The employee here today was super nice and she wished me luck on my job interview this afternoon. I did not have to wait in line any longer than 3 minutes to do my Amazon returns. And now Amazon will email your receipt instead of getting a paper print out. I like going in to do my returns at Staples instead of Kohl's because you don't have to walk all over the store, what seems like walking 8 miles while carrying a heavy box sometimes, to get to the Amazon return counter. read more

Staples - I love that I can drop off my Amazon returns here, super fast! - Shipping Centers Near Me - Kernersville, North Carolina

So the print/copy associates only job is to tell you what to do at their self serve which is 1 machine with 1 customer taking forever because they are too, confused. I don't understand the point of this job. Reminds me of The Office, dunder Mifflin just going away from what makes them decent. read more

Advertised online an item in a six-pack AND said they had it at this location. Went in and could not find the 6-pack. I grabbed a 4-pack and a 2-pack.....told the manager (very rude and obnoxious a/hole) that if he'd give me the 6-pack price, I'd take it. He got very snotty about it and said he wouldnt do it because it was less than the 4+2 total (about $8 cheaper to be honest) Then started treating me like I was trying to cheat him. Hey Pal....you advertised the price. I only asked you to live by it. Not my fault....why do you think I was asking you to honour the price YOU set? Obvious basic bait-and-switch tactics. OfficeDepot AND OfficeMax are both not far away...you deserve better treatment. read more

I'd give less than 1 if possible. The guy by the name of David that works there totally sucks at customer service. Rude and arrogant. I can see why that store is failing in about every way. Will be glad when it closes. Will not be going there again. read more

Terrible customer service...dropped an Amazon return package to this location, received a receipt...2 weeks later Amazon hasn't received it yet, and now the store is telling us they can't help. If your a legitimate drop off location for Amazon, then you might want to own up to any mistakes your associates make with this process. I hope they stop using your store for this, as I will tell everyone and anyone who tries to do this, don't trust Staples! Amazon was told this too! read more

Props to Staples for acknowledging teachers are often not allotted the supplies they need and giving them special buying privileges on their "Extreme Deals", hosting Open House for educators, giving away occasional goodie bags etc. Many students do not have the financial means to purchase even the most basic supplies such as paper and pencils and teachers pay for these as well, out of pocket, without reimbursement. OK I'm off my soapbox but I do want to say thanks Staples for supporting teachers and please continue your efforts- we appreciate them!! :) read more

Staples - Shipping Centers Near Me - Kernersville, North Carolina

Purchased an executive office chair from Staples and paid to have it assembled. The basic mechanisms did not work, like reclining back and raising and lowering the seat. My question is if you are assembling something is there not a quality review to make sure that it does the basic functionality whether it fits the customer specifically or not? My bad ... I didn't check it out before bringing the chair home. Took the chair back to Staples on today and asked for a manager. He approached me with an attitude that he was annoyed. As I told him why I was returning the chair, I felt as if I was speaking to a brick wall, there was no emotion, no acknowledgment, no nothing. This is my last visit to Staples-Kernersville! Thats it .....and all I will say here. I do not recommend shopping at this location! read more

Although this isn't my go to office supply store, this was the closest shop in the area that could do the Engineering Prints I needed. I used their online ordering system, and it was pretty straightforward. When I arrived at the store the prints were just as requested and were ready to pick up on time. The store is large and kind of tucked away in the corner of the plaza, my GPS had a bit of a hard time finding it. Will come again if I need to order some prints to pick up. read more

Has the most incompetent staff of any Staples ever. They are not friendly and they make you feel like it's a hassle that they have to ring you up, and it's a hassle that they have to show you where something is. What the hell are you guys doing at the store, if not for that? Douche bags. Half the time I've asked for help, they don't even have what I'm looking for. I've been here 5 times; nothing stood out at me the first 2 times. It's just the last 3 that have been unpleasant. Once, I got rung up for something that I didn't buy. Yes, I should've checked my receipt before leaving the store. But seriously, I just wanted to get out of there, away from the lady who rung me up without a 'hello', and was carrying on a conversation with a coworker in the copy center across the room. She was angry about something, and I was scared. Of course, I had to go back later and ask about my receipt. I explained to some girl that I was charged for something I didn't buy, to which she replied, "Okkkk..." as in, "Okkkk, so what do you want me to do about it?". She was either really stupid, or just playing stupid-- I'm not sure which is worse. And I finally understood it ALL, when the manager came out, smelling of an onion sandwich, as socially inept and unfriendly as his staff. A cashier was told to give me a credit, and the manager disappeared without as much as a "She'll take care you over here". Look, I'm sorry you guys hate your job. But there ARE people out there who will gladly take it. read more

Took my laptop to Staples to be fixed under the maintenance agreement. While they had it, they wiped my hard drive completely out. Claimed it was a freak accident. Showed me the fine print in the maintenance agreement that I signed that said Staples was not responsible for any loss. Said it was an "act of God " and they were so sorry but nothing can be done. Aren't there clouds and backup systems to prevent this??? Not at Kernersville Staples! read more

This place is a joke. I've been coming here for quite some time and All of a sudden they have a 30% up charge for anything rushed in the printing department. They were literally five associates standing around having a meeting on how poor their customer service was and that they needed to change it. Then they proceeded to tell me that the up charge has always been there it just never charged it. I'll never go back. read more

I went here to get shipping boxes. When you buy 5 at a time, they are much cheaper. The display only had 4 boxes of the size I wanted. I told the workers in Printing that I needed 2 more boxes. They called someone on the microphone to bring the boxes from the back. It was a ridiculously long wait. At least 20 minutes. Finally the guy shows up. I go here because they carry the size box that I need at a decent price. I wish it wasn't such a hassle to conduct business in this store. read more

I have always used the Kernersville Staples stores for all my needs. Today will be my last visit. I have no problem with employees or machines making errors, I do have a problem with a manager that raises his voice and threatens me in front of customers and employees. Dustin is the store manager. He refused to give me his last name. He has anger issues that should be addressed by the corporate office. He berated an employee by raising his voice to tell me "she has hearing problems, that's why she wears hearing aids". What??? I felt badly for the employee who had to endure this. I've worked in customer service for over 30 years, and he is the worst person I've ever dealt with. I am always trying to support local business, but it this case, I will handle all my business needs online. I will contact Staples corporate office tomorrow and file a complaint. I'm not sure why the review is showing that I'm from San Francisco, CA. I live in Kernersville, NC. read more

I almost always have a great experience here. Staff is friendly and helpful. I use their printing services quite often as well and they do a decent job, especially if you know exactly what you want. read more