I don't even know where to begin. When I arrived to the drive-thru, the line was so incredibly long and backed up, there were at least 12 cars in front of us, to the point where cars were blocked from exiting the surrounding restaurants. Keep in mind, this was around 1:30 pm on a Tuesday, so there aren't THAT many people demanding coffee at this time. This means that it was obviously the workers fault for moving slowly, causing the line to be SO backed up. When we FINALLY arrived to the window, I had to wait an excessively long time for them to greet me. Finally, a nice man with lots of energy came to greet me. (He was the only positive thing about this experience.) Then, I asked to load $15 on my Starbucks Rewards app. The nice man was very helpful and enthusiastic to load the money on my card. But, before he was able to do that, an older man came to the window to finish the process of loading my money. He was very unhelpful and seemed to be in such a hurry, it came off a little rude! He was very confused about the situation, which makes me wonder why he came to help when the nice man seemed to have it under control. Then, when I asked if my $15 had been loaded on my app, he threw his hands in the air and said "I don't know." I then asked if I was going to receive my points from this order, and he said "I think so". He then walked off to speak to the next customer in the drive-thru line. Overall, the man was very unsure with his answers and VERY unhelpful. He didn't even apologize for his rude behavior or his ignorance on the matter. After FINALLY receiving my drink, he told me to check the receipt and make sure everything was right. I felt very unconfident that my order was right and that I was charged the correct amount. I was then told to pull away, without being told "goodbye" or "have an excellent day". To conclude, this was, by far, the worst Starbucks experience I've EVER had. My drink was just mediocre, and I was very unhappy to realize my cup wasn't even filled up completely after paying nearly $6 for a drink! Just know, I will NEVER visit this Starbucks again. This trip honestly just ruined my whole day, and I will only be going to Dunkin' Donuts from now on. This was a 0/5 stars experience for me. Thank you. read more