Recently, I purchased a new laptop from Staples at Masonville, London, after being without one for over three years.  Getting to the actual purchase took about two months after trying to make a decision and choice that would be right for my particular use. The staff members in that department with whom I dealt  - John(manager), Jimmy, Jay, and a few others, were exceptionally accommodating, patiently giving of their time and expertise throughout while I returned from time to time to see and discuss different laptops.  In particular, Noah, who did the installation of programs on my laptop when I finally chose one, was and has been an outstanding support - patient, kind and always willing to help. Not being technically savvy in any way, I required a lot of his time to explain and instruct me.  Even after the sale, he has been there to guide me through learning what, for most people, are the basics and I had to call him on the phone quite a few times for help including recently.  Not once did I feel uncomfortable or hesitant to call him as he was always genuinely happy to help, never displaying any sign of impatience or botheration.  My experience from start to the present has been one of entire satisfaction along with Noah being part of the highlight in choosing Staples over other competitors.  It is gratifying to experience this level of personalized genuine service and I highly recommend Staples to anyone who is looking for an above par sale and service experience. read more

I recently received a poster from overseas as a gift from a friend. I never bought it myself because it was so expensive with the conversion to Euro's with duty and shipping & handling on top too. I had bought a frame for this poster, but to fit it in I needed 2cm's cut off each side. I hadn't taken the poster out of the packaging even when the person working at the desk took it out for me, marks up where to cut with his pen (almost marking two sides not even needed to be cut). He then just lugs it over to the slicer, cuts them off while bending and creasing the poster all over. Then when he was done, he attempted twice to roll up the poster, but it back in the tube it came in, but he bent the corner and jammed it in halfway before it got stuck. I was so in shock i eventually just said I'll take it, stop handling my poster. I was so furious, my poster is now completely ruined, which I had bought a frame for. Crease marks, bends, even a small rip. Now he took it out of the wrapping, so he must have known it was new. But what made me even more mad, was it shouldn't matter if this was a $200 poster, a $2 picture or a $20,000 picture. You should have even the slightest amount of respect for other peoples belongings. It obviously meant a lot to me if I brought it in to get custom sized. And you completely ruined this poster and didn't take an ounce of pride into the work you were doing. Use your head. I planned on having this poster for life, now what Staples? Thanks a lot. read more

The staff are unpleasant, look miserable and don't really seem interested in helping you. They seem surprised that you want to print something, at the printing station. Kind of ironic. Around the computers, they do not tend to flock to you to provide any information, even with a complete lack of customers in the rest of the store. They all seemed to just flock up by the cash registers and mingle with each other. But sadly this place is the only office store near me, so I have to deal with this. Oh well. read more

Their "Office on the go" motto is ridiculous. I drove half way across the city to get three 7-page papers bound in cerlox and they told me the earliest they could do it for me was an hour . (I normally bind stuff myself, and this would have taken me all of 30 seconds). So I drove all the way home, waited, drove back, and then I was charged an "express" fee, because apparently Staples thinks one hour is some sort of miraculous rush job. So Staples charged me $22 for something that I could have done in 30 seconds and would have cost me around 85 cents in cerlox bindings. They made a 2,000% profit with their substandard service. If they truly want to offer an "Office on the go," they would have a self-serve centre. It was frustrating seeing the binding machine on the other side of the counter, and not being able to use it myself. read more