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    John L.

    Pro: big parking lot, clean environment. Con: none Came in to staples because we needed to print something for a return package. The parking lot is big so no issue there. The self printing is very simple and the prompt on the printer will walk you through the process. Was in and out within 5-10 mins no issue. All in all, had a good experience here.

    A torn piece of cardboard with a jagged edge is placed on a dark wooden floor. The cardboard appears to be part of a larger sheet, and the floor has a polished, textured surface. In the upper right corner, a pair of dark shoes is partially visible, indicating a casual indoor setting.

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    Ask the Community - Staples

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (94 reviews)

    $$

    Falls Church City

    When he finished with the customer he was already helping, Jacob greeted me warmly and…read moreprofessionally. I gave him my phone which was not charging. He scraped out some gunk (I wasn't able to do that!), told me that he'd be back in 15 minutes to let me know either that it was now able to charge or we'd have to take stronger measures. He returned approximately 15 minutes later with my phone charged to 10%. I bought an Assurion contract for about $40 including tax and that covered the $30 cleaning charge. I am another delighted customer.

    I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

    Staples - copyshops - Updated May 2026

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