Great Hair Do's Well trained and highly experienced staff…read moreGreat Reputation and a boutique restaurant with great decently priced meals. Fantastic location and exceptional people.

Last Saturday, April 13 I had an hair appointment booked! I had made it over a month ago. When I…read morehad got there the young receptionist said I was not on the books! I was very disappointed as I was going to an event that night and want to look my best. There was no apology and they could not accommodate me at all. I have been a customer and have supported them from The beginning and feel let down.

Read this if you ever think about getting your hair done at GARY AND AILEENS. Yesterday I went to…read moreget my hair highlighted as a safer alternative to dying my hair. I never asked for it to be blonde blonde I just wanted highlights. I kid you not Gary and Aileen's melted my hair within 7 minutes lmao. With knowledge of what I've done to my hair in the past, the hairdresser also told me I had healthy hair when she first touched it. and I'm only posting about them now because they tried to say it was my fault because I bleached my hair months ago. Idk who anyone's trying to fool I've been doing my own hair since I was 11 and I've never had my hair melt on the first application of bleach in 30 minutes so. Pls tell me more about how it's my fault then they over charged me to fix it with toner. My blonde highlights aren't visible because they melted the strands all the way to about 2 inches. Oh and the best part about this is Abby decided to blow dry my hair upwards from the underneath of my hair and made it into a puffy unmanageable mess where tf did you get your license honestly I could've done better with a 10$ kit from Walmart at least I'd still have my hair health. I do not recommend going to their salon. They refuse to admit when they did wrong. Oh and I did time the process bc I was texting my friend during it. They tried to tell me my hair was fine and there was literallllly blonde strands everywhere breaking off. Just a warning. My hair was untouched for a month and before that I just did black. I never had this issue. AND Abby brushed my hair sooo hard taht she damaged my black hair that is very well cared for. Annnnnndd she scrub my hair with a towel after and that's the biggest no no for wet hair. You either didn't like me or you're that uneducated in hair.

I've only gotten my hair done here no nails or such so I can't speak on that part but the hair…read morestylists are great! I love Molly and Christine and they are the only two I'll let touch my hair. I've never had any issue with them and have never had a complaint. Molly has thick hair herself and knows how to cut, layer and deal with my thick hair perfectly. Christine is amazing at coloring hair and did my prom hair last year and it turned out amazing. Both can read people pretty well and understand what you are asking for and if you aren't in to talking a lot during your appointment they totally understand and won't make you uncomfortable. Love this place and it's the only place I'll go for my hair in the North Country!

We found this gem through a friend, at the last minute! We were so glad we did! The space…read moreitself is gorgeous. Huge, open, calm and happy. Shelby is the perfect hostess, greeting us late night with a warm welcome, a cup of tea (.....and a glass of wine)... we had decided we wanted to try the yoga class in the morning and Shelby prearranged that for us. Walking up to our room Shelby let us know there would be home baked breakfast bread and fruit in the am out for us. Our room was really nicely designed, our bed so comfortable, and brand new. We slept very well, and joined the yoga class in the am before we took off for our day trip adventure. Again, arriving that night to a glass of wine, calm lighting and beautiful space Ps. That yoga class was one of the best we have done. My only regret is that we didn't have time to get acupuncture. Shelby is well known in the region for her amazing skill in that dept. Next time for sure!!!!! We really enjoyed ourselves!!!!

Best Pedi I think I've ever had!!! Staff and facilities are amazing!!! Been a while since I've…read moreenjoyed a pedicure this much! Can't wait to come back!!!

I felt taken care of and heard. Staff were knowledgeable and kind. I am hearing better than I have…read morein years and praying that continues! Louis Goodrow, BC_HIS treated my husband and I with respect and listened to our concerns and responded appropriately.

When I'm upstate visiting family we always make time for a girls trip to the nail salon. Friendly…read morestaff and they really clean the heck out of my cuticles. I always bring in nail inspo pics and they've always executed the same or actually better than the pics. Wish I took some picture of my freshly done nails so I could post :( Highly recommend!

I love it here. The nail techs are always professional and make it a comfortable experience. They…read morecan do any requests. I often show them pics from Instagram or Pinterest. Never have been let down. 10/10!

Shay has been doing my hair for at least a year. She always gets the color right and the cut is…read morejust as I request!! I enjoy my visits at this salon. Shelley and Shay are fun and respectful!! It's the first salon I tried here and I won't be leaving it! Thank you Dale They keep things clean!!!

First off, I only came in for a bang trim, but I have a lot of experience in customer service and…read morethe styling industry. I exclusively get my hair cut in Buffalo at Tonic Hair Salon, but I was in need of a bang trim and decided I would trust a professional, instead of doing it myself. Big mistake. Once I arrived, there was no friendly greeting, just a sign in, and my hair stylist whom I was not sure if she worked the desk or was my hair stylist told me to follow her. So, I guess she was my stylist. She never introduced herself, or asked me anything about myself. She seemed very young and inexperienced. I showed her a reference photo of how I wanted my bangs (asymmetrical) and she said she understood. If she hadn't, I would have gotten something else. She didn't ask me which way I wanted my bangs or how I part my hair so when she started working from the wrong side, I had to correct her. Not a big deal, but you should ask if you want sides-wept or asymetrical. I have cowlicks and I doubt she even noticed, which is something you need to take into consideration. She started cutting and did it all wrong because she assumed I wanted what she had (looked nothing like the picture). I even showed her multiple pictures of the same model so she could see the bang cut and styled in different ways from different angles. She called over another stylist. At this time, the other stylist wanted her razor and still did not do what I wanted. She actually started to pull other sections from my hair to cut them without consulting me. I had to say to her "You're not planning on cutting that, right?" and she said it should be part of my bangs. I told her not to. I didn't want my hair to be even more messed up and I trust my old stylist enough to know that those very long pieces (I have long hair) should not be part of my bangs. She finished the cut, walked away and the first stylist straightened them and asked me if they were ok. Honestly, they weren't. When I looked at them in my car I saw they were super choppy in a not intentional way. She cut off too much in one section. And she did no layering or point cutting to soften it or make them fuller. It was honestly just like my dad did when I was a child and he is by no means a stylist. I ended up stopping at Wal-Mart and picked up some sheers so I could fix it. It's still not perfect, but it's better than it was. I have learned to just wait to go to my trusted stylist. Also, in terms of atmosphere, the place was nearly dead on a Saturday mid-day. There were only two stylists working. There was a fly that kept trying to land on the coffee that I brought and I kept shooing it away. Not once did either of the stylists apologize about the bug or try to get it away from my coffee. I know I have high standards, but I think everyone should hold themselves to high standards. In an area like this, with very little competition some businesses don't try and do not keep up with industry trends. If you can't even do a bang trim, you shouldn't be a stylist.

The salon doesn't respect the appointment it give. I was given an 8 o'clock appointment with Min,…read morearrived at my time. I got told it will be a few minutes. After 15 minutes I asked and got told the appointment should be 8:30. I left and will never come back to a place that don't respect it's appointment

Awful. Went in for chunky purple streaks. Was told i will see them once im outside. Still had to…read morepay after complaining. Brought in pictures and color so stylist could see and refused to do it. Will never go there again.