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Staples

5.0 (3 reviews)
Open • 8:00 am - 9:00 pm

Services - Staples

Copymaking services

Device support or repair

Mobile phone support

3 More Services

Printing

Scanning

Shipping centers

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Ask the Community - Staples

The UPS Store

The UPS Store

(10 reviews)

I absolutely appreciate all of the good and kind people who work at this UPS store. My first…read moreexperience was calling and speaking to the owner needing some help as I was on my way to move to Wyoming in the near future. She was exceptionally kind, caring, and made me feel very welcome. Every experience I have had with everyone who works there has been positive and professional, and always with a genuine smile and effort. There have also been many times where I was given a boost of good cheer, and they are definitely wonderful people. They accomplish a lot for customers, and I am very happy with them, their services, their professional customer service, and above all their consistent kindness to me. If I could give them 100 stars I would. :-) M.

Writing a review for a recent and still unresolved issue for the UPS store in Casper off of Thelma…read moreDrive. My Aunt sent a valuable piece of artwork via overnight shipping from this store to Denver, Co. The package was expected to arrive Thursday, June 18, but never showed up. The tracking on the package changed the scheduled delivery time to 9pm the next day, every day for the past week and has not yet been delivered. My aunt initially called the store and was assured the issue would be resolved, and the owner of the store would personally reach out to the delivery facility to guarantee the package had arrived on Monday. Last night, the package delivery date got changed to today, Wednesday the 24th and still has not arrived. When my aunt physically went into the store, the employees and owner were unable to give any explanation as to why the package had not arrived and it was very apparent the owner had done nothing to resolve the issue when they asked, "Oh, it still hasn't arrived?" When she asked for a refund for an overnight payment as it has been over a week since the ship date, she was told that the store isn't responsible for the package once it leaves their facility and they just handle the shipping. The store is literally branded and titled "UPS Store", yet there is no accountability to make sure that packages get to their destinations in a reasonable fashion. The customer service is beyond poor. I absolutely DO NOT recommend using them for any sort of business, especially if your package has any kind of value to you. We are in the middle of handling an estate sale and due to Covid it is mostly being handled online, a lot of packages will be getting shipped to people via mail. USPS guarantees a refund if packages do not arrive by a certain time, and we will be using them moving forward. This UPS store franchise has no integrity and just lost the potential for a lot of revenue.

Staples - shipping_centers - Updated May 2026

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