Writing a review for a recent and still unresolved issue for the UPS store in Casper off of Thelma…read moreDrive. My Aunt sent a valuable piece of artwork via overnight shipping from this store to Denver, Co. The package was expected to arrive Thursday, June 18, but never showed up. The tracking on the package changed the scheduled delivery time to 9pm the next day, every day for the past week and has not yet been delivered. My aunt initially called the store and was assured the issue would be resolved, and the owner of the store would personally reach out to the delivery facility to guarantee the package had arrived on Monday. Last night, the package delivery date got changed to today, Wednesday the 24th and still has not arrived. When my aunt physically went into the store, the employees and owner were unable to give any explanation as to why the package had not arrived and it was very apparent the owner had done nothing to resolve the issue when they asked, "Oh, it still hasn't arrived?" When she asked for a refund for an overnight payment as it has been over a week since the ship date, she was told that the store isn't responsible for the package once it leaves their facility and they just handle the shipping. The store is literally branded and titled "UPS Store", yet there is no accountability to make sure that packages get to their destinations in a reasonable fashion. The customer service is beyond poor. I absolutely DO NOT recommend using them for any sort of business, especially if your package has any kind of value to you. We are in the middle of handling an estate sale and due to Covid it is mostly being handled online, a lot of packages will be getting shipped to people via mail. USPS guarantees a refund if packages do not arrive by a certain time, and we will be using them moving forward. This UPS store franchise has no integrity and just lost the potential for a lot of revenue.

I absolutely appreciate all of the good and kind people who work at this UPS store. My first…read moreexperience was calling and speaking to the owner needing some help as I was on my way to move to Wyoming in the near future. She was exceptionally kind, caring, and made me feel very welcome. Every experience I have had with everyone who works there has been positive and professional, and always with a genuine smile and effort. There have also been many times where I was given a boost of good cheer, and they are definitely wonderful people. They accomplish a lot for customers, and I am very happy with them, their services, their professional customer service, and above all their consistent kindness to me. If I could give them 100 stars I would. :-) M.

Responds very quickly. This lady does not waste a second. She knows the system very well, and has…read moreno proble. Explaining things to you so that you can understand. Very polite and patient lady. Hands downs the best bail agency in town

I believe the person who took the call was Jeanine. She was very rude and unprofeessional…read more Unwilling to listen to the situation.

Our firm has worked closely with PSWI for several years and we couldn't more happy with the…read moreservices they provide! Bob and his team at PSWI are amazing people who listen to your needs and want to provide the best customer service they can. I cannot express how wonderful it has been working with Bob, Michelle, Rob, Karen and the entire staff at PSWI. In the world of process service integrity and honesty are everything. Process servers are entrusted to do a difficult job that our legal system relies on. PSWI is one of the few process service companies that I have found to be trustworthy and honest, and they treat everyone with integrity and respect. They also have a fantastic rate for successful serves! You will not regret choosing PSWI as your process server.

From the owner: Process Service of Wyoming, Inc. Serving since 1992. We are a Process Serving Company with a…read moreProcess Server near you. Delivers legal court documents throughout Wyoming and Colorado, I am sure we have a Process Server, Legal Server, Courier in your community to deliver your Summons, Garnishments, Subpoenas, or other legal documents.

April is the best notary I have ever had the pleasure of meeting. I'm a very busy fiduciary and I'm…read morealways having to sign important documents daily as my duties require. I have never had a bad experience and when she schedules you make sure your computer is fast because she knows what she's doing. I am a current and future customer. A++++++

From the owner: Call or text anytimeread more