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    Randall Klein Design

    4.0 (1 review)
    Closed 12:00 pm - 4:00 PM
    Updated 3 weeks ago

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    7 years ago

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    Ashley HomeStore

    Ashley HomeStore

    (10 reviews)

    BUYER BEWARE: After all of the tribulations that I have gone through, and all of the money I have…read morespent at Ashley HomeStore Canada do not buy from them! I had my delivery that was only partially received scheduled since early August, confirmed with their Customer Service Department that all of my furniture would be delivered on September 19 for the time that I booked the elevator for. Yeah, that never happened; the days leading up to my delivery, I received a text asking me to call and book a delivery date... Wtf!?!?! I called and spoke with customer service, who were very rude, especially when I asked for my call to be escalated... Oh yeah, did I mention, I have all this recorded. Finally, after working with the store manager, was able to get my delivery date and time as originally scheduled. Now comes the day of delivery... Delivery guys move my bedroom set up to my unit; while we are on way up, I am told that they are a time frame and need to be done by a certain time or they get dinged for being late. I never did get all of my furniture off the truck. They said, without even pulling my sectional set off the truck and making a delivery attempt, was told that they would not be able to stand the boxes on a the proper angle to get into my living. My ceiling is almost 8ft, and again, this is a sectional. They told me I either have to sign a damage waiver or go back to the store and choose another living set.... Pardon me? Yeah, so they took the living room set back to Mississauga. I got to the store and speak with both managers and the dude who sold me the furniture for my entire condo. They read the notes from the delivery guys and measure each piece of the sectional; delivery guys were full of shit, and just wanted to make their next delivery on time. I get a call from customer service saying my sectional is now available for delivery but I can't get it for another 2 weeks! Not acceptable, as I am sitting on freakin lawn chairs! I call customer service again; this time I am told that I can be added to the add on list for cancellations... Boom, I get a call Wednesday night, saying my sectional can be delivered this weekend (Sept. 26), ok awesome! Girl tells me to call back first thing in the morning to confirm my elevator time. I call as soon as their customer service opened yesterday (Thurs.) let them know elevator booked for a certain time, Rep confirms it is the system. 2 hours later I get a text saying that my delivery is scheduled for a completely different time than what I have booked. Call customer service again, the dude that I spoke with confirmed that everything is scheduled for the time I requested...do I not get an email and phone call saying otherwise... Wtf!?!?!! Get back on the phone with customer service, dude says he doesn't understand why delivery planning is not seeing the booked time because it is clearly there, in all of the documents and should be acknowledged as such. He tells me that he is emailing delivery directly with all of the documents showing the correct delivery time frame. Ok, thanks... He was supposed to call me to let me know... I have not heard anything. Today, my delivery is coming tomorrow, I get a call from delivery planning confirming my delivery time for tomorrow. It. Is. The. Wrong. Freaking. Time!!! I said to him, look, I don't know where you are getting this time frame from, but I have confirmed with several people already that you are supposed to be delivering for the time documented in your system, and I don't understand where you are getting this other time from... Dude hung up on me. Now I am left in limbo, don't know when my furniture is supposed to arrive, but I only have the elevator for a certain period of time, and if they come after, they are going to be carrying it up multiple flights of stairs. UPDATE: just got off the phone with Ashley Furniture, and what a slap in the face. I was told that I was reimbursed on my delivery fee - How does someone get reimbursed on something they didn't even pay for?? I was then offered a gift card for $150. Do they really think I want to shop at their store ever again?? I am going to email their head office and cc our ombudsman as well. UPDATE: As you can see from the response below, they have no accountability for their actions or the actions of their stores. I am now working with an advocacy group. https://www.facebook.com/groups/695308394647946/?ref=share

    Delivery people damage the table they delivered. Ashley Furniture refuses to exchange the table…read more Ashley Furniture has not resolved my complaint and refuses. I did not purchase scratch and dent merchandise. I should not be left with scratch and dent merchandise.

    Urban Barn

    Urban Barn

    (1 review)

    This Canadian made trendy furniture outlet is a fairly new addition to London's modern furniture…read morechoices. It offers both ready made and custom order furniture, rugs, tableware, wall decor, lighting, pillows and other decorative things. I love their selection. It's a nice store to wander about in with a West Elm or Crate and Barrel vibe. However, I have had some issues. Firstly in product reliability. I purchased a mid century modern lamp for over $400. When I got it home and assembled it one of the custom lamp shades had a large tear in it. Returned it. Lamp #2 assembled (not a fun or easy assembly FYI), worked for 1 week, then nothing. Seemed to be an issue with the wiring and twisting "on" switch. Returned again. Lamp #3 now having been assembled and in house with Hue lights to completely avoid on-switch issues. It looks great but I wait with baited breath for next issue. You expect this when its IKEA value products, but not higher end pieces. Also, I have had mixed customer service. My first visit I had a very helpful male sales associate who helped me plug in things in the store to try. And the returns above went smoothly with no hassle. But, I went with my mom who had purchased a rug and the manager gave her a hard time, spouted off a completely different "return policy" than what is posted at register and on receipt, and after a lot of arguing only gave her store credit. Which might be fine on a small purchase. This was not. She's basically now sitting on an $1000 gift certificate that she can't find anything there to use it on. So definitely a fun browse and a quick token purchase, but just be aware of potential issues with major purchases.

    Randall Klein Design - furniture - Updated May 2026

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