Every time I get a caramel Frappuccino it taste like ice and milk with a little bit of caramel on top very bland compared to other locations

These people hate their jobs and do everything they can to be difficult. Some mornings you have to wait 20 min plus for your drink even when you order it mobile way ahead of time. I will never go back here again. Gonna switch to the new 7 brew they just opened thank goodness. read more

Honestly, every-time I stop at any Starbucks I'm amazed they can keep so busy. Poor service, average quality and very overpriced. This Benbrook Starbucks is particularly bad. read more

Starbucks - Long lines - Coffee & Tea Near Me - Benbrook, Texas

I asked for an iced coffee with light ice, very simple drink, pour coffee add ice. The ice was not light.

I come here often and usually get great fast service however the lady Mikayla I think her name was. would rather talk about work drama than get customers drinks out & had me waiting 15 mins on my drink when I clearly seen it ready I was not happy neither was the customer next to me I was talking to while waiting. Will call and speak with manger as well!!! read more

Just tried another Starbucks where only the drive-thru was open and the line was super long. since we are passing through benbrook we thought we'd give this one a try and we're very happy to see that although the line was long for the drive-thru one can still go inside period so that is exactly what we did. Average Starbucks with difficult departure to get back on 377 if you're going south so head out the back. Appears to be much better read more

They always provide the best customer service at this location and my drinks taste great! read more

Starbucks - a cup of iced coffee on a table - Coffee & Tea Near Me - Benbrook, Texas

I should not even given a star, bought later she got the order wrong has macho how did lattes change to macho I have no idea. asked her to change it back to right order still gave me a wrong order. I understand how busy it would be but get the entire order wrong was not fair read more

Stood in a long slow line to try the fudge brownie paid $4 only to get this crap !!! It's smaller than a quarter never will go to this location ever again !!! I'll take my business elsewhere read more

Starbucks - Fudge brownie - Coffee & Tea Near Me - Benbrook, Texas

We order (CAPPUCCINO) (ice chai latte vanilla foam) (java chip frappe) and it didn't had sugar don't go here.

The most awful customer service ever at this location. 3 out of the 4 times I've been there, they have been beyond rude and unprofessional. They do NOT understand the Starbucks approach to customer service and the experience. read more

The girl with the long brown hair an the bad eye makeup an is short is SO RUDE! I have went up there multiple times and she has been rude consistently. Mostly through the drive-through. I went in today an it is still the same. A tall guy was being nice to defuse the situation (which I appreciate) Idk what her problem is but taking it out on customers should not be it. I'm not sure who pees in her Cheerios every morning but they really need to stop. read more

Ordered a "light ice green tea latte" Received a full cup of ice, when mentioned to staff- I watched as the employee poured the contents into another cup adding less ice, and topped off with soy milk- the purpose of the green tea matcha was for the GREEN TEA - NOT THE SOY! Will not return to this location if this is how customers are treated then excused... very disappointed and dissatisfied.. read more

I have been to many Starbucks and this one is by far the slowest and incompetent all the way to management. Do not come here or you're in a jury to get your cup of joe. No sense or urgency or consideration for peoples time and money. Better off going to a gas station. There needs to be more coffee shops in the area other than Starbucks. Where are the small business owners at? read more

I'm trying to figure out what the HELL this is at the bottom of my cup. And no, it does not stir in!! I've ordered this drink a few times, but never seen this! It looks like curdled milk! Effing disgusting!! read more

Starbucks - Iced blonde Vanilla Latte - Coffee & Tea Near Me - Benbrook, Texas

Spending the day in Dallas requires a bit of a boost. On the way out of FW ran thru drive through on a busy Saturday morning. Service was perfect. Fast, friendly and the Frappuccino ? Oy VEY! Exceptional treat during the hot Texas summer. I don't even care how many calories! Quad vente mocha frap had me buzzing along! Was able to keep up with my daughter's pace all day! At $9.50 per, I don't often splurge, but thankful for Starbucks when I am being good to myself! read more

Worst Starbucks I've ever been to. We are tourists. We came before many people, and they got their drinks first. They obviously prioritized them because they are friends of the baristas. We were waiting for more than 30 minutes for only 4 drinks! The people they gave their drinks to were white, so they are obviously racist. Leaving only 1 star. read more

Starbucks - These are the baristas at 8503 Benbrook Hwy Benbrook, TX 76126 United States - Coffee & Tea Near Me - Benbrook, Texas

placed placed an placed an order at the Benbrook Starbucks sitting at a table and after 30 minutes I finally get up to check on my drink because everybody standing around talking and lo and behold dirt is sitting there water down, melted and not one person looked up, except for one guy and didn't even speak turn back around for the conversation and as I left, somebody said, have a good day I contacted the store manager as she calls her self and I said this is not acceptable for a seven dollar grande drink when I came in with a Mound migraine anyway and that was the whole purpose was to try and augment the medication that I take and she said I'll talk to the barista's and that was her only response when I'll think about going to that Starbucks again and I used to visit there frequently I will think twice because that is not the kind of service that I believe I should be getting! read more

This place is really hit or miss. If I go before work at about (M-F) 6am my order is almost always right and everyone is usually nice! Any time in the afternoons or on weekends it seems they never make my order right and the staff is less friendly. And keep in mind I don't order anything customized so it shouldn't be too difficult to get it right. Here is a picture of the "pumpkin cream cold brew" that looked already mixed and had no pumpkin cold foam or pumpkin flavor to it.. When I asked to have it remade the employees were rude and said it was supposed to be that way. They "remade" it and handed me the new one, which looked the exact same. This also happened on my birthday and was my free birthday drink so that really started off my day great. Not. The first picture is the awful remade drink. The second picture is after I drove to a different location and it was made right the first time!! read more

Starbucks - Awful "pumpkin cream cold brew" with no pumpkin cold foam and no pumpkin flavor. - Coffee & Tea Near Me - Benbrook, Texas

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Sunday morning 11:45 AM. Drive thru is long and we sat for over 10 minutes. Every car in front of us only had one drink. When we pulled up they handed my drink without saying what it was (I'm a former Starbucks barista). When I took a drink, the lid wasn't on and it spilled all over me. I went inside and told the barista who took my cup and poured the drink into another cup with a lid and gave it back to me without an apology or offer of a drink coupon. The poorest service and customer service I've had in a while at a Starbucks. I'm ashamed of what I took pride in as a barista. Come on Benbrook, TX team. You can definitely do better. read more

This Starbucks is the little jewel of Benbrook highway 377. It started as a small store with steady business and has since been remodeled to support serious traffic. The staff is warm and friendly and you feel welcome when you enter. If you're a regular, you will hear your name. Mr. Valentine has been the manager for quite a while and his easy going and calm nature sets the tone. Great place for a coffee! read more

Recently this place has gotten some new people that work there drive thru. Anywhere I go I always ask for the roasted ham and swiss. That is what the sandwich is called in there menu. For some reason, this place asks if we want the breakfast sandwich or the panini. I have no clue which one it is. Just know what it's called. Well upon saying that, the person over the microphone got irritated sounding and asked if we wanted anything else very sternly. Also said my total very low to I were I could not here it. Hand me my drink, which I asked for a grande and it was only a dollar less then the venti and half the size. Will not be doing that again. That's bull. They said have a good day but totally forgot to give me my sandwich and they looked confused. Waited 7 more minutes for it. I guess they forgot to put it in. It wasn't even hot all the way through. I dont understand why I had wait for something that wasn't even hot all the way through. They also didn't ring us up for a bottle of water and was going to have to charge me extra even though I heard him repeat it back and already paid. Just asked for a cup of water instead. I was not impressed at all with my visit. I use to only come to this one because they would get everything right and were very polite. Now they have a rude crew that cant get an easy order correct. read more

I don't know who's making the fraps but I love them! spot on! Bussin! Probably the best one I've had so far, and I go to all of them. Skylar is the sweetest! So fun and really cares about her customers! Love this place! read more

I drive out of my way on my morning commutes to this location just for the barista chey! She is hands down the best employee starbucks has and is the fastest bar I have ever seen!!! she's the only one I like making my drinks, 5 stars for chey!! read more

Love this location. Great staff, willing to go above and beyond. But they always accommodate my requests with a smile. It's a bit small so it can get crowded on weekends or busy times. Overall a good location! read more

I'm a frequent coffee lover of Starbucks i visit 4-5xs a week . Over the last couple of visit to this location i have been less than pleased with the product . This afternoon after spending $14+ on 2 coffees to receive a dirty cup and polity asking several times for a new cup . I removed the lid from my coffee to see if it was over filled to find out that the coffee was easily 2 inches below the top of the cup . It's very disappointing to spend this much on coffee to not even have a full cup . read more

Starbucks - Outside of cup - Coffee & Tea Near Me - Benbrook, Texas

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I never thought the day would come I got food poisoning from this location. Was the weirdest tasting coffee I ever had.

This is the best Starbucks in the entire area, and the best one I've ever been to. Staff is always friendly, front of house and restrooms are clean, and the drinks are consistently good and come out in a timely fashion. I used to go so much that the staff new my name and exactly what I would order. I miss the old crew, as they've hired some new faces, but the new kids are great too! It's a great place to hang out and work, as a lot of the locals like to do. read more

This starbucks is very clean and the people here are very please despite how busy they can get. The restrooms are very clean as well.

Rockin store makes some of the best mocha's ever put in a cup! I really like the store because they're consistent!). There's nothing worse than getting a cup full of Gross with a smile!! @$"&€£%#!!! It won't happen here yeah! All of the drinks always taste good all of the time!) read more

I feel like the quality isn't the same as it used to be maybe it just new baristas ‍ my mocha cookie crumble didn't have much of a flavor and no drizzle read more

It's ok for a Starbucks.the staff is nice and polite. The customers aren't all a bunch of uggos plus the music (god help me) is pretty good. The whole spotify thing is nice. For corporate coffee it's decent. read more

Starbucks - Coffee & Tea Near Me - Benbrook, Texas

This is personally my favorite Starbucks in the area, because they staff is friendly and the service is relatively quick. I also love how the staff is personable. In my opinion, that's rare, especially in chain restaurants. Oh, and not once have they messed up my order, which I have found a few other Starbucks around here have. read more

Best Starbucks ever!! I go to the Starbucks quite often on my morning commute. staff is always friendly they know my name and they know what I want. I love love love this Starbucks. Just wish Benbrook would add a second Starbucks so this one isn't so busy in the mornings the wait can be outrageous not because they're slow they're just busy. My drinks always come out perfect and always served with a smile read more

Matt was amazing and so kind! He had a great sense of humor and seemed genuine. 10/10 would recommend. I come here all the time and Matt stood out! Also complimented all the wardrobes in the car! read more

Oh my! A Starbucks... I stumbled in here recently to find a surprise! Its exactly like all other Starbucks! Imagine my joy when I realized that the consistency meant I can direct you to all of my other Starbucks' reviews and you'll get a great understanding of what they do here on happenstance that you've never heard of Starbucks before! read more

Good service and good coffee. It's a Starbucks and everyone has been to one before so you know what to expect. The only negative I have is that this cup of coffee I got had about 1/2 inch worth of coffee grinds in the bottom of the cup. No Bueno. read more

I frequently stop in at this Starbucks drive-thru during my morning commute. The staff is always so friendly. The drinks are always consistent. I wish I knew the baristas by name so I could give them credit for always making my morning a little better. I live blocks away from the Starbucks at Trail Lake, but I prefer to stop in Benbrook because it is much more reliable! read more

The BEST Starbucks around the DFW area. All staff are great and personable. You can tell they enjoy their jobs and their customers. This is the main starbucks I go to and have never had a problem. Drive thru is always fast. Food and drinks always taste great!! read more

Clean store and that same trendy vibe as all the other Starbucks. The only real problem I have is not with this location but with all Starbucks. Over Priced Crappy Coffee! If there was a Dunkin' Donuts in Benbrook I would never stop here. But there isn't one. So I guess I will just deal with sub- par coffee. read more