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    Ask the Community - Staples

    The UPS Store

    The UPS Store

    (11 reviews)

    My overnight package missed the overnight shipping even though they had it on time. This isn't the…read more1st time either.

    Writing a review for a recent and still unresolved issue for the UPS store in Casper off of Thelma…read moreDrive. My Aunt sent a valuable piece of artwork via overnight shipping from this store to Denver, Co. The package was expected to arrive Thursday, June 18, but never showed up. The tracking on the package changed the scheduled delivery time to 9pm the next day, every day for the past week and has not yet been delivered. My aunt initially called the store and was assured the issue would be resolved, and the owner of the store would personally reach out to the delivery facility to guarantee the package had arrived on Monday. Last night, the package delivery date got changed to today, Wednesday the 24th and still has not arrived. When my aunt physically went into the store, the employees and owner were unable to give any explanation as to why the package had not arrived and it was very apparent the owner had done nothing to resolve the issue when they asked, "Oh, it still hasn't arrived?" When she asked for a refund for an overnight payment as it has been over a week since the ship date, she was told that the store isn't responsible for the package once it leaves their facility and they just handle the shipping. The store is literally branded and titled "UPS Store", yet there is no accountability to make sure that packages get to their destinations in a reasonable fashion. The customer service is beyond poor. I absolutely DO NOT recommend using them for any sort of business, especially if your package has any kind of value to you. We are in the middle of handling an estate sale and due to Covid it is mostly being handled online, a lot of packages will be getting shipped to people via mail. USPS guarantees a refund if packages do not arrive by a certain time, and we will be using them moving forward. This UPS store franchise has no integrity and just lost the potential for a lot of revenue.

    AMBI Mail &Marketing

    AMBI Mail &Marketing

    (1 review)

    Ambi ships for their local auction house. I bought some license plates at the auction. They charged…read moreme over 13$ for packaging and they didn't even wrap the plates. They just threw a couple Styrofoam pieces in a box with the plates. Probably took 2 minutes. Then my cheapest option for shipping was over 34$. They could have used a USPS medium box for less than 20$. They knew they had a monopoly on the shipping business in their town, so they really put it to me.

    From the owner: Direct Mail: Still the best way to reach the broadest market. Direct marketing opportunities are…read moreexpanding every day, giving you a multitude of new ways to reach your target market. While Internet-based options like websites and Twitter are helping to reach new markets, there are many reasons that direct mail remains a keystone marketing method. Most importantly, direct mail gives you access to everyone, because virtually everyone gets the mail. Radio and TV are dependent on the listener or viewer being tuned in at the right time. Internet options require that the potential donor or customer come to you via your website, Twitter feed, Facebook page, etc. Direct e-mail marketing requires that you obtain the recipient's e-mail address - a piece of information that many consumers continue to guard closely. Internet marketing works well for merchandise sales, allowing you to narrow your focus to those potential customers most likely to buy your product. Direct mail marketing is uniquely suited for information with broader appeal, such as informational and political campaigns. AMBI simplifies direct mail marketing. The increasing complexity of postal regulations can seem like an insurmountable obstacle to conducting a successful direct mail campaign. When was the last time you sent out hundreds of mail pieces, only to have dozens come back as undeliverable, at additional cost to you?...

    Staples - shipping_centers - Updated September 2026

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