This review is long overdue but I was a first time patient end of last year. Absolutely the worst experience ever. Although the staff were very attentive and nice, it's just a ploy to scam you. The aftermath of them trying to bill me for a simple teeth cleaning is appalling. All the other 1 star reviews on Yelp and Google are 100% accurate, and I'm certain the 5 star reviews were bought and fake.
I decided to come here since I moved and I was able to walk there during my lunch break. I came as a walk in and noted that I needed a routine semiannual teeth cleaning and filling for my tooth since it broke. I waited for nearly an hour before I was able to meet a doctor since my insurance provider was new to me and them. After an hour, they said wow my insurance was amazing because they cover everything. Shortly after, I finally met with the doctor, she gave me a consultation. I told her I'm just here for my teeth cleaning & get my tooth filled. The doctor indicated I didn't need to fill my tooth (which is a lie because I can feel and see the hole) and proceeded to list a ton of things I may need to get done and I will likely need to come back for another consultation. At that moment, I didn't understand what was happening then she told me to go into another room to get my teeth x-rayed then cleaned. Fast forward, I am in another room and the doctor wanted to go over my x-ray results and said I need gum graft surgery and I will need to come back for another consultation. I said I would think about it. After that, the doctor leaves and then the gal at the front desk comes into the room. This whole experience felt very transactional like I was at a car dealership. Well, the gal said your health insurance is AMAZING countless times again, and said let's schedule your appointments now and also it's going to cost $180 for my teeth cleaning since this is a deep teeth cleaning (even though I did not ask for this) and they were unable to charge it on the my provider's debit card. At that time I was thinking maybe it's just my provider since it was my first time using it so I charged it on my personal card instead (thankfully, I was able to get a refund from my provider later since I submitted an itemized receipt). After my appointments were set up and paid, I had to go to a different room where a different doctor came into the room. She then proceeded to clean my teeth (took 5 minutes) but only cleaned the right side of my teeth. She said you'll have to come back in two weeks to get my left side cleaned because this is a deep teeth cleaning and it's protocol for them... this whole experience took approximately 3 hours. I went home in disbelief and after everything settled in, I realized I was getting scammed since they tried to add services/consultations before the year-end. Even more so when I saw the two doctors tried to bill my provider, which they tried to bill $1,221 for the consultation/scan and $1,050 for the deep teeth cleaning. I called my provider immediately to explain, which we both had a laugh and agreed this was the most bizarre experience since I only got half of my teeth cleaned and that x-rays should only cost $60. I ended up cancelling my appointments to get the left side of my teeth cleaned and consultation.. Well fortunately, I had a $2K budget and my provider adjusted the bill down from to $2,271 to $1,000 so I didn't have to pay anything out of pocket. After this experience, I find it laughable but I would highly avoid this place! read more