Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

visited the store and was told that they could not fix my phone under warranty due to couple of…read morevery minor dimples on the flex glass that comes installed from factory. this dimples are at the very top corner of the screen which they found after looking with zoomed camera under a light. they will not honor any factory warranty by samsung giving you a BS reasons not to cover it so they can make more money. such as getting money from the extended warranty if you have any plus the deductible. after having the phone for 11 months, who doesn't have minor scratches or couple of dings on their phones. they will not honor factory warranty unless it's in prestine condition like just out of box. they are getting away with it since they are the only authorized repair facility to samsung. don't get your hopes up on getting your phone fixed under factory warranty because they'll find a way to deny you

Unbelievably Fast Service - Very Economical - Great Communication…read more Fast Response Fast Repair Highly Recommend

DO NOT GIVE THIS SHOP YOUR PHONE!!!…read more My girlfriend brought her iPhone 14 to this shop to have the battery replaced. The phone had always been kept in a case and, to her knowledge, had never been dropped or exposed to water. There was no crack on the phone when she brought it in. After picking up the phone, she noticed that the camera was not working properly and that the front camera appeared to have a smudge or obstruction. She returned to the shop the very next morning to report the issue. At that point, she also noticed a sharp crack on the top-right corner of the phone (attached image). This crack was not there when she brought the phone in, and the phone had remained in a hard shell case for the past 4 years. Naturally, she was very concerned about how the damage had appeared. What was especially concerning was that the shop never mentioned any crack or damage when she dropped off OR picked up the phone. When she called the next morning, one of the first questions she was asked was whether she had dropped the phone which was a weird question to ask before she even mentioned any of the issue. When she returned to the shop, they claimed that she had dropped the phone, cracked it, and then somehow exposed it to water, resulting in water damage. She did not drop the phone or expose it to water within such a small time frame. She also asked about documentation of the phone's condition when it was dropped off and was told that the shop does not take before-and-after photos. So there is no documentation from the shop showing that the crack or other damage was present before the repair. She brought the phone in for a battery replacement and immediately afterward had a non-working camera, a smudged front camera, and a new crack that was not there when she dropped the phone off. The fact that the shop did not document the phone's condition and did not disclose the crack when she picked it up is extremely concerning. She is now disputing the charge and possibly filing Consumer Complaint with Virginia AG because she does not believe the damage occurred before she brought the phone in. If you use this shop, I would strongly recommend taking detailed photos and videos of your phone--including all four corners, the screen, cameras, and back--before handing it over for any repair. Or better, just save yourself and your phone from any headache and avoid this place at all cost.

This gentleman runs a top notch electronics and phone repair shop. We are repeat customers and he…read morealways remembers his customers and is very personable. He has a high degree in quantum physics so he knows what he is doing. Replaced my girlfriend's full front and back of iPhone in 2 hours. He even threw in a free screen protector and gave us a discount while sticking to the top notch materials. Excellent value!

I crushed my pixel 7 a few days ago. Broke the screen at least. I've never tried a phone repair…read moreplace before. A water treatment guy came to my house for maintenance and i asked him if he knew of anybody for cell repair. He pointed me to Alibaba's after a good experience he had there. Alibaba is very nice and personable. He gave me a quote to replace the screen. I accepted. A little later it was determined that the new screen would actually cost more but he kept the price the same. He told me he had the new screen in stock and he would call me later on the day with a status. He called me. The new screen did not work but he said sometimes nes screens are defective. He ordered a new screen which came the next day. He called me to let me know he installed the 2nd new screen and that i could pick it up anytime. I did an hour later. The phone was in great working condition. He did not budge on his original price. I will definitely take any repairs to Alibaba's again in the future and spread the word to anybody else i need. When you enter his small repair shop, look around and meet him, you will know that he is totally dedicated to his craft and has been for many, many years.

I had dropped my cell phone at the gym today. It was so bad that I could not unlock my screen with…read moremy code because of how bad the crack was. I was planning to go to Verizon but saw the sign "Can fix it." I asked how much. It was reasonable instead of replacing the phone. He told me to give him 35 minutes and it would be ready. Also, I bought a cover case for it. So grateful for him repairing my cell phone.

I sent a text message to this company and left a follow-up voicemail with no response. I sent a…read morefollow up text explaining I was disappointed in a lack of response and said if he was busy and booked out to just let me know so I could contact another company. Jason's text response: "Take your business elsewhere please ". So I did and lucked out to a company who squeezed me into their schedule, did a great job at a very reasonable price and earned a 5 Star Review. In my experience with many different businesses, if the customer service is lackluster, oftentimes the workmanship is as well.

AJ's is the best there is. He is highly knowledgeable and experienced, motivated, positive, has…read moreall the right tools and access to parts, and gets the job done right, the first time. We have been using AJs for many years. For a long time, I could not get my small engined items (lawn mower, chain saw, snow blower) to work reliably after a few years. AJ's service ended all that, and we've never looked back. AJ's primarily services commercial contracts with fleets of equipment - and you know they wouldn't do that unless AJ is both good, timely, and cost effective. He is all those. As such, there are times, particularly in the spring, when these large commercial customers are gearing up, that AJ has to put off individual customers. We understand that, and tell everyone, he is worth the wait. As with many things in life, advance planning can go a long way. If you need your furnace in winter, look at it in summer. If you need your lawn equipment in summer, maybe call AJ in winter when he's less busy. You just can't beat someone this good, who goes to you. Wheels your non-working machine into his work trailer, and fifteen minutes later, rolls it out good as new. And hands you a small bill. Whatever the bill - coming to my location, getting me running, is HUGE. Highly recommend, and you can safely ignore Steve L. and Chad S. who obviously have no idea what they're talking about.

I had a great experience at Battery Plus! I went in to have a key fob replaced, and Alan was…read moreabsolutely fantastic. Even while helping four other customers and answering what seemed like 100 phone calls, he stayed patient, professional, and determined to get the job done. Alan went above and beyond to make sure my key fob was taken care of, and I really appreciate the time and effort he put into helping me. Great customer service and a great experience overall.

Excellent place. We replaced batts on 3 car fobs and 1 watch. Will return for car battery when it's…read moretime. Fast efficient and knowledgeable. Highly recommend!

Needed my screen fixed after I dropped my phone. Came to see Omar who took great care of me. Not…read moreonly did he replace my screen, he also was extremely friendly, laid back and very speedy. Go see him, if you need it done quickly.

Spend a $1000 on a new phone, because the time you are going to waste trying to get this company to…read moreproperly repair your phone, after 4 attempts still not resovled, will cost you more in time wasted and gas money. They will basically keep telling you to come back another day when they have stock, hoping they will wear you down and you give up. Do not pay them in cash to repair. Protect yourself and charge it. You are going to need the protection of a dispute charge back if you want any resolution.

Shelves half empty, employees demotivated, tired store. After the Fairfax location closed, this…read morelocation is the last in the area, but come on, they need to do better!

Don't rely on this location for FedEx service. Refused to take my package because FedEx hasn't been…read morepicking up packages so they don't have enough storage in that entire big box store.

Avoid this place if you're an iPhone user. Apple has the right to repair legislation going on and…read moreso if your screen is cracked or not working a lot of these vendors will not put the right screen in. Despite that hospitality the individuals here have no clue what they are doing and cannot talk to customers correctly due to a language barrier. My sympathies to them but they should not have a kiosk there or atleast have Apple approved parts. Some stuff in my phone like a touch display just doesn't work. Pay the extra money for an apple screen from apple if you must.

Waste My Time, Not Cool!!, I dropped off an old phone a prior day to xfer data to another phone. I…read morewas told I could pick up the next day. When I attempted to pick up, I was informed that they had too much work and could not get to mine.No problem, I will take my business somewhere else, permanently!!

Took care of my laptop problem immediately and made…read morerecommendations for future hardware. Will definitely use again. Bob C

Gordon at Mobile PC Masters has been so incredibly helpful to me over the past 6 years; once when…read morehe cleaned up my elderly father-in-law's computer from all the viruses he'd managed to collect; once when I had an error on my laptop that prevented me from connecting to my WiFi; and today, a Sunday afternoon, when I had clicked on something stupid and deleted my WiFi completely. I emailed the contact form on the Mobile PC Masters website and Gordon responded within minutes. I wish I could give him more than 5 stars, because he is definitely worth more than 5!