I have never walked into an establishment and felt the negativity until I visited this location! Staff is very rude, & has no problem gossiping about you while making your coffee. I'm not sure why they would give any of their customers attitude, we are paying $5 for a cup of Joe! I think they need to fire all of the staff and start over! Their attitude is like a cancer and needs to be cut out! Shame on the general manager for not already addressing problem. How many more customers are you going to run off? By the way I've been a gold member since 2009 and will not be returning! read more

i've had wait several times because they've either made the wrong drink or given me the wrong size.

Always makes the coffees just right and the staff is awesome!!! Thanks for keeping me heavily caffeinated!

I like this location. It has a drive through. And a nice area inside to hang out. It is really clean. And a nice staff. Easy to get in and out of parking area, good location. The other one is in a Kroger. I prefer this one. read more

This has to be one of the most beautiful Starbucks cafes I have seen, but it contains the worst, most obnoxious crew I have yet experienced. To preface, I am a former Starbucks employee, and have worked in several cafes in and around Clear Lake and League City. I know how they're supposed to perform their job duties and how they should conduct themselves. This crew must have missed training entirely. I visited this location at least 5 times a week, for a solid three weeks. I was disappointed nearly every visit. I thought it was due to having a new crew and location, so I gave them the benefit of the doubt. If anything, things became worse as they settled into their positions over the course of three weeks. Several baristas at the checkout couldn't get my order right, (I order the same few drinks at each visit) and then got annoyed when I would correct them. These are not complicated drinks. I even had one gentleman at the register dismiss me with an exasperated "Whatever." after I had corrected him three times after he failed to repeat my order back to me correctly. The same gentleman also got put out when I asked about the "Grounds for your Garden". I found the location of the grounds myself without his help. As I was leaving with the two bags they had available, he loudly and clearly commented to his coworkers from the register that he was saving those grounds for himself. I stopped and asked if he would like me to put them back, but he busied himself at the counter and didn't reply. They're free grounds for the customers. This should not be a big deal. To be fair, on a later visit that week in the afternoon, a different gentleman had no problem handing me the grounds they had collected that day and even walked the bag around the bar to me rather than passing it over the counter. During several visits, I had some time before work, so I would opt to hang out in the cafe and work on my laptop. I would frequently need to wear my earphones and crank up the volume, because I had no interest in hearing the constant, inane chattering of the employees. They haven't mastered how to use their inside voices yet. They constantly played around, yelling at each other about their plans for the evening or weekend and behaving like elementary school kids on a substitute teacher day. On one occasion, I heard a few of them talking about customers once they had walked out of the cafe! I was still in the cafe at a table, along with other customers! The baristas would make snide comments about what a customer was wearing, how they looked or how they spoke. One girl even called a customer a bitch as soon as she walked out of the door. All of these comments were quite audible in the sitting areas of the cafe. Not professional and not cool. I even had issues at the drive thru a few times. You shouldn't interrupt a drive thru customer in mid order with "Is that it?" Or "Is that all?" It's just good customer service. Needless to say, I'm now the driving the extra thirty to forty minutes to visit the 528 cafe, which is far more crowded, but it's a Starbucks that treats their customers with courtesy and respect. I hope to return to the Alvin cafe someday once their crew gets their act together. read more

Today 5/5/2015 is the first day they were open, they did a great job! It's a typical Starbucks in most ways, except its larger seating area 41 seats not including outside. I love the atmosphere very clean as you would expect for a new store. Great lighting for those who like to read. No fluffy couches/chairs. If you like sitting outside they have16 seats and plenty of umbrellas. They have drive through! Bar seating is available so you can watch them work or do your own work. (only two stores in the area have bar seating) there is plenty of of power outlets and did I mention the Free Wifi! The reason I will make this my new spot for Coffee and meetings is... clean, nice, fast, comfortable, bar seating, power outlets, and outside seating. The reasons not to return... no free food no free Starbucks stocks and they stopped giving unicorns away last week. ;-) Wow!!! What a great staff! Everyone was so helpful and nice! Kayla S. is the store manager. I was really impressed with her, she was so positive, energetic and knowledgable of different kinds of brewing methods. I feel like I was talking to a coffee genus! Thanks you guys and good luck with your new store. read more

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I am so glad Starbucks decided to build a store in Alvin! It is conveniently located and easy to get in and out of. The staff was friendly and attentive. I was happy to find they still had lemon cake and croissants for sale. I hate when I make a special trip to Starbucks for coffee and a treat and they are sold out! The reason I give this Starbucks 4, not 5 stars is the music. It was just too loud. All the other Starbucks I have gone in over the years have music that is background music, enjoyable and relaxing. It struck me as really out of place for a Starbucks. I must praise the very nice lady (Maria, I think) who took my order. She listened attentively as I commented on the music and seemed sincere that she would pass my thoughts onto the manager. Otherwise, it's a beautiful place--I love the counter and the one long table they have. But, I would not have chosen to sit there for any length of time due to music louder than it needs to be. After all, it's Starbucks, and loud music is typically not part of the "Starbucks Experience". read more

Very disappointed in this Starbucks. Early in the morning, ordered two different food items (Gingerbread and Butter Croissant), both of which they were out of. Ordered a drink (black ice tea), which was fortunately available, but bland in flavor and overall not very good. read more