Hey Yelpers! My daughter and I came here when she needed some emergency work done on her car:…read morecatalytic converter. We got an appointment and got in and out in one day. The work seems to have been done well, with no issues while driving cross country. The service was friendly and informative. I would recommend them. Check them out.

BEWARE. They did not tighten my wheels correctly after getting new brakes. Fortunately, I caught it…read morebefore my wheel fell off going down the highway with only a couple unbroken lugs holding it on and a cracked ball joint. They stripped bolts on my skid plate during an oil change. They did not tell me, they just let it go for me to figure out later. I've had problems in quality with Big O before, this was the last straw.

Stopped doing state inspections, but didn't tell anyone? This caused me to have to reschedule my…read moreday for lazy bullshit. Seriously how hard is it to open Google and update services? Go bankrupt and do us all a favor.

Steer clear, had an appointment at end of 2023 for MO vehicle inspection and they stopped doing…read morethem but didn't call me before I drove all of the way there to tell me they lost their certification Also terrible customer service, was there when they came in to tell a senior citizen there for an oil change that they didn't want his business when he showed them a coupon

Making an appointment online to get an oil change is so easy and they always get us in on time…read more Orianna is always so sweet and helpful

Our Volvo had overheated. We were able to make it to a very close Walmart on 76 in Branson…read moreMissouri. We met a very nice young man named Dakota. He googled exactly which coolant we needed. I've never met a nicer young man doing his job. We tried to tip him and he said he can't take that but thanked us for it anyways. He restores your faith in the next generation coming up behind us.

3 weeks ago I brought my car in for an oil change, and for a very low tire pressure warning light…read more When I checked in, I let the woman behind the counter know that I was concerned about my tire reading. After about an hour, they let me know that my car was ready. I went back to the counter and paid, and asked if anything was wrong with one of my tires. She said, nope they all looked great, and the sensor had most likely gone off due the the changing temperature each day. I left feeling happy with the service I had been provided. 2 days later, when I arrived at work, I had a completely flat tire. One of my co workers was kind enough to remove it and replace it with my spare tire. It had a huge nail in it. I was able to drive to A place called Star Lube when I got off of work, and they quickly patched it for me, and stated that they had no idea how anyone could have missed that. There is a sitting area there, btw.

Fuck these guys. Super predatory business practices. I went in for a $12 inspection and they tried…read moreto charge me over $700 for repairs I didn't need. I drove an extra 10 minutes to my real mechanic, CAR Guys in Merriam Woods, and guess what? They told me all of these repairs were unnecessary and certainly not required to pass inspection. $12 at CAR Guys and I was out the door with my inspection passed vehicle. Avoid Big O at all costs. There's a special place in hell for these people.

Bought new tires with them and they supposedly do computer alignment. I had to bring the car back…read morein since the dealership checked the alignment soon after the new tires were installed. The dealer's computer alignment showed the car was misaligned and the tires were wearing unevenly and very worn. In the past, this Big O had honored their tire warranty. This time, they said I only needed to replace two tires and pay for the alignment . We questioned them repeatedly about them saying we only needed two tires replaced- since it's an AWD car. Common sense says all 4 tires needed replacing. We let them replace the two tires and they made us pay for the alignment. A short time later, the dealership checked out the vehicle and said the misalignment was dangerous and would cause serious damage to the car. When we returned the car to Big O they asked us to email them the photos and the report from the dealership. They didn't follow up on our email as they had promised. When we reached out again about a week later, they said to bring the car in. When we brought it in, they said that the tires were just out of warranty - by about a week. They knew that the tires were still under warranty when we first brought it back in. But, they didn't call to get us back in. They waited just long enough that the tires would be out of warranty so they didn't have to replace the other two tires that they should have replaced in the first place! This place also constantly overinflated the tires when we would get the oil change with tire rotation. That's dangerous and probably contributed to the extreme wear on the tires and the tires being unbalanced. They have lost our business. Strongly recommend against using this place.

I brought my Cadillac to them for front struts. They did a check on anything that could need…read morerepair. They gave us an estimate for repairing everything ($4300). This included a/c compressor and other work they said need to be done . We decided to pull from savings and a friend helped us with some and we had all repairs fixed. (My husband is disabled and I need a working car.) After a few days of getting the car back, it started making noise. I checked fluids and there was 0 transmission fluid. I went to the store and purchased transmission fluid and filled her up. A few days later my power steering started whining. I brought it by and they said my pump was probably going out and I'd have to make an appointment and drop it off to them for checking and repair. When I got home I checked fluid and that, too, was empty. I filled it up and thought all was good. When weather got warmer I needed my a/c for the first time since the "repairs/replacement" of my compressor and hoses that they said were bad. (It worked perfectly and blew cold when I brought it in.) My ac didn't work when the car was moving, only when sitting still. I brought it to them and they said I'd have to make an appointment (a week later) to have them look at it. I did and they "fixed" it and I went and picked it up after hours when I got off work. It still wasn't fixed so the next morning we called and again they say I need an appointment a week later. They said it may need an OEM compressor and that would cost an additional $100. We brought it back to them and they called us the next day and said the was nothing they could do and that we needed to bring it to the Cadi dealership in Springfield. We did and their mechanic showed us that the plug was never put back on the compressor and that it would be $2500 to replace the compressor that was improperly done by Art's. We will never take another vehicle to them or recommend them to anyone!

We were in Branson for my grandson's World Series games. We go from New Jersey to Branson with no…read moreissues in the car while we were out there wouldn't start. Shop I couldn't take us in until the next morning. One gave us the name of another one and finally called Arts!! They fit us in and was able to diagnose that it was a battery changed the battery and we were able to make it to my grandson that afternoon by two!! Thank you !!

Oil Change... Rotate and Balance Tires...and Change Air Filter after mechanic showed us our e old,…read morereally fillthy one. Service was spot on and in a timely manner! The people were very nice and helpful as well.

They are always great. I have bought tires from them for 15 years. My cars, my son's cars, my…read moredaughter in law's car, and tires for my utility vehicles. Lots of tires. They stand behind their products and work. They always look to save me money. And clearly I am not alone. They are always busy.

While vacationing in Branson, my car unexpectedly broke down, and I needed to have it towed…read more Without knowing the area, I trusted the first recommendation from my insurance company's roadside assistance app, which led me to Auto Go. I felt reassured when two kind locals stopped to help and confirmed that Auto Go is a trusted repair shop, echoed by the tow truck driver's confidence. Even on a holiday, I received a call from Auto Go, and they assured me they would coordinate with my extended warranty company, handle diagnostics, and order the necessary parts. The team repaired my car quickly and affordably. The service was outstanding, and the communication from Matt throughout the process was exceptional and genuinely appreciated. Highly recommend Auto Go for their professionalism and dedication!

Closed when they state they are open. Disappointing for a long term business to waste customers…read moretime.

On our last evening visiting Branson, a brake line broke on our car. Charlie was working on it…read morebefore other garages even opened. Had it fixed quickly at a very reasonable cost.

This shop is top notch. They fixed my 1959 corvette when no one else could. They were more than…read morefair on the price. I would refer them over any other shop in Branson