The Casper, WY FedEx Kinkos was AWESOME! We had a big project that they did an amazing job on with…read moregreat costumer service. Then we discovered the sizes of the project were all wrong (not their fault, the other company we were working with), so the FedEx Kinkos helped produce the new/correct sizes in a quick turnaround timeframe and working with us on the cost. Everyone we dealt with (and we interacted with a lot of the staff), were professional, helpful, considerate and just plain TERRIFIC! Highly recommend them to anyone. Thanks guys!!

Great facility when you need an emergency away from home facility!! Lots of equipment and friendly…read morehelp!!

Jennifer in the print section is awesome, I came in yesterday to have a photo made and it needed to…read morebe a certain size to fit a frame. She made several copies for me and found one that was perfect. She was so patient and polite. Thank you Jennifer.

I came in to print out things needed for work, as I just moved here to Casper from Utah. I came to…read morethe copy and print center where Sean was my associate and he is a prime example of how someone in customer service, an employee, or just how people should be! A huge thank you for making my morning and assisting me getting the paperwork I needed printed. In fact, as I was leaving all of the associates were friendly and courteous, but Sean was the shining star.

Writing a review for a recent and still unresolved issue for the UPS store in Casper off of Thelma…read moreDrive. My Aunt sent a valuable piece of artwork via overnight shipping from this store to Denver, Co. The package was expected to arrive Thursday, June 18, but never showed up. The tracking on the package changed the scheduled delivery time to 9pm the next day, every day for the past week and has not yet been delivered. My aunt initially called the store and was assured the issue would be resolved, and the owner of the store would personally reach out to the delivery facility to guarantee the package had arrived on Monday. Last night, the package delivery date got changed to today, Wednesday the 24th and still has not arrived. When my aunt physically went into the store, the employees and owner were unable to give any explanation as to why the package had not arrived and it was very apparent the owner had done nothing to resolve the issue when they asked, "Oh, it still hasn't arrived?" When she asked for a refund for an overnight payment as it has been over a week since the ship date, she was told that the store isn't responsible for the package once it leaves their facility and they just handle the shipping. The store is literally branded and titled "UPS Store", yet there is no accountability to make sure that packages get to their destinations in a reasonable fashion. The customer service is beyond poor. I absolutely DO NOT recommend using them for any sort of business, especially if your package has any kind of value to you. We are in the middle of handling an estate sale and due to Covid it is mostly being handled online, a lot of packages will be getting shipped to people via mail. USPS guarantees a refund if packages do not arrive by a certain time, and we will be using them moving forward. This UPS store franchise has no integrity and just lost the potential for a lot of revenue.

I absolutely appreciate all of the good and kind people who work at this UPS store. My first…read moreexperience was calling and speaking to the owner needing some help as I was on my way to move to Wyoming in the near future. She was exceptionally kind, caring, and made me feel very welcome. Every experience I have had with everyone who works there has been positive and professional, and always with a genuine smile and effort. There have also been many times where I was given a boost of good cheer, and they are definitely wonderful people. They accomplish a lot for customers, and I am very happy with them, their services, their professional customer service, and above all their consistent kindness to me. If I could give them 100 stars I would. :-) M.

Loved the speed of service! we purchased the entry level monthly service plan. its crazy times we…read moreare living in with AI software. Im happy my company was able to get consultation from Legacy KT & Co. LLC. we have already seen an influx of productivity since joining and less paid hours out wirh AI generated social media campaigns . HIGHLY recommend. when we expand, I will be jumping to the silver package for sure!

From the owner: Legacy KT & Company L.L.C. provides expert advisory and implementation services to senior…read moremanagement, empowering organizations to enhance business strategy, elevate organizational performance, and optimize operational processes utilizing AI. “Building Legacies One Step At A Time”. – Legacy KT & Company L.L.C.