While the parking isn't ideal, the staff are incredible. They're talented and caring! They remember your name and have an interest in serving each customer well. Holly is the manager and she's active in the store and does a good job of picking the right employees. The people behind the counter are just incredible. Lucky to call this "my" Starbucks! read more

Rare I find myself over this way anymore, but have always had pleasant experiences at this store over the past decade. Came today and the drive thru moved quickly, even during a busy morning rush. Staff were very friendly and my drink/food was accurate, hot, and consistent with my expectations for Starbucks!! read more

Starbucks - Coffee & Tea Near Me - Brentwood, Tennessee

Five stars because I often come here to get work done and these poor people. They constantly get harassed and haggled by people who breathe over them for their coffee. My order has always been made correctly and it is one of my favorite study spots. I don't know how this crew makes it through their days, they get sooooo busy and the entitlement of these customers is wild. Keep it up! read more

Starbucks - Baristas hard at work while I'm hard at work too! Keep it up! - Coffee & Tea Near Me - Brentwood, Tennessee

Agreeing with people from earlier reviews. This location used to be efficient and enjoyable to come to. But even when you think "oh the line isn't that bad" it is. You will sit there for absolutely forever to get your drink. Drive through wait times are long whether it's 4 cars in line or 14. And i have had numerous times where i order my (always) non-dairy drink without whipped cream and 7/10 times i get whipped cream. And the clearance bar over the drive through has been broken and hanging for weeks now. I just feel like the place has just overall declined and it's sad to see. read more

I am convinced they are watering down their coffee! Just got a grande caramel macchiato, and it tasted like flavored water with some froth and caramel on it. Unbelievable. Not the first time but certainly the last. read more

Close to our hotel within 1/3 of a mile. Fairly busy and the drive thru wraps around the parking lot which seems like it can be difficult to get in and out of. Ordered via the app and it was ready on time before I arrived! Service was great; however, employees were not overly friendly. Good experience overall. read more

This is my favorite Starbucks in the area. I come here several times a week to work. The coffee is good, the café is consistently clean, and there's plenty of seating with lots of natural light. The employees are usually pretty friendly and professional. I've seen them handle all kinds of difficult customers with without losing their cool. Plus, they always get my order right. read more

This used to be a great location, but it continues to slide into the depths of inefficiency. Staff seems friendly enough, but multiple drive-thru experiences of late have taken long enough to allow time to return emails and read multiple news articles. Today it took nearly 35minutes for five cars to get thru the drive-thru. All for a simple, easy black coffee. The Dunkin a block away is becoming the go-to. Starbucks has lost its edge and this location consistently demonstrates their worst. Hoping for a Scooter's in Brentwood soon. read more

DISGUSTING FILTHY!! My wife & I found this store to be the filthiest store I've ever set foot in. The ground in dirt & grime was beyond disgusting. One can only imagine what the state of the food preparation equipment is... Someone needs to get down on their knees and scrape & chisel the crud off of the floors. I waited a week for a reply before posting. The District Manager & corporate SB ignored my messages. read more

Starbucks - Disgusting filthy - Coffee & Tea Near Me - Brentwood, Tennessee

No nitro for months Don't go to this Starbucks. Nitro is the only good product that Starbucks sells. read more

My frappe was almost undrinkable. So much crushed Ice, but letting it melt didn't help. Almost tasteless. I've had the same drink elsewhere a couple dozen times and they were always good. Don't know if it was the staff today. (November 3) or it's always this bad. read more

Come here if you WANNA WASTE YOUR TIME!! They take forever for a few orders, and will prioritize drive thru orders over in store. Our drinks were melted by the time we got them, and the floors are barely swept! The workers spend more time having conversations than doing their jobs. I do not recommend coming here. read more

I've given this Starbucks several tries now and they still can't get my drink right. My order is not complicated yet it is the only Starbucks I've been to that cannot get it right. I wanted to give them the benefit of a doubt but I don't think I'll ever come here. Also, the staff is kind of rude and I've noticed that they greeted everyone that came in that was not a person of color but for myself and others that are not white, they didn't say anything or even said have a good day as we exited the store. I don't leave reviews unless the business I'm patronizing leaves a significant impression on me. And, they say most bad experiences make a lasting impression on customers and this one just left a bad impression on me. I will go out of my way next time to get better coffee and more than the bare minimum of service. read more

I've been going to Starbucks for years but this one has become the worst. For the past two and a half months they have messed up my order, various drinks off the menu, 12 times which is atleast a 70$ loss for me. You cannot reach this location by phone and you definitely cannot park in this location legally because of the one way and the drive thru cars that ignore traffic laws just to stay next in line. Poor way to start the day. read more

Standard Starbucks drive trough, with exception that in rush hour traffic waiting in line is blocking access for guests who like to park and walk-in. Poor design for accessibility. Like many other stores internet access is painful. Since the change was made year or more ago it was promised auto login for customer with app. That doesn't happen at all, including this location. read more

i go to this starbucks all the time and haven't really had any insane issues that would make me want to write a yelp review but girl what is this lmao. i ordered a cold brew with cinnamon almond milk foam, and i can tell you one thing it doesn't have an impenetrable later of cinnamon on top read more

Starbucks - this is supposed to be a cold brew with cinnnamon almond milk foam - Coffee & Tea Near Me - Brentwood, Tennessee

amazingly in pure. It's phenomenal how the taste of the drinks is absolutely awful. I've started going to Dunkin donuts. Especially their iced tea. They mix everything in the same pots and all the teas taste the same. For that kind of money I'm absolutely shocked. If you have three to five dollars that you really don't need why not give it to charity instead of this.! read more

This Starbucks is by far the worst one I have ever been to. I have been waiting almost 45 mins for two Chai tea lattes. I could literally make it myself faster!! Poor system, poor service. read more

Pregnant and really needed to use the restroom before ordering... unfortunately the girl cleaning the bathroom decided to ignore me standing there attempting to wait patiently and just continue cleaning. I appreciate them wanting to have a clean bathroom but if somebody looks like they really need to go and there is only one bathroom in the building to use, maybe stepping out for a second it would be helpful. Instead she sort of gave me a dirty side glare and just ignored me while starting on a whole new area of wall tile to clean. This forced me to have to leave to find a bathroom somewhere else and not even make an order there. RUDE AND INCONSIDERATE STAFF I cannot wait for the day that girl has a baby kicking on her full bladder and no restroom to use. read more

Had a slightly less than sterile experience when I was there, but I believe it was because the place had been bum rushed by hundreds before I got there so I'm not expecting it to always be in the level of uncleanliness. Other than the furniture being in disarray and a few napkins laying about it was your Joe Generic Starbucks. The entire time I was there the people behind the counter were hustling, so they never got out to see, so my guess is it's generally a nice and clean place... it was not dirty, just disheveled. Nothing wrong with it... coffee was ok and food was ok and price was too high and it's Starbucks. read more

Ooh Starbucks analogies! I've got one. Starbucks is the McDonald's of coffee shops. When you go into a McDonald's you do not expect to wait for a freshly prepared meal. You know that it will probably be microwaved or the equivalent. And when you go to Starbucks the "barista" will push a button on the machine and out will come your watery shot of espresso. Your latte will probably come out with a dollop of foam on top because their steam wand is incapable of making milk the appropriate consistency for a latte. When you go to a real burger joint you know that you will be laughed at if you attempt to order a "big mac". This is the same at your local coffee shop if you attempt to order a "caramel macchiatto" or a "frappuccino". As for this Starbucks in particular. Well it is exactly the same as all the others (just like McDonald's!). Only here you will find herds of preppy high school teens toting coach purses too preoccupied on their cell phones to actually even place an order. read more

with so many awesome coffee places in Nashville, in comparison it's 3 stars. Does 8th and roast or crema, or the well want to come out to Brentwood? Even Frothy monkey, goodness, perch is the only other coffee spot not named starbucks or panera. I'm ashamed that I go to starbucks. There I said it, but for one second please see that this is to negate all the 2 star reviews against hipsters who complain about getting coffee, well why don't you just make your own at home, and fill up with your own mug. I'm sorry if I offended anyone, you can do something about it, and start your own coffee shop in the area, and solve my problem. Look what you made me do, I have to give starbucks a 4 star rating. And that's how I feel about Occupy. read more

I have gone to this location twice in the past week and both times they have closed over an hour and a half early! It's not like I waited until the last five minutes... I will not return this is ridiculous. read more

What can I say! I love Starbucks, and I'm certainly not picky where I get it as long as the coffee is Starbucks, and the Service is anywhere near reasonable which it always is here! I don't have any problems here and never have, but I surely do love all of their coffee and will continue going here and any other Starbucks as convenient and nice as this Starbucks!!! This is another Class Act Starbucks! read more

Caroline is the sweetest Starbucks employee I have ever encountered. As I was waiting for my coffee she asked me about my plans for the day and I could tell she genuinely cared. She really changed the mood of my whole day to being filled with positivity and I will now only be coming to this Starbucks location. Thank you Caroline!! read more

Placed the order. Within in 60 seconds was at the front window. Scanned card. Left lot and realized that there was no mocha drizzle that was extra money. Their answer to this issue was waste your gas and come with your Starbucks card to get your change back. No apologies. No omg, let us replace this for you. Both Van and Holly were spoken to and asked if they could refund it without having to go all the way back there. their answer was there is nothing we can do. What kind of customer service is this. That the person taking your order in 60 seconds has forgotten what the order should be? read more

I was simply not listened to. I repeated my order twice and the barista failed to fix it both times. This is not the first time. I'm in rage. read more

Not only is their parking lot entrance horrible, but they are as slow as molasses!! Blah Blah Blah Blah read more

I like this location. It's big, and they crank the drinks out fast. There are plenty of places to sit, and there's plenty of parking.

Made my drink wrong 3 times... it was a passion tea with stevia.... not hard. Wasn't even that busy. And the baristas were annoyed every time I asked them to remake. It was wrong the 3rd time too but I had to go to work. Thanks for the bad tea. read more

This place is always clean. They just added new tables and chairs and makes it easier to camp out than in the past. The new seating is great for small groups or for students who don't mind sharing a table. The employees here are always friendly and their do great work. I think the "old" reviews are outdated as it seems that this staff has addressed the issues. The best part...they open before the other stores in the area which is a big help to me. read more

Good location with nice employees. Gets busy in the morning but is great at mid day. I like quick service and good coffee!

This place used to be awesome, always was quick, kind, and correct. Recently things have started to change. I've come here probably 5 times the past month to get the drink I always get, the nitro cold brew, and they've been out of it every time. I'm no longer wasting my time at this location. read more

Great service - always. This is a very busy location in the heart of the Brentwood business district. Lots of folks coming and going in the morning, both on foot (from adjacent parking lots) and in the drive thru. Yes, it's difficult to get in and out of, and it's small, just like every other location I've visited. But mobile orders are consistently ready in 5-6 minutes, and the order is always right. That's what matters most. read more

My second home away from home. The best baristas: Jason and Benny to name a couple. If my drink isn't perfect, then they'll make it again and are HAPPY to do so. It doesn't get too loud or too busy. Great location with ample parking. I pass four Starbucks to come to this one. That's saying something! :) read more

We love Starbucks. This one needs learn their menu. We ordered three drinks, all three were made wrong. This seems to be a repeat problem when we go into this location. read more

This is like any other Starbucks, over crowded and over priced..... But the staff is really nice, I would rather find a European style place where the drinks are more customized and cared for than any Starbucks any day! read more

A staid sterile starbucks. Analogy: Holiday Inn. Starbucks and Holiday Inns are both known quantities: staid decent chains in which you know you won't get bad product and you know you will get predictable uninspiring ambiance. read more

Worst location for a Starbucks! Drive thru line always poorly managed and cars always hang out into street which precwnta those who wish to park and go inside from being able to do so!!! read more

Bad service, painfully slow, didn't listen to a really simple order, non peak hours. Had this experience several times.