best. Even being busier than I see just about any other business in town they're still able to give the customer service that I expect and rarely happen to see. Thank you all for being so incredibly awesome! read more

I go to Starbucks frequently, probably too frequently for a $6 glass of flavored milk, but either way and I still keep coming back, but after visiting this location, that I think needs to change. I have been to this location several times and every time they are a failure. Either they are out of something or they get the order wrong or you are standing there for your mobile order and none of the 5-8 people behind the counter are acknowledging your existence or they have long drive through lines. They literally seem to be doing everything in their power to detract customers. While they NOW have a mobile pick up area close to the register where someone should help you faster, it still failed. I walked in gave the person working the mobile area my name, she said it and looks for the drink and I guess it wasn't there and just start calling out other names for 2 minutes. She said nothing to me like "it will be right up" or "I don't see it here, let me look". It was like I became invisible. It was so strange. So I moved over to the order line and asked the guy there where my drink was. It was still being made even thought it was 10min past the latest time they said it would be ready. Then when it was done she put it with the drinks that where order in the store, where it stat for at least 5 more minute and I had to say "where is it" and he found I there. This place is so messed up and not managed well. The store manager that calls herself "queen bee" according to their instore bulletin board, needs to do so much better then she is currently doing. But I think I also found out one of the problems on the customer service side. They are being led by a District Manager named Dawn that doesn't care about customer experiences either. I called her over two weeks ago, the day this all happed, and she never called back. So if she is not calling customer back, I can only imagine how she coaches and training her mangers to provide even the basics in customer service. For the price we pay for Starbucks products, not only should things taste good but customers that are of sound mind and not being crazy people and just looking for standard customer service should be getting it and the fact that a District Manger doesn't call back says a lot about how they lack respect for their customers. read more

Starbucks - Coffee & Tea Near Me - Greenville, Texas

This location can never seem to get their frappes right. Very watered down. No complaints on caramel machiatto or white chocolate mocha though. Never enough seating. read more

Starbucks - Iced White Choclate Mocha - Coffee & Tea Near Me - Greenville, Texas

I used to not like coming to this Starbucks, but in the last 6 months they've really improved their customer service, speediness, and drink accuracy. My drinks used to be wrong 50% of the time, I would be late for work because my mobile order wouldn't have been made in time, etc. I'm very impressed with the improvements and love seeing this Starbucks crew in the mornings! read more

Worst Starbucks I have ever been to. And I go to Starbucks a lot! The staff all have a terrible attitude and just do not give a damn. They have 30 cars in the drive thru but because I am passing through town, I'm willing to wait and hope it moves. I finally get to the order screen after 10 min and they have no pastries left, and only coconut milk. So I cannot order any food or drink and now I'm stuck for 20 minutes in the line waiting to get out with nothing to show for it. Being out of stuff completely on a Saturday happens.... But I've seen many Starbucks deal with it in a customer friendly way by putting a sign at the beginning of the drive thru: we are out of pastries! Or Only Coconut milk today! Instead these guys didn't give a crap and talked back with an attitude when I suggested they might want to let their customers know before they wrap around the block. I would suggest never step foot in this. Starbucks brand and franchise is better than this and that staff shouldn't be there much longer.... read more

Barista spilled a berry refresher & it splattered across the counter & on my back while I was at a table on a business call... wearing a white blouse & they only offered me a damp rag to clean it up... no free drink next time I come or anything to soften the blow of this accident & barely an apology... read more

By far the worst Starbucks I've ever been to. Dirty- all trashcans overflowing, bathrooms hideous and out of toilet paper, etc. Slow- we literally waited 20 minutes for 3 drinks (that doesn't include line and time to order) Incompetent- our drinks were both entered incorrectly and made wrong. Plus our names weren't taken for the cups so it was a disaster pinpointing what happened. There was one blonde girl making frozen drinks that at least had a sense of urgency and was busting her ass. Everyone else seemed to be casually strolling around unaware of the awful experience they were providing. read more

They run way behind every single time I order at this location. This morning I ordered online and got there 12 minutes later, my food was ready but not my drink, 7 minutes later I asked at the register and they didn't have my drink order online due to putting in new tape. This is terrible compared to all other locations and should be reviewed at a corporate level as to why this location is not up to par. read more

I really don't understand. There were 7 people on the team working, and it still took 15 minutes for me to get my mocha frap anf for my boyfriend to get his iced mocha. The new york city baristas can run on a skeleton crew and still pump out drinks faster than this lot. Ridiculous; this place isn't even a major city. Fyi, one person didn't even look like he was doing anything. Picture posted for proof. Also, getting back on the highway is a pain--you have to drive an extra half mile to turn around if you're going on the opposite direction. tl;dr long wait; just skip unless you're really desperate for poorly made drinks. read more

Incredibly slow. There are always cars wrapped around the building, and a line of customers inside of the store. Even ordering ahead, you have to wait over 30 minutes. Greenville needs another Starbucks, or more staff with faster service. Greenville Starbucks is ridiculous. read more

This Starbucks IS, indeed, pretty bad. They're very inconsistent like has been stated before. My husband goes several times a week (I'm pregnant and because they forget to make it decaf even tho I ask, I just gave up), and he orders the same thing every time. Some times it's good, sometimes it's awful, sometimes it has cream, sometimes half and half, sometimes milk, sometimes they forget extra shots. Sometimes they remember the extra shots. Sometimes they get it right even though it's just filter coffee, heavy cream, four sugars and 2 shots. Not complicated, but at this place it can be. On the upside, they're really nice so it's hard to get upset cause you can tell they're trying. There's one guy that's been there awhile and he works the drive thru a lot, he's really knowledgeable and friendly, but if he's not there.... Yeah...that's bad. It's a Starbucks. Only accessible headed East on I30 on the frontage road. Or if you're from the area you can take the back way, but I find its location accessibility annoying. So yeah. Good luck read more

This is ridiculous. I placed an order through the Starbucks app so I could just pick it up and GO & they closed the inside so now I have to wait in the drive through line for an order I ALREADY PAID FOR PLEASE turn the order ahead off IF WE STILL HAVE TO WAIT IN LINE. read more

This is my favorite Starbucks. They are one of the consistent starbucks around. I really don't remember my drink ever being wrong. They pay attention to details and drink is always the best. Josh is one the best barista around!! read more

Starbucks - My favorite Latte!! - Coffee & Tea Near Me - Greenville, Texas

Consistently terrible! Waiting 30 min for a mobile order. I've waited up to an hour with no apology for the delay. Half the time I can't even drink the coffee because it's made wrong. Also end up paying on the app and often what I've ordered isn't available. If it wasn't the only Starbucks in the area I would never return. I never complain but it's consistently bad service!! read more

Starbucks never disappoint. You want your caffeine fix fast? They have it. There Their iced coffee, cold brew, iced Americano, and starbucks double shot on ice are my go tos. I like to study here bc you get refills on iced tea and iced coffee with your gold card. BUT ONLY ON UR SAME VISIT! don't be those jerks who has a cup from the day before and try to get a fresh drink. Baristas are always fast and pretty nice. Just your standard starbucks. I can always count on their speed and convenience. read more

I go to the Starbucks in Greenville Texas quite often. It's always very busy, perhaps the corporation should look into adding another location in the area? Despite the fact they were super busy (cars around the building drive through) we still got our drinks pretty quickly. read more

This starbucks is always busy. I have come at all different times of the day and night but there is a line inside as well as the drive thru. I went through the drive thru ordered a caramel frap with extra extra caramel drizzle. The attendant took my order quickly and repeated it back correctly. Waited almost five minutes to get the drink and the car in front of me was served my frap. I could see all the drizzle on the top of the whip cream when he passed it to them. They gave it back to him and he gave them theirs. I pulled up and got mine, paid with my app and left. My frap had already started to melt because it wasn't the icy frozen drink it normally is. My suggestion is to make the drinks in the order they were received which will cut the confusion for the drive thru attendant, and save the customers drinks from melting while they are waiting to get to your window. read more

Starbucks - Caramel frap - Coffee & Tea Near Me - Greenville, Texas

I asked one of the ladies with blue hair if my frap was next. She made it, but seemed to forget about it in the blender, and she said it was ALMOST ready. Made two more drinks, these customers ordered after me, and finally poured my already made frap and put about a spoonful of whipped cream on top. Then she yelled "your drink is ready!" No shit, it was ready 10 mins ago!! Worst Starbucks service EVER!! read more

Lines are always long, but it's the only game in town! You not only battle those that live here locally but also the ones coming off I30. The staff tends to get easily backed up and if you are not careful your drink will end up last behind the four people behind you. No order, and only partial hustle from the baristas when it comes to getting drinks made. Thank god there is no longer an art to this as they would fail if asked to pull a real shot. read more

I'm five staring this location because the coffee tastes the same as all the others and the server heated my breakfast pastries without being asked. That was an awesome surprise. read more

Many Starbucks in the area aren't selling pink drinks at the moment due to a shortage. Totally understand. I called multiple Starbucks and Greenville location said yes they had it. I drove 45 min out of my way to go to this location just to get here and be told they haven't had it for days. Super annoyed. read more

Always great, friendly service. All the employees deserve WAY above minimum wage at this Starbucks. I hope they are!

Tonight the Husband and I had long drive back home and happen to spot a Starbucks on the way. We needed to Re-energize So we decided to walk in. As we entered we looked at the menu and noticed a few Baristas behind the counter. We never got acknowledged and as we walked up to the counter where the Barista (Kayla) was too busy counting her tips and didn't even look up until we asked about a certain drink and then again she hesitated to answer until she was done. We continued to just proceed with the order even though we felt we were a inconvenience. After we placed the order and walked towards the pick up area we were greeted by another gentleman even though he was busy cleaning so that's why we gave the 2 star review other than that I wouldn't bother. Service is huge and just by acknowledging someone go a long way. read more