i walked in without an appt and was immediately greeted by Marcie who obtained my contacf and eye glass prescriptions. She was very helpful picking out the correct size frame, appropriate lenses along with a quite and order for by my contacts. A very pleasant experience!!!! read more

My husband and I had eye appointments yesterday and it couldn't have gone better. The staff was so kind and helpful. Marcie worked with my husband on teaching him to put contacts in and was very patient with him. I would definitely recommend this place to anyone. We were the last customers in the facility and didn't feel rushed. They even stayed after hours to help us! Marcie was fantastic!!! Will be back again. Christine Lusk read more

No Longer a LOCAL Business you can call and talk to anyone in the store to get help, and will not offer replacement parts! I purchased a pair of eyeglasses from My eye lab back in January 2022, I purchased them for almost $450 with frames and exams, including Anti-Reflective Coating, UV Coating, Scratch Resistance Coating, and Progressive Lenses. The people were nice, but the actual eye test was done virtually. The first pair of glasses they sent me had to be re-ordered because the prescription was not right, the second pair I received in about a week was fine. I only actually used these glasses for about 17 months with Limited daily use, I did not carry these around I used reading glasses when I was not at the computer desk. I only used these at my desk while working on my computer and they stayed at my desk in a protective wooden box. I ended up having to move in April 2023, and before I was able to unpack my office, I broke my Ankle in August 2023 and was unable to start getting my office items unpacked till the end of November 2023, that is when I started wearing my glasses again at my computer only. No longer a LOCAL BUSINESS: My Eye Lab notified me that I needed to do a new prescription in December 2023, I tried calling My Eye lab and found out they are now Stanton Optical, and you can no longer contact an employee, they have an out-of-country answering service now, so now all my information has been transferred to a foreign agency. I decided not to renew due to them no longer being a local agency I can contact! Will not offer replacement parts if your prescription has expired: Now in April of 2024 my Glasses broke, not the lenses but the frame's part that goes over your ear, and as far as my prescription goes, I can still see just fine as I have been since getting the glasses in 2022. I tried calling Stanton about getting a replacement part but was told by someone I could barely understand due to my expired PERSCRIPTION! There is a thin piece of soft metal that holds the Temples's arm to the Hing location, and this spot is designed to fail, if I had been using these glasses daily, they would have failed long before they did. This is an intentional failure point to ensure that replacement will be needed! There is NO WAY I would purchase from these people again, not only due to my initial issue with them getting my prescription wrong, but now not offering a way to purchase any replacement parts, so to try and force you to have to come in to get a new prescription is JUST WRONG! I'm now looking for a replacement part for my Elite ELM-16-78 Frames. read more

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Truly the most unhelpful and uneducated group of people. The whole place smells like cigarettes and no one there has a degree or knows what they are doing. It is a bunch of people trying to upsell you on glasses and contacts. Literally go anywhere else. The whole place is disgusting and the eye machines are literally falling apart. No one there is an optometrist or a real doctor. Walmart would be a better option than this. read more

I walked right in on a Friday afternoon had a full eye exam and new glasses done and under an hour Marcie the branch manager

Do not go here! This was the worst experience. I had an appointment and showed up early. Apparently the system went down and they said it would be up quickly. Sat there for an hour and 45 minutes. The workers never said anything else to me, no update, no nothing. I finally left when the lady working started hitting her desk and yelling at someone she was on the phone with, fussing about how her district manager was all on her. Incredibly unprofessional!!! Don't put yourself through the nonsense. Go literally anywhere else!!!! read more

Do not buy glasses here. While there is a nice man who is patient with customers the woman who runs it is arrogant and does not care about the customer. I felt hustled. I was told one price and then as I went to order it after I went ahead and got the exam (which is free if you buy the glasses) it was entirely another price. The Manger said "That's because the sales person didn't know what she was doing." Buy one get one free doesnt exist. that works out to buy one get the other one for the same $300. So then it was the frames that were free. As I went to pick them up I said "OK then give me the free frames". Nope its not that either. Then she said "Do you want these glasses or not". This training must come from corporate. If that's how they do business what else do they do wrog. read more

DO NOT USE THIS OPTICAL CENTER your eyes are checked virtually, you can hardly understand this person the staff is so rude and inconsiderate take my advice this is not the place to go if you want a good eye exam!!!!! read more

Ophelia was great! Fixed a small issue with my sunglasses in a matter of seconds, at no cost! Wonderful service.

Terrible experience. I walked in for my 9 AM appointment and neither one of the employees said hello or even acknowledged me. After about ten minutes one of them finally decided to see what I needed and was not very friendly at all. She seemed bothered at having to do her job. Customers service was awful. read more

If I could give them less I would. Went for eye exam for contacts. Can see better with nothing verses the prescription they gave me. They did not redo exam like I had asked of them. The two girls in the store working today were rude as can be. Dr did virtual the very first appt and I fully do not believe they got the right prescription strength for my eyes. They told me no places were doing the one hour glasses which was a total lie cause their sister co, Stanton Optical, still is. I will be going to Stanton now to pay again for another exam and do this all over again. Don't waste your time or money on this place. read more

I'm new to the area, and I have never experienced employees like Eyelab. They made me feel really good about the choices I made. This was the best experience I've ever had. read more

Super fast and WAY BETTER PRICES THAN VISIONWORKS. I paid nearly $550 for 2 pr of glasses and the exam at visionworks(no ins).....my hubby(no ins) and my daughter(medicaid) both got 2 pair each and both an eye exam today for a total of $408 read more

Terrific experience! The team at My Eyelab provided an eye exam using the most current technology, assisted with frame selection from the largest in store inventory I have ever seen, and then explained our insurance benefits and pricing to help guide us as we ordered our glasses. I highly recommend going to My Eyelab for your next pair of glasses or contacts. The online appointment scheduling and weekend availability is a real plus, too. read more

Very unprofessional. Kids from school everywhere. The doctor that you see is not even in the location. Your prescription is signed from a doctor in Savannah Ga. asked them to tighten the glasses up. They looked at me like I had three heads. Said they had no tools to work on glasses. Now this is my first experience in eyewear. So that is why I went here. But as we all know you get what you pay for. And here you get nothing. And you pay a little. Run Forest Run!! read more

Nice customer service and there is a good selection of frames. There are the 2 for 59.99 frames and the use your insurance frames with options. The eye doctor is on webcam...super awesome! We will return and I will recommend to other parents of college students. Thank you read more

Stanton Optical - New glasses for my college student daughter...hers are broken in half. - Eyewear & Opticians Near Me - Athens, Georgia

Not a happy customer. 1. When you make the appt they didn't disclose the doctor is virtual calling in from who knows where in the world 2. Two pairs for $50 is not close .... only if you need reading glasses ... a normal prescription and frames $500 for the two pairs no exaggeration 3. They charge your credit card on day one and ssy up to ten days before the glasses arrive from their international factory... when they don't arrive in ten days they say the only option is to continue to wait no credit or refund. Buyer beware ask is the doctor on site and in person, where will the glasses be made and ship from, when will my card be charged? Update my glasses finally arrived. They are nice glasses. I still think they should tell customers upfront the doctor is virtual and the glasses come from outside the USA read more

This place is a gimmick. They lure you in with a special but when you get there you only have a limited amount of eyeglasses to choose that look like a style from the 1980s. You can get an eye exam and eyeglasses cheaper elsewhere. On a lighter note, everyone was friendly that worked there. Did have to wait almost 45 minutes to check out after we found the eyeglasses we wanted to purchase. I don't think I'll shop here again. read more

First of all they said my United Healthcare Insurance would cover the cost. After the eye exam they charged me 300$ and said I'd have to turn in my receipt to get reimbursed by United Healthcare. When I went to pick up my contacts, I arrived at 9:00am (When they are suppose to open) because I had a flight to catch at noon. The doors were locked and no one even showed up to open the doors until 9:30. The woman was then extremely rude. Needless to say I will not be back. read more

I've been trying to get them to get my order straight for FIVE MONTHS now. I was hesitant about using a cheap place but I figured it would be fine. I did their free eye exam and 2 pairs of glasses for $50 deal. I received pair #1 in 2 weeks (which was the expected time), but the prescription was too weak, so I ordered another pair. Two months later I got a call that my glasses were ready. It was the reorder for pair #1 and it was covered in smudges. I asked about pair #2, which I still hadn't received. Apparently, they were damaged during transit so it had to be reordered, but they never contacted me about that. I asked the manager for my money back because I didn't want to have to wait anymore. He offered me a free pair of sunglasses for my troubles and asked that I wait. He put in the order for the sunglasses. After a few weeks, I picked up order #2. It has been 2 months and I still haven't received a call about the free sunglasses being ready, so I just went in today to ask about them. I spoke to the same manager and he had no idea what I was talking about. There was no order in the system and nothing waiting for me. I left. I don't want to deal with this ridiculous crap anymore. This took 5 months...the season has changed twice since I ordered my glasses. Their staff changed during this time, and their manager even changed. It was like me coming in and asking if my glasses were there yet was the only constant in that place. Don't waste your time with this place. Seriously. Just go to a place that gives you the glasses the same day. read more

Terrible service and awful managers. I placed a glasses order with a manager, and then when I came in later to pick up the glasses, he looked at me like he had never seen me before, and kept mindlessly scrolling on his computer, saying he had no record of my purchase. Do not be tempted by the low prices -- this place does not deserve your business! read more

Did not seem professional at all! Two 20 somethings working. Did not pay much attention to the customers. Spent most time talking to each other about what they were having for lunch. The $99 deal for 2 progressive glasses is a scam! Ended up paying over $300 for just one pair and that was with my so-called 50% discount for having insurance! Awful experience! Total bait and switch! read more

I wanted to love this place. The manager is very sweet, and the service was quick. The eye exam, however, was less than ideal. The virtual doctor had zero "bedside manner" and did not address any of the red flags I indicated on the questionnaire (why have one, remove it if those questions aren't addressed). She seemed to be in a hurry and didn't accurately perform the exam. So when I pick up the glasses, I was not surprised to see that the prescription was incorrect. I go to return the glasses because at this point, I have lost faith in the doctors at establishment and I am met with, "I have to get approval, which takes 48 hours". Still, I had hope they would do the right thing because - people make mistakes. But. I call the store back after 48 hours and still, no approval. When I asked for an estimation of when this will be approved, I am met with uncertainty that it will even be approved. Absolutely zero urgency or care for my situation as their patient. So now, it has been 3 weeks since the initial exam - I have no new glasses and have to start the process over (with a further waiting period for insurance to reflect the refund on the 1st pair) - which means a longer period of wearing my old frames which are causing migraines (see above statement on questionnaire). I am wildly unhappy with this, and would never recommend this place to anyone. read more

This is a copy of the email reply when you try to contact this company. Hello We're writing to let you know that the group you tried to contact (CustomerService) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post: * You might have spelled or formatted the group name incorrectly. * The owner of the group may have removed this group. * You may need to join the group before receiving permission to post. * This group may not be open to posting. If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/myeyelab.com/bin/topic.py?topic=25838. Thanks, myeyelab.com admins read more

Love this place great staff, Very helpful the pricing was unbelievable would recommend this place to friends and family...

My Eyelab is my new favorite place to get glasses and sunglasses! Chris helped me with my eye exam today and he did an awesome job at helping me pick out the perfect frames for both my glasses and sunglasses! He had Ki shadowing him today and he did a great job as well! Chris also showed me all the options I could get with both my glasses and sunglasses and then recommended the ones that would best suit me. He also told me about their protection plan that they offer on the glasses with was an awesome deal that I couldn't pass up! Thank oh so much Chris and Ki I will hopefully see the both of the on the 26th when I pick up my new glasses! read more

The absolute worst place to go for eyeglasses. Not only is it a bait and switch scam, it is also a test of your patience when every other sentence spoken by them is trying to get you to buy more. Eye exam isn't too bad but don't believe them when they tell you the tele eye tech is in Florida, it's Honduras. I heard them slip up. DO NOT EVER SHOP HERE! read more

I had a good visit and felt like they were very helpful. I got 2 pairs of glasses for a little over 300$. I have bifocals and that's why my prescription cost so mush. I will go back read more

Don't waste your money or time. this was a terrible experience. After promising me a new, free pair for the amazingly bad mess up the first time, they forgot. I don't review things often, but I went out of my way for these clowns. read more

Worst eye glass store ever. Don't want to stand behind warranty due to Covid. My warrant was out by 6 weeks and all they could say was sorry. We spent 16 hundred dollars there and all they could say was sorry, yep they sorry allrite, sorry as hell ! read more

Three problems: the price I was told when I made the appointment was not accepted when I came in, I waited for an hour while one of their computers was trying to reboot, you don't see a doctor in person! A doctor watches from a computer screen on the wall. They called it telenet or something like that. I got my money back and will not be back! read more

Doing an internet exam is a bit weird to me, this the loss of a star. However, the manager (Michelle) made the process pleasant and truly went out of her way to help me find glasses that I can love having and wearing, as well as a backup pair. Pleasant experience. Great glasses! read more

Great experience for me and my boyfriend! Jenn the manager was professional, kind, informative and also not just wanting to make the sale. Ansley was fun, energetic and loved showing the frames to us both. Quick service and best value in town! Can't wait to tell others and get mine done myself! Go Dawgs! read more

The eye exam was done online, which was a news experience for me. The "eye tech" who did other test, including a "laser" type picture of the inside of the eye, was cool. Overall the exam was great. Next was the picking out of the frames. I was told none of the @/59.99 would be "right " for me. And was directed to the designer frames. Found some, and instead of being told "these can't really be adjusted, they are to small for you", I was told " we can get them to fit. Liar, liar, pants on fire......got the glasses, asked for adjustment, looked at me like I had 3 heads. I left. Went back aprox. a week later, a wonderful lady named Jennifer who just started as manager, took care of me. I got 2 new frames, "look until you find what fits and feels good". I did. She remeasured and sent my order out. I also was adjusted when the order arrived, gone back and adjusted. No problems. Jennifer acted as if I were a person, not just a sell. Manager Jennifer, you made a difference for me! read more

Wow, this was a bad experience! The "free" eye exam needs to be paid for upfront, then your account is credited when you purchase glasses. The person doing the exam is at some unknown location, and the exam is done online. Unfortunately, the exam was done badly, and I have one lens badly out of focus. The glasses ended up costing significantly more than "2 for $59", as that deal only applies to a very select group of a few frames. I was told this after I paid for the "free" eye exam. A lens popped out within hours of buying the glasses, resulting in a permanent scratch. More problems with the experience than I have time to write. I would never, under any circumstances, consider using this business again. Terrible. read more