As everyone has noted, the layout at this store is very strange. Inside the entrance, I saw just a "down" escalator and wondered how to get to the second floor (the first floor is minuscule and was very crowded with a long line of people waiting for copying services). It turns out that there are two elevators, but they're in the back and not readily visible. The sales clerk who helped me find something and the cashier were both very pleasant, but the selection appeared to be very limited and that's due to the tiny size of the store. read more

Usualy i go there for the copy and print center,which is usualy available and u dont need to wait on a line. the priner worls fine color and Black and White and never been to a situation where its out of paper (which happens a lot in other staples locations) on the 2nd floor u can find anything u like for an office equipment etc... nice :) read more

They never carry what I need. Also, I came here the other day when my printer was on the fritz to get stuff printed out and faxed. They couldn't open anything that was a .docx file. And they had no clue why. I had to explain it to them that they were docx files and maybe they didnt have the newest edition of word and they still didn't get it. Then they didn't charge me for anything. I asked like 4 times to pay my bill, but they seemed overwhelmed and confused by the stress a day at Staples can bring. Overall, guess I got what I paid for! read more

I don't understand the layout of this Staples. It's like a split-level/ranch house. I've only been here twice, but eh, this place seems ok. Not horrible, but not great. The guy in electronics was nice enough to alert me to a sale on 4G USBs. I was going to shell out $10 for a 1G, but then the guy told me to get the $14 4G one. Sweet ass. But, most things have their downsides: huge-ass line--about 15 people. Only 2 cashiers. Right after I paid, the lady who rang me up left to take a phone call. Her boss: "Makeda, you have a line. You can't just leave." I don't think Makeda cared. read more

Office supplies, yes. Emergency exit? A single escalator and two elevators. God help us if there's a fire in this place. read more

Staples - Always a long line. - Printing Services Near Me - New York, New York

Do not come here! Seriously, avoid it at all costs. That is, unless you know exactly what you're looking for AND it's on the second floor. The first floor (the printing/copying area) is a mess, figuratively and literally. Also, I don't normally call out staff, but the faux redhead, name tag-less woman who "helped" me was ill-mannered, had an 'attitude' and, above all, unwilling to do her job. (After reading other reviews, I'm convinced we're all talking about the same "lady.") read more

What? Really? I have to take an elevator to go upstairs? To where ALL the merchandise is? 3 stars for being, well, Staples Revisit? Unless another Staples like store opens in the area, then yes, reluctantly read more

The layout of the store is very strange. It is a bit off-putting. The top floor is messy (there were notebooks, pens, etc, just on the floor) and no real order to the way things were set up. The staff wasn't very friendly as well, were practically screaming at customers to come up to the next register. read more

If you like wasting your time and money, then head straight to this Staples and use their easytech service. You won't be disappointed!! If you're interested in paying $163.30 for a recommended virus removal scan that essentially does nothing, do I have the place for you! (And "Corporate" won't allow them to make a refund.) Or perhaps you're just hankering to purchase an outdated external hard drive recommended by an easytech associate to go with the new computer you just purchased there...only to struggle with it at home and find out days later and from a different easytech rep that in fact, it won't work...(Another associate promised he would "make it work"....but then couldn't/didn't.) Maybe you're the type that likes to get notified that your computer is ready...and head out only to find out it's not ready, or be told that the easytech associate would be in at 7 AM but then comes in @ 12:30 PM, or that all of your data has been transferred...but it hasn't. After all, it really is fun and good exercise to keep running back and forth to Staples on unproductive trips!! And especially if you're the type that just likes to wait...and wait...for someone to show up at the nifty counter intelligently lodged between the elevator and escalator so you're always in someone's way. Then when someone finally comes over to help you...then they start to help someone else...then they disappear for awhile. You know with so many exciting things to do in NYC, it's such a nice change to be able to spend lots of time standing around like an idiot and doing NOTHING while you wait for "help" and "service" and "data transfers" THAT NEVER HAPPEN! read more

As many have written, this Staples is disorganized and poorly run. Getting sales assistance is hit or miss. Sometimes the staff is very friendly and helpful, other times they're apathetic. The best things about this Staples are: 1. Good location, near subway 2. Good hours, open until 9pm 3. Nice recycling program for ink and toner cartridges. If you're a Staples Reward member, you get $2 for each cartridge you bring back 4. Nice rewards program. They always have sales and coupons online Overall, I use this Staples like I use Best Buy. I buy my purchases online and just use the store when I have to. I don't use them for copy/print services. Though the prices are great, I prefer to pay a little more for Fedex Office so I can make sure my stuff is ready. If I have time, I print online through UPrint or another service. read more

BUYER BEWARE!!! If you are a startup business needing to stay on track with your business plan, beware of the pricing issues at this store. If you do not ask the clerk at the register to match their website prices you will pay about $4/each more for your ink cartridges. I always ask to match the internet. However, one day I tried to just exchange a yellow cartridge for a magenta ink cartridge that I had previously purchased and the clerk tried to charge me $4 more. When I asked her why she said that I didn't ask to match the price on the internet. The receipt indicated that I had asked previously to match the price. Why would I have to ask once again- why doesn't the clerk just do it anyway? I WILL NOT blame the clerk, making the minimum wage, as this is a management problem---the manager needs to establish better business practices at the check out counter, not "sneaky ones". read more

Here's my comment on this store. If you're going to the printing center, ask for Leticia. She is what you'd expect. Professional, knowledgable, and very available. After waiting for help from those who were overwhelmed and agitated by customers requests, having Leticia appear was nothing short of miraculous. Her assessment of what I needed to do was 1/2 of the workload that another associate told me I needed to do. The reviews to the right.....are unfortunately the overall picture, but the brightspots are Leticia, and her supervisor Uriah. read more

So much for same day printing!! I ordered new business cards for same day pick up. Web site & design all worked fine but when i went the NEXT day to pick up the cards guess what?? Oh sorry that job hasn't been done because we had a lot of emails !!?? When will they be done i asked ... 'I dont know' was the reply. No apology, no offer of recompense or attempt at a solution. Totally unacceptable & amateur - i think Staples must be hiring rejects from US post! read more

Convenient to the upper East side but limited in products due to space. I very rarely get what I need here. But they are here. They just need to restock more often. read more

This is a Staples Express store. It has a second floor with elevator to go up to the second floor. Coming down you can use the elevator or escalator. The store has most essential items for what Staples carry. Due to the size of the store certain specific items may not be available for purchase. Over a period of 5 years this has been my primary Staples store I used to purchase items. The sale people have been helpful in using the store computer to help research item specification and price. Often times I been able to price match lower prices at Staples.com. In my time of shopping here I have received many discontinued coupons and used ink recycle discount ($2 for empty ink and must be staples reward member.) Limit of 10 a month for basic members and 20 for higher membership. Must purchase new ink at greater than $30 from staples and good for 6 month at a time to qualify for the membership benefit. The credit can be applied to anything in the store. Problem with ordering items is virtually non issue when you order online and pickup from store option. I have used this option and the staff at this store was great in holding on your item even after the delivery date of the item to the store. I felt this was a safer option since I had my Staples packages stolen twice when it was delivered directly to home. All you need is a valid ID with your name on it to pickup from store. The lines move relative quick for this store. The UPS mailing at this store has great prices. It is cheaper than the UPS store in price and usually get to destination place faster. I mailed 2 times using UPS at this Staples and both times estimate time was faster along with price cheaper. Another great option is when you have the receipt emailed to you. This way you can easily keep track of your purchases and use the email as proof of receipt. read more

This store is awful. The customer service is nonexistent. The workers are rarely helpful. Using a printer is so painful and requires an absurdly long wait most of the time. I hope they close this place down and replace it with a quality store. read more

I've had bad experiences with Staples recently, but this one was by far the worst. I will say that the people behind the counter were friendly and doing their best to help, but the store was completely understaffed and could not get anything done. Needed help using the copy & print computer...I could use it better than the employee within 30 seconds. Needed something printed for same day...they could only print specific pre-designed posters same day. Paid for my order a few days later...was over charged. Good luck to anyone who needs something printed here. read more

I purchased a paper shredder here that burned out during the third use. I brought it back, to be told by 2 sales associates that they stopped carrying that unit because they had "major returns" and that it was "junk"(their quotes). However, they told me I couldn't return it because it was past their 14 day return policy. The manager came over to speak to me and I explained the situation. I simply wanted a working shredder and was happy to exchange it for a model that didn't give the company constant problems. I am also a manager in a large retail chain and asked him if he might make an exception. He kept refusing and I told him I was aware that they didn't carry the model because I knew they had a lot of returns. He denied it, but when I told him 2 of his associates had admitted to this, he sighed and relented. It was perfectly clear that he was annoyed that had been made aware of the problems the company had with this model. Hey, if you're not going to be decent about processing the exchange, why bother. I'd expect this attitude from a $10/hr cashier, not a manager. But I appreciated that he let me exchange the unit, here's where my problem with this manager occurs (besides the attitude). First, despite my having my receipt, it took him TWENTY MINUTES to process the return in the register. Second, the only way he agreed to the exchange was if I purchased the extended warranty. What BS, but I just wanted to get a working shredder. In the end, I owed him money for that, but there was a $20 rebate on the new model, so it wouldn't cost me too much more, right? Wrong. When he finally finished the transaction, I watched the rebate coupon print out (have you seen them? Staples' rebates coupons are long - about feet long - you can't miss them!) He took them all from the register, folded them and he then handed me a receipt which I assumed included my rebate and then made a big deal about a $5 coupon that printed out as well. Bla bla $5 on my next purchase, here isn't this great, bla bla. Nice distraction! I grabbed what he handed me, picked up the new shredder, which was distracting because it weighed a ton, and left. Once outside, I realized that the asshole kept my rebate coupon. I went back to the store and explained to the clerk that the manager didn't give me my rebate. He looked around and I asked to speak to the manager again because he'd surely know where he put it. I knew that he'd intentionally not given it to me and surprise! - the associate called him in the back office and he refused to come out! Classy! I explained that I knew it was nearby because I had seen both rebate forms print out just 3 minutes earlier. The manager told the clerk to re-print it, but I told him I knew it was nearby and to please have another quick look Guess where he found it. Crumpled it up and tossed it in the trash behind the register. The clerk un-crumpled it and gave it to me. The poor kid was so perplexed. How sure am I that the manager did this intentionally? Absolutely. He had them in his hand, but somehow managed to only had me my receipt and the $5 coupon, but coincidentally "forgot" to hand me the rebate coupon that comes in 2 parts and is 3 feet long? If he really did forget to hand them to me, he'd have told the clerk they were at the register. But he knew they were crumpled and in the trash, so he told him to reprint them. I'm pretty sure the manager's name is Jarrod and he lost me, a long-term customer that lives only a few blocks away. Shame. read more

It's a Staples so I was not expecting much when I went in here to send a fax, but the people working downstairs did not have pens. How do you work in an office supply store and not have access to pens? read more

Weirdest staples. When you walk in, it's like an office building and you think you must have gone in the wrong door. But there's some copiers so... Then you notice there's an escalator and maybe there's something up there... whew. You really need to want those index cards to go shopping here. read more

Absolutely WONDERFUL shipping department staff, services, prices!! The cheerful and really competent lady there was able to ship a box for me for just $30(less than HALF THE PRICE THE STUPID POST OFFICE CHARGED AND WITH A FASTER DELIVERY!).By comparison, when I tried the Post Office, the staff had a real attitude, told me off for not using a box that they liked and not putting the addresses in exactly the right places on the top of the box, because "We can't scan it when it's on the side of the box, and you should put a label on it that it's heavy. It costs $80 to send it and it'll take at least a week, but we can't send it the way it is." Like I said, no problem at Staples, no attitude, no big prices: just good service and a smile. Plus the nice lady in shipping gave me a 30% discount coupon to use next time! read more

These guys need to have a time limit on how long the computers can be used by a single person. I stood and waited for the computers to become available for 30 minutes. I guess some people think they can come here to write their dissertations and check their email. Not cool!!! read more

Does anyone still buy their own office supplies? If you do, head to Staples to pick up pretty (but not overly cute) notebooks, post-its, and paper. I can always count on Staples for resume paper, ink cartridges, and large containers of Chiclets gum. read more

this review is for the copy center only--which i have had the misfortune of dealing with twice now. never again! today i wanted to scan something to my email. i tried calling ahead to see if they offered this service and after close to 10 min on hold i thought f it, i'll just go there. i don't think i can adequately convey the awfulness of the atmosphere and service i experienced but here's a quick review. completely slow, incompetent service. you have to be tenacious to get any attention or service from the staff. at first i was told i'd have to wait 15 min. to be helped. after about 2 min of waiting and not understanding why i was waiting, i approached another salesperson to try to get some help. after trying in vain to convey what i wanted to do, i ended up asking the original sales guy. eventually i get my piece of paper scanned. glad i could receive it and view it on my blackberry cause they don't have the capability to view PDFs on their own computers (!!) nor do they have internet access on them! what did i pay for this single scanned and emailed sheet? damn near $7! last time i came here it was equally slow and just as absurdly expensive for a fax. p.s. the whole time i was there (prob about 20 min to get ONE sheet scanned), the phone was ringing away with no one paying any attention (glad i didn't wait on hold!) read more

True the layout is weird, but the cashier line is short. Staff friendlier than many Staples I have been to. In fact, this Staples, though much smaller than most suburban Staples, is better than they are. That's more a dig to suburban Staples than a compliment to this one, but still, relative to most big chain stores, I like this Staples. read more

Do NOT use this Staples for copy & print. It is NEVER same day service. At best, they will get it to you within 48 hours... with errors. Their process is frustrating and the employees are completely incompetent. read more

I needed a poster printed, so I went online, uploaded the picture, and selected same day print. That was at 10:30 this morning. Now, at 4:00, they tell me they haven't printed it yet. Almost 6 hours later, and they haven't even begun working on my order. It's one small poster. Ridiculous. read more

I was thrilled by my experience with Liana and the printing and copying staff. I had a rush order which they very professionally were able to give excellent guidance on formatting, sizing and templating. When I had to get the order faster than I anticipated they gave extraordinary effort to make it happen. I'm so thankful for them and I really recommend this service to anyone who appreciates genuine human kindness and true customer service!! read more

Now I see why they have two stars. Charging for using the computer to access your file is criminal. What a joke. And what customer service ?

The service here is on point! There are a lot of Staples' employees here who are available to answer any questions that you might have! This Staples' lacks a star because they are always out of merchandise! I came here looking for a specific product and it wasn't available, but luckily I found a replacement pretty quickly! read more

Sucks. Simply put. I may come back with a more meaningful review when I restore my temper. Never again in life.

The women at the print area as helpful as my dog. When you ask for help they look at you like deer in head lights. It doesn't take much to print something then again that's why they work at staples. read more

Don't listen to the haters, the printing service folks made sure I didn't have a breakdown 1.5 hours before a job interview!!

Warning, and I repeat, warning... If you're going to purchase anything technology, including a shredder machine, be aware... 99% of the easy tech associates are NOT trained at all. They give them a reading test which most of the time, peers help each other, then after that they can't remember half the crap they read and answered... I would recommend best buy, even if you're not loyal to best buy, but at least you would be dealing with experts at best buy... And the worse part is the managers are more stupid... The company only cares about selling and selling... They would try to convince you to buy an antivirus and office os for your laptop when you don't actually need it at the very moment but that's how they gain profit. Then when you take your computer in for repairs, they will actually snoop in your private information, like check your music and pictures... They will actually copy it and share it with peers... Please ppl you know, know this about this location.... read more

Poorly managed. I came in on a Thursday to get a photo enlarged; they said to come back the next day after 5pm. I returned, the photo was nowhere to be found. They had to re-print it. I waited. The machine didn't work. They had to restart it. Very annoying. And it's not surprising that they lost the photo. The copy & print area looks ridiculous. Unorganized, with papers just lying around everywhere. read more

Usual staples quality and a good stock of items. Interesting to take the elevator up and the escalator down. Stay away during the first few days of school, the place is really busy. Has a downstairs with printing and copy machines. Staff seems helpful and friendly. so I'll continue to keep going there as it's the best place for stationary in the neighborhood. read more

I go to staples to pick up prints quite frequently, and I must say that each trip is even more disappointing than the last. Not only does it take an incredibly long amount of time, but the printing machines have never worked successfully after one try, and the workers do not put any effort into fixing the problems. read more

This Staples is one of the worst places on earth. It has been undergoing extensive constructin and still open- less organized then before. Know one that works here is helpful. You can find much better service on the website. So disorganized. read more

This staples is so disappointing:( to start off, there is only an incredibly slow elevator up, and a one-way escalator down....which causes issues in and of itself! Everything is upstairs which is not an issue, but employees around/willing/looking to help are pretty scarce...I've always had to roam around for awhile to ask someone to help me, and once you've got their attention they don't have a lot of items in stock with not a ton of help or solutions other than to try another store...If you are a fellow teacher, don't bother relying on this staples for your classroom needs! (Though it is helpful for the last minute post-it's or sheet protectors.) read more

I went to pick up boxes, a pretty simple job. But the people who offered to help were far from helpful. You might as well just order online. Maybe you can save yourself the hour it will take to be there read more