Customer service is hands down the worst I have EVER experienced. Everyone from the supervisor on down had the worst attitude. They throw food around and make you wait over 15 min for a drink. And when you dare ask they are offended! Corporate will be getting a call from me. Disgusting customer service read more

You know the Starbucks sucks in delano when your wife gets a pink drink (that has coconut milk) and the drive thru takes forever because they don't give you coconut milk, and instead just shake it around hoping your an idiot not paying attention if I could give this plays a zero stars I honestly would. If you want a Starbucks drink head to Bakersfield or another town close by because this one sucks read more

WORSE STARBUCKS EVER!! I've been to this starbucks 3 times already. It took me approximately 50 minutes to get my coffee (NO LIE) unfortunately the drive thru had no exit! I seriously had to honk at them. So i call the manager to complain about the wait time, she said they were being (a bit slow) because of the travelers. I been to this place 3 times and every time they are super slow. I told her i was looking at their workers and they were working very slow. She just said "i'll go talk to them". At the end they just gave us a free coffee to make things right. They can give us how many coffees they want, they would never make it right!! They need to hire more baristas or tell them to hurry up with orders! read more

The slowest Starbucks I've ever been to in my life. Maybe it's because it's in a small town workers feel as though they can move at their leisure? It's 6am with the store almost empty and I've been waiting over ten minutes for my drink. Making eye contact with the workers while they look back and carry on with their conversation about someone getting fired for doing drugs. Y'all in a business where speed is necessary. People are trying to get to wherever it is they need to go. If you don't have a sense of urgency then keep it movin to the Walmart down the street. read more

I waited 35 min for one iced latte. The customer service is terrible. Starbucks is a wonderful company that prizes itself on customer service and quality coffee and this specific Starbucks puts it to shame. I didn't wait this long at the original Starbucks in Seattle and the line was 3 blocks long. Will never be coming back even if I stay up for 36 hours straight and need coffee. read more

This is absolutely the slowest "crawl-thru" Starbucks. I've been here multiple times in the last couple of weeks and the wait is ridiculous. Today it took about 25 minutes between ordering and getting our coffee. read more

Idk if the workers here know what they're doing but every time I stop by at this location my drink (that's always the same) always comes out a different price. I always specify "light ice" and my cup is always full of ice. They also always take forever in the drive thru. Don't waste your time & money here! read more

You have to show up to this place 1hr before to get your coffee on time wait time is between 30-45 min. After yesterday I will never come to this Starbucks again worst staff, and are they always out of coconut milk? Serious staffing adjustments are needed here the only reason why this place is still in business is because of its name. Staff is just there for their paycheck zero integrity for their job read more

Slowest Starbucks ever. You're better off grabbing a coffee from a gas station nearby! Also, the girl cashier was not friendly at all, no smile or hello. Date is 6/25/17 and time is 4:00pm (just in case manager is curious who it is). read more

Worst service ever! I came up to the register, the four people standing around acting like they are doing something didn't even greet me. Then here comes another lady, apparently she does the register, took my order (Grande in a Vente). I asked for honey (since they don't leave it out for you, unlike Peets!) and gave me so much attitude when I asked for soy milk since I'm lactose. I was the only person in line at that time and it wasn't too busy. It's the day after Christmas! Lighten up people!!! read more

Horrible wait time on drive thru been here for a while now and the line hasn't moved not even an inch read more

Starbucks - Coffee & Tea Near Me - Delano, California

Horrible placement of drive thru, if the street is full the car at the front of drive thru can't get out, not staffs fault. However, they took forever to make the orders. There were 4 cars ahead of us and from what I could see they each ordered one drink. It took us 15 minutes to get to the window. Once there we could see at least 4 staff members working. There was no sense or urgency to get the service times down or even apologize for the wait. I have over a decade in the food service industry and another decade in customer service and in my opinion the service at this Starbucks is sub par. It took us another 3-4 minutes to get 2 ice teas, ice teas!!!! I'm glad I was just driving thru town back home from so-cal, I will never go to this Starbucks again! read more

Stopped in on our way back home from Oregon and needed a pick me up, ordered a blonde latte but they were out of the blonde coffee, don't understand how they let themselves run out of coffee at a coffee house?? Keep your inventory up to date please. Several young employees just standing around, they should try cleaning the place up especially the restrooms! read more

I placed a mobile order before leaving my house (12 minute drive) and my order was still not ready when I got there. About 5 minutes later I received my drinks, 1 mocha frapp and 1 iced coffee, never received my warm cookie. Waited at the counter for 10 minutes and nothing. None of the workers even asked if I needed something. My boyfriend had to go up to the register and they wanted to charge him for it. One girl quickly just gave us the cookie. I will only return since it's relaxed and as a student I can use wifi and be peaceful. read more

This place is great, day or night service is is always the same Very, Very slow. Do not go thru the drive thru if you do not have an extra 30 to 40 mins to burn because you will be stuck. But if you do choose to go inside the wait is about the same, not sure how they manage this slow pace. Must be some great training from the corporate office. So if you only have a few minutes I would suggest Am/Pm Coffee across the freeway. read more

Longest drive-thru ever!! Seriously been siting here for at least 20 minutes. This place sucks.

It hurts to do this, because I love Starbucks!! I went through the drive-thru as I had a long drive ahead of me... Unfortunately it seems like they only had 1 Barista there. So it took them time to take orders from the drive thru while assisting customers inside... I decided to time to see how long it would take from the time I pulled up to the drive-thru. It took 8 minutes for me to get to the point where I could place my order, and another 9-10 minutes for me to get my order... That seems a little ridiculous for 5:30 in the morning. I however, have absolutely no complaints about my mocha... read more

Possibly one of the worst Starbucks I have ever been to and I go to Starbucks quite a lot! They are the slowest drive thru ever. I have never gotten through in a timely manner no matter how many cars in the drive thru. read more

Whatever you do, AVOID this Starbucks. 20 minute wait time for a single drink. Messy restroom. Loud and obnoxious staff. AND, they got my order wrong ... twice. read more

Took forever to get my chorizo and egg sandwich ...... First order that was given to me was wrong so I had to wait long to get my sandwich. I'm already running late on my way to Los Angeles. Not what I expected from a Starbucks especially since I walked into an empty Starbucks with no customers inside. This kind of bs usually happens at McDonald's .... Disappointed! I'm giving it a two star since my machiato was good read more

The two stars are for the amount of time I am currently waiting in the drive thru. This is my fourth time to this location this week and every time it takes at least 20 minutes. That's a bit ridiculous . I'm now hitting the 39 minute mark. If I could get out of this drive thru I would. Avoid this place read more

This town needs more than one Starbucks. Other reviews are spot on with this place being extremely slow.

This is by far the slowest service I have had at a Starbucks. There's not enough outlets to use and the seating arrangement is awkward. The line is always long. I have been coming here for a year because it's close by and they are always slow in the drive thru and inside the lines. Bathroom is okay in hygiene. read more

Stopped here right before work 0530 am and there was only one other car in the drive through so I thought "go for it this shouldn't take very long at all." Wrong! They took 15 min with him and 10 min for me! All I ordered was a venti black coffee. The guy was standing at the window with his back towards me for ten minutes talking to a lady and then after ten min he hands me my coffee that was sitting on the counter right next to him haha what a joke! I've never set foot in that place since. read more

There's is always a 30 minute wait time! I don't comprehend how!? When there are only two cars in front of me. The last couple of times I've gone I get my drinks watery, practically melted. Horrible service. I try my best to avoid it. read more

Rude girl taking our order. She actually pushed my phone when I went to scan and said," Not yet." Then when I told her there was no toilet paper in the restroom she rolled her eyes at me. Not a usual Starbucks experience. read more

Starbucks is always good. Nice people, good service, clean store, hot and cold coffee. It is a very convenient location right off of Highway 99 northbound at Cecil Avenue in Delano. Most folks know about Starbucks so there isn't much to say. This is a well managed location and I recommend it. read more

I don't recommend coming to this Starbucks location. The customer service here sucks. The employees are super rude. They don't even smile at you. I had a mobile order and when I got to the store, my order wasn't ready. I had to get one of the barista's attention because the one standing by the pick up window was ignoring me. This is by far the worst Starbucks I've been to. Very disappointing how they treat their customers. read more

No wonder this store has low stars. Stopped on our way back from Yosemite. No sense of urgency and low level of competency of the cashier. Long line, spent 5 minutes with one customer voiding and redoing one drink and pastry. Ignored the rest of the line. Awful. My turn came, and I had a lucky dozen to redeem. She didn't understand and kept trying to take my phone to see what I was talking about. Then told me I didn't have one. She had to get a manager to fix it and explain what it was. Hands down my worst Starbucks experience, coming from someone who goes to Starbucks three times a week. read more

There was a super long line for the drive-thru so we decided to park and go inside. The lady with the sleeve tattoos who took our very simple order of 2 iced coffees and a muffin looked completely dumbfounded the entire time. It took about 12 minutes to get our order. Meanwhile, she was just standing around as the other 2 employees were making all the other orders. Then I saw her eating in the corner! If you have time to eat, you sure as hell have time to help out the other batista or at least clean or hell just pretend to.do something! Then another employee popped out of nowhere and started talking to the lady who took our order. C'mon get it together! This is the most depressing Starbucks I've ever been to! read more

I would have given 5 stars because the drinks were good except they needed to be mixed together better but the ordering and waiting was chaotic. It took almost 15 minutes just for two drinks. People that had come in after us to order got their stuff first. This is a bad representation of Starbucks. read more

Slowest Starbucks ever. It must be store policy to make your order and have it sit on the counter to make sure it's melted or no longer hot before giving it to you. read more

Longest wait I've ever experienced. Staff seem to be more into personal conversation than customers/customer urgency. read more

We were driving back home to LA county and decided to get some Starbucks. Well, we ordered and waited for over 20mins. No offense to the guy that making the drinks but he must be the slowest barista I've ever seen! Plus he looks confuse and just stands for 10seconds before making one drink at a time. Another barista came to the rescue to help the guy and we got our drink! Very disappointed!!! The drinks taste horrible it's watered down lemonade that doesn't even taste anything we ordered! Annnnddd the water taste weird as well! Very disappointed on this place! Don't get me wrong, i love Starbucks! But it's Thee worst Starbucks I've ever been! read more

This is the worst Starbucks I've ever been to. Drive thru is very slow even though they have like 6 baristas. They are very slow

Slowest location in the world. 20min to get a mocha frap. 9 people behind the counter and no organization.

Slow as hell.. always takes an eternity to get through.. and my favorite part is when they get the drink wrong

Absolutely the worst service ever. Waited forever in the drive thru. I don't think I've ever waited that long in a Starbucks drive-thru let alone any other kind of drive-thru. Absolutely ridiculous and I will not be going back there ever again. If it wasn't for the fact that you have to mark 1 star I wouldn't even a given them one star read more

The worst Starbucks I have ever been to. Horrible customer service and super messy inside. I wanted to order 2 coffee travelers and the girl seemed to act like it was a problem for them. And kept saying it was gonna take a long time. She was too interested in what her friend brought her lunch to take care of us. Very unprofessional. On top of that they forgot to give us napkins and stirrers. Worst customer service ever. read more

Super friendly staff. Speed of service is the the same as any other Starbucks I have been to. I often stop by for an everything bagel and a hot drink on my way home from work in the morning for my hubby and I. Even in my tired state the wait is not bad, the friendly staff brightens my morning after a long nursing shift and they never forget the extra cream cheese. :) read more