I would avoid this Starbucks at all costs! I don't even know where to start. I was in there on a Sunday and it took me 25 minutes to get my order. I was completely ignored and the employees acted like the customers were invisible. They seemed very unhappy and acted like they hated their job. After getting my order, we both threw our drinks away. They were not up to standard. Definitely not the company recipes they were both watered down. read more

Truly the slowest Starbucks I have ever been to. Took over 30 minutes to get 3 drinks made. Which is amazing as this one seemed to have more technology than any Starbucks I had ever seen. 4 people on staff and it seems like no one had a "job" all 4 were bouncing around versus actually making drinks and getting customers out the door. Was very close to saying cancel my order and leaving. read more

Starbucks has such good coffee! And it's a very nice place to work, coffee machines running while sitting on a comfy booth! read more

Starbucks - A sweet and refreshing Starbucks refresher! - Coffee & Tea Near Me - Carrollton, Georgia

I love Starbucks so much but today 06/16 at 7:05 i ordered a strawberry açaí with water instead of lemonade but also order 2 more with lemonade. Usually I would just not saying anything but it was clearly lemonade and the dude had an attitude basically saying I was wrong . I know my Starbucks and I know what lemonade tastes like . Like all you had to do is just change it but he walked away . How rude .. definitely need a meeting on customer service. read more

Starbucks - Coffee & Tea Near Me - Carrollton, Georgia

Sure, one time I had to double check with the staff on my order and eventually ask for one drink to be remade, but I'd say the staff's attention to customers is top notch. For instance, I was waiting around for my in-store pickup (regretfully, as curbside option "disappeared" on the app) for I guess a slightly extended period of time - so I had a couple staff check-in with me to see if I was helped. They seemed really busy at the time - as in, the barista in front of me had non-stop moving hands - so those gestures were much appreciated! Also, it's the only standalone Starbucks around town - time to time there is minor frustration, but we are fortunate to have this crew around! We especially appreciate curbside service during these times (though I wish the option was available all day, not dependent on store traffic) - which isn't available at the Kroger locations we used to frequent. read more

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6am in the morning waited 14 minutes for my drink was the second car in line. Today I waited over 20 minutes for my drink that was preordered mind you read more

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terribl. I've been here multiple times and the service is awful every time. you'll sit at the register for minute late without anyone acknowledging you. read more

The last few times I have been I have waited more than 30 minutes for one single drink and no it's not complicated at all. white chocolate mocha latte with sweet cream cold foam.... So why is I'm waiting so long and yes I am using the mobile app ( I was told it gets your order faster) also why is it I always have to ask them to put my cold foam in my drink, why is it being forgotten about almost every time! My last trip was 36 min in a drive thru wth! I would have backed up and left but I was trapped! Again one drink and it was also wrong again! I don't get it at all! Oh and the lady who was making the drinks please stopping grabbing your nasty pants while you make peoples drinks you never washed your hands nor did you have any kind of glove on. read more

Waited 45 mins in drive-in is ridiculous. Then we had change our orders because of lack of supplies... Then NO sleeves for the hot drinks! My daughter is manager for Starbucks in Texas. Starbucks corporate needs to look at this store. I've look at previous reviews and this has been going on for last 5 yrs! Something has to change.. Then while open 5am - 3pm when website says closes at 8pm..... Need to hire people or bring people in from corporate to fix this serious problem! read more

52 minutes in drive through with only 8 cars total. Got to the window and they sold out of the drink I ordered while I was in line after ordering it. Then asked for tips. read more

Even though their employees are always nice, they are ALWAYS out of products. Whether it is the nitro brew, additives, or sweeteners it never fails they are always out. Its getting quite annoying paying $5-$10 for coffees when you drive to the window to have them tell you half of the items you bought they do not have. I don't recommend this location due to this, and they have lost my business. Go to Dunkin Donuts - Better Coffee! read more

Starbucks - a close up of a cup of coffee - Coffee & Tea Near Me - Carrollton, Georgia

The worst Starbucks I have ever been too. They are extremely slow and constantly messes up my order. Here lately they have been closing the lobby "due to lack of staffing" and have to do through the drive through. They are also very rude and snotty with unnecessary petty reply's. Stay away and don't come here. read more

They were slow! Called out your drink in a low voice. Horrible just horrible. The line for drinks was long.

Placed an on-line order at 10:50. Sat in the store till 11:40. FINALLY a worker asked me what I was waiting on and made it. Had gone up and stood at the bar for five minutes without being acknowledged and went back and sat down. This place needs serious customer service training. They often have drive through traffic backed out to the street, even if they have very few customers inside. Yesterday I waited 45 minutes inside after placing my order. So two days in a row it's been like this. Today they claimed there was no ticket for my drink. My info and receipt was in the app. They were busy inside and out today. I understand waiting, but not that long! And the time to mop the floor and clean counters is NOT while you're slammed. Two workers were puttsing around while cars and customers were lined up out the wazoo. Totally ridiculous customer service here. This place frustrates me. read more

Starbucks - Coffee & Tea Near Me - Carrollton, Georgia

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A two was generous. Order ahead online was given a 7 minute wait and ended up waiting for 30 minutes for two drinks. I got two pumpkin spice lattes and the latte like I bought an ice coffee with cream and that's it. No pumpkin flavor at all! Don't recommend. read more

Terrible service, they only have about 3 people working the busy crowds, and baristas are very rude when you tell them they accidentally forgot one of your items. read more

All I can assume is poor management. The place is always struggling to keep employees, maintain cleanliness, and deliver orders efficiently and quickly. This has been a terrible location for the last two years or more. I can sit down at Longhorn and get a steak brought out faster than I can get a drink at SBUX even if I place the order ahead. They are constantly closing early, and as of today, they have a printed sign taped to the door that they close at 3pm now. I travel for work every week and visit many different locations. This is hands down the worst I've ever visited. read more

As a long time Starbucks customer, I have learned to only go to stand alone locations (I refuse to go into grocery stores or target for my Starbucks) and I only order through the app. The reason for both is I am a fussy orderer, I don't order anything straight from the menu, everything is specialized to my liking. Having said that, as I was driving through Carrollton GA the order ahead was not working for this location today, so I knew if I wanted my coffee I was going to have to give a verbal order. I took a leap of faith, spoke slowly, reading my order to the young man on the intercom. He nailed it! I did not have to repeat myself, the order was ready and 100% correctly made when I pulled up to the window! Thank you for outstanding service! read more

It depends on the barista you get, but there's a 92% chance your coffee will be made spot on -- unless you have a complicated order, or the barista is NEW new. Which is okay, people need to learn somehow. If you want to return ANYTHING, go to Kroger's customer service. They DO return items without a receipt despite what young child is the barista for the day, and how much of a fight you make of it. The barista doesn't understand how to make clear of this: Starbucks at THIS location doesn't do returns -- they CANT. They're affiliated with Kroger. STARBUCKS WILL return items without a receipt, at their private locations. Please, train your baristas at this location. I don't like liars. They change Leads like seasons: when Rachel was overseeing things it was clear everything ran smoother and new hires were being trained correctly. When Sunny was there, the atmosphere was a lot cheerful. It was great with that team, though as the visits past the more disappointed I am with their customer service skills and self entitlement. read more

Soooo slow. It doesn't matter if you do a mobile order you will still wait 15-20 minutes after said pick up time.

The people who work here are great. They always make it right. They are also always busy. Thanks for the great work people!

Waiting for the drinks is the equivalent to watching paint dry. If that's your thing, then you will love the wait!

1, 2, 3, 4.. no 5 people working behind the cash register. No one else in line but me. " we will be with you in a minute". Uh. No you will not. PITIFUL. read more

Going on 30 minutes in the lobby waiting for my 1 drink. Every employee appears to be lost behind the counter.

Just ridiculous!!! Third time I've been here in two weeks and never fails they are out of whatever I want. Had to sit in line 20 minutes just to get out the dang drive through. read more

Although the customer service is great, every single time I order my drink it is wrong... firstly the employees are not making things the same way. I order a venti blonde vanilla late with cinnamon cold foam. Most of the time it is made with cinnamon dulce and ground cinnamon blended into the cold foam but some employees use Carmel for some reason & insist that's how it should be made when I complain.. one very nice employee made a few different cold foams for me to try one day and helped me figure out what to order which ended up being cinnamon dulce with ground cinnamon blended into it .. now I try to order that and every single time it is either still some type of Carmel cold foam or the cinnamon is put on top which just gives you a mouthful of it. I have tried to explain this to them, I have asked what am I doing wrong, how can I fix this?? But every time it is the same process. I'm almost at a free drink with the point system & after that will no longer be coming here. Yes, the wait time can be crazy but they are always extremely busy so what do you expect... I wish we could have fixed this problem but I'm tired of paying $8.03 for a drink that's wrong every time... I left 4 stars because the staff really is super nice and helpful & the wait time shouldn't affect that nor my drink being wrong a lot. read more

I love Starbucks and have thought about writing this review for some time now. I prefer to mobile order my drinks because if you try to get in the drive through, most of the time they are sold out of everything when you order. On the other hand if you go inside there are 4/5 workers but no one is taking orders so you will stand there for 10 minutes before someone ask if they can help you. Mobile ordering here is a different beast. I order 10 minutes before leaving my house and it takes 10 minutes for me to get there. Leaving a good 20 minutes for my drink to be mad and ready by the time I get there even when my drink says it's supposed to be ready on the app, it NEVER is. I have nothing to say good about this Starbucks. This is genuinely the worse one I have ever been too. I have been to slam packed ones in New York, Atlanta, and LA and never ever have I had this much of horrible service like i do in CARROLLTON Georgia. Literally a no body town. It amazes me this location is still open. If I HAD to recommend at least one starbucks in this town it would be the one located inside of Kroger. That's just flat out sad. I am currently standing around waiting for my order to be ready as I am writing this. This is the second day in a ROW I have waited over 20 minutes for a drink. Absolutely ridiculous, wish corporate would get their hands on this one. read more

Terrible service and so slow. We sat in the drive-thru for over 30 minutes and when we got to the window our drinks still were not ready. Not to mention that our drinks aren't really as good as they usually are at other locations . I would recommend going down the road to the one in Kroger. read more

I normally love this location however I've noticed new employees that are not as timely nor professional as the prior crew. This morning and a few others they refused to open at the appointed time. They also didn't have the curtesy to let me know I just waited for 10mins before driving around and being brushed off. read more

There is always a ridiculous line that moves SO SLOW and they're always out of half of their items. Staff is friendly atleast, but this is still the worst Starbucks I've been to. read more

Thank you for the birthday beverage! Wasn't sure about the new shaken espresso but it was great

Please don't come here at all. I am writing this review to warn you all. The application process takes way too long, especially when I called the hiring manager so many times for her to have great communication and let me know how long it will take; however, I was deceived and lied to so many times that she said one day that she expected a call between 8 and 5 p.m., but I never heard back from her. The next day, she told me that she would call me between 10 a.m. and 1 p.m., but I never returned her call; So, I called the customer service department and told them that I was constantly tired of texting and calling her so many times, so I would appreciate it if they could keep me posted on the application. As a result, the hiring manager had an attitude toward me because I was showing aggression and attitude in my message, which is true, I admit, but I told her, "You won't waste my time with bad communication. You promised to call me twice, and it's been two weeks.". As a final statement, she said, "If you think it's ridiculous, don't show up here at all," which upset me because if you'd told me earlier that you weren't interested in hiring me, I would've understood; however, lying twice about getting a call back and getting upset with me when I explained how the application process was slow is absolutely ridiculous. read more

Great location! Literally so clean and cute to hang out in. The menu is like any other Starbucks location, obviously. My drinks are always made to perfection and the staff is great! Definitely love this location and will wait a few extra minutes to be served here! read more

There are days when the line is long, products are not available (I have been waiting for lemonade to return) and you don't always get a greeting or thank you. Today, was not that day! Thank you for the perfect drink and staff attentiveness while I was waiting for a mobile order. read more

Staying at Tanner Medical across the street with my son, decided to run over here and get a couple coffees, and the staff was very kind and coffees were great! read more

Employees are not very friendly and they don't have high chairs. For mediocre coffee this trip was a massive waste of time.

Constant problem with store hours. Showed up for my mobile order. The door has new hours posted730am-3pm. It is 220 pm. Now I have to drive around a long line at drive through. Management has to be the worst here. Get a clue read more

My family went to get me a large Frappuccino! They said I wanted it sweet and creamy and that's why I ordered the Frappuccino. They assumed it was a Vanilla Bean! I wanted coffee, strong coffee! So disappointed! read more

They got my drink wrong and when I told them it was wrong, they said they made it correctly and didn't remake it

Great coffee and great service . No complaints here Try the blonde espresso or even one of the freshly brewed coffees