The Starbucks served as a good rest stop for us on our way back home. It was a comfortable place to take a break, and I really appreciated being able to sit down and relax. One of the highlights for me was the mural on the wall, which I thought was very captivating and gorgeous and added a nice touch to the space. The store itself was not very large or especially spacious, but it was enough for our needs and had plenty of comfortable seating. The quality of the drinks was consistent, just like what you would expect from any other Starbucks location. We also tried their Cinnamon Coffee Cake, which was served to us warm. The coffee cake was a little bit too sweet, but it had a strong cinnamon flavor, which I liked. It was also soft, moist, delicious, and it paired really well with coffee. I would get this cake again. The staff who helped us were incredibly friendly and helpful. I also liked that I was able to find a great souvenir, as they had mugs with Los Angeles or California on them, and we ended up buying one. Overall, we had a pretty good experience at this Starbucks coffee shop. read more

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Came in for a quickie to get out coffee fix diz morning after shopping all morning lolz Suzette took out orders!!!!!!! read more

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The worst Starbucks I've ever been too. They have horrible customer service. They made my daughter pay for something in order to get a water that they put in a paper type cup. Told her she couldn't have a water because they can't even charge her for it nor did they have bottle waters available to purchase. I spend a lot of money at Starbucks but will not be buying from this location again! They were extremely rude when it came to giving it to her even though we bought something. They never let us know her water was sitting on the counter so when we asked for it the girl rudely said it's over there. I love Starbucks but with bad attitudes and unfriendly staff it makes for a bad experience. read more

Starbucks - Starbucks water cup - Coffee & Tea Near Me - Castaic, California

I've been coming here for years! Inside is clean! Though this is a smaller location, it's quite fast even with a line. When I worked nearby I came here literally every morning and ordered the same thing. They always have very friendly workers. Some of the lovely ladies that worked the drive-thru on the days I'd come got to know my order and always greeted me like an old friend and would sometimes write nice things on my cups and I think those kinds of workers need a raise!! read more

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Online order accurate. Busy location but staff is working hard. Drinks made perfectly. Clean and well stocked inside. See you next road trip! read more

Extremely rude customer service. We made a stop 3 hours in on our 6 hour road trip to use the bathroom and get something to drink. Was there with our service dog and service dog in training (whose a puppy) and off the bat they were extremely rude about them. I told them they were service dogs and offered to show them the card. When my brother went back in to get a straw he overheard this female worker making rude remarks about my puppy being jumpy and a service dog. Unbelievable. read more

I asked for ice water the lady that was making the drinks told me no more complimentary water and it was about 100 degrees outside by the way I do have Starbucks account and am a customer read more

They forgot to add vanilla syrup on our drink and we went back to ask for it and small blonde girl responded very rudely with "I guess" and then proceeded to say with attitude next time wait at the speaker when there was nobody there. Employee needs an attitude check. read more

My favorite Starbucks in SCV. Drinks are always well made and the staff is always pleasant and welcoming.

Terrible. The staff aren't professional at all. No matter the simplicity, how loud and clear you communicate or how many times they ask you to confirm., they will mess up your order then act like they have no idea why you're upset. read more

It's come to my understanding that starbucks has changed their policies about the bathroom and water, this starbucks is the star of castaic and you have us regulars coming almost every day. i'm tired of people coming in and harassing the employees over policies they don't have control of!!! If you don't like the policies and the new cups then go to a different store where it's going to be the same thing for you, or go to the pollo loco that's right next to the starbucks for the restroom. It's a business and us as customers need to respect their policies and respect the workers as well. read more

Thank you Paige! Thank you for having me, the customer, best interest! Thank you! The drink was perfect read more

Great staff. They work hard. If an error happens, they are quick to follow up and correct it. They are friendly and accommodating to their patrons. read more

Starbucks - Starbucks - Coffee & Tea Near Me - Castaic, California

Very Nasty manager, untrained crew doesn't know how to make a proper order. I don't understand how they have managers with NO people skills and workers who get the orders wrong regardless of me stating my order TWICE. Try Peets for good coffee and excellent customer service! read more

Lazy ass woke people. I was there at 7:55pm. Tried to order, door was locked and they served only drive thru. On the door it says they should be open till 9:00p They saw me by the door and didn't care coming and asking... Good luck... read more

Starbucks - Locked. Keys in the door. Sign says open till 9pm. I wasn't even 8p and only drive thro was open. - Coffee & Tea Near Me - Castaic, California

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My friend and I found this Starbucks along our route as we headed to LA for a family wedding. I was not surprised to find it somewhat busy even in the middle of the day. But we managed to take a break for a blueberry scone and non fat iced mochas. I was able to use my prepaid gift cards which helped us out financially! LOL! Anyway, it was nice to stop, even for a short moment to regroup and replenish our energy for the long and stressful trip ahead. This place accomplished what we came for! Delicious coffee and baked goods, friendly service and a clean, comfortable environment! Not to mention a bathroom break! read more

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Stoped By This Morning Store Was Clean Including The Bathroom. The 2 Working Had Amazing Service & Drinks Were A1.. They Deserve A Raise!

The times I been here, customer service has been great. I would go to the drive-thru and the employee would say their name and then ask my name and what I want to drink. I ordered an Iced Chestnut Praline Latte. Service was quick and the employee giving out the drinks always had a smile. read more

I ordered a grande iced caramel latte. It tastes like an original. On top of that there was a hole in my cup, but rather than pouring it into a new cup they just put it in another cup (double cup). So as I tried to drink it, it spilled all over me and my car. Very annoying because they weren't even busy during that time. read more

They always have a nice and friendly greetings, place is always clean, cups stand always well organized. Coffee was delicious and bread is fresh! read more

I love my local Starbucks, been going here weekly for 3 years. Literally everyone on staff are so kind, efficient and just great workers! read more

Starbucks - Special touch of kindness - Coffee & Tea Near Me - Castaic, California

It's a hot summer day and it's time for my late 400pm coffee break. Everyone is using the drive-thru since we are still in the COVID-19 pandemic. I ordered a venti iced mocha with half the chocolate and it came out just right. read more

Starbucks is a Starbucks is a Starbucks... Until its not. This is a common stop for me on my weekly travels, usually in the hour before close. What I like about this location ia that its always clean, stocked and consistent. Stephen is working most nights I pass through and he is always pleasant and goes the extra mile. After suffering on the 405 its nice to see happy staff. They also pay attention here. I was looking at the different "hot" mugs and while restocking he spoke out and told me to let him know if I had any questions about the products. As I sit and partake in my protein box (thanks Starbucks from saving me from French Fries) the staff is all working, stocking and communicating professionally. They aren't texting lol. This will continue to be my prefered Starbucks in the area. read more

Thank you for help me out. I came in today 4/19 at 8:40pm since I have a pretty long trailer I couldn't go into there drive through and she was so kind to take my order through there window since they had already closed the lobby since they close at 9pm. Squidy/squid not sure what it said on her name tag but some where along that line. She was super kind and with a smile on her face she took my order and prepared it for me and it came out perfect!!! Thank you so much! Super recommend this place. read more

Barista on April 1 in the evening was very unprofessional and very snotty. Very stuck up. She needs to be replaced by a more professional and friendly barista. Please do not hire snooty employees. read more

Something was very wrong with their pike coffee today. I just ordered a black coffee and it was the worst black coffee I ever had. I have Starbucks all the time, so I'm not sure what happened at this location since I'm not in the business of making coffee. read more

This Starbucks sucks I went to this Starbucks thinking it was gonna be good and then I get a refresher and I had to keep getting replacement's for it to taste good, the employees were nice about it though but I wouldn't recommend coming here for refresher's. read more

Barista had to ask again what my order was after I ordered. I repeated myself and also asked her to let her manager know about the cockroach on the floor near the seating area. She remembered that, however, the staff lead didn't feel it was important enough to take care of immediately. Seems they would rather the health dept. come inspect their store instead. I've NEVER seen this at a Starbucks (any public establishment actually). My drinks came and one had to be re-made, imagine that! Apparently, the Barista still couldn't recall how though. The staff lead asked me how it should be made and I told her to ask her employee. Finally...the staff lead asked me where the roach was and then swept it up. Where there is one there is more so it really doesn't solve the problem when you don't sweep the entire area. It took a manager who didn't introduce himself as one and had a bad cold or something to ask me if I could show him where it was with a napkin in hand haha If I wasn't working, I would have asked for my money back instead of the hassle and subjecting myself and minor guest to an unclean environment and illness, but I don't have a choice - we don't dare use the restroom cuz I can just imagine the Yelp I'd do on that lol JUST wow Sbux, just WOW!! read more

Starbucks - Coffee & Tea Near Me - Castaic, California

We love this Starbucks off Lake Hughes Rd exit on I 5. Service is always good! Bathrooms clean! I accidentally left my purse there this last visit and the staff was so helpful and friendly! This is always our home away from home when we travel I 5, which we do often! Highly recommend making it a stop before you ascend the Grapevine! read more

Just coffee, yeh baristas are polite! The bathrooms are very clean and useable now that they're locked.

All the employees working at the Castaic Starbucks are phenomenal. They can handle big drink orders, with a smile on their face, great accuracy and exceptional customer service!! In particular, Liza was very helpful with my large order and wanted to make sure it made it safely back to set by putting stickers on the tops of all the drinks so they wouldn't spill. They are friendly, smart, kind and a treat to visit. Our production thanks you for keeping us all caffeinated!! read more

Starbucks - Coffee & Tea Near Me - Castaic, California

Not a good vibe, drinks were honestly meh and when asked to remake them the employee was a little snarky and gave my wife a weird look.

We stopped here to get some caffeine for our drive from LA to San Francisco. I ordered an unsweetened iced coffee; it was made well. A nice patio and the guy that served me was so welcoming and friendly, sad I didn't get his name. read more

Starbucks - Venti iced coffee. - Coffee & Tea Near Me - Castaic, California

Rudest place I have ever been too seriously I asked for sugar and milk and it's like if I was gonna steal it and I go to Starbucks a lot NEVER AGAIN to this location!!!! I would give them no stars but I have to rate them and they deserve a Zero read more

Staff here are very friendly..especially the guy named Stephen,who provides more info on the kinds of drink to order.He deserves more than 5 stars for a good customer service that he provides.This store always looks clean and organized.I recommend lounging here with your favorite coffee read more

Starbucks - Happy hour Frapp - Coffee & Tea Near Me - Castaic, California

I went thru the drive thru and I asked the gal at the window who name was Jenna I asked her if there were any black reusable cups and she stated yes there are a few of you like you can come in the store to purchase instead of letting me purchase thru the drive thru there was no one in line behind me so it was not like I was holding up a line or anything. So I got my order which I order a egg protein box and the grapes were super mushy and just not fresh at all I couldn't even eat them some of the apples were brown I couldn't go back to return because I was about 20 miles away when I finally got to have my snack. Just overall bad experience at this Starbucks location. I did get off and purchase my reusable cups in just still in disbelief that Jenna refused to sell them thru the drive thru. Hopefully this will get to her manager. Horrible service. read more

What the heck, Starbucks? I've literally only Yelped 3 times and usually I don't care about poor service, etc, but I just spent $5 on this drink and they couldn't even be bothered to fill it all the way. I have attached 2 photos for reference: Photo 1: Whip cream melting Photo 2: Whip cream melted I'm more offended at the fact that this employee thought I was stupid enough to not realize he/she just served me $5 whip cream. Drink was good though. All 3 sips of it. read more

Standard Starbucks food and drink, but horrible customer service from the barista. I ordered a rather large order for my family (so did my duty as a patron), and wanted to grab some water as well. I said "excuse me" 4 times to the barista, and she ignored me (The woman next to me looked confused about it as well, so I know I was loud enough), and then finally I had to wave my hand in her face to get her attention (she was less than 2 feet away from me). When she did look at me, she gave me a smug look and simply said, "yes?" I asked if she could fill my water bottle up, and she said, "give me a minute," and turned and walked away. Another (very kind) man came over and then helped me. There was no one behind me, and it didn't appear busy. I don't know if I somehow offended this girl who is in a customer service position by my "excuse me's," but regardless, the mid-20's, dark haired girl with brown eyes, working the morning shift on Tuesday, 5/21, was extremely rude. If management is reading this please remind her that if a customer politely says "excuse me," she has chosen a position where she is obliged to acknowledge the customer and ask how she can assist. Thank you. read more

Squid! Thank you for your friendly customer service. We'll definitely come back to your location when we're back in the area!

The customer service of these baristas is absolutely outstanding. We were very fortunate for their willingness to accommodate and their attitude was always respectful and kind. They went the extra mile and truly made our experience a great one. Definitely recommend for anyone to make their stop here. read more