Service at the print shop was great, appreciate the timeliness and communication when the order was ready

This store has sucked for the past 2 years. Not sure who trains the staff but most are deadbeats that just stand there gawking at you so they can earn a free paycheck. No help, no service, poor customer interaction. They even smirk when they get the 'best' side of you even when you ask for help from an item you are looking when you actually get help but then want to argue and try to get you to buy a different item that won't work for a piece of office appliance that can't take said part, incompatible in every way. Another bad thing about their items is they're expensive. Can get stuff a lot cheaper at either Walmart (when they have it or off their website) or Amazon compared to Staples' pricing. From also hearing this from a friend. Their UPS center also sucks as it's not adequate to handle anything nor able to scan QR codes off of cellphones and yet they claim to handle any sort of packaging? Yeah, nice company indeed. Staples in this small community area absolutely sucks and they know it. If they truly want to be a proper outlet fire the whole staff and the person who trains them, lower the damn prices to actually compete with the competitors in the area and expand the UPS shipping section because with this community needing more stuff as it continues to grow this store won't last another 5 years. read more

A very well stocked office supply store. Their variety and selection for electronics and office supplies is unmatched in our area. Prices are standard with a few deals here and there. Also they do offer printing services which I've used personally to great satisfaction. Location is alright out by some of our hotels in town. Store is well run and parking is very plentiful. read more

Staples - Front of store - Shipping Centers Near Me - Scottsbluff, Nebraska

If you are looking for poor service and unfriendly help you can come to this business. Just looking for an ink cartridge how hard can that be? Well in this store hard, the portly black haired staff said if it is not on the shelf that is it. It is funny that they carry three copiers with that ink cartridge but could not even take the time to check to order it. Well I am done ranting sorry if you like shopping here fine. read more

I have had zero positive experience with purchasing Tech at this Staples. I do purchase paper and toner or at least I did. I am a local, and in the tech biz. I try very hard to support local businesses and not order from online services even when the prices are much better. In THIS STAPLES I purchased a supposedly new NIC wrapped in shrink wrap and looking new, only to open it and find hand written notes from someone else who wrote on it "BAD" I tried it, and yup bad is correct. I assume it was returned and repackaged, sold to me. I returned it to the manufacturer and they sent me a new one. I gave Staples the benefit of the doubt and went in to get an internal SSD (I needed 2). The product I wanted was an empty box on the shelf that said see Associate. Alan, the GM, apologized and said they had none in stock but would get a truck in tomorrow. I called him the next day and he apologized there were none on the truck, but he'd call me if he found them or when they came in. That was on Sunday. I waited but no call. The next Friday evening I went in to see about the drives. The Assistant Manager told me that they came in, and were sold within minutes. I've been waiting for DAYS, and this Assistant Manager stated he knew about me waiting, and he sold them anyway. his response was First Come First Serve. I was first - DAYS FIRST. When I asked if he considered this quality customer service his whole attitude was "Sucks to be you." As that Assistant Manager lacks of any kind of customer service AND the GM's Failure to call as he'd promised are representative of Staples Scottsbluff, I am changing my habits. I will order from Newegg or Amazon and purchase my paper, toner, etc elsewhere. As I am in the tech field and get asked where to buy in the area, I will be sure to let the people I serve know my experiences. read more

I have used Staples for all of my copying and faxing services until recently. They don't want you to use the fax machine as a copier machine because it "costs too much money to replace the cartridges in the fax machine". I ignored the clerk and used the fax machine as a copier machine despite his protest. TOO BAD! THAT'S TOUGH! GET OVER IT! I suggested to put a sign up on the fax machine. Haven't done so. They have lost all of my business and I will not use my debit card to reload my funds onto their card in order to use the copier machine in the located in the north corner of the building inside. How dumb is that folks? I mean-really! I am not using 2 payment cards to make copies.-Period! I am saying BUH-BYE to Staples and saying Hello to Off Broadway Office Products. Update as of 2/16/2016. I have improved the 1 star rating to a 3 star rating. Update as of 3/15/2106: Customer service has improved since I have been in Staples the last couple of times. I have increased my 3 star rating to a five star rating. read more