I'm giving them 1 star because the lady at the desk was nice. Other than her, this place is a complete joke. The website is a constant glitch fest. I went on to pay my water bill to see that I owe $0, okay great. A week later I receive and email stating that I owe $150, including a shut off fee. Wait, am I receiving golden or crystal lined water? No, although sometimes it looks golden because it is so gross. Anyways, I go up to Town Hall and tell them I that had just checked online last week and had nothing due. I mentioned that the web site must not be updating properly and asked if the shut off fee could be taken off. The lady at the desk replies, "oh yeah, that website is always having problems. People have been complaining lately." Then the head shoulder pad lady speaks up and says, "you have to refresh it." Excuse me ma'am, I wasn't born in 1892, I know how the internet works Then the brusque virago tried to explain there are more ways that I could've tried to pay, "you could call and pay or pay in person." Listen Linda, this is 2023 I want to pay online where I don't have to see or talk to anyone (my antisocial friends understand). Needless to say, all I wanted was to get the shut off fee removed (as I tried to pay the bill before it was overdue, but due to their jankity website I couldn't). Talk about an impertinent experience, that's exactly what I experienced at the Town Hall. read more