The location is not far from 23S in MI and a very quiet area. When I enteres this establishment I did receive a warming nor a greeting as usual when entering. Just a look. Note we were African American going into this establishment with non African Americans. I felt the dismay; but there was no disrespectful remarks or gestures. While waiting for my order other non African American patrons came in and were all greeted warmingly. I received a beautifully prepared drink and apple croissant. Thanks Starbucks for the food and drink but not for the lack of greeting and full customer service. read more

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Went in with a few friends , We where greeted with unkind stares. I got a coffee with a few things in it, and when i received my drink the barista was talking to the others and said " When ur drink order is half the size of the cup that's when I get pissed off". This is unacceptable customer service behavior, makes us feel very unwelcome. read more

Went inside at this location today for a coffee. Severely understaffed by 2-3 people compared to previous visits. Drive-thru line long and people waiting inside to order. As I watched the 4 staff members zipping around trying to keep up, one of the workers was actually busy making her own drink and pastry to then go sit at a table leaving the staff load down yet another team member. Furthermore, since when does Starbucks start hanging pride flags inside their stores?? I don't care about people's sexual choices and don't need them waving them in my face to gain acceptance. I have choices of where I spend my money and it will no longer be here! read more

They're clearly not understaffed as there's ten people behind the counter making drinks but only 5 of them actually doing something. I waited 20 minutes for a cold brew.. maybe instead of who I was assuming was a manager based on their shirt standing around casually conversing they should actually be helping their coworkers when it gets busy. read more

30 minutes for a cup of coffee in the drive thru. Another Starbucks location that should not open if you don't have the staff to properly serve customers. read more

Waited for 30 minutes at the window, and one of the workers with pink hair finally gave us our drinks and the lid wasn't fully on and she shoved it into my hand so it spilled all over my brand new car and now it smells like spoiled milk in my vehicle read more

Yesterday morning, September 7, 2025, I stopped by this Starbucks to sit down and read before I met my mother who has terminal cancer for church. I ordered an Eggs & Cheddar Protein Box and a simple Medium Roast - Pike Place Roast. I put the order in at 9:17am, after I finished the protein box and read for a while, I noticed never received my coffee. Around 9:45am, I walked to the counter and asked for my money back for the coffee I never received. Then, for some reason, they wanted to immediately give me my coffee, which I declined, because I wasn't going to drink a Venti coffee during the church service. They did give me my cash back for the terrible service, which I believe was caused by a group of people who don't have any since of duty and who are not grateful for the job they have. During that 30 minute period I was waiting for my coffee, I overheard numerous staff members stating their displeasure for their jobs, and how they wished they could leave Starbucks. One woman even stated that she would have left, but they promoted her. Yesterday morning's staff was incompetent due to lack of effort, focus, and desire to do their jobs. The simple fix: hire people that want to be there and can make a simple cup of black coffee for their patrons. read more

Starbucks - My receipt - Coffee & Tea Near Me - Brighton, Michigan

I'm updating my review. I'm so disappointed in my recent experiences. As multiple reviewers said, they are super slow. They don't have the inside open or order ahead, so are only taking drive thru orders, so what's the hold up? They need to set up cones to direct traffic into the drive thru. There are cars coming in from both ways which is super inconvenient and causes chaos. IMO, people should pull up to the drive thru from the Geand River entrance only. If you come in through the other, then pull in and turn around. I think this would cause less confusion and allow for less traffic blocking in the parking lot. I'm sure people complain when they can't exit into the shopping center because people are blocking the driveway. My other review stands the same. I just think that speed and efficiency are extremely important. Waiting 30 minutes in a drive thru line is unacceptable. read more

Starbucks - Why order ahead when you have to wait in this long drive thru line anyway? - Coffee & Tea Near Me - Brighton, Michigan

SERVICE IS AWFUL!!!!!! They are so slow. 2 cars infront of me and it took them 25 minutes. Do not come to this location. Employees are disrespectful too. read more

This was a good Starbucks experience. The baristas were generous and accommodating. They made sure to put extra sprinkles on my while chocolate mocha. The line moves fast and we got our drinks quickly considering the large crowd of customers. I love the holiday drinks! Im a bit disappointed they didn't bring back gingerbread lattes this year. The other coffee shops don't do it justice. The bathrooms were a bit messy and were running out of paper products. Other than that it was a positive Starbucks experience overall. read more

Starbucks - White chocolate mocha - Coffee & Tea Near Me - Brighton, Michigan

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The baristas know their stuff. A delicious chai tea latte. We also ordered a vanilla crème nitro cold brew with honey. It was a very exciting visit. Recommend going inside or ordering for inside pickup to avoid the drive through. read more

There is never any of the specialty coffees that I have ordered. It's very frustrating when you're paying 5 to 6 dollars for a cup of coffee and you drive away and it's wrong. If you go to the target Starbucks across the street, the barista's there specifically Caitlin is absolutely amazing. She makes it perfect every time. That's where I go now to get my specialty coffees. Not to mention the Starbucks is in a very poor location it's hard to pull in and out of there, it's too congested for a coffee house in that section. Looking forward to scooter's opening down the road. read more

The drive thru is extremely unorganized with 2 driveways. People cut in line so, if you're in a hurry do not stop here. When you think there's only 4 cars.... once the others cut in line, it's an extra 4!!! Ridiculous! read more

Starbucks - a car parked in front of a coffee shop - Coffee & Tea Near Me - Brighton, Michigan

We stopped at this location hoping to get quick service while we were on the road with somewhere to be. After ordering, 30 minutes passed before we asked what was happening. The barista told us it would be another 15 minutes. Mobile orders continued to be prioritized over the many guests waiting inside. At least some communication with the people waiting so that we know it's going to be a longer wait? Customers are expecting quicker service and at least reliable baristas if there is going to be a longer wait. Wasn't happy at all and we got a refund and walked right out with only 1 of our drinks made. Hoping you guys can do better for more customers in the future. read more

SLLOOOOOOW!!!! I'm writing this from the drive thru, where I have been for 20 minutes. I still have not ordered. This place has been getting slower and slower and slower. As my wait time it clicks over to 21 minutes, this will be the last time I go here unless nobody is in line. read more

Starbucks - Coffee & Tea Near Me - Brighton, Michigan

Almost EVERY time I've gone into this location the baristas are rude and always have issues making my drinks, which sucks because it's the closest to my house, but when I go to the heartland location I NEVER have an issue and the same drink is almost $3 cheaper, the lady at the register gave me the print out and told me to show it to the Brighton location to ring it up that way and the person at Brighton told me "to go to heartland then"!! So rude, if I'm paying almost $10 for a drink ide like for it to be made the way I'm asking or I would have just stayed home and saved about 9$!! Do better!!! read more

i love starbucks but this one is always closed and says that it is open online stop closing at 2 pm every day!! it sucks. read more

I wish I had read reviews before going here. Made a mobile order before coming - the ONLY reason I waited. 40 minutes in the drive thru for a dozen donuts and 1 basic iced coffee. Everyone there is like "we are all new no one has trained us" and they are mad at me for being polite but being unable to hide my annoyed face Donuts weren't right, coffee doesn't taste right either. For 40 min and $15 I would hope it would at least match what I ordered and be decent... Won't be going back again, the one on Wixom road is much better read more

Incredibly slow service. Painfully slow. I avoid this location if at all possible. There are plenty of other locations in Brighton that you could choose from. Always choose the other ones. read more

Be prepared to wait over 45 minutes in line and this is the drive-through. I've been working in Brighton for the past five years and it's become worse over each year- completely mismanaged. They don't know what they are doing. read more

Terrible customer service at this Starbucks. Went in on a Wednesday evening at 6:30pm and waited at the front counter for over 6 minutes. This was while Ashley, the cashier, carried large mats to and from a stock room. Ashley said that she would be with me in a minute but I waited, and waited, and waited while she proceeded to take care of the mats. Once I was finally able to place an order, she was rude and short with me. The restaurant was dirty and the tables were sticky. I gave the restaurant two stars because the barista actually remade my order as Ashley didn't key it in properly. Overall, it was not a good experience. I don't recommend this particular Starbucks. read more

If you have over a half hour to wait for your coffee then this is your place :) I have been to a ridiculous amount of Starbucks and I have never waited so long for a coffee. 8 employees working and it seems as if they are just walking around. I have never witnessed anything like it from a Starbucks. They definitely need to work in their barista here! read more

SO SLOW!!!!! I have came back to this place time and time again and it is incredibly slow! I am done coming here. There is about 6 workers in there and they are in no hurry what so ever. They sit there and chat and laugh about messing up orders. The shaken espressos are always half full. Like come on, quit being stingy, I didn't pay $7 for half a drink. Going there is never a positive experience, for you feel like the biggest inconvenience. Waiting 20 + minutes for my drink when there are only 5 customers in there is absurd. These blue haired weirdos need to go. This place is terrible. read more

i get an iced coffee every time. three pumps white mocha & sweet cream. NO FOAM. gets foam every time

This location is located a half mile from the freeway, making it completely convenient for anyone on the go! I stopped in on my way to Lansing for an morning pick me up. The line at 11AM was long, both in the drive through and in person. That made me hesitate right away but the baristas looked to be doing a great job at keeping the line moving. The drive thru had about 10-12 cars and the line inside was just as long. I was out of the store in about 10 minutes and everything was handled well. The baristas were all kind and working as a team and it's nice to see that when things get rough and busy! My drink was made to my liking and the awesome service will make me want to come back again! read more

Stopped through here late one rainy afternoon. I was probably the 8th car in line and they rocked it. Probably less than 5 minutes and I was on the way. Good service. read more

The hours at this place suck. The other day it closed at 10am. Today, at 2:30pm, it also appears closed. Sometimes there is a sign blocking the drive through but today there is not. People keep driving up, sitting there, driving to the window, the driving away. I'm not even sure the last time the inside was even open. What's the point of having a Starbucks at a convenient location if they aren't ever open? read more

It's a quick jump off the highway if you're looking for a fast Starbucks on the way down 96, but during even semi peak hours service is pretty slow. The quality is likely consistent but count on the parking situation being a challenge. read more

Ap indicated store was open. When we arrived the door was locked and a sign said use drive thru. Please be truthful. read more

They're doing an amazing job and I always love the drinks I get here. They are friendly and fast and have to deal with idiot Trump lovers all day long read more

What a beautiful store and everyone is kind and quick. There are places to sit inside and outside. The traffic getting here may be heavy been it is totally worth the wait. There is a drive thru and again they are very fast here. The staff always double checks with you to make sure that your order is right. I ordered a pumpkin scone and they were out but to make up for it they pulled a blueberry scone from freezer and put it in the over. They will bend over backwards for you. read more

Starbucks - Get ready for the Starbucks experience of a lifetime. - Coffee & Tea Near Me - Brighton, Michigan

Stood in drive thru for 5 minutes at 9:30 with no response. Parked, went in as there were 2 employees and only 2 customers who already had drinks in the store. After waiting another 5 minutes without a hello at the register I finally left. Not sure if this is just a bad night here or what the story was. But this will not be my go to location. read more

It's posted they clos it says they close at 10, the kid with the pink hair stops serving after 930. He lied and said it was 9:30 when the actual time was 9:15 just so he didn't have to serve anyone else because he was there by himself. He then closed up and left before it was 9:30. read more

Why is coffee so super priced here? Why are people calling in their orders and can't even sit down and enjoy the over priced coffee. It tastes burned but then again, it's coffee. Can you imagine a bar with an app to order your martini? What's the point if you cannot get out of bed 10 minutes early and have time to have your coffee? We sure have turned into something special. Haven't we? read more

Apparently I'm the only person reviewing places in Brighton. Well that's fine with me! This is one of many Starbucks within spitting distance on Grand River. There's a starbucks in Meijer, in Target, and this one at the corner of Grand River and Challis. I'm probably forgetting a few Starbucks, but oh well. This one opened right when Starbucks announced they were closing a bunch of stores. I guess they haven't hit the saturation point yet in Brighton. Anyway, it's pretty nice inside. There is also a drive thru, but it's not the best b/c it dumps you out on Grand River right at the light. You'll end up getting stuck and you can't make a left. What else? umm it's starbucks. yay? read more

This is literally the busiest Starbucks I've ever seen or been to. However, everyone was super nice. Bathrooms clean and a good selection of foods that aren't coffee related per usual. Don't come if you're in a time crunch, but otherwise it's great! read more

I understand that with COVID this Starbucks is most likely severely understaffed and they need to change their hours to accommodate their needs. However, this location does not change their google or in App hours to represent their open and close times. I've gone to see if they're open 4-5 days in a row and they have been consistently closed despite google and the app claiming they're open. It's irritating having to literally drive to the location just to see if it's open, at this point I'll just stop going here. I understand the store is struggling with keeping employees during this time, but PLEASE update your hours to reflect this, instead of opening for 2 hours a day and not updating it on google or the app. read more

Got a chance to check out this newer location in Brighton during a family trip. I'm not fond of "kiosk" type Starbucks where I might have to explain how to make an iced latte. No worries here for this Gold card carrying Starbucks worshipping drinker. This new location has a nice layout, an efficient drive through and of my trip, the best Starbuck employees who were incredibly nice and knew their stuff. Of the 6 I went to during my trip in PA, OH - this Brighton Michigan store had the most "with it" fun baristas of 3 states. Kudos! read more

I love this location as a stop along the way after dropping the step kiddos with their mom. the drive thru is quite narrow, but no trouble for us. The drive thru is always very fast and the service is really friendly. Need a water? No problem! Last time they accidentally made a hot chai tea instead of an iced and just gave it to us. Super apologetic about it, we didn't mind at all! This store is the shining example of what a Starbucks should be- fast, friendly, and consistent. read more

The morning staff at this location consists of rude old menopausal women and deserve a 1 Star rating. The afternoon and evening staff are just amazing and deserve a 5 Star rating. That's how I came up with the average of 3 Stars for this location! read more