Slow slow sllooowwwwww! So unnecessarily slow. I don't even understand! Walked in around 1:05pm on a Monday afternoon and no one was in line ahead of us, place wasn't crowded or anything, just a few patrons sitting down. We placed our order (beverage and a food item for myself and one other person). We received our food items within about three minutes and sat down to eat while we waited for our drinks. I was starting to worry as I noticed more and more people waiting. It took 18 minutes to receive my drink and the other person in my party received theirs after 25 minutes! We also watched as they let the espresso shots sit for 5 minutes before pouring them. I would skip this location if you can avoid it. read more

I like this Starbucks because of the area it's at. It's close to shopping and easy to get in and out of with plenty of parking. This particular time I ordered a Barbie frap off of the online secret menu. It's a strawberry cream Frappuccino with dragonfruit inclusions blended in. It's a fun summer drink that feels like I'm cheating on ice cream! The spacious inside has plenty of seats and clean bathrooms. Service was fine and my order is always correct! read more

Starbucks - Barbie frapp. Via secret menu online - Coffee & Tea Near Me - Columbus, Ohio

I ordered online and ordered light ice. I went in and my drink was HALF full. I asked the barista about it and she was very rude, saying stuff like "what else do you want me to do" and I asked her to add more milk and she said "you didn't order milk" yeah well I ordered a whole VENTI drink not a grande. I want what I payed for. read more

Barsita Name : Jiji Manager Name : Abby Incident : I ordered a Pink Drink for my daughter--this was her first visit to Starbucks, and she was excited. I clearly requested **light ice**, along with a couple of bakery items. It took **25 minutes** just to receive the bakery items, and another **10 minutes**--only after repeated follow‑ups--to receive the drink. The drink was **filled with ice**, not light ice as requested. When I asked the Barista (Jiji) to remake it, she argued that the ice level was correct. Instead of making a new drink, she **dumped half of the drink I had already tasted into the trash**, added more liquid, and handed it back within seconds. This is not the standard Starbucks advertises, nor is it acceptable food‑handling practice. When I pointed this out, she repeatedly said "Have a great day" in a rude, mocking tone, then walked to the back of the store saying **"You need to get a life."** When I asked for the manager, Abby came out and immediately defended the Barista, claiming she had watched the drink being made--this was untrue, as she was not present. Her tone was rude and condescending, and she did not apologize for the behavior or the mishandling of the drink. Instead, she continued arguing. After several minutes, she said the best she could do was refund my money and told me to "call corporate if you want an apology." I had to ask **three to four times** for their names and the corporate number. Abby finally wrote the number in large bold letters and said, **"Hope you can read this,"** again in a rude tone. This experience was unacceptable on every level--service, professionalism, honesty, and basic respect. I hope appropriate action is taken and that the staff receives training so other customers do not go through this. As for us, we will not be returning. Starbucks has lost a loyal customer, and my daughter--after her first experience--has no desire to ever return. read more

This Starbucks can get backed up on orders on very busy days, but as someone who's worked in food service before, I don't hold it against them. It's a pretty nice store besides that. :) read more

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This Starbucks is in a great location however that's about all that's positive. They take longer than any other Starbucks in Columbus, consistently. If you go inside to do some work or meet with a friend, the staff is laughing and yelling so loudly that you can't focus or hear anything the other person says. I get that the team needs to have fun at work however people come here to focus, get stuff done or have a conversation. It's impossible to do those things with the baristas playing and laughing constantly. The other major issue with being inside is it's freezing, dirty and not really comfortable. I hope new management takes over eventually and whips this place back into shape. read more

They are always helpful & their coffee is tge very best! I particularly like tge Cafe Verona!

Ordered thru the app and walked in. There were a few leaves on the tile floor which was shocking because I noticed I ordered a flat white with almond milk and one honey shot. It was very nice. read more

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Things that have not changed: - long line outside. No line inside. - mobile orders are fast. - I am in and out before most people in line have even ordered. The crew they're running with is fast and friendly - it's still a little sparse (post Covid) but they have tables and a couple chairs. I've been coming here for even longer, and when I come back in, the crew is always in full swing. read more

My sister lives nearby and I've found myself swinging by here every now and then. Most recently the drive through line was crazy long so I decided to see if going in would be faster. I found parking out front and was pleased to see their patio out front. Inside it was a little bigger than the one closest to home. It was nice to see folks inside on laptops again. The staff was super friendly and did a great job at managing app orders, walk-ins, and drive through orders with ease and urgency. I didn't wait to order at all and getting my coffees took like five minutes. I'm sure I'll be by again whenever I head to my sister's place. read more

It's a cool place but does anyone else find it weird that the pick up process in the building is so chaotic. Everyone picking up drinks are touching almost every drink to rotate and read the label. Kind of unsettling. read more

every time the same geriatric woman is on the drive through window she makes my pink drinks with not even a splash of strawberry açaí juice. looks like pure coconut milk & when i tried to ask her to give me more juice she gave me attitude. everyone else is nice. but at least make my drinks right & don't give me attitude when i kindly ask for you to give me more of something so my drink is actually correct. read more

I stop into this Starbucks occasionally and always receive great service. Even on the red cup day the team is cheerful and working hard to get everyone's drinks out quickly! read more

We can over to do some work and I had my heart set on an Almond steamed milk. As it turns out they were out of both the milk and the almond flavoring. As it turns out a Hazel it Soy steamed milk is really amazing! When we went to scan the barista said that he'd taken care of it since we were inconvenienced. I don't mind as O discovered a new hot drink that I really like! read more

Idk who did the hiring in the last 6 months but this location is absolute garbage. Absolutely no point of a drive thru when they say they require 15-20 minutes to make a drink and drive thru should park and wait inside. Even had a lady (assuming shift supervisor because she was able to stand there and not work). Tell me I shouldn't have mobile ordered and come back some other time. Like seriously??? You're not a high end establishment, you're Starbucks, bottom of the barrel fast food coffee. Get off your high horse and stop treating customers like trash. read more

I was debating between 2* or 3* and decided on a 3* since the barista was training someone at the drive-thru window on how to make drinks. We have all been there when someone was learning so have to give the employees some slack. I normally don't go to this store so I can't judge it as usual. This is the first Starbucks store where everything could go wrong when wrong. I had about 20 minutes to free time before my next item. My friend drove to the drive-thru window. Ordered a tall hot chocolate extra hot, the employee repeats the order, grande chai latte, venti caramel ribbon frappaccino. When I heard the price ($9.57), I was wondering if there was a happy hour going on since the price was a bit low. There was one window to take the cash, credit/debit or phone app. Got to the window, after waiting a long time. Keep in mind there is an employee in training. My friend passed me the tall chai latte thinking it was a hot chocolate. That was the first issue. The employee graciously fix the issue and upgrade the chai latte drink to venti. Next is the venti caramel ribbon frappaccino which came out correct. The employee was looking at my friend and was saying have a good day. We were like where is the third drink that the employee repeated and asked. The order item disappeared. We had to pay for the drink since we didn't pay for the first time which explains the discrepancy in price. It took a while but we finally got our drinks. This was the longest I ever waited at a Starbucks and took about 20 minutes because I ended up with no time cushion. Lesson learn: double-check your order. read more

I typically avoid Starbucks and look for privately owned coffee shops. This morning I'm glad I stopped in here. I had some time to kill and wanted a quiet place to sit a bit. The service was SO kind, fast and the coffee was actually tasty (I usually think it tastes burnt-which is why I go elsewhere). As I sat and painted the atmosphere and the kindness I heard coming from the staff compelled me to write this review. They were working hard, but were courteous to every customer and each other. I got the vibe that they all actually enjoyed their job which is refreshing. I also got the vibe that this store has lots of repeat customers because the server seemed to know a lot of names. With a Starbucks on every corner it's easy to see why people choose this one. If I lived in Columbus I would too. read more

Oh , my favorite place for coffees and teas. This is my got to place for a good green tea latte. Most of the staff is very pleasant, polite, and have a great a energy about them! I will miss them the most since moving. They do such an amazing job with the drinks and any extras that you order as well. They have been top notch so far and have faith that they will keep up their great work!! read more

I travel the country for work and this was truly the slowest Starbucks drive thru I have ever experienced lol I got in line at 8:30, there wasn't that many ahead of me. It's 9:01 and I still have several cars ahead before I'm at the window. It's a 0 for me read more

Being bland, boring, and beyond blah the space of this Starbuck is infinitely worse than the comfy sofa soft space it replaced a few years ago. That spot, in the mall behind around the corner from Hobby Lobby, was probably my favorite Starbucks back when it existed. But Starbuck changed its philosophy, moving into spaces its possible to have a drive through, and initiated something of a travesty--decor minimalism; the tendency to very little seating, no sofas, few chairs, and be stripped down and--well--bland. I hate it. Down with coffee shop minimalism! I mean come on! The major reason coffeehouses became big in heartland America in the 1990s, when Starbuck bloomed into the chain de force they are today, was because of the TV show Friends. That mediocre sitcom showed what a coffeehouse circa 20th/21th century should be: mismatched antique Victorian sofas, large primary bright coffee cups, a bar with barely attentive and careless baristas, and a Cloudcuckoolander strumming spaced out 'folk' song with a badly tuned hand-me-down guitar. Apropo of nothing is the usual retort: "bla-bla economics, bla-bla people want things fast, bla-bla things change there Mr. Getoffmylawn." Spare me too please your "slackers hogging space and wi-fi all day" charge, I've never did that. I just want my comfy spot to read, drink java, meet people. Yeah, yeah, yeah Indy spots--I love them too. But they are all going to minimalism, and there isn't any indy places in the Sawmill sprawl. Well, I guess I'll rate them three stars; since the drink was made correctly and the baristas were great. But still: I WANT MY SOFAS! read more

Good grief! I ordered a iced chai and a black tea. Why am I STILL waiting??!? 15 min and I got a "sorry" but still WAITING read more

Starbucks - No one ahead of me but drive through (which has a separate barista!) - Coffee & Tea Near Me - Columbus, Ohio

I come to this location very often and I think it's the one Starbucks where the staff has treated me the best! Every time I walk in I receive a welcome with a smile. My favorite drink is a Venti iced white mocha with toffee syrup! read more

Starbucks - White mocha - Coffee & Tea Near Me - Columbus, Ohio

I had put my order in before other guests behind me, yet they filled their order ahead of mine. I asked to speak with manager in private to bring the incident to her awareness as constructive feedback. I spoke in a very soft and calm tone, yet she was not very receptive to the feedback, and even went as far as to make the excuse that some drinks are easier to make than others. I replied to her saying I too used to work for Starbucks, so I am familiar with many of the times required to make the drinks, but that is still an unacceptable reason and the person who was in line first should be served first. She pretty much came off as dismissive and di not care in the least bit. read more

I stopped by this Starbucks one busy morning I ordered a cordiso based on recommendation and it was good. I found it not two sweet and the espresso didn't overpower it. The batista who helped me was kind as well as willing to explain drinks and make sure I was happy. read more

I never come to Starbucks because I can't have caffeine but the man Henry took great care of me for my order that I got for a friend. He was wonderful polite and extremely happy. If I could have him work with my at my job I would love that. Come to this location and ask for him. Who doesn't want someone happy taking care of them?! read more

Welcome to my local watering hole! . I think I'm in here as much as the staff lol. Coffee is coffee true, but the people who serve you are the difference. Everyone here is great. When I'm in town I'm probably in here twice a day. The lobby is always clean! I mean spotless. I've been in the area for about a year now and only 2 times has my order either not been ready or they didn't have the tea and it didn't show on the app. The ladies that work here along with my man Alex are all about good service, go check em out and tell them,"James from the mobile orders said you're the bomb!" read more

Loving this new location! The drive thru is convenient as well as the inside. What brought me in today was I was meeting a classmate to go over our presentation for a class. I liked how there is enough space to move tables (if needed) to study. As well as the ample amount of room. I ordered my favorite caramel brulée late because it's in season right now. It was as good as usual. When I picked up my order the barista said, here is a cheese danish for you. I didn't order a cheese danish but she felt like giving it to me today for free. That was super nice and thoughtful of her. It left a lasting great impression of her and this new location they just moved to. Plus it was a great start of the day a grande latte with a free danish is an awesome deal. I might have to sneak my husband into Starbucks one day just to get another! Which is really hard to do since we stopped coming to Starbucks once we purchased our Keurig. I can't stop coming to a place that was super nice to me. I may have to pay it forward one day and do the same for someone else. read more

Same day, girl at drive thru window was awesome! Polite, simply fantastic!!! People like the guy below is why I dread walking into THIS location, I will go outta my way to drive further down to W Henderson or Tuttle. Sadly both limited hours so I had encountered THIS: Mobile pickup, a whole other story. I walk in, my food order was ready. I reach to grab it after reading my name WITHOUT touching, the employee barks at me: "That is a health code violation". I say: to grab my own food? Every store in my area where I live around Columbus Ohio or my second home in Deerfield Beach Florida has alphabetical order areas to grab and go. I put it back down and say: OK, can I have my order of eggs? He hands it to me (tall skinny guy on bar, dark hair). I say: I still have a drink, he says; same name? I say: no, it says Madi, I continue: there is no sign that says do not grab your order ask and we will hand it to you. He says: "it is a health violation". Department of health as far as I know are not following Madi, if Starbucks is required to hand the costumer the drink - the violation is on Starbucks for not making it clear for us as customers to NOT reach for our drink. At this point it is just hunger for power due to mandates ending - for him to yell and embarrass me in front of costumers. Then he holds my cup of coffee with his bare hands on the mouth opening, NOT FROM THE BOTTOM OF CUP. The cold foam was touching the lid opening where he put his gross hand- so that is not a health violation??? Please train your employees!! read more

I visit this location frequently and they have adapted so well to the new drive thru and curbside pick up. They are always extremely busy but they handle the craziness with a smile on their face always! They have coordinated a safe atmosphere for their customers and they still try to be present from a distance to smile, wave and personally thank their customers. I greatly appreciate their hard work always, but especially during these difficult times in the world! Cold Brew and Iced Teas help make my day better so I am very glad to be able to get my drinks during all this! read more

Quiet, spacious (lots of electrical outlets for your devices). Staffs are friendly and nice (I got a $4 card and a free replacement of similar kind when a sandwich I mobile-ordered was out-of-stock) Close to groceries, gym... read more

This is by far the best Starbucks I have ever been too!! The baristas are amazing, friendly and efficient! My day is always made when I stop there! read more

This location seems to have frequent random closings. I can only assume it's due to their staff contracting Covid. No reason why they just randomly close, during my last visit when they were opened, they gave me the wrong milk in my coffee- upon calling Courtney the manager and letting her know that this was the 2nd time I received cows milk when my order was for almond milk. She laughed and said ok. Didn't take it serious that I have allergies and I think that pretty much sums up the whole teams attitude. Ohio Starbucks are by far the rudest I have come across. read more

Why can't you guys fill my cup? They plop so much whip cream on top to give the illusion of a full cup that once you get home or wherever you're going it dissolves and you're left with the truth, 2/3 full cup. This is ridiculous for the price of a cup of coffee. read more

Starbucks - "Venti" white chocolate mocha - Coffee & Tea Near Me - Columbus, Ohio

This is my home Starbucks. It has great days and has some less perky days. Despite being slammed almost all hours of the day it seems, you see how hard working and focused the baristas are to get the orders out with good quality and a friendly smile. My most recent visits have been extra special because while I'm headed out they don't let me leave before saying my name, thanking me, and giving me well wishes for the day. Because of this extra personalization I keep coming back. Pro tip- order on the app, you'll avoid the long line in the drive through or inside. read more

Never seen a location so consistently suck. The last 2 visits I went through the drive thru and my order was wrong. Whatever, they'll fix it pretty easily. Today I went in during what happened to be happy hour. My mistake because they clearly don't have enough staff to handle it, nor do they care enough to pay attention. I waited FORTY FIVE minutes for 2 drinks and when I finally saw every past person that ordered after me get their orders, I went to to say something. They completely deleted my order and blamed it on a sticker printer malfunction. But mysteriously it only affected me. .... Sure . Half assed apology and FIFTEEN MORE minutes later, I have my stupid drink that I don't even want anymore. This location is the worst and I won't be going back. Get your shit together ffs read more

Great and friendly staff. Lauren was super helpful and really knowledgeable! Be sure to ask for her recommendation when you stop in! read more

Starbucks - Coffee & Tea Near Me - Columbus, Ohio

The staff isn't very friendly. The store was very dirty it was pretty gross. There was trash in the mobile order pickup bins that no one bothered to clean. The music was a good volume. Not too loud and it was easy to sit and chat. The service was very slow what I ordered said it would take 4-6 minutes to be ready and I sat for 15 minutes waiting for a hot tea. read more

Slow slow slow... dont go here if you need coffee fast. Waiting for 20 minutes for a latte is a bit excessive. Hire some more people and speed it up. read more

Ive literally come here every morning before work for the past year. It is my home Starbucks and I've never been disappointed. I do recommend using the mobile app as it is a busier location and if your in a rush, order ahead of time and they'll always have it ready. I order the same three coffees depending on the day and they always make it perfect. Never a mess up and always perfection! Everyone there is hardworking, detail oriented, and friendly! read more

I just waited 35 minutes in line to get a cup of coffee. I'm not sure what's going on at this location but I will not be back.