Seriously if I could give them 0/5 stars I would. I've only encountered 1 nice manager in this store ever. Saturday went to purchase a laptop and was waiting for the only guy I like but he was busy with an other customer (probably knew he was the only good person in that whole store) and some young kid walks up to help. Had no clue about anything and understand it's his job to up-sale, but we just needed a basic laptop wouldn't give us straight forward answers. Then had to wait almost 30 minutes for the HORRIBLE manager (believe his name is Tyler) to come unlock our laptop for the kid to get it and an amazon tv. Then after he finally were about to Check out, made sure to ask we didn't need anything for the amazon tv to hook it up before we left. Got all the way home and they didn't mention a HDMI cord and we called and the HORRIBLE manager Tyler answered the call and we told him about the situation, didn't apologize, didn't offer anything just said we have some in the store if you want to come back to buy one then hung up. I stopped going to this staples because of him and was hoping he was working there anymore but apparently still is, and I have no clue how. He's so rude and absolutely an awful manager!!! read more