I was here a few days ago and just wanted to express that what is the point of a Starbucks being present if they don't keep up with how people use their phones and methods of payment! I was intending on having a nice Frappuccino and a light lunch here but then they don't update the Starbucks card on the app so you cannot pay with it or collect points. Secondly, they don't even accept American Express as a form of payment. I truly feel that if a Starbucks opens anywhere then all should accept the app and American Express as a form of payment otherwise it defeats the purpose and basically comes down to why should I purchase anything from the Starbucks? I ended up buying a smoothie as I felt bad not buying anything but I really should have just left and not bought anything except I was waiting in a queue. A sign needs to be put up clearly so that customers know and prevent an unnecessary wait as some of us may depend a little too much on our phones as a form of payment and for example might not be carrying cash or keeping the cash for emergencies! Hope this helps to improve the services over there at the NEC but it was a disappointment! read more