I had gallbladder removed. My surgery coordinator…read more"Pricilla" was amazing! In stressful times like this having someone that lightens your load by contacting your primary care physician, ordering test and coordinating with the surgery room and surgeon with all the patients in the world. She took care of everything. I am so grateful

I am submitting this complaint regarding my GI imaging appointment scheduled for July 14 at 10:00…read moreAM. When I called to schedule my appointment approximately one week in advance, I specifically asked where I needed to go. I was only told to go to the "west side" or "west building" of the hospital. I also asked for the room number, but one was not provided. I was not given a department name, floor, direct phone number, or any other location details. I also did not receive any appointment confirmation by email, text message, or phone call with instructions for my visit. On the day of my appointment, I arrived on time and went to the front desk. I showed them the information I had been given, and they directed me to the outpatient department. After going there, I was told I was in the wrong building. I then called the hospital operator for assistance. I explained that I was trying to find my GI imaging appointment and that I had only been told to go to the west side of the hospital. Instead of helping me locate the correct department, I was told to ask registration, and hung up on me before my issue was resolved. When I finally reached the appropriate department, I was asked for my referral paperwork. I had never been told that I needed to bring it, and because I never received any appointment confirmation or instructions, I had no way of knowing it was required. I was also informed that the ultrasound department's system was down. However, my appointment had been scheduled about a week in advance. Since I did not receive any confirmation or instructions before my appointment, I believe patients should be provided with the necessary information before the day of their visit, even if technical issues arise. I rarely visit this hospital, so I was relying on the directions and instructions provided to me. I made every reasonable effort to find the correct location by asking for directions when scheduling, arriving on time, asking the front desk for help, and calling the hospital operator. Despite those efforts, I was unable to reach the correct department, and my appointment was ultimately canceled.

Kaiser is a system you need to learn how to work- like any other system... They have been good to…read moremy family and have helped me to save my mother's life several times. The general practitioners I've had over the years have been caring & excellent. We had Dr. Saisho, Dr. Kaji and now Dr. Nikolay. All have been very sweet and patient with my elderly mom. This little office site has no emergency nor urgent care services but they do have a full service pharmacy, laboratory for blood/urine analysis and a mammogram (radiology) department. They also have a Nurse Clinic for vaccines, including flu shots and Covid. I've had a tetanus booster administered here. Parking isn't free but it is mostly covered (except the rooftop) and you can get a validation by the check in area that helps offset the cost. There are very clean restrooms on all three floors. As for checking in, you can check in a day ahead, they usually text message you or you can check in at the self service kiosk - but, warning, sometimes it won't print a receipt. I'd advise you to get here 5-10 minutes before your appointment because sometimes the check in line is congested. Thank you Kaiser staff, for taking care of us. You are appreciated!

go to labs wait a couple hours-- go to er wait a dozen…read morehours-- thank god we work all day to pay for medical insurance so we don't end up like those communist socialists countries and have to wait for hours and hours for any kind of service.... at least the staff at glendale are nice (clearly there just needs to be more of them) but gotta line those corporate executives pockets in gold... and thanks for the 30 minutes free parking--so generous....

Dr. Kondradzhyan is very good, excellent doctor. He understands your concerns and help you for you…read moreto get better in every way. Staff in person visit, they are nice but if you die you can not reach them Over the phone. I called over 50 times today and couldn't get throw. No one answered the phone. I am going to give 5 star for doctor but 0 star for clinic staff being unprofessional. The clinic is not even that busy. They never answered the phones.

I was a patient here from March to July 2026 and I spent those four months doing the office's…read morefollow-up work for them. It started with a prescription that never made it to my pharmacy. I messaged through the portal, nothing. Messaged again, got told it was sent (it wasn't, it filled only after I called and sat on hold). Then a medical device the doctor ordered never shipped. When I called about that weeks later, the explanation was that a fax must not have gone through. Then I came in for a follow-up blood test the doctor himself asked for, and could not get the results out of them for almost a month. Two portal messages, no reply. When I finally reached a human she told me the results were fine and that was that. The doctor who ordered the test never called. A pharmacy refill later sat waiting on their approval until, again, I called. Every one of those calls meant 20 or so minutes on hold. At one point the front desk had a different doctor listed in my file, which maybe explains some of it. I was eventually promised a call from the doctor about the whole pattern. The call never happened. The part that actually worried me came later: I requested my complete record and found that things he had told me in person, including a test result and his recommendation for it, were nowhere in my chart. I had to file a formal amendment request to get my own medical record to say what my own doctor said. I'll be fair where it's due, the clinical judgment itself seemed reasonable, and staff were polite whenever I got through. But polite doesn't refill a prescription or return a message. If you don't mind personally tracking every order and result and calling to make sure each one happens, you might be okay here. I moved my care elsewhere.

The patients are neglected at this facility. The staff lacks proper English proficiency, making it…read moredifficult to communicate effectively. They are unable to provide detailed information about the medications administered to patients. My father was admitted to the hospital this morning, and the nurses at the ER took photographs and advised us against returning him and reporting the facility. In fact, they informed us that they are independently reporting the incident and strongly urged us to do the same. All hospital staff members expressed their disbelief at the severity of the abuse, attributing it to the prolonged period of leaving him in his own feces without changing the diaper.

Our uncle was at Autumn Hills for a little under a week. We found the nurses and the staff to be…read morevery nice and helpful. Arthur Gasparyan in particular, was great, he gave us a tour of the facility and helped us with the admission. He made the admission process as smooth as possible. There is room for improvement when it comes to the food.

This review is for the front desk employee, Nara, at the 1300 S. Central (Glendale, CA) location…read more She has been hostile, condescending and generally emotionally abusive towards me for simply trying to contact my doctor. Nara seems to believe that reaching out to one's doctor during an active infection is entitled or self absorbed as she's told me "we have plenty of other patients!" (I realize I'm not the only patient. What a bizarre scolding) Nara has also told me during said active infection that the earliest I could receive care was 3 weeks out. She doubled down with an exasperated tone when I explained that I urgently needed medical advice. Again, this is my doctor's office. Why Nara thinks she needs to gatekeep medical care from patients at their doctor's office is truly mindboggling and amplifies the stress and pain of having a medical condition that needs treatment. This organization needs to make a change.

I feel like i've been unable to get adequate care here. I've tried two different locations and I…read morestill feel misheard and like i'm just going in circles. Also, there's usually a big language barrier that keeps us struggling for another 15 minutes, unfortunately.

an extra annoying experience, doctors are fair but don't bother providing business to this place…read more parking officers take their job to seriously to the point where they follow you into the building even after you park in designated patient area. i was scheduled for a physical on a wednesday, only to get to the office & be told they only do bloodwork on mondays & fridays. why would they schedule appointments for a service they don't offer on that specific day? absolute waste of time. appointments should be scheduled accordingly with the services they only offer on specific days.

I've been a patient here for 6 months. So far, it's been a very good experience. My primary care…read moredoctor is great and keeps on top of things. I've been referred to a few specialists, with no issues in scheduling or follow ups. I've also gotten quick responses by email and on the phone when I've had questions. And I've been able to schedule an appointment on short notice when I was sick. I don't know why there are so many negative reviews of this place. Maybe it was a madhouse or being run differently before the Covid pandemic? I'd give this place 5 stars, but I'm giving it 4 because it is not the absolute best (my previous doctor set a high bar!). It's probably as good as it gets for low-income county services, though.

I go to Infusion for Health, Glendale every six months, I have MS (multiple sclerosis), my Ocrevus…read moreMS medication is an infusion. This is my favorite medical treatment office to receive the infusion, Clean, amazing staff, professional, helpful and kind. Highly recommend!

I received a medication here in August 2024, and everything was fine. But when I went back in…read moreFebruary 2025, they required me to sign a form that releases Infusion for Health from any and all liability arising out of or related to their services, including reckless misconduct. If I would not sign, they would not give me the medication. I have never seen a medical provider require such a broad release. For unrelated reasons, I could not have my medication that day, so I used the delay to find another Infusion center. Beware, any medical facility that refuses to be responsible for its own misconduct should be avoided.

Kaiser failed in canceling my father in law (age 91 with dementia) appointment twice. First…read morecancellation was same day with voice mails left hours before appointment. Second cancelation was after confirming twice that morning. No voice mails, texts ir emails. No consideration for patient and family time as we commute over 2 hours to pick him up and ensure he is bathed and dressed for his appointment. Physician who finally saw us chastised us for wasting his time when the growth was clearly benign. Care quality poor as no time was spent with patient. Doctors summary included questions and responses that were neither asked nor answered. I would not recommend Glendale dermatology practices as the personnel are unprofessional and arrogant.

The doctor cancels appointments at the last moment resulting in a total waste of time. There is no…read moreback up plan in place to have another doctor cover for a doctor that waits for the last minute to cancel. Do yourself a favor and search for a new healthcare provider, as Kaiser sucks balls!

It's the public health center for the rest of the world that cannot afford to pay an arm and a leg…read more Across the street from Chase bank. Place from the exterior looks like a church like building foundation. Dark colors, the logo sign, not very visible. Depends on the time of day and who is actually working, that's what will determine how your service will be. Inside is very outdated interior furnishing. Benches are hard wood, not very comfortable to sit for a long period of time and wait. It's like I am at a church or something. This is a County of Los Angeles Public Health Center, so don't expect good service. Really, it's 2014, time to update your furnishings.

Wow a cute nurse. Maybe I'll come back for more than just a flu shot ;)…read more This place makes Kaiser and other health places look like they are working in hyper speed. Seriously, I go to the front and no one bothers to help me because they aren't "open". I'm a bloody human being, HELLO??? Why is the security guard the one helping me?? That guy delivers 5 stars. Finally filled out papers for a flu shot and waited even longer to just get called by nurse. Seriously, there are like 5 of you in there. Why does it take 30 min to get through 2 people (I was second in line)? I can't tell if you guys are lazy, you don't give an eff, or you just enjoy work too much because this is a joke. Basically, I waited ONE AND A HALF HOURS for A SHOT that took ONE SECOND to apply. SERIOUSLY, WTF? At least one of your nurses was hella cute.